Neilsen K M Consulting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if I receive the refund as promised Sincerely, [redacted]

Hello! We did process a replacement to be shipped, and we wanted to explain regarding the shipment, it was lost by [redacted] and we needed to follow up with them to ensure the package was truly lostA reship is being expedited and is on its way, you will receive tracking confirmation once shippedWe are sorry for the inconvenience and we thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The order was NOT shipped until I notified the company that I was filing a Revdex.com complaintPer chat history, the company told me it would be shipped out in 3-business days processing timeThe website states that orders would be shipped via ***After notifying the company of the complaint, they shipped my order via [redacted] which is outside of their advertised shipping policiesBased on this, the company only shipped my order expediated after providing notice of my complaintThis does not negate the advertising by the companyThe company needs to update their publically listed policies to reflect the true shipping time so a user doesn't HAVE to submit a complaint to get their order timely In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As discussed when we spoke over the phone earlier, we have refunded you in full for the item you erroneously did not receive and have advised that you can discard the wrong received itemYou can reasonably expect to see the refund of $fully processed to your original form of payment in the next 3-business daysAgain, we are very sorry for this mistake and we hope you will come back and shop with us again in the future

We are sorry that has been your experience and is your opinion, however your order would have shipped within our advertised and promised time frame, regardless of your complaint hereWe didn't do anything to rush your order as a result of your complaintYou are correct in the point of needing to update the space where you saw [redacted] shipping, as we now almost exclusively use ***, very few orders are shipped ***, however the carrier and shipping details regarding your order and delivery were emailed to you in the automated shipping confirmation emailAgain, your order did ship within the advertised, promised time frame after all and was actually delivered to you sooner than our advertised 3-business days for deliveryWe look for the chat where you were misinformed processing and address with the rep to ensure nobody else is misinformedThank you again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , the company did reach out to me to apologize for the inconvenience & package was deliveredThis matter has been resolved Sincerely, [redacted]

We have received your complaint concerning the access to our review buttons on HSAStore.comWe apologize for any inconvenience this may have caused youWe recently launched HSAStore.com and we are working through some of the technical bugs on the website and one of these problems is the review buttonWe certainly do understand the importance of reviewsWe will contact you directly to initiate the refund for the neck pillow and to properly resolve the issueThank you for business and your patience as we work to address and resolve your complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I spoke with our customer, [redacted] just nowHe confirmed and acknowledged that he was in fact refunded in full for the items which he refused delivery for all three of his orders

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi [redacted] , We are very sorry for the missing packagesYou contacted us to let us know about the issue on 3/ [redacted] (call) and emailed us for the first time on 3/ [redacted] (attached proof we responded on 3/**), where we asked for an alternate address to issue a re-ship toOur shipping partners at [redacted] do their best to accommodate any reasonable delivery instructions, however due to the volume of packages they handle in a day, they cannot guarantee that a) they will look to see if there any delivery instructions and b) that they will carry out the delivery instructionsThey are contractually obligated to deliver the package to the shipping address noted on the package, and to leave any packages not requiring a signature in a place they deem safe at the delivery addressWe will re-ship the order to the address you provided in your email responseYou will receive the tracking number via email once shippedLet us know directly if you need anything further, thank you

Dear [redacted] , Your order was placed with us on but because you had asked us to please add a coupon a s store credit to your order, which we happily obliged and applied the discounts, it was finally sent for processing on to advise customers of processing delays where we awarded people with 3,perks points as an apology for any inconvenience causedWe will send email confirmation once your order has shipped this week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all, I did contact [redacted] on 122016, via chat session and via number to try and place the order because my FSA card was rejected Second of all I do not understand why my order was delayed when I used store credit to make a purchase - that just makes no sense, there should be no delay in order placement when I use store credit it should be the same as using cash Third of all, [redacted] states it clearly on the site that I, as a customer, am able to make a purchase using my FSA card without any problems for any item listed as a FSA eligible, no prescription required item, and when I tried to place an order using my FSA card, my card got rejected When I contacted my FSA administrator, they informed me that the item I was trying to purchase required a prescription Now, clearly this is a misrepresentation on [redacted] 's part, because the item I was trying to purchase did not qualify as FSA eligible item I should not have to apply for reimbursement with my FSA administrator The whole point in using [redacted] is for me not to have to submit a reimbursement case with my FSA administration and make the transaction smooth without any hassles I ended up using my credit card to pay for the item, just because I didn't want to loose my store credit It is almost weeks since I placed my order and it is nowhere close to being shipped yet Customer service is just horrible Customer service representatives hung up on me numerous times! I AM EXTREMELY SORRY I PLACED MY INITIAL ORDER WITH THIS COMPANY! I WILL DEFINITELY NOT BE COMING BACK TO THIS STORE FOR MY FSA NEEDS And by the way - points as a compensation is like a smack in the face, considering the fact that [redacted] charges 10% for their merchandise than amazon or even local pharmacy does Furthermore, the email that was sent out by [redacted] on Friday to their customer, was done after I filed a complaint with Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

You placed an order on our website on 12/ [redacted] then contacted us to cancel select items on 1/ [redacted] and that was put in a request to cancelYou indicated to us it was because your administrator would not the items on your plan, so we sent you substantiating documentation on 1/**We are very sorry for the misinformation you were given, however your order and the items are not canceled, but we are working on that right now and will confirm with a call back, as promised and discussed, just now

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your help!! As soon as you sent them the problem they corrected it right away!! I appreciate all your help! By the reviews I have read they are a good company to work with and I will in the future....just hopefully now have to return anything! :) Sincerely, [redacted] ***

Good Afternoon ***, I do apologize for any misunderstanding or any runaroundI just left you another voice message in regard to your returnAt this time, please just discard the product that you are now asking to return and we will issue a store credit in the amount of $We were unsure if your funds were still active, we decided to issue a store creditYour store credit is: [redacted] Additionally, we refunded you for the returns that were previously receivedOn February 29th, you were issued a store credit in the amount of $129.58, the code for that amount is: [redacted] Also, we exchanged Back-A-Line Premiere BIOflex Magnet Lumbar Support, Xtra Large, Black for Back-A-Line Premiere BIOflex Magnet Lumbar Support, Medium, Black on January **We can absolutely convert your store credit into a refund back to the original form of paymentPlease confirm which is preferable and please check with your FSA provider in regards to if the refund can be posted back into your accountOur system only holds card information for 60-days, since the order was placed on December ***, you would need to call in your card informationI would be more than glad to assist you if you have any further questions or concerns, please contact me at ###-###-####, M-F, 9AM-5PM ESTWe look forward to hear from you soonThank You,Daniella FSAstore.com

Pleasure speaking with you just now! As discussed we have now issued a store credit refund for the item you did not receive in fullPlease use the store credit in the next months and again, we are very sorry for the error in only sending out of of the Beyond BodiHeat Fast Acting, Pain Relieving Heat Pads you orderedThis was human error in picking and packing your itemsAdditionally, regarding the delay in responding, we are very sorry, this is our peak season and its taking longer to catch up to everyoneThank you so much for your understanding and for working with us, [redacted]

Hi there! We have successfully stopped the replacement shipment of the correct item ordered per your request and we have scheduled a return pick up for the wrong shipped items for this Saturday the ***We will also respond to the email you just sent us directly to advise on the same and we will call you shortlyPlease confirm if you want the replacement of the correct item ordered at a later date or if you just want to be refunded for your purchaseThank you! Antoinette

HelloOur shipping system from our partners at [redacted] *s rejecting your PO Box addressWe have now emailed requesting that you please provide any address as long as its not a PO BoxAs soon as you provide a physical "ship from" address, we will be able to process the return labels