Nectar Sleep

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me I
wish the company would also have apologized for delay, and admitted that they deleted my reviews and blocked me on Facebook and Instagram after posting my review I feel sorry for all the other customers that have had to go through the same experience that I did Nectar Sleep needs to know that it is not okay to behave like this as a business Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please accept our sincerest apologies for receiving a defective mattressI see the replacement mattress has since shipped and will deliver on Thursday 3/by the end of the dayPlease feel free to track that here:***

Complaint: ***I am rejecting this response because:
I have sent Corrine several emails in response to her email and I have yet to hear anything from her.Sincerely,Tiffany ***

RESPONSE: At the request of the customer, the order was fully refunded on June 16,

Please accept our sincerest apologies for the delay getting your mattress shipped and setup with our White Glove Service providerAfter looking over your account, I see the mattress was delivered to the White Glover provider on the 6th of MarchThe foundation is showing delivery on the 9th of
MarchI understand our White Glove Provider did not reach out to you once the items had both been deliveredWe do once again wholeheartedly apologize for yet another delay when all you wanted was your mattress to arrive in a timely matterI would also like to apologize for the troubles reaching an agent when you had noticed the items had been delivered and no one had yet to contact you in regards to setting up the foundation and mattressWe have been severely understaffed with an incredible amount of incoming contact volumeThat, in return, has made it very difficult to assist every customer on a daily basisWe acknowledge this is our doing and have been hiring help over the last weeksThings have been improving and customers have not had to wait so long, but we are still not out of the clear yetWe will continue this relentless pursuit to make our company and customer service better everyday until we reach exactly thatI see that the cancellation request has been set in to motion and we are currently working on scheduling a pickup date for both itemsThe moment both items are returned, we will fully refund youWe appreciate the wait you have endured and wish you the best of luck in your mattress search

RESPONSE: Customer requested a refund and received a full refund on June 3,

Hi there
It seems I was premature in filing the business has resolved my issue on their own as of this date and I would like to withdraw my complaint if possible
Let me know what steps I need to take to do so I was hesitant to file but was feeling frustrated but my concerns were
already resolved
*** ***

Please accept our sincerest apologies for the delay shipping out your mattressWe are a very young and upcoming company struggling to keep up with the demand our mattress has createdWe had to re-label and ship all orders due to a labelling issue at our warehouse which in return, delayed all
orders even furtherI accessed your account and see you have since been fully refundedWe appreciate your patience and wish you the best of luck in your mattress search!

Please accept our sincerest apologies for the troubles you had experienced trying to return your mattressWe are experiencing larger than incoming contact volume with simply not enough staff to assist everyone in a timely matterWe are in the process of hiring much needed help to make sure
this never happens againI have accessed your account and see you have been in contact with Edd from our Returns team! You are in great hands! I see the mattress has been returned and Edd will refund you fully once he is in todayWe appreciate your patience!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Michael ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Please accept our sincerest apologies for the troubles cancelling your order, KathyThe moment the order has gone in to processing for shipment, it is simply too late to pull it back, therefore we must wait for it to go in to transit before we can cancel and refund the orderThis order was placed
on Saturday, 3/and had started to process the very next day on Sunday, 3/FedEx does not pick up from our warehouse during the weekend, so the information was sent to FedEx on Monday the 12th and FedEx had scheduled to pick up the mattress from our warehouse on 3/We received notice on 3/at 11:am that you had wanted to cancel your order due to troubles reaching an agent and the reviews read onlineWe immediately put in the request with our person of contact for FedExWe do not have a confirmation number for that until our FedEx agent contacts FedEx and has it reroutedThere is only one Fedex contact to assist every customer requesting a cancellation after shipment , so this does take timeI do apologize for the troubles reaching an agent as wellWe are a very young company that had just started business in November of We are not even years old at this pointBusiness suddenly hit a large increase of sales and a high demand has made it very difficult for our small team to respond to every customer as quickly as possibleWe have just hired about new hires, we have more in training with starting within the next two weeks and plans to hire at least more to make sure this never happens againDreamCloud is not in any way receiving funding from Nectar salesAll sales for Nectar are used for Nectar such as all sales from DreamCloud are being used specifically for DreamCloudI can assure you we are no scamWe are a startup company that is struggling to keep up with a high demand for a good quality mattress for a reasonable price

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was finally contacted by Nectar and told a new mattress would shipI miraculously received this mattress within three days. Sincerely, Leslie***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I see an email reply asking for my informationOnce I know something is going to be done about my mattress I will accept your responseAttached is photos of the orininal email that I sent your company, that you are insinuating you did not receiveAlso, I attached photos of the two mattressesThe one on the right, that is drooping, is the one I would like to exchangeIt's ridiculous that someone has to report you to the Revdex.com to get a response
I am rejecting this response because:Sincerely,Sarah ***

Revdex.com:Upon filing the complaint I finally received a responseThey finally arranged a piof the mattress yesterday 3/which has been completedThe refund has been processed this afternoon 3/Frankly, this should have never taken this longGlad this is finally over Sincerely, Joseph***

Dear Mr***,We have refunded you for the pillowsThis was not a partial refund but a full refund for the pillowsWe will be sending you the pillows when they are available as earlier mentionedIf you would like to return your mattress we will schedule a pick up and give you a refund.We have offered you a very substantial discountYou purchased a premium King Size mattress for $after refunds and you will get your pillows when they are availableIf you are not happy with this then please let us know and we will be happy to schedule a pick up of the mattress and offer you a full refund

Customer requested a refund and got a full refund on May 23,