They throw obvious recycling bags into the regular trash dumpster A blue bag indicates it is recyclingIt is semi clear as well so you can see I spend weeks cleaning out plastic items and gathering paper and cardboard products that I use and contain it into a designated recycling blue bag With my bum knee it is hard to take to the recycle bin by myself I pay for this valet trash service which states that they do take our recycling for us But I can see the recycle bin from my balcony very clearn because it is right across the creek from my apartment They just drive right by it, while I can see my blue recycle bag mixed right in there with all the other trash bags It is frustrating that they would ignore the designated recycle bin like that and toss it in with the regular trash Where is their sense of community? And all that time and effort of mine is wasted
Terrible Service I'm force to pay for by property Missed pickups, trash spills, contant lies from managementI feel I'm being elicited and robbed I am a resident at the Red Hawk Ranch in Thornton Colorado I've started experiencing problems with the trash pickup service (Valet Waste)that they contract with including missed trash pickups and trash spills since March I've submitted complaints at least once a month about the above problems to the property management where I live The first time I contacted Valet Waste management was in the time frame of April (District manager, Stephanie L***) She promised that these problems would not occur anymore The solution was to take pictures of my trash left out each night to make sure everything was okay and that the worker on duty would leave a note if something was wrong with the way I left the trash Since then, I've had at least incidents per month in which either my garbage was not taken or even found the ne
Not sure how a company can be so awful in so many different locations across the USEvery review I've read has come from a different city or state and all say the same things: AWFUL service! Apartment complexes get suckered into this service, forcing residents to pay $25-$a month for their trash and recyclables to get picked up only half of the timeMy apartment, my floor, and my entire building has been skipped over for days at a timeComplaints to complex management does nothing because of whatever crappy contract they signed with this company They say piis at p.mand yet I've heard them coming by well after midnight and have even been woken up by their loud yelling and conversations to each other from different floors, stomping their way up three flights of stairs, dragging the bags across the pavement, literally THROWING the garbage bags over the ledges of the third and second floorsI'm convinced that they also just close their eyes and throw the bags off the back of a moving truck near the dumpsters on their way out because that's how awful that area looksTrash scattered in a foot radius of the dumpsters, garbage bags in the recycling bin, food on the groundAbsolutely disgusting Multiple times there's been garbage and food left in the stair well and walk ways, even shattered glass from throwing off balconiesOur building has both children and animals that could be harmed by the broken glass that they just left in the middle of the walk way, didn't even attempt to sweep off into the grass or out of the main walk way Absolutely the worst service, garbage company with garbage employeesBusinesses beware- nothing but problems for you and your residents
The apartment complex where I live [redacted] apts started charging me for this service even though I didn't sign anything and nothing was explained!! I'm perfectly capable of disposing of my own garbage so I'm not paying for a service I don't need and did not sign up for!
Garbage repeatedly not picked up Our garbage is repeatedly not picked upThis started when we moved into the apt in June/After multiple phone calls and two emails, I finally go hold of a local representative Sarah who promised to handle this in a effective waySince then, my garbage still does not get picked up and every time I notify this to Sarah, there is an excuse to itI also reminded her that I should not be charged for the service I am not receiving, however it was ALWAYS ignored It so happens that two out of my complaints in less than months aligned with my car being stolen and vandalized/broken into respectivelyI notified Sarah about this situation as well, but as usual got a generic reply back I am now scared of complaining because I cannot afford to lose my car or repair it I believe that is absolutely unfair that even after repeated complaints and promises from Sarah, absolutely nothing has been done or changedMy garbage was not picked up on
Photo Frame trashed By Mistake the people collecting the trash in my apartments trash large photo frame outside my apartment, I left it there while I came back to get somethingWhen I cam back they already took itI know they were them as the next day the Frame was in the recycle trash bin for the apartmentsI already filed a complain to get refunded for the cost as it was new and so far I only been told they will contact me and solve the issue but no one cared about itThe cost is 19.99+tax [redacted] I hope I can get refunded to cost of itI know that their job is to collect the trash but you could see that the frame was new as the plastic was still on Thanks for helping on resolving this issue
I want them to refund me the $25/month I pay for my trash services because they forget my trash almost weekly I spoke with the district manager on the phone last Monday, January 30th, to complain once again about my trash not being picked up the evening prior (Sunday)I advised him that I have to call and complain about my services at least once or twice/month and sometimes moreI want my $back because again, they left my trash in the trash bin last night, Sunday, February 5th, I opened my door this morning and lo and behold, my trash bin was still fullI am frustrated and want my money back! I only sit my trash out for pionce or twice/per week because I don't have much to put outI've also learned the hard way that they don't take cardboard down to the dumpsterThe trash they pigoes right into our dumpsterI can do that myself and have many times beforeWhy should I pay for a service that doesn't provide a piservice?
Preserve at Mobbly Bay Apts - Garbage has not been picked up out of the scheduled days at this complex and this is a common issue here Preserve at Mobbly Bay Apts - Garbage has not been picked up out of the scheduled days at this complex and this is a common issue here Contacted District Manager, Jason Gulino, with no response from him Our apt charges us $each time we leave our garbage out even when not picked up by "Valet Living"...so we have to take it to the garbage compactor ourselves and still have to pay their $25/monthly fee, as well
Valet Living consistently fails to fulfill their contractual obligations for service at my residence I am contractually obligated to utilize Valet Living at my apartment home for garbage disposal services I have had to contact Valet Living at least once for seven months about my trash at my residence not being picked upI am given excuses, and now I am being ignored with my complaintsI am being charged $a month and my trash is not being picked up on a consistent, monthly basisThis company is unprofessional, and it is unethical that I have to pay for a service I don't get and no longer wantI am here to file a formal complaint with this company as this is my last resolveThey have made my apartment experience horrible and I feel I am getting robbed every month by still being charged payment for services I end up doing myself!
Valet Living doesn't pick up trash as contracted Valet Living is contracted to pick up trash from resident's apartments at [redacted] at [redacted] in [redacted] The residents pay $per month for this service Last night, December 30, the trash wasn't collected Since there is no service on Friday or Saturday and they don't pick up on New Years Eve or Day, our next collection will be Jan2, which means no pick up for a week At least once and sometimes twice a month, Valet Living does not pick up trash as contracted They are paid but they violate their contract
Paid monthly service for trash removal being done inconsistentlyIn addition to being very loud at unreasonable hours of the evening We live in an apartment community that requires trash removal services from this companyWe pay monthly for this service and they are to pick trash up Sunday through Thursday in designated receptacles and trash must be packed a certain wayPreviously, we had many problems with the employees listening to very loud music and slamming doors and trash cans well after PMWe complained to the apartment management team and we were told that this is a cooperate contract so we needed to contunue paying but they would call and see what they could doThe music problem has since gotten a little better but not what would be considered even considerate for tenants with childrenThey have always missed a day or two previously to pick up trash which is not excusable but understandableMost recently, they missed and entire week of picking trash up with no no
Problems with trash pickup are occurring more frequently. We are forced to pay for this service, and are not receiving our money's worth. For the last month, I have contacted our apartment office at least four times regarding the problem with the garbage pickup. Last night (Thursday), was the second time this week our trash was not picked up. I called the Valet Waste office and was told someone would call me back, and our trash would be picked up. It did not happen. I am sick of paying for a service we are not getting. We are forced to pay for this service, and this company is falling down on the job every week. We keep one trash bag in the container and follow the rules. There is no excuse for this.
Services not being provided
I have launched multiple complaints with my property manager and with valet livingRecycling is either not picked up or is put in regular trash bin vs the onsite recycle binI have watched multiple times where the person picking up the trash simply backs up to a dumpster and off loads everything including see through recycle bags
Terrible Service I'm force to pay for by property Missed pickups, trash spills, contant lies from managementI feel I'm being elicited and robbed
I am a resident at the Red Hawk Ranch in Thornton Colorado I've started experiencing problems with the trash pickup service (Valet Waste)that they contract with including missed trash pickups and trash spills since March I've submitted complaints at least once a month about the above problems to the property management where I live
The first time I contacted Valet Waste management was in the time frame of April (District manager, Stephanie L***) She promised that these problems would not occur anymore The solution was to take pictures of my trash left out each night to make sure everything was okay and that the worker on duty would leave a note if something was wrong with the way I left the trash
Since then, I've had at least incidents per month in which either my garbage was not taken or even found the ne
I am paying for services not received
Hickory Chase chose to contract Valet Waste for resident waste removal Since that time, removal has NEVER been consistent and from what I inderstand, they were fired because of it They had not picked up my garbage in weeks and when they finally showed up, they refused to take one of the bags stating it was ripped The bag was NOT ripped The only thing that ripped was one of the tie handles They left a note with the rules and regulations for waste removal yet I am paying for a service that I may get 50% of the time at best
Trash not being collected which is leading to unwanted pests
Part of my lease agreement is to have valet trash pick up and have the trash put out by 7pm for collection Sunday's through ThursdayWell they don't come Friday and Saturday which causes trash to pile upI spoke with my apartment manager several times and there is no limit as to how much trash there isI put out bags yesterday and they only took stating there's a limit and left a rude cardThis is not the only time this has happenedI reached out to mike the operation supervisor that states there's a miscommunication from the apartment managerThat shouldn't fall back on meAnd told him there have been inconsistent times when trash is collectedHe just blew it off and didn't care and put the blame on me the customerI reached out to the company again via email and am awaiting a call from the managerThe trash not being collected is causing flies to form outside my door making it unpleasantThere are also tena
Preserve at Mobbly Bay Apts - Garbage has not been picked up out of the scheduled days at this complex and this is a common issue here
Preserve at Mobbly Bay Apts - Garbage has not been picked up out of the scheduled days at this complex and this is a common issue here Contacted District Manager, Jason Gulino, with no response from him Our apt charges us $each time we leave our garbage out even when not picked up by "Valet Living"...so we have to take it to the garbage compactor ourselves and still have to pay their $25/monthly fee, as well
Garbage repeatedly not picked up
Our garbage is repeatedly not picked upThis started when we moved into the apt in June/After multiple phone calls and two emails, I finally go hold of a local representative Sarah who promised to handle this in a effective waySince then, my garbage still does not get picked up and every time I notify this to Sarah, there is an excuse to itI also reminded her that I should not be charged for the service I am not receiving, however it was ALWAYS ignored
It so happens that two out of my complaints in less than months aligned with my car being stolen and vandalized/broken into respectivelyI notified Sarah about this situation as well, but as usual got a generic reply back
I am now scared of complaining because I cannot afford to lose my car or repair it
I believe that is absolutely unfair that even after repeated complaints and promises from Sarah, absolutely nothing has been done or changedMy garbage was not picked up on
Photo Frame trashed
By Mistake the people collecting the trash in my apartments trash large photo frame outside my apartment, I left it there while I came back to get somethingWhen I cam back they already took itI know they were them as the next day the Frame was in the recycle trash bin for the apartmentsI already filed a complain to get refunded for the cost as it was new and so far I only been told they will contact me and solve the issue but no one cared about itThe cost is 19.99+tax ***
I hope I can get refunded to cost of itI know that their job is to collect the trash but you could see that the frame was new as the plastic was still on
Thanks for helping on resolving this issue
They leave your trash regardless of the fact that it's within standards for pick upThey also will not give out information that is asked of them
I have been having issues with this trash valet service ever since their services were basically forced on us at the apartment complex I reside inI have more than one video footage showing that they intentionally left trash that was well within weight limits and marked and bagged accordinglyEvery time I have complained I have only gotten insincere apologies and no real resolutionI have asked them on numerous occasions to provide me with the name and phone number of the person who is directly in charge of their services and they purposely avoid giving me that informationIn spite of the fact that I keep telling them that this is what I wantWhen I asked them for that information again today, they never respondedThey are an extremely shady and unprofessional businessTheir workers are individuals who show up and do the bare minimu
They throw obvious recycling bags into the regular trash dumpster A blue bag indicates it is recyclingIt is semi clear as well so you can see I spend weeks cleaning out plastic items and gathering paper and cardboard products that I use and contain it into a designated recycling blue bag With my bum knee it is hard to take to the recycle bin by myself I pay for this valet trash service which states that they do take our recycling for us But I can see the recycle bin from my balcony very clearn because it is right across the creek from my apartment They just drive right by it, while I can see my blue recycle bag mixed right in there with all the other trash bags It is frustrating that they would ignore the designated recycle bin like that and toss it in with the regular trash Where is their sense of community? And all that time and effort of mine is wasted
Terrible Service I'm force to pay for by property Missed pickups, trash spills, contant lies from managementI feel I'm being elicited and robbed I am a resident at the Red Hawk Ranch in Thornton Colorado I've started experiencing problems with the trash pickup service (Valet Waste)that they contract with including missed trash pickups and trash spills since March I've submitted complaints at least once a month about the above problems to the property management where I live The first time I contacted Valet Waste management was in the time frame of April (District manager, Stephanie L***) She promised that these problems would not occur anymore The solution was to take pictures of my trash left out each night to make sure everything was okay and that the worker on duty would leave a note if something was wrong with the way I left the trash Since then, I've had at least incidents per month in which either my garbage was not taken or even found the ne
Not sure how a company can be so awful in so many different locations across the USEvery review I've read has come from a different city or state and all say the same things: AWFUL service! Apartment complexes get suckered into this service, forcing residents to pay $25-$a month for their trash and recyclables to get picked up only half of the timeMy apartment, my floor, and my entire building has been skipped over for days at a timeComplaints to complex management does nothing because of whatever crappy contract they signed with this company They say piis at p.mand yet I've heard them coming by well after midnight and have even been woken up by their loud yelling and conversations to each other from different floors, stomping their way up three flights of stairs, dragging the bags across the pavement, literally THROWING the garbage bags over the ledges of the third and second floorsI'm convinced that they also just close their eyes and throw the bags off the back of a moving truck near the dumpsters on their way out because that's how awful that area looksTrash scattered in a foot radius of the dumpsters, garbage bags in the recycling bin, food on the groundAbsolutely disgusting Multiple times there's been garbage and food left in the stair well and walk ways, even shattered glass from throwing off balconiesOur building has both children and animals that could be harmed by the broken glass that they just left in the middle of the walk way, didn't even attempt to sweep off into the grass or out of the main walk way Absolutely the worst service, garbage company with garbage employeesBusinesses beware- nothing but problems for you and your residents
The apartment complex where I live [redacted] apts started charging me for this service even though I didn't sign anything and nothing was explained!! I'm perfectly capable of disposing of my own garbage so I'm not paying for a service I don't need and did not sign up for!
Garbage repeatedly not picked up Our garbage is repeatedly not picked upThis started when we moved into the apt in June/After multiple phone calls and two emails, I finally go hold of a local representative Sarah who promised to handle this in a effective waySince then, my garbage still does not get picked up and every time I notify this to Sarah, there is an excuse to itI also reminded her that I should not be charged for the service I am not receiving, however it was ALWAYS ignored It so happens that two out of my complaints in less than months aligned with my car being stolen and vandalized/broken into respectivelyI notified Sarah about this situation as well, but as usual got a generic reply back I am now scared of complaining because I cannot afford to lose my car or repair it I believe that is absolutely unfair that even after repeated complaints and promises from Sarah, absolutely nothing has been done or changedMy garbage was not picked up on
Photo Frame trashed By Mistake the people collecting the trash in my apartments trash large photo frame outside my apartment, I left it there while I came back to get somethingWhen I cam back they already took itI know they were them as the next day the Frame was in the recycle trash bin for the apartmentsI already filed a complain to get refunded for the cost as it was new and so far I only been told they will contact me and solve the issue but no one cared about itThe cost is 19.99+tax [redacted] I hope I can get refunded to cost of itI know that their job is to collect the trash but you could see that the frame was new as the plastic was still on Thanks for helping on resolving this issue
I want them to refund me the $25/month I pay for my trash services because they forget my trash almost weekly I spoke with the district manager on the phone last Monday, January 30th, to complain once again about my trash not being picked up the evening prior (Sunday)I advised him that I have to call and complain about my services at least once or twice/month and sometimes moreI want my $back because again, they left my trash in the trash bin last night, Sunday, February 5th, I opened my door this morning and lo and behold, my trash bin was still fullI am frustrated and want my money back! I only sit my trash out for pionce or twice/per week because I don't have much to put outI've also learned the hard way that they don't take cardboard down to the dumpsterThe trash they pigoes right into our dumpsterI can do that myself and have many times beforeWhy should I pay for a service that doesn't provide a piservice?
Preserve at Mobbly Bay Apts - Garbage has not been picked up out of the scheduled days at this complex and this is a common issue here Preserve at Mobbly Bay Apts - Garbage has not been picked up out of the scheduled days at this complex and this is a common issue here Contacted District Manager, Jason Gulino, with no response from him Our apt charges us $each time we leave our garbage out even when not picked up by "Valet Living"...so we have to take it to the garbage compactor ourselves and still have to pay their $25/monthly fee, as well
Valet Living consistently fails to fulfill their contractual obligations for service at my residence I am contractually obligated to utilize Valet Living at my apartment home for garbage disposal services I have had to contact Valet Living at least once for seven months about my trash at my residence not being picked upI am given excuses, and now I am being ignored with my complaintsI am being charged $a month and my trash is not being picked up on a consistent, monthly basisThis company is unprofessional, and it is unethical that I have to pay for a service I don't get and no longer wantI am here to file a formal complaint with this company as this is my last resolveThey have made my apartment experience horrible and I feel I am getting robbed every month by still being charged payment for services I end up doing myself!
Valet Living doesn't pick up trash as contracted Valet Living is contracted to pick up trash from resident's apartments at [redacted] at [redacted] in [redacted] The residents pay $per month for this service Last night, December 30, the trash wasn't collected Since there is no service on Friday or Saturday and they don't pick up on New Years Eve or Day, our next collection will be Jan2, which means no pick up for a week At least once and sometimes twice a month, Valet Living does not pick up trash as contracted They are paid but they violate their contract
Paid monthly service for trash removal being done inconsistentlyIn addition to being very loud at unreasonable hours of the evening We live in an apartment community that requires trash removal services from this companyWe pay monthly for this service and they are to pick trash up Sunday through Thursday in designated receptacles and trash must be packed a certain wayPreviously, we had many problems with the employees listening to very loud music and slamming doors and trash cans well after PMWe complained to the apartment management team and we were told that this is a cooperate contract so we needed to contunue paying but they would call and see what they could doThe music problem has since gotten a little better but not what would be considered even considerate for tenants with childrenThey have always missed a day or two previously to pick up trash which is not excusable but understandableMost recently, they missed and entire week of picking trash up with no no
Problems with trash pickup are occurring more frequently. We are forced to pay for this service, and are not receiving our money's worth. For the last month, I have contacted our apartment office at least four times regarding the problem with the garbage pickup. Last night (Thursday), was the second time this week our trash was not picked up. I called the Valet Waste office and was told someone would call me back, and our trash would be picked up. It did not happen. I am sick of paying for a service we are not getting. We are forced to pay for this service, and this company is falling down on the job every week. We keep one trash bag in the container and follow the rules. There is no excuse for this.
Services not being provided
I have launched multiple complaints with my property manager and with valet livingRecycling is either not picked up or is put in regular trash bin vs the onsite recycle binI have watched multiple times where the person picking up the trash simply backs up to a dumpster and off loads everything including see through recycle bags
Terrible Service I'm force to pay for by property Missed pickups, trash spills, contant lies from managementI feel I'm being elicited and robbed
I am a resident at the Red Hawk Ranch in Thornton Colorado I've started experiencing problems with the trash pickup service (Valet Waste)that they contract with including missed trash pickups and trash spills since March I've submitted complaints at least once a month about the above problems to the property management where I live
The first time I contacted Valet Waste management was in the time frame of April (District manager, Stephanie L***) She promised that these problems would not occur anymore The solution was to take pictures of my trash left out each night to make sure everything was okay and that the worker on duty would leave a note if something was wrong with the way I left the trash
Since then, I've had at least incidents per month in which either my garbage was not taken or even found the ne
I am paying for services not received
Hickory Chase chose to contract Valet Waste for resident waste removal Since that time, removal has NEVER been consistent and from what I inderstand, they were fired because of it They had not picked up my garbage in weeks and when they finally showed up, they refused to take one of the bags stating it was ripped The bag was NOT ripped The only thing that ripped was one of the tie handles They left a note with the rules and regulations for waste removal yet I am paying for a service that I may get 50% of the time at best
Trash not being collected which is leading to unwanted pests
Part of my lease agreement is to have valet trash pick up and have the trash put out by 7pm for collection Sunday's through ThursdayWell they don't come Friday and Saturday which causes trash to pile upI spoke with my apartment manager several times and there is no limit as to how much trash there isI put out bags yesterday and they only took stating there's a limit and left a rude cardThis is not the only time this has happenedI reached out to mike the operation supervisor that states there's a miscommunication from the apartment managerThat shouldn't fall back on meAnd told him there have been inconsistent times when trash is collectedHe just blew it off and didn't care and put the blame on me the customerI reached out to the company again via email and am awaiting a call from the managerThe trash not being collected is causing flies to form outside my door making it unpleasantThere are also tena
Preserve at Mobbly Bay Apts - Garbage has not been picked up out of the scheduled days at this complex and this is a common issue here
Preserve at Mobbly Bay Apts - Garbage has not been picked up out of the scheduled days at this complex and this is a common issue here Contacted District Manager, Jason Gulino, with no response from him Our apt charges us $each time we leave our garbage out even when not picked up by "Valet Living"...so we have to take it to the garbage compactor ourselves and still have to pay their $25/monthly fee, as well
Garbage repeatedly not picked up
Our garbage is repeatedly not picked upThis started when we moved into the apt in June/After multiple phone calls and two emails, I finally go hold of a local representative Sarah who promised to handle this in a effective waySince then, my garbage still does not get picked up and every time I notify this to Sarah, there is an excuse to itI also reminded her that I should not be charged for the service I am not receiving, however it was ALWAYS ignored
It so happens that two out of my complaints in less than months aligned with my car being stolen and vandalized/broken into respectivelyI notified Sarah about this situation as well, but as usual got a generic reply back
I am now scared of complaining because I cannot afford to lose my car or repair it
I believe that is absolutely unfair that even after repeated complaints and promises from Sarah, absolutely nothing has been done or changedMy garbage was not picked up on
Photo Frame trashed
By Mistake the people collecting the trash in my apartments trash large photo frame outside my apartment, I left it there while I came back to get somethingWhen I cam back they already took itI know they were them as the next day the Frame was in the recycle trash bin for the apartmentsI already filed a complain to get refunded for the cost as it was new and so far I only been told they will contact me and solve the issue but no one cared about itThe cost is 19.99+tax ***
I hope I can get refunded to cost of itI know that their job is to collect the trash but you could see that the frame was new as the plastic was still on
Thanks for helping on resolving this issue
They leave your trash regardless of the fact that it's within standards for pick upThey also will not give out information that is asked of them
I have been having issues with this trash valet service ever since their services were basically forced on us at the apartment complex I reside inI have more than one video footage showing that they intentionally left trash that was well within weight limits and marked and bagged accordinglyEvery time I have complained I have only gotten insincere apologies and no real resolutionI have asked them on numerous occasions to provide me with the name and phone number of the person who is directly in charge of their services and they purposely avoid giving me that informationIn spite of the fact that I keep telling them that this is what I wantWhen I asked them for that information again today, they never respondedThey are an extremely shady and unprofessional businessTheir workers are individuals who show up and do the bare minimu