Nectar Sleep

Can you let the consumer know that we have movement on his tracking information for his missing pillows? They may track their shipment's current status with FedEx Tracking Number [redacted] Thanks

This order has been shipped and is scheduled for delivery on 6/Please see attached tracking information

Please accept our sincerest apologies for the delay shipping your mattressWe had an issue with our shipping labels, which has since been resolvedYour mattress has shippedYou can track that here: [redacted]

RESPONSE: The customer requested a refund and received a full refund on June 12,

According to FedEx tracking, the mattress was delivered on May 8, The customer said that they did not get the mattress and wanted a refundBefore a refund could be issued, the customer requested a chargeback throught the credit card companyThe chargeback had been approved by the credit card company and we can therefore not issue a refund

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They indeed did refund my money.Sincerely, [redacted]

Please accept our sincerest apologies for the delay shipping your orderWe have the product available to ship, our warehouse did run in to an issue with the labelling system which in return, caused orders placed from this time period, to become stuck in processingI looked at your account and see the order has since shipped and will deliver tomorrow, 3/by the end of the dayFeel free to follow the progress here: [redacted]

Please accept our sincerest apologies for the troubles reaching an agent in regards to returning your second defective mattressWe are looking in to the reasoning as to why there seems to be an increase in defective mattressesI wholeheartedly apologize for the troubles acquiring a mattress that is not defectiveI see we have sent your email over to our Returns Department for schedulingPlease give them time to respond to your email confirming the pickup date as they are slightly behind and are trying to assist everyone as quickly as possible.I have just emailed them alerting them this is an immediate matter and needs to be handled as quickly as possibleThank you for your patience!

Complaint: [redacted] I am rejecting this response because: The case will be settled, again, once the mattress is out of my house and the full amount refunded to my credit cardThe messages that have been sent by the business indicate that the return operations are not set up nationwide, not even in a major urban area (top in the US) like the one where I resideI was advised last week that their preferred provider did not service my area, and that they were awaiting the response of a different provider, and that the fall-back plan was for them or for me to find a local charity to donate the mattressAs of 3/19/9am EST, the business website asserts a "free, hassle-free pickup"I beg to differ Sincerely,Delphine ***

This customer did contact us several times regarding her shipment. The estimated ship dates provided were the best information we had at the time, but unfortunately due to our backorder issues her order continued to be delayed. On 10/30/2017, the customer confirmed they would no longer be able to... wait. We cancelled and refunded the order in full as shown with the screen shot attached. We are constantly striving to improve our inventory availability and expect to provide a faster service in the immediate future.

RESPONSE: Customer was refunded $for the delayCustomer received the mattress on June 8,

Customer was refunded $for pillows on June 16,

Complaint: ***I am rejecting this response because:
I received this tracking number days ago into this date there's been no movement on this tracking number it is still sitting somewhere waiting to be picked up via FedEx this is ridiculous this is also the second time I've received a tracking number from this company with no movement at all the first time was approximately three months ago where the tracking number sat in their warehouse for over a month before FedEx finally deleted it out of their system again this is appalling just another stalling tactic from a company who is promising items that they cannot deliver on please please please go after this company so that they do not rip off anymore consumers the way they ripped me off.Sincerely,*** ***

Please accept our sincerest apologies for the troubles returning your mattress and receiving your refundWe are currently experiencing larger than incoming contact volume with a small team, which has in return, made it difficult to respond to every customer in a timely mannerFor that, we
could not be more apologetic for this happening to youWe are currently in the process of hiring much needed help to make sure this never happens againI have accessed your account and see you have since been refundedWe appreciate your patience and wish you the best of luck in your mattress search!

We sincerely apologize for the delay and inconvenience that you had to go through
We have gone ahead and processed a $refund

HelloI apologize for the delay in receiving your tracking information! We had sent the information over to FedEx to have the item picked up on 3/I am not sure why it took so long for the item to go in to transit as I do not have that information on my end, but I do see the item has officially
gone in to transit as of todayFeel free to track that here:
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the item a month late the company continues to lie and I am done with all of this at this time. We will try the mattress and if it helps my husband sleep better than fine, if not then we will see how well they do on the return. At this point I am hoping that it helps my husband and I never have to deal with this company again. Sincerely, *** ***

Please accept our sincerest apologies for the troubles reaching an agent as well as the troubles returning your defective mattressI have accessed your account and see a return has been scheduled for today (3/24) between the hours of 5-pm.As soon as the mattress has been picked up, please feel
free to contact us via phone at 1***, LiveChat or email us at *** with a copy of your pickup receipt so we may process the refund for youThank you

This order was delayed but has been delivered as of 6/Screenshot of tracking attached

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***