NavTool, Inc.

My 2016 accord was sold without navigation system, everyone including dealer said it's impossible to add navigation. Navtool was able to sell me perfect add-on navigation system for my accord. thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

 I have attached proof to show that I never had tha product for 30 days period. I order the product on september [redacted] and it was shipped 7 days later on the [redacted] which means I didn't receive the product until the weeks of october [redacted]. I also attached proof showing that the Navtool company received their product back in their hands on october [redacted] which is exactly 30 days from the "order date" not the date is was shipped out or not the day that I the customer received it so thats proof that the product was returned within 30 days plain and simple.
I ordered the product september **, they shipped it to me september **, I didn't receive it tip october, and I returned the product october **
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 customer never received RMA despite multiple attempts at obtaining the RMA form.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we sent plug and play harness to customer longtime ago
 
problem is customer purchased wrong part form our site
 
customer purchased this
[redacted]
 
instead of this
1em;">
[redacted]
 
customer can go into his account and chek purchase history it would take him to this 
[redacted] which is wrong part for his car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The way to quickly resolve this complaint has been clear to all parties from the very beginning: send the correct wiring harness, and I will release the credit hold.
I have supplied more than enough evidence to substantiate my complaint to the Revdex.com, and they are already very familiar with this person's business practices, yet nothing has been accomplished. This whole process has been nothing but a farce.
I will not waste any more time responding to  continual lies and ** from this "merchant".
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your Answer Here] Thank you! I will send it to you by fax.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

[Your Answer Here]
Attached  you will find my credit card statement with the charge of 505.24.from nav tool  Which is 399 american converted to 504.24 cdn and a screen shoot of the email them showing knowledge of the payment
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have offered customer to return new model and exchange for previous version, customer refuses to return product. We can't help if product isn't returned to us for exchange

hi we cannot find any records indicating this is a customer of our company

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not damage the item. The item did not work as advertised when I I received it. Since NAVTOOL refuses to honor my return, I will be making this a legal matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Placed 1500 pound order,13 weeks on no order, no response to emails until week 13 when I contacted [redacted] to claim, Do not deal with Navtool
There is some thing odd about the company, the way emails are written, when you get one that is .
Helpful until you pay then the emails stop.
I'm sure it's one man in a bedroom or some thing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am currently waiting for my credit card company to refund the $299 to my account. If or when I receive it I will move to close this complaint as I do not want anything else to do with Navtool
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

customer made a purchase at 50% off, all sales are final

I can't be happier with my purchase , interface for Acura TL with HDMI input is the best for your money

Fast shipping , low price, amazing customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here] I have documents and call records and dates every time I called. The gentleman that answer the phone has the same voice and he always changed his name. I have emails were he said that he's refunding the money to my [redacted] account and were they said that they sent a check. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

If you are outside its 100 degrees and your brain is melting , what do you need on a Saturday ? You nned Navtool support to be open , and it is
Thank you

Revdex.com:At this time, my complaint, ID [redacted] regarding NAVTOOL INC has been resolved. They have refunded my money.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Absolutely horrific & waste of time with this Company. I should have dealt with Coastal Tech.
Exchanged a CANBOX3.0-HDMI+SYNC-CAM12 for CANBOX3.0-HDMI+SYNC-CAM10. Waited 2 months as they explained “we are waiting for a part”
When the item did finally arrive after begging for ETA & status…The exact same box & item was send back. What the heck?
Looks like decent product, unfortunately the Company is run like a Garage co.
Obviously, some folks have been lucky, I am not one of them.
Assume because you can only get your unique 32 digit transaction number by contacting them directly vs seeing it for yourself on the order history, will get the standard could not verify customer BS.
But will they make this right quickly?...its a gamble :(

-Update 1 hr after review…
Yup, that’s exactly what happened. Now when I try contacting for that secret 32 digit number, Larry from Fraud prevention replies with this
” hello at this time, there is an issue with your account we can only help via physical mail” Chat is active & unresponsive.
Then I mention to Larry that I will report to my Visa under my buyer protection….The response was “here is another proof that you are fraudster”
Despite providing Order # & RMA #.

-Update 1 week later, attempting to get full refund. I’m told we are past the return date & that I used incorrect CCV code on my credit card.
Then was threatened they would contact my company & tell them how unprofessional I am & several other threats that are impossible.
Too bad I own the subsidiary in this country, so the fake complaints would come to me.

Do yourself a favor & go elsewhere or take the gamble.

Review: placed an order (#[redacted]) product was never shipped, when I followed up got a bogus tracking number [redacted], then I was told order got lost, they said they'll look into it and contact me, which they never did, so asked for a refund, followed up they said it was being processed and waited and nothing

Business

Response:

Customer never paid for the purchase that's why item never hipped out, and package was cancelled

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Attached you will find my credit card statement with the charge of 505.24.from nav tool Which is 399 american converted to 504.24 cdn and a screen shoot of the email them showing knowledge of the payment

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are working on a solution

Consumer

Response:

No haven't received a refund check, haven't received anything at all as of today Wednesday march * 2016