Nease & Son Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Enterprise
will not be refunding the deposit as it was used towards the cost of the
rental. Ms*** did not receive the deposit back because she kept the
car longer than she initially told us and did not put down money for
the extension. If she would have returned when she stated, she would have
received her deposit. We gave her a discount on her rental of $134.94(which
was discussed with Ms***) for an initial problem she
experienced with the first rental car, as well as took care of the remaining
$that was still owed at the end of the rental, which totaled
$216.42.
Thank
you

I have forwarded this concern to our *** *** who will reach out to the customer and we will provide a status update once contact has been made

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Paul ***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Ikimberly ***

Our Area Manager has left a message for this customer and we are awaiting a return call

I have forwarded this concern to the appropriate *** *** and we will provide an update as soon as customer contact is made

Our Area Manager has left a message for this customer and is waiting for a callback

The fee has been refunded and the customer has been made aware. Thank you

Our *** *** has left a voicemail for the customer and is waiting for a return phone call. We will provide you with an update once customer contact has been made

Business states they have been in contact with consumer and will be waiving balance owed due to filed bankruptcy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our Group Car Sales Manager left a message for the cus***er on 8/10/15, but has not heard back as of yet

I just wanted to reach out to you about the concern from my rental branch belowI’ve reached out to Mr*** via email *** also called *** left him two messages to help resolve the issuesI just wanted to keep you updated on the attempts I’ve made to contact the customer about the issue he had at the Hudson location. Please let me know what else I could do to help resolve this issue. Thank you, Enterprise Rent-A-CarArea Manager612-384-

Our *** *** is refunding the $to the customer for being charged too early for the parking ticket, thus over drafting her account

I have forwarded this to the *** *** who will reach out to the customer. We will provide an update once contact has been made. Mary

Good Morning,Our area manager contacted this customer and refunded what she had asked for. Our area manager tried to explain the coverage, as the customer asked for full coverage and received full coverage, but felt she was overcharged. We honored her wishes and
customer is satisfied. Thank you.*** *** Enterprise-Rent-A-Car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]People at Enterprise, please refer back to my timeline and lack of response from EnterpriseYes, I did rent a car on 5/20/15, yes I did return a car on 5/21/15, but NO, there was no damage when it was returnedWhen it was returned and inspected there was NO damagehour later I get a phone call stating there is damageI asked for proof and on 8/21/15, YES three whole months later after asking numerous times for proof I get pictures emailed to meThree months later! My complaint and why the Revdex.com and Attorney General’s Office in Wisconsin have been notified is that I want to make others aware of thisI had my insurance company pay the claim because it was sent to collections PRIOR to them showing me proof! I don’t want my personal credit hurt because of poor response time and meager business skills of an employeeAs previously stated, this has not affected me monetarily but I do want to make others aware of how this business operatesCan someone please explain to me that in the hours from when I dropped the car off and it was inspected and okayed with no damage, to when there was “damage” found, is it NOT possible that an employee backed into something? Or another person backed into the car in the airport parking lot? Can an employee or a manager at Enterprise recognize my frustration knowing I caused no damageKnowing I had my boss with me in the car the entire time and he witnessed NO damageIs it possible that you have an employee that did this and is passing the blameBut of course with no response from Enterprise corporate of anyone other than a local manager, of course notI want the Revdex.com and the local Attorney General’s Office to be aware of this in case it happens again!So no, your response to this complaint through Revdex.com website and lack of contacting me to find out the story is definitely NOT satisfactory
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Kurt [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There has been no additional follow up on the part of the company. I've never filed one of these before so I don't know if I'm just supposed to keep rejecting the response to close this out. I would like to clarify that although they did short me 5 days from a previous contract I was in fact prorated correctly.Changing my rate without contacting me is what blindsided me. I've rented from enterprise long term previously & it has always been my understanding that if you extend your contract the rate will remain the same from when you started renting the vehicle. I personally feel like they were probably trying to squeeze a few extra dollars out of me.
Regards,
Tarek [redacted]