Natural Talent

Revdex.com:
I have not recieved a shipping label or nothing from this company I check email and check my online accout with RockAuto as well I have not been refunded I still stand by my complaint I have not changed my mind any I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

On 4/11, Mr*** ordered an air conditioning compressor for a Honda Civic Coupe (2-door) and an air conditioning receiver drier/accumulator for a Honda Civic Sedan (4-door)On 4/21, he reported that neither part fitMr*** confirmed that he received the parts he ordered
We told him that we are not sure why both parts don't fit, and offered to refund the parts and his original cost of shipping if he paid to return the parts to usHe accepted our offer and returned the partsWe issued his refund 5/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Megan ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
My issue is just with the cost of the shippingI paid for express shipping to have my parts by 07/03/and I did not receive the actual part that I ordered until 07/08/All other issues aside I don't feel that I got what I paid $to receiveI have done some research and found that if I only pay for ground shipping I could accept a refund of $42.03, the difference between express and ground shipping.Regards,
*** ***

We are sorry for the damaged item! Ms*** requested a replacement part on Saturday, 8/6/We shipped a new part on 8/8/16, without requiring a return of the damaged part, and it arrived on 8/9/No refund is available, since we shipped a replacement part

We have nothing further to say to Mr
***

We're sorry this customer had problems
with these partsThe parts were purchased in April and she reported
a problem in JuneSince this was outside our
day return policy but the parts are still covered by the
manufacturer's
warranty, we offered two options: return the parts for
reshipment
as soon as tracking shows they're in transit back to us, or place a
new order through the site for the same brand and part number, then
return the old ones for a refund on the new orderManufacturers'
warranties do not cover shipping costsAs a courtesy to our
customers, we offer to cover the outbound ground shipping cost of the
new product; we only ask that customers be responsible for returning
the old partWe do offer a reduced-cost label on our account
available through our Order
Status and Returns page as an optional method of reducing the
return shipping cost to the customer
Our Warranties page explains that like
other retailers of branded products, RockAuto
does not offer any product warranty of our own--we honor the warranty
provided by the manufacturer of the productWarranties offer only
replacement of the defective part with another part: no cash refunds
and no reimbursement of labor costs, shipping costs or other expenses
(http://www.rockauto.com/docs/warranty.php)
The customer can use the return instructions previously provided to
return these parts for reshipment, but they are not returnable for
refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, for one thing these people are lying I do not accept this what I asked for was not a refund but the return what I had for the correct item that's what I asked for I never asked for any money back what I want is the correct item for the vehicle that I have that's all they have to do I never asked for a refund and I am appalled that they are saying something like that they're lying
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The amount disputed was not the full amount of the part in questionThe amount disputed reflects shipping chargesI paid for shipping to receive the item, which was not the correct item and I will explain that belowI then was required to ship the item back which cost me money as return shipping was not coveredI feel the amount the company says I owe them should not be a charge on my accountThe amount disputed was for shipping and I feel it was rightfully done.To explain what happened, I phone called and communicated by email to a representative of the companyI had concerns about the correct part for my carThey sold different size parts for the same carI asked the rep to confirm that the part would fit my vehicleThey replied by describing the item to me as it is soldI gave them my vehicles specifications and they said if my vehicle meets the description of the part then it would fitI was under the impression that it would fit after the phone and email communicationAfter receiving the part and installing it, I found that the part in fact did not fitI called them back stating the part did not fitThey said I could ship it back at my cost and get the correct partI then ordered the correct part, but the company refused to accept my return, even after they stated I could return itAfter they refused to accept my return, I contact my bank to dispute partial payment that is related to shipping chargesThe company kept the part that I paid and still has not refunded me the full amount of the charge
Regards,
*** ***

Windshields are delivered to our warehouse dailyThey arrive with no box and are inspected prior to being packaged & boxed for shipmentThis windshield was not damaged at the warehouse

On 5/20, Mr*** went to our Order Status & Returns page to report that the alternator he received was defectiveSince he reported his problem within days of purchase, we authorized his return and provided a prepaid FedEx return shipping label to return it for a full refundWe refunded
him on 5/26.RockAuto honors manufacturer warrantiesHowever, ACDelco's warranty does not cover labor costs or other companies' products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

On 4/24/2016, Mr*** ordered two wheel bearing & hub assembliesThe parts cost $eachHe applied a 5% discount code when he ordered, bringing his merchandise total to $He also paid $for shipping, bringing his total to $He split payment between two different Visa
cards and his PayPal account as follows:Visa: $18.39Visa: $17.62PayPal: $261.88On 1/31/2018, we gave him return authorization to return both parts for a refund under the manufacturer's warrantyWarranty offers no refunds for shippingWe issued a refund of $(matching his merchandise total less the 5% discount initially applied on 2/27)His refund was split between the two Visa cards and PayPal account he initially used as follows:Visa: $18.39Visa: $17.62PayPal: $242.89Mr*** is owed no additional refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not order "a part listed in our catalog for a VEHICLE WITH VOLT GLOW PLUGS" because these Jeeps never came with themSo yes I placed an order incorrectly, for an incorrectly listed part, I rely on you to list the correct parts for vehiclesIf you click on the part info on Rockauto.com by clicking on the more info button, it lists this as a replacement for part #642-900-58-Which is exactly the part number I needBut this is INCORRECTYou're selling the ceramic glow plug module for steel glow plugs, AND are saying its a direct replacement on your website This should explain the issue of it being the wrong part"-There are TWO Glow Plug CONTROLLER STYLES for the L Engine-One is for CERAMIC GLOW PLUGS, with a HIGHER VOLTAGE (7V) -The other is for STEEL GLOW PLUGS with LOWER VOLTAGE (V)The Dealer Service Deptput the CERAMIC CONTROLLER in my vehicle with STEEL GLOW PLUGSThat explains the ongoing glow plug failures: too High of VoltageNote: Part #642-900-58-= STEEL GLOW PLUG CONTROLLERPart #642-900-27-= CERAMIC GLOW PLUG CONTROLLERP.SSteel Glow Plugs are less expensive than the Ceramic Plugs ($vs$65)I hope this helps others out there." So how is this my fault for ordering the wrong part? What you need to do is change your website and fix the typoRegarding Dorman technicians confirming the glue separation is not a defect? It's supposed to be a sealed unit, I have no doubt the part will probably work but that is subpar build quality and would not want that in my vehicleHere's a photo of the defecthttps://imgur.com/gallery/ycUZb Please fix your mistake and not expect me to pay for return shippingIt's not an issue with money, it's the principleThanks again for your time Sent from my iPad
Regards,
*** ***

On 10/26, an individual named *** *** (who we assume was acting on behalf of Mr*** or simply owned the email account Mr*** used to correspond with us) emailed us photos of the damaged hood and the box in which the hood was shippedAs the attached images show, the box Mr*** received, for which he signed noting no damage, was significantly damagedFurther, one of the images shows that the hood sustained damaged in exactly the same place as the box, damage which is far more likely to be sustained in transit than in our warehouse, which only stocks and ships parts in new conditionWe are sorry Mr*** did not make note of the damage his hood sustained upon deliveryWe cannot help him further, and this message concludes our correspondence with him

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meThose were not the parts I was referring to not was I asking for a refund of the shippingI was referring to the brake padsThose were the parts that were listed specifically for my vehicle and did not fitI'm looking to send back the parts and get a refundI was asking for the shipping (to send back) the brake pads paid by the companyI shouldn't have to pay to send back specific parts that were list for my vehicle that didn't fit when listed as they wouldThe rotors were a different conversation as they can look back and see I called twice in one dayThey stated it wasn't their problem of they didn't fit and like I stated before that is fraudThe rotors I didn't know and yes ordered the wrong ones but the brake pads I ordered were the right onesI just want to send them back the parts and get a refund and not have to pay shipping back since it was their fault the pads didn't fit when stated they would for my specific vehicle
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***When ordered it said order and will arrive by Wednesday November

So now it's my fault that the rack and pinion wasn't complete.....gotchaYour employee or inspector whoever check the part fail your company on doing their JOB. You guys don't have next day for rack and pinion either. If I didn't buy that part I wouldn't have made my month long military deployment oversea. When I try calling and it keep forcing you to the websiteWhy don't you hire people to answer your phones for issue like this? By contacting your Order Status and Return page since it's email it's still it not as quick as a phone callWhen I buy a part offline I expect it to be complete or be able to get in contact with the company immediately? I guess your company don't believe that thoughI didn't want to buy that part but you do what you have to do to get back to make your deployment on time. I'm losing my patience with your company now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Justin ***

On 8/13, Mr*** ordered KYB shocks for his truckOn 8/17, he went to our Order Status & Returns page to report that he was missing installation hardware that should have been includedWe told him we would ask the manufacturer to send the hardwareThe manufacturer responded saying they did
not have the hardwareWe offered to have him return the parts with a prepaid return shipping label for free replacements which would include the hardware or reimbursement up to a reasonable amount if he could find the hardware locallyHe declined our offers because he installed his shocksAs our Help page notes, we do not accept returns of parts that have been installed (http://www.rockauto.com/help/?page=4#Returns)As a good faith gesture, we asked our warehouse who shipped the parts if they could supply the missing hardware; they too were out of stockHe later asked us to reimburse him $dollars so he could purchase the hardware from a local dealershipSince that amount far exceeds the cost of arranging free replacements (which we would have paid had he not installed his parts), we declined his requestWe are sorry Mr*** is missing hardwareBut we can't accept a return for parts he installed, nor can we provide reimbursement for $