Neilsen K M Consulting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all, my name is not [redacted] The delivery instructions were part of the address [redacted] cannot read the address because of their volume of deliveries? If true, I don't know why anyone would do business with them so I find this reason hard to believe You also dispute the date and number of times I have called you but my phone has a history of those calls to you with dates and times Perhaps your customer service did not record it which could be another reason this issue has continued for this length of time.In any case, you have offered to "re-ship the order" but I hope you read that there were two orders missing- The order numbers are [redacted] and [redacted] You promise to ship to the updated address I provided and to email me the tracking number when shipped IF this is correctly followed through and I do receive my pre-paid products, I thank you in advance and I will note that here at Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will accept the resolution once I have confirmation that I have received a full refund and the packages are picked up and returned correctly this coming Saturday In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please forgive the mistake in referring you by an erroneous name, [redacted] We have indeed issued a reship for both orders to the address you provided to us via emailPlease find the response we sent earlier to you via email attachedYou will receive the new tracking numbers related to both orders once dispatchedIf there is anything further that you need, please let us know

Hi ***! The very same person you spoke with earlier today in regard to the remaining items was the manager, who promised to personally follow up with you to advise exactly when our fulfillment team will have the items you are due to ship toAs I explained, I completely understand your
frustration, you have been more than gracious, however I have to ask for a little more patience while I work with out fulfillment team to have the shipment processedAs discussed, I am waiting to hear back from my warehouse and will personally follow up with a call to the number you provided to resolve the delayed items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told my their customer service person that although the packages arrived ***, that they had to be returned through *** *There is no *** * location in my townSecondly, I was told for *** * to pick up the packages at my home I had to be there, with no pick up time givenSo I needed to be home all week long waiting for the pick upI work! So the customer service person gave me the location of the closest *** * drop off location in Maine; which is where I was going to bring the packages to be returnedSo I do not understand why I need to give my physical address to stranger; the FSA Store has my physical addressThis is just another way to deter me and keep my refund!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***, We just left you a voicemailWe are responding to you via this public forum and will reply again to the email we originally sent to you regarding the recall. We would've been more than happy to extend the window for reply if you would have told us directly that you needed more
timeWe hope you can understand these types of instances need a deadline to respond byWe alerted our valued customers as soon as we were informed by the manufacturer and we were hoping to receive all replies before our offices closure for the Thanksgiving day holiday/weekend this past week. Kindly respond to the original email we sent to you asking you to confirm the lot number of the recalled heating pad, as the recall only applies to a handful of items and it is not the entire product lineWe have a record of shipping a heating pad to you but we do not store the lot numbers of the items we shipUpon receipt of your reply of a receiving an affected lot numbered item, we will be be able to proceed with replacement or store credit, whichever you prefer Please resolve this dispute on your end, let us know if we can do anything further and thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because, I'm waiting on the manager to return my call with a resolution and/or an order conformation, or a shipping conformation of the products I was shorted in my original order, this issue has been ongoing for weeks now, I've been given several (6) excuses over the past weeks, all I want is the rest of my order, thanks *** *
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there! As we discussed this morning, we have issued replacements for the shipments that were lost/stolenPlease allow 3-business days to receive updated tracking info, and we are shipping to the new address you providedSo sorry for the delivery issues, please confirm you are not disputing
the charge as we are replacing the items not received

Happy holidays to you and sincere apologies for the delay in getting back to you regarding the miss shipped condoms you ordered. We tried to call you back just now but it went straight to voicemail. We would be more than happy to send the correct item ordered, however they have since
become backordered and may not be back in stock for an extended timeWe cant say for sure but it could be as long as several weeks. If you do not want to wait, we can substitute this for a different item, refund you back to the original form of payment or refund as store creditWhichever you prefer. Please reply to the email we sent to you letting us know how you want to proceed

Hello! We did process a replacement to be shipped, and we wanted to explain regarding the shipment, it was lost by *** and we needed to follow up with them to ensure the package was truly lostA reship is being expedited and is on its way, you will receive tracking confirmation once shippedWe
are sorry for the inconvenience and we thank you!

As discussed when we spoke over the phone earlier, we have refunded you in full for the item you erroneously did not receive and have advised that you can discard the wrong received item. You can reasonably expect to see the refund of $fully processed to your original form of payment in
the next 3-business days. Again, we are very sorry for this mistake and we hope you will come back and shop with us again in the future

Hi Linda! We are truly very sorry, unbeknownst to us, the replacement item we set up on 1/was never shipped as we are still awaiting inventory to process these readersI just left you a voicemail, we would love to offer a similar or better pair to ship to you, or, to refund you in
full for themPlease call me back directly to discuss at ***Thank you

Dear ***, Please accept our most sincere apologies for the very unfortunate mistake of having shipped the wrong commode twice to you I am very happy to confirm we do have the correct one on hand to send to you and have made arrangements for next day delivery of the replacement!
You should have the correct unit by tomorrowWe had already made the arrangements for the next day delivery when you spoke with us prior to the weekend. Additionally, we have made arrangement and *** will be by to pick the wrong shipped units from you in 1-business daysAll pick up charges will be billed to usPlease ensure the units to be returned are re-boxed in their original packaging and ready for *** when they come by. I hope you can trust this is not typical of the level of service we strive to provide and we are truly very sorry for the obvious inconvenience this has causedWe hope you will give us another opportunity to impress you. I hope that you find this to be an amicable resolution to the issues in sending the correct item to you. If you need anything else, please let us know. Very best regards, Antoinette

Hi there! We did not receive your emails, they were lost in spam, we are very sorry for this and for the errors in processing your orderPlease keep an eye out for the return label we mentioned would be emailed to you, which will be sent in the next few daysIn the meantime, we can confirm we have
processed a replacement order to send the correct items you have purchasedShipping confirmation emails with tracking details will be sent to you in the next 3-business days

Hi there! We are so sorry, there was a breakdown in communicating the error but we are happy to confirm we are processing a replacement of the Depends to be processed and once shipped, will be sent with Next day service, cases of packs eachThank you for shopping with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if I receive the refund as promised
Sincerely,
*** ***

Hi again! Very sorry for the errors in delivery and in fulfillment, however we have done as requested and have since processed a replacement for the order and this shows as delivered as of FridayCan you please call us directly if there was a problem with the replacement?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:They went ahead and made decisions ahead of time without consulting with meThe logistics they proposed don't workThey shipped the new package overnight without finding out there is anyone there to sign for it or get itMy mother who is elderly is the intended recipientShe can't receive the package because of her age and because of a language barrierThey went ahead and ship without confirming the detailsIn addition they went ahead to request a pickup of the old packagesMy mother can't box up the packages and I am out of town until Friday nightThey said they will pickup in a 1-days without consulting me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there! We have received your request to return and we have processed a replacement shipment to send the rightful, undamaged items you purchasedWe are very sorry for items that became damaged while in transit, we are happy to replace these and will expedite the processingYou can reasonably
expect to receive the return labels in the next 3-business days

Hi ***, We are always happy to help with any questions or concerns yo may haveOur Customer Service team is available hours a day, days a week, days a year, via email, phone and live chat on our websiteWe would've been more than happy to waive the return fees as a courtesy if
you would've let us know you were not happyPlease note, for future reference - we do not offer free returnsOn this occasion, of course, we are more than happy to waive the return feesPlease get with us directly in the future for this or any other questions or concerns you may have. Do not hesitate to let us know if you need anything further. Regards, ***