Natural Talent

On 11/6, Mr** ordered two Strut Bearings and two Strut MountsWe authorized returns for all four parts on 11/We issued refunds for each part on 12/

On 1/31, Mr*** placed an order which totaled $His bank authorized the purchased and held $from his accountWe do not capture funds banks make available to us until the order shipsOn 2/1, we notified him that we did not have one of the partsHe canceled it from his orderWhen
his order shipped later that day, we captured $of his bank's initial authorization, which matched the value of the part and shipping service he selected.We do not owe Mr*** a refundWe have been paid $13.60, and the $not used from his bank's initial authorization should have been returned to his account (for which his bank is responsible, not RockAuto)

Mr***’s return instructions are attachedThey must be filled out completely and included with his warranty returnWe will ship a replacement part under warranty once tracking shows the faulty part is on its way back

The coil packs do not work properly for my Truck like rockauto says they willThey are advertised to work for my truck that's why I bought them but they sent a direct code to my truck computer when the mechanic hooked his scanner up all coil packs were at fault with a direct code pointing to all coil packsThe truck does not run right with these packs which is why it's doing random misfires and suchNow rockauto sold me these coil packs stating they would work for my truck and make it run properly that they were up to spec for the truck to run properWELL if all coil packs are coding my truck that means they don't work or are not up to snuff to run the truck properly another words they should be looking at this manafacture on why the coils are not working properly like they say they are supposed tooPerhaps they are budget coils and just won't run the truck like they say it shouldI would not of bought them if they said take your chances if these will run your truck proper or notNow that being said we all know the coils are not all faulty they may run a different vehicle fine but they sold me a product that was supposed to work fine for my truck but they dontActually there response over the phone was send the coils back of course I pay for that, and they will send the same coils back to me as a replacementNow they already know and stated that the coils are not all bad and that's highly unlikely so that means the coils just are not for that truck they are not performing to run the truck properly this is not rocket scienceNow why in the world would I send these coils in pay my mechanic to put the same coils on that will not run the truck properly? That's what they want me to do knowing that wont fix my issuesThe point is they sold me a product that was supposed to work properly for my truck but for some reason those coils are not running the truck correct hense the codes and misfiring truckThey did not wanna listen to me even know they know I'm correct they basically don't stand behind the parts they sell and there customer service is rude and hangs up on customers and told me they don't care if I call the Revdex.comWhy would anyone switch parts that dont work like they say they should for my truck just to get the same ones sent back and do it all over againListen the parts are garbage they don't run the truck right periodI offered to take a in store credit to buy different coils from a different manufacturer but there only thing they would do is make me pay to send these back then they would ship the same manufactures coils to me just for me to do it all over again does this make sense to anyone? No I'm not putting these coils back on my truck they don't work properly like rockauto said they would periodNow I want nothing to do with rockauto I will never buy nothing from these crooks again all I wanna do is send the coils back for full refund that's the only offered accepted at this pointI originally tried the other route but I want nothing to do with this rockauto I only want a refund

We have no record of contact with Mr*** in the months since he placed his order on December 2nd, 2015, but he admits he contacted us after the 30-day return policy had passed (***)Mr***’s part is still covered under the
manufacturer’s month warranty, so he would be eligible for a replacement partAs our Warranties page explains, warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of shipping costs.Currently, Mr*** has an open dispute with his credit card company regarding this orderAs a result, we are unable to provide return instructions or a replacement part until that dispute has been closed

We are aware that one of the parts Mr*** purchased in January is not correctHad he contacted us within days of the initial purchase, we would have provided a free replacement or a full refundHowever, and as stated on 7/in our initial response to his complaint, he may not return his part for replacement or a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Rock auto's account of this matter is inaccurateI asked that they rectify their error, by sending me the correct part immediately, since I could would not be able to get to a FedEx office for another dayThey sent me an incorrectly packaged part of no use to meThey refused to send me what I ordered and paid for I ve purchased several hundred dollars of parts with them in the past so I didn't consider myself a high riskTheir error cost me several hundred $ when the smoke cleared, which is my problem, I understandI do not consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is because of them trying to moved this to something that it has nothing to do with They cannot accept that the electrical clutch has nothing to do with a/c flush these have nothing to do with each otherThis company is just rejecting the truth that they have failed me as a customer because of there incompetencethey just need to pay me in full for the a/c compressor for the clutch that failed on their unit
Regards,
*** ***

As stated previously I gave Rock Auto the date Built that was on the vehicle information plate it's selfAs a company providing a service I should have been treated much better then being called a liar and looking for something for nothingTo me this type of service is reprehensible! I will never do business with them nor will my family or friends!

This all could have been avoided if this was explained to meInstead, I have now had to spend more than a week waiting to hear what the resolution was, when if this was the case the whole time I may have been find with itWith the exception of the fact that the parts should have been refunded and the correct parts should have been offered to me overnight to get my vehicle back on the road since it was your mistakeOnly makes senseTake care of your customer and they will returnThank you to Revdex.comZero thanks to Rock Auto for having me jump through all of these hoopsThankfully, I learned my lesson ordering from your siteSo this shall be the end of the road for meCan't say the same for word of mouth howeverShould have budgeted more capital for better customer serviceCutting corners cost you businessTwo year old vehicles that need a ton of parts combined have half a million miles on themYour loss I guessAgain, thank you Revdex.com Wisconsin for at least getting a detailed response for me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am rejecting their response because I don’t feel that what they are doing to me is fairThey have not once attempted to reach out to the shipping company or the postal service office where my package was delivered to try and get it returnedI realize that somehow I must have selected *** even though it did say *** and it also had my zip code of I would think that a company that values their customers would at least attempt to help me get my package back, but it seems they aren’t concernedThey are basically saying I’m just going to have to take a $lossoh wellThis is a company that does not care about helping the customerThey are all about the dollarIf they wanted my future business they would try to help me get my packageI can’t call & check on this package because I didn’t ship itThey have the ability to do soHow can they just say well hopefully it will get returned? Well, what if it doesn’t? They should be on the phone trying to find the package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The vendor is lying about what qualifies as a "semi-loaded" caliper, what qualifies as a "bracket", and what qualifies as "where applicable" The vendor is gas lightingHis attitude is "who are you going to believe, me or your lying eyes?"PLEASE REFER TO THE ATTACHED PHOTOS _FROM_THE_NASTRA_BOX_ SHOWING AN EXAMPLE OF A "SEMI_LOADED" CALIPER! A SEPARATE CALIPER BRACKET IS _EXPLICITLY_ ILLUSTRATED!!!]
Regards,
Ron ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thats not correct I followed their selection proccess to a T and it gave me the wrong part ...the guy in the email said he couldnot explain why the part was wrong therfore its their fault
Regards,
*** ***t

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have repeatedly asked that the only resolution would be a refund, I do not want to do business with Rockauto againI have had it with their faulty parts and costs Me lots of money just to warranty their junk for my customersNO More! I have sent them many customers and have their names to prove it, and they have had to go through their hassle of a warranty and they are not happy about spending the extra $ eitherThis is a very poor business practice and most of my parts suppliers warranty their parts hassle free and NO chargesI can save time, money, and customer piece of mind with other businessesThank you

We are not sure why he thinks the part is wrongOur catalog data comes from the manufacturer directly - we don't know the accuracy of other retailers that he mentionsWe accept returns within days, as our Help page explainsSince he didn't ask to return the part until days after he
received it, we will not accept a return for this customer's order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
well I understand where the company is coming from but I do not have the money to buy another alternator and I can not have my vehicle down for or days waiting for the new part to get herebut the company is saying the radiator which it is notso if the company does not want to settle this right then they will leave me no choice but to contact my attorney and the tn attorney generals office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** this is the same line of *** this company has been giving me for three monthsthey have all the return numbers they gave methis is another inter company that's scams the American middle class out of there hard earned moneyPLEASE HELP STOP THE FRAUDthank you *** ***

The
customer has been refunded in full for this order

Rock Auto advertises this as NEXT BUSINESS DAY deliveryNot wait hrs before this part is shippedThis order was in by 8:am tuesday morningShould have gone out that morningSince the first auto part was the wrong part delivered due to an catalog errorsince the car has been down for a week by this time Next business day delivery sounded good to get the vehicle runningAlso $is a Lot NOT NEXT DAY DeliveryIf this is what Rock Auto advertises as NEXT BUSINESS DAY delivery Rock Auto needs to change this description because it is NOT true, advertising! Rock Auto's priority 2-day shippings is only $and some change and would have been here the same time with out spending an extra $for shipping I would like the difference in shipping priceAlso for the record the part I ordered also, did not fit the carso, I suspect that rock Auto has a quality control issue on top of this complaint

On Tue, Jul 7, at 9:AM, *** *** *** wrote:The funds were finally returned days laterCustomer service was still rude and unwilling to helpThe error was on their partI will not be doing business with them againAs the old adage goes - "when you're happy you will tell people, when you're unhappy you will tell people", and I will do exactly that.Thank you, Revdex.com of Wisconsin for your help! *** ***
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