Neilsen K M Consulting

Thank you very much for calling me back to discuss further regarding this complaint Again, we sincerely apologize for the wrong information you were provided. We are very happy to confirm we can reinstate your order once we re-process the payment again next week on your FSA card, after
the refund has clearedPlease call us back directly as we have emailed you. In the meantime we have sent over the Rx portion of the order so that our pharmacy can reach out to your doctor to obtain the necessary OTC Rx in time for the EOY deadline, They will pack and hold these items aside for your order, and we will ship and process once the Rx is received and the payment is re processed. Thank you very much and we look forward to speaking with you again next week

Hi ***When I spoke with you last night, we determined the remaining balance of the order arrived to your satisfactionAgain, I sincerely apologize and I genuinely appreciate your feedback on the performance of our after hours support and will work with our training and development team to improve the empathy and resolution based thinking all CS reps should haveThank you again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I tried to use the credit to make a purchase and could not use it along with a coupon, which is totally ridiculous! a store credit should have nothing to do with a coupon, a customer should be able to use both I had to waste a few hours to try and straighten this issue out with customer service, which is outrageous! one should not have to spend hours to place an order to add insult to an injury - I ordered an item on the site which is clearly marked as FSA eligible without a prescription, now *** guarantees that all of their fsa eligible items will transact without any problems using fsa card for purchases well, my fsa card got rejected for this so called fsa eligible item I reached out to my fsa administration and they informed me that the item I was trying to purchase was not fsa eligible and I needed a prescription to purchase it again, I had to spend a few hours with *** customer service to try and rectify this issue with no success I ended up paying the balance of the order with my credit card, because I did not want to lose my fsa money *** customer service informed me that I would have to send an email to their customer service explaining the details of the problem and wait 2-business days for response and then file an appeal with my fsa administrator first of all I do not have - business days to wait, the whole point in me purchasing from *** is no hassle, buy with confidence one stop fsa shop, as advertised by the company, but it is NOT! it is obvious that they are practicing misleading advertisement among other unethical business practices as far as being the busy season as an excuse - this should not be an issue, *** should be staffing accordingly they are well aware of the demand during this time of the year and should invest in appropriate amount of labor force to cover their customer demand! this site basically holds their customers hostage due to time constrains they jack up their prices on all of the products, provide horrible customer service and practice advertising!!! buyers beware!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, The store Manager(Antwanette) did a GREAT JOB, resolving my issue, and I have recieved the rest of my order, thanks again *** *
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** our guarantee which is public for all to read states: --------------------------------At *** we guarantee that every product we carry is FSA eligibleIf you purchased a product on our website, and your FSA provider denies your properly filed claim, contact us at *** and one of our FSA experts will assist youPlease include the following information with your email:Your order numberThe item(s) SKU numberThe name of your FSA providerWe will provide you with substantiation for any product(s) in questionIf your FSA provider still denies your claim after substantiation has been provided, we will give you a full refund on that specific product. --------------------------------We hoped the $compensation we gave you would go a small way toward making amends for all of your frustration. We are extremely concerned that you re-opened this inquiry and would very much like to resolve any pending issues you are still havingPlease return our call as soon as possible to let us know what are the pending issues you are still having and we will happily resolveWe very much look forward to hearing from you and thank you!

Hi there! So very sorry for any misunderstanding, however your allegations are not in line with how your order was executedYou placed your order on Wednesday, 2/**/and it shipped on Friday, 2/**/2017, exactly business daysAdditionally, once shipped, delivery takes 3-business days
and we see your order arrived to you on Tuesday, 2/**/2017, one business day from the time your order was shipped (please note Monday, February *** was President's Day), so we actually exceeded our advertised service levelsThanks for allowing us the opportunity to serve you

Hi *** Really, very sorry about the delay in responding, due to human error we weren't notified that there were any issues with your order, the notes were entered int he wring place in our systemWe did ship the items ordered however it seems they were lost by ***, we are processing a
replacement to be shipped and will have it dispatched by no later than tomorrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The order was NOT shipped until I notified the company that I was filing a Revdex.com complaintPer chat history, the company told me it would be shipped out in 3-business days processing timeThe website states that orders would be shipped via ***After notifying the company of the complaint, they shipped my order via *** which is outside of their advertised shipping policiesBased on this, the company only shipped my order expediated after providing notice of my complaintThis does not negate the advertising by the companyThe company needs to update their publically listed policies to reflect the true shipping time so a user doesn't HAVE to submit a complaint to get their order timely
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I spoke with our customer, [redacted] just now. He confirmed and acknowledged that he was in fact refunded in full for the items which he refused delivery for all three of his orders.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the company did reach out to me to apologize for the inconvenience & package was delivered. This matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there [redacted] You placed an order on our website that took longer to ship than our normal 2 day time frame for processing... We have just left you a voicemail and emailed the tracking information. The order will arrive you by Saturday. Thanks very much for your patience, and if you need to return...

anything, please do not hesitate to let us know. Thank you.

We are sorry that has been your experience and is your opinion, however your order would have shipped within our advertised and promised time frame, regardless of your complaint here. We didn't do anything to rush your order as a result of your complaint. You are correct in the point of needing to update the space where you saw [redacted] shipping, as we now almost exclusively use [redacted], very few orders are shipped [redacted], however the carrier and shipping details regarding your order and delivery were emailed to you in the automated shipping confirmation email. Again, your order did ship within the advertised, promised time frame after all and was actually delivered to you sooner than our advertised 3-5 business days for delivery. We look for the chat where you were misinformed processing and address with the rep to ensure nobody else is misinformed. Thank you again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have received your complaint concerning the access to our review buttons on HSAStore.com. We apologize for any inconvenience this may have caused you. We recently launched HSAStore.com and we are working through some of the technical bugs on the website and one of these problems is the review...

button. We certainly do understand the importance of reviews. We will contact you directly to initiate the refund for the neck pillow and to properly resolve the issue. Thank you for business and your patience as we work to address and resolve your complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

You placed an order on our website on 12/** then contacted us to cancel select items on 1/* and that was put in a request to cancel. You indicated to us it was because your administrator would not the items on your plan, so we sent you substantiating documentation on 1/**. We are very sorry for the...

misinformation you were given, however your order and the items are not canceled, but we are working on that right now and will confirm with a call back, as promised and discussed, just now.