Nease & Son Inc.

I have forwarded this concern to the [redacted] who will reach out to the customer and we will provide an update once customer contact has been made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not accept this response as I called right back and left a message. 5 days later I have yet to hear from them. This just shows what I have been dealing with this entire time! Horrible business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I took my car into Russ Darrow instructed by manager. I was told by Manager on the original complaint. I went to Russ Darrow on August 19,2015. According to the service advisor [redacted] found the car pull to the left as in the complaint. He stated that he would need to do an alignment rotation the tires and find what tire that causing the Waller. He stated the cost would be $150. When [redacted] call to speak to the original manager on the complaint he was out with another cus[redacted]er, he spoke with Manager [redacted] and he refused to pay for the work I then ask to speak with [redacted] he stated the dealer are in to making money. I told [redacted] that I was instructed to take my car into Russ Darrow by his manager. He told me that I would need to take the diagnosis to Firestone. I then made an appointment with Firestone on Brown Deer Road for Tuesday 25,2015. I am here to get the car repair. I will be in contact after work is done. ThanksHi Just got through talking to the service adviser [redacted]  at Firestone he stated the problem is Pulsation brake Pedal due to wrapped rotors. [redacted] stated his boss was on the phone talking to Enterprise Manager about the problem. I will continue to keep you informed. Thanks

I have forwarded this concern to our Area Manager who oversees the location where this occurred.  We will update you as soon as customer contact has been made.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Mr. [redacted] rented a 2015 Hyundai Sonata from our Milwaukee
International Airport location on May 20, 2015and returned it on May 21, 2016. At
return damage was noted to the rear spoiler. 
The Milwaukee team tried to reach Mr. [redacted] on May 21, 2016
to discuss the damage; leaving Mr. [redacted] a voicemail message. Our office
performed a vehicle history search and our investigation did not find this
damage as being noted prior to Mr. [redacted]’s rental. Our office as well as our
local office advised Mr. [redacted] that we would continue to pursue him for this
damage.  
  
Mr. [redacted] continued to deny
responsibility for this damage and as such we placed his claim with our
collection agency on October 1, 2015. Mr. [redacted] contacted our office on
February 18, 2016 asking for claim documents to be sent to his insurance
company State Farm. We received payment for this claim form State Farm on March
9, 2016 and our claim has been closed since.

This is in response to complaint #[redacted].  We will be taking care of the remaining balance of $81.48 for the customer.  Our Area Manager cannot reach the customer, as she is not answering her phone and the voicemail is full and won’t accept messages.  We are removing the balance and...

our Area Manager will email the customer to let her know.  Thank you.  Please respond to this email and let me know if there is anything else needed. [redacted]

I have forwarded this on to our [redacted] to address this concern with the customer and we will provide an update once customer contact has been made.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Patricia [redacted]

Our Area Manager has indicated that we will not be pursuing this customer for damages.  This case can be closed.  Thank you.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Thank you, but the remotr I received yesterday do not belong to be. As described, my remote has a no clip on the back as it had been broken off. I would feel much more comfortable having my own remote that is programed to my home. Thank you if need be please contact me again for discription. Thank youTo assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This
has been resolved.  There is no rental under Mr. [redacted] name. 
Once we determined who the...

actual renter was we were able to rectify the
situation.  The phone numbers on file go to the renter, so we've emailed
Mr. [redacted] to let him know it has been taken care of.

To
whom it may concern:Please
accept this correspondence as our response to the complaint filed by [redacted]. We have reviewed the concerns raised by Ms. [redacted]. Ms. [redacted]
rented a 2014 Toyota Rav4 from Enterprise Rent-A-Car of Wisconsin, LLC dba
Enterprise Rent-A-Car at its 310 W...

Wisconsin Ave Milwaukee, WI location.At
the time of rental, a vehicle inspection was completed in the presence of Ms.
[redacted] and it was determined to be rented without existing damage. This was
confirmed by Ms. [redacted] by her initialing on the face of the rental agreement
as acknowledgement of the vehicle condition. The vehicle was returned with
damage to the location noted above. Pursuant to the rental agreement signed by
Ms. [redacted], she is responsible for any damage to the rental vehicle which
occurs during her rental period. After reviewing the concerns
presented by Ms. [redacted], and notwithstanding the foregoing contractual
obligation, we have closed our file with the payment amount of $218.10 that we
have already obtained from Ms., [redacted] and her insurance company, Geico.  At Enterprise Rent-A-Car, we strive to satisfy
all our customers by providing excellent customer service. We hope that our
diligent efforts to resolve and address this matter have demonstrated our
commitment to customer service. Sincerely, Sincerely,

I will forward this complaint to all of our area managers, as the customer did not indicate which location she is referring to.  We will reach out to the customer to see how to resolve this matter.  Thank you.

Our Area Manager attempted to email this customer last week and the message he received was "mailbox is full and not accepting messages at this time." We will continue to reach out to this customer to get this matter resolved.

This concern has been forwarded to our area manager and we will provide you with an update once customer contact has been made.

We have contacted the customer and reached a resolution that the customer indicated he was happy with.

I will forward this concern to our [redacted] and we will update you as soon as customer contact is made.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]