Nectar Sleep

Please accept our sincerest apologies for the troubles returning your mattressI have accessed your account and see our Returns Department found a provider willing to pick up the mattressThe pickup date is scheduled for 4/We appreciate your patience!

This is correctWe have no other means of refunding an order except for the method of payment at the time of purchaseWe have processed your refund for your order on 3/01/at 8:02amPST in the amount of $Transaction number: [redacted] Order *** was refunded $altogether on 3/01/as wellHere is the list of those trascation numbers: [redacted] We have sent your funds to the financial institution and no longer have them herePlease ask for a supervisor or manager at your banking institutionThis has happened hundreds of times with our customers and the banks always mail them a checkI truly do apologize this has happened to youWe unfortunately have no other means of refunding

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Diane [redacted]

Nectar Mattress finally gave me my tracking number and shipped my package after a month of waiting the issue has been resolved

Janice, please accept our apologies for the frustration caused by our Returns processI see your pick up was scheduled for 3/28/and your order was refunded in full on 3/29/I also see Jennifer has emailed you confirmation of the refund on 3/We are sorry you did not enjoy the mattress, and appreciate your patience while we processed your return

HelloThank you for your feedbackFirst off, I would like to apologize for the amount of time it has taken to get your mattress picked upThat is not the way we want to do business, especially when we try and make it as easy as possible to return your order and fully refund you as soon as possibleWe do sometimes, have trouble locating a service provider to pick up the used mattress is some areasWe have countless notes from our returns department assuring us that they were trying to locate a charity or a donation center that would be willing to take the mattressThis is something we are striving to improve daily as we grow and expand our businessAs far as the quality of the mattress goes, it sounds like you may have received a defective mattress unfortunatelyWe would have been more than happy to exchange that for a fully functioning one to you at no costOur mattresses are built to have even support from edge to edgeAny signs of the edge giving out, we will replace the mattress, as that is defective and not how our mattresses should beI also looked over your account and noticed that you have been fully refunded $as of 12/04/If you have any other questions, please feel free to reach out

Complaint: [redacted] I am rejecting this response because: At no time did the company in their responses to me give any certain reassurance that my mattress would be delivered in the near futureCompany claims that my package was ready to ship from their Washington State warehouse but due to order volumes, their FedEx carrier was unable to it pifrom facilityI only receive that unlikely response after waiting two weeks from my order dates with no certain update that if my product would be delivered and only after pushing for more detailsThere initial response was a not very helpful, you have the tracking number please continue watching it for updatesThey shipping usually takes 2-business from the date of order but I waited two weeks before contacting them and got less than helpful canned responses and other non-responsive answers.It was only after when I filed a dispute with my credit company that the company took any real action in my complaintWithin hours of me filing a complaint with my credit company, the mattress company did ship my mattress from a location in Oregon instead of Washington as originally statedAt no time did the company attempt to notify and reassure me the matter had been resolved and that my mattress was being deliveredThis whole matter was poorly handle and from to start to endIt is unlikely that the mattress company could or would do anything to resolve the issue having already taken my money and delivered the product.Sincerely, [redacted]

We are extremely sorry for the inconvenience that you have encountered with your return requestI cannot tell you how sorry we are that your return request has not been processed after you had already requested a return so long agoWe have immediately refunded you and someone will be in touch in the next day or so to schedule the pickup of the mattress

Please accept our sincerest apologies for the troubles reaching an agent in regards to your returnI see the mattress has been returned and you were actually refunded for the full when you returned the kingWe are waiting for a receipt of pickup and will have our Return"s Department refund the difference as soon as we receive thatThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me regardless of it being a lame excusei did finally receive the mattress (lucky, I guess, as I have heard some never receive theirs) and am returning iti am moving beyond this horrible experience and looking for a different mattressthank you for your assistanceSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will note however, that the service Nectar strives to deliver and what they ACTUALLY deliver are significantly differentI was less than impressed with the customer service received by the phone monkeys at NectarSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: as of today 3/22/the mattress still hasn't shipped.Sincerely,Judy***

Hi TiffanyPlease accept our sincerest apologies for the troubles reaching an agent in regards to returning your mattressWe are severely understaffed at the moment which has in return made it difficult to respond to every customer in a timely matterWe are in the process of hiring additional customer service agents to make sure this is no longer an issue and all customers can be assisted quicklyI have accessed your account and see that Corrine has emailed you earlier this evening in regards to scheduling your returnWe appreciate your patience and understanding while we schedule a time to return the mattress

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Amy [redacted]

This customer has been refunded and our Returns department has emailed the forms necessary to begin the pick up process

Complaint: [redacted] I am rejecting this response because: No attempt was made to answer any of my email inquires, other than the automated "we are busy email"There was literally zero supportThe contract we had wasn't just that I would get the items but that I would get them when you said they would be hereNectar has some serious customer service bugs to work out....Sincerely, [redacted] ***

Please accept our sincerest apologies for the troubles reaching an agent as well as the delay in shippingWe have a very small team currently and are struggling to keep up with the demandWe are currently in the process of hiring much needed help to make sure this never happens againI see the mattress has since been picked up and is on its way back to the warehouseSince the payment has been disputed, we must wait for this process to be completed before we can refund in any wayThe dispute triggers a freeze on all of our access to your accountThey do this in order to protect you since you are filing a claim against the charge with our companySo in terms of refunding, we have to wait while the claim is in process and your credit card investigatesThank you for your understanding

RESPONSE: The customer has been refunded $for the delay in pillows on June 16, The $was sent via paypal

Cathy, please accept our apologies for any frustration caused by our finance order cancellation processI see there was some trouble completing the form but yesterday we did receive the completed required cancellation document and your order was cancelled and refunded todayThank you for your patience and understanding

Please accept our sincerest apologies for the troubles sending out your mattress on timeWe experienced an issue with a new labelling system which we had high hopes of helping to get all orders processed for shipment much fasterIt ended up being the exact opposite of thatIt had caused orders from this time frame to become "stuck" in processing for a longer than time frameWe had worked tirelessly to find and correct the issueIt took a few tries to correct, which is why the dates kept changingOur agents and supervisors were doing their absolute best to accurately provide a shipping time frameUnfortunately, the issue with the labels made it difficult to accurately quote thatWe have since corrected the issue by completely doing away with that system and are now back to shipping within 1-business daysI do see this order is now in transitWe hope the wait will be worth it!