Nease & Son Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There has been no additional follow up on the part of the company. I've never filed one of these before so I don't know if I'm just supposed to keep rejecting the response to close this out. I would like to clarify that although they did short me 5 days from a previous contract I was in fact prorated correctly.Changing my rate without contacting me is what blindsided me. I've rented from enterprise long term previously & it has always been my understanding that if you extend your contract the rate will remain the same from when you started renting the vehicle. I personally feel like they were probably trying to squeeze a few extra dollars out of me.
Regards,
Tarek [redacted]

I have forwarded this concern to Mike [redacted], our [redacted] who will reach out to this customer.  We will provide an update as soon as customer contact is made.

Business is waiting to hear back from consumer after she has contacted Chrysler.

We have contacted the customer.  The customer is aware
of the qualifications required for under 25. He was confused because in the
past he had gotten a free upgrade into a F150 out of the 4415 location. We set him up with a 1 day
rental out of 4406 this Wednesday and took care of 2...

hours for him so he would
only be charged 1 day.Customer seemed satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mangement at downtown Milwaukee told me that my deposit will be returned when I returned the rental. They never stated nor does it say in the contract in which I signed that my deposit won't be returned under the circumstance of extending a rental. If I asked to extend my rental and pay the amount per day of 78.10. How is my deposit just gone because I extended my rental. That doesn't make any sense. This company has ruined my thanksgiving Holliday and continue to be a inconvenience. Exceptional customer service would be to take care of the 81.48 and return my deposit as I was told it would be refunded when the rental was returned and inspected and there was nothing wrong with the rental, when I returned it.
Regards,
[redacted]

Good Morning, I wanted to provide an progress report so you can update the website regarding complaint #[redacted].   This issue has been resolved to the customer’s satisfaction.  Thank you,    Mary [redacted]

I will forward this concern to our [redacted] and will provide an update once customer contact has been made.

Our [redacted] spoke to the customer this morning and we are refunding her the cost of her rental for her inconvenience.  Registration is now up to date.  This is good to close.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Very quick to respond and correct the problem, to include a personal phone call. Thank you very much
Regards,
Aryn [redacted]

Good Morning,Our area manager spoke to this customer and resolved the issue.  She will continue to rent with Enterprise and will reach out to our area manager in her area if she needs anything in the future.  Thank you.

Our Area Manager spoke with Mr. [redacted] and apologized for his
frustrations with his rental experience on his pick up date.  The Area Manager also
followed up with him last Monday and made arrangements to meet him at his gym
to switch him into a different vehicle of his...

choosing.  Additionally for
the inconvenience, customer was told he would have no personal out of pocket expense
while his insurance company is paying for his vehicle for driving the upgraded
vehicle.  He has the Area Manager's cell phone number should he
have any follow up needs.  This concern can be closed.  Thank you.[redacted]Enterprise

Mr. [redacted] has been refunded.  In addition, our Area Manager, [redacted], left a message apologizing for the situation and also wanting to confirm that Mr. [redacted] has seen the refund.  [redacted] also asked what we could do to make it up to the customer.  We have not yet heard...

back from the customer.[redacted]

The reason why I am rejecting the offer of Enterprise taking care of the balance of$ 81.48. Is the company has inconvenience me enough I have been dealing with this issue since 11.27.2015 and it still isn't resolve. The company should be taking care of the balance and returning my deposit in the amount of $150.00. To accommodate me for this ongoing issue were it took to the middle of December to even get a response. As told to me by management at the Downtown Milwaukee location. Once I return the rental the deposit would be release. If that's what I was told that is what Enterprise should be offering the return of my deposit.

Our [redacted] did contact that customer and we agreed to refund the customer the amount he was asking $138 plus tax and the customer was satisfied with that.  To our knowledge this issue has been resolved.

I have forwarded this on to our airport [redacted] who will reach out to the customer and we will provide an update once customer contact has been made.

I have forwarded this concern to our area manager who will be reaching out to the customer.  We will provide an update once contact has been made.

On
7/26, Michelle came to our [redacted].  She and the [redacted],
called the bank together.  The bank requested a handwritten letter
from us indicating that we have no claim to Michelle's funds.  Nick, the [redacted], sent
that in on Michelle's behalf that same day.  We have not heard back from
Michelle since 7/26, so we assumed that this had been resolved.
 
We have left a voicemail for Michelle this morning to follow-up.

I will forward this to our [redacted] in that location and we will provide an update once customer contact has been made.

Our [redacted] connected with the customer on 6/30 and offered to make this right on a future rental.  The customer was not interested and was more concerned that this...

does not happen to anyone else.  Our [redacted] provided his direct contact information in the event we could be of service in the future.  This issue has been addressed with staff as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not accept this response as I called right back and left a message. 5 days later I have yet to hear from them. This just shows what I have been dealing with this entire time! Horrible business.
Regards,
[redacted]