Natural Talent

We are sorry that Mr***'s mechanics did not want to install the wheels he purchased for his Toyota CorollaWe confirmed that the 1/16" gap between the hub and the inner hole would not cause a functional or safety issueIf the lug nuts on the wheel were torqued to spec, it would be
secure and not fall off the vehicleSince Mr*** did not want the wheels, we provided return instructions and issued a refund on 9/12, but as our Help page explains (http://www.rockauto.com/help/?page=4#Returns), shipping charges are not refundable unless the return is due to our mistake

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Rock Auto: "...we advertise the parts how the manufacturer does." Then yes, by extention, Rock Auto incorrectly advertises door hinge pins for the Buick Riviera Rock Auto is responsible for their advertising and, as any good business, should stand behjnd their advertising Third generation Rivieras run from to It's the famous (or infamous) Boat Tail Riviera and every other Auto Part site gets it right Ok, if sellers of auto parts on eBay are"undocumented" sources, how about Wikipedia?https://en.wikipedia.org/wiki/Buick_RivieraClearly, 3rd generation Rivieras were model years 1971-1973.I ask that Rock Auto admits their mistake, takes this issue up with their supplier, corrects their advertising and refunds the money I was charged for shipping of falsely advertised parts. Thank You, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have not installed nor am I using the part on my vehicleRock auto shipped a general thermostat with an improper seal for my vehicleThe seal that is supposed to come with that thermostat for my vehicle was not included because I was not sent the right partThe seal that rockauto included is a general seal that will not work for my applicationI was forced to purchase a seal and a thermostat elsewhereI repeat I am not using the part rock auto sent me on my vehicleThey are still in the box as they shipped it to me
Regards,
*** T

We are sorry for the frustration this customer experiencedMr*** requested to return the clutch kit because it was too small for his application, and did not mention anything else was wrong with itWhen the clutch kit was returned, the bearing was greasy and usedAs our Help page explains,
we will not accept returns of parts that have been installed or modifiedWe contacted Mr*** and he explained that he had not attempted installation of the kit and it was received in ‘used’ conditionWe refunded him the purchase price of the kit ($68.99) on 4/11/

On 10/2, Mr*** went to our Order Status & Returns page to report that the clutch kit he ordered did not fitMinutes later, he contacted us to report the same problem and requested that we ship a replacement right awayOur representative explained that parts must be returned before we
replace them, though he could place a separate order for the same kit and return the kit he did not need for a refundHe requested to speak to a manager.Later that afternoon, one of our managers contacted Mr***He explained, as our Help page does, that parts which have been installed may not be returned unless they are being replaced under warranty (http://www.rockauto.com/help/?page=4#Returns), something our previous representative overlookedAs a compromise, our manager suggested Mr*** purchase a new kit to acquire the parts he needed and, provided that the remaining parts from the kit he initially purchased and the kit he purchased separately were in new condition, he could return them at our expense for a full refundHe declined our offer

On 3/10, Mr*** reported that he received the wrong part on our Order Status and Returns pageTo ensure an appropriate solution, we asked him for additional information to help determine his problemHe did not provide additional informationInstead, he requested reversal of payment via PayPal
Mr*** continued to contact us asking for remedy, which we could not provide until he closed the reversal he initiated with PayPalOn 4/11, he contacted us to provide the information we originally requested, which allowed our representative to determine an error in our catalogWe provided a prepaid FedEx return shipping label and offered a full refund upon confirmation that his PayPal reversal was endedOn 4/25, PayPal closed the customer's claim, confirming they would not reverse paymentWe issued Mr*** a full refund later that day

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Thanks, the company refunded part of the money and I am satisfied, all ok, better than loosing all.Appreciate your help, again thanks so much,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Contrary to what Rockauto tells you, they did NOT provide a merchandise return address, nor do they provide that address on their website. Look for yourself. The only shipping address on their website is their customer service address, which is where the defective part was sent and subsequently refused by Rockauto and returned to me undeliverable. If they had provided a merchandise return address, then it would have been used. Also, if they had had the foresight to publish their merchandise return address anywhere on their website, then the all my time spent combing through web pages searching for it would have yielded useful results. Instead, they have a cryptic and convoluted return authorization procedure designed to hide the shipping address until the customer jumps through all the right hoops in the right order within the right time frame. So, out of pure frustration, the item was shipped to customer service, along with an explanation, and the customer service department refused to accept the shipment. So when the defective item came back to me, it was repackaged and mailed to the manufacturer, instead, along with the related item on the same order, so that the entire order could be refunded in full. And that is exactly what is due -- a full refund
Regards,
Trent ***

We are sorry for the frustration with Mr***’ orderThe hose he purchased was listed incorrectly as fitting Diesel enginesWe have corrected the catalog and emailed him return instructions with a pre-paid shipping label (attached)Mr***’ refund will be issued once he returns the
part.We're sorry to hear there may have been other problems with past ordersThis is the first we've heard of any other issues, but if they aren’t usable parts he can report the problem and set up returns on our Order Status and Returns link: http://www.rockauto.com/orderstatus

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Rock Auto has acted in bad faith by alleging a warranty, then when called on the claimfails to refund the purchase price in exchange for a defective part. For Rock Auto to claim that they are only a vendor, and that their supplier must only offer a like for like replacement is unreasonable, and unfair, as I needed to replace the item when it failed, and had to purchase another from a local supplier There is no way waiting one week for an exchange was even considered when I purchased this item, and Rock Auto offered a guarantee. Respectfully,
*** ***

Mr*** purchased an engine control module on January 20, He contacted us on July 28, regarding an issue with the partWarranties offer only replacement of the defective part with another part, but since the part was out of stock, we offered an exception to the warranty policy to
return for store credit so he could purchase another brand of the same partHe returned the part on November 3, and the store credit was issued on November 4, for $Mr*** told us on Friday, November 6, that he no longer wanted his refund as a store creditAs a courtesy, his store credit was reversed and a refund to his VISA issued on Monday, November 9,

We are sorry that Mr*** did not receive the strut he ordered! He reported the problem on our Order Status & Returns page on 3/We shipped his replacement on 4/2, which he received on 4/4.On 4/4, he contacted us to report that his replacement strut was missing the hardwareWe attempted
to have just the hardware shipped to him, but the manufacturer did not have the hardware in stockWe sent him return instructions and a prepaid FedEx return shipping label to return the part for a free replacement (which will ship via FedEx Ground)He returned the part on 4/Because he filed a charge back, we delayed shipping his free replacement (to prevent sending him a part and refunding his money)His credit card company has since sided in our favorTo avoid further problems with this order, we will issue a full refund for the part instead of sending a free replacementHis refund will be issued shortly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***i did told them that I installed the part and my car was overheating, I have proof that I email themi want a refund, or they have to pay for my whole motor, or for my motor to get machine work, because it's got heat dama

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***

On 11/8, Ms*** went to our Order Status & Returns page to request return authorization for parts she ordered incorrectlyWe authorized her return and provided return instructionsHowever, as our Help page notes, shipping is not refundable unless the return is due to our mistake
(http://www.rockauto.com/help/?page=4#Returns)We refunded her for both parts she returned on 11/and 11/29.RockAuto does not offer exchangesShe may return to our website to place a new order for the parts she needs

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are sorry to hear that Mr*** received mis-matching struts and that one of them looked usedAs his attached order confirmation (which was shown to him the moment after he ordered and that he received via email shortly after) shows, he purchased wholesaler closeout parts, which are limited
to a day warranty.Had Mr*** reported the problem on our Order Status & Returns page within days of receiving his parts, we would have provided free replacements or a full refundSince he did not, we will not authorize a return for a refund, nor will we reimburse him $on top of that

On 1/11/2018, MrThompson went to our Order Status & Returns page to arrange a return for a part he ordered 9/19/We denied his request given that he was (and is) passed our day return policyHe may not return the part he ordered.As the attached order confirmation shows, MrThompson
ordered a part for a Cadillac Deville, not a Cadillac Seville, as his complaint claims

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As you can see from the attachment the sale price of the part was
$+ $in shippingThey offered me $After you subtract the $in shipping the offer was a discount of $12.01, how Rock Auto can claim the offered 38% refund is beyond meIf they want to offer a 38% refund of the part and refund my shipping I would find acceptable.So what I am willing to accept based on the written offer conveyed via the Revdex.com rely from Rock Auto would calculate out to be the following:38% of the purchase price of the part is $and a refund of the shipping of $ $to come to a grand total refunded to my card $160.27.so I will accept a refund of $160.27, and consider the matter settled
Regards,
*** ***