NeoFill LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

A check will be mailed to the customer in the amount of $3.55, today The check number is *** The customer requested a prepaid label to send the item back, but ended up mailing the item back before we got a response from the merchant

At this time, the station has given NeoFill approval to issue a refund of $for the two [redacted] promotions purchasedThe station has also given NeoFill approval to issue a refund of $for the [redacted] The refund will be issued on 04-30- The customer will receive an email confirmation once the refund is processed

The station has reached out to the customer with a resolution and received a read receipt back, that she read the email.Hi ***, Your issue with the unusable [redacted] gift certificate purchased from Neofill was just forwarded to me I have submitted a request to our Corporate office to have a refund check mailed to you for $ The check will take approximately two weeks and will be mailed direct to you at [redacted] .Please let me know if you have any questions Thank you[redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] *nd find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

File [redacted] black;"> Re: [redacted] Dear Sir or Madam: We are writing regarding the complaint filed by [redacted] We were the third party fulfillment company for the radio station in Minnesota when she purchased a half-off certificate to the [redacted] (restaurant) several years ago She paid $ [redacted] for a [redacted] *ertificate The terms and conditions of our website, through which she placed this order are clearly stated and all customers must accept the terms , prior to completing their transaction The terms and conditions that Ms [redacted] agreed to state that neither NeoFIll, nor the radio station running the deal are responsible for closed merchants (item 6) The verbiage is below for your review M [redacted] had several years during which she could have redeemed her certificate She contacted us in after the establishment had closed in 1.General.This website provides an online service operated by Northeast Ohio Fulfillment Center, LLC (NeoFill®) on the world wide web consisting of the offer for sale and fulfillment of discount vouchers ("Vouchers") offered by various merchants ("Merchants") which may be exchanged for goods and/or services provided by Merchants and/or third partiesThis Agreement sets forth the terms and conditions that apply to the use of this website by you, the end user By using this website, you agree to comply with and be bound by all of the terms and conditions set forth herein The right to use this site is personal to you, and is not transferable to any other person or entity.2.Modification of Terms and Conditions.NeoFill® reserves the right at all times to change or discontinue any of these Terms and Conditions to the extent deemed necessary or desirable without prior notification to you We suggest, therefore, that you re-read this important notice containing our Terms of Use from time to time in order that you stay informed as to any such changes Such changes may include, among other things, the adding of certain fees or chargesAny changes to these Terms and Conditions will take effect upon the earlier of our action to send an e-mail notice to you or our posting of notice of the changes on our website However, no changes to these Terms and Conditions will apply to Vouchers purchased prior to the effective date of such changes, unless such Terms and Conditions are more favorable to the purchasers of such Vouchers.3.Using a Credit Card and your Billing/Statement.NeoFill® does not sell products to children or teens, but does sell to adults, who can purchase with a credit cardIf you are under 18, you may use a NeoFill® site only with the involvement of a parent or guardianNeoFill® reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretionPurchases that you elect to make at a NeoFill® website will appear on your credit card bill as:Neofill Half Off Deals.Neofill Half Off Deals is the designated contact for the Merchant of Record for this and other sitesIf you have questions pertaining to your order, feel free to contact NeoFill® at 1-866-311-9806.4.Risk of Loss.All items purchased from any NeoFill® cart are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.5.Lost or Stolen.We are not responsible for lost or stolen deal vouchers.6.Closed Establishments NeoFill® and its websites offer third party dealsNeither NeoFill® nor kstpam are responsible if an establishment closes after a purchase is madeWe encourage customers to use their certificates in a timely mannerNo refunds, exchanges or replacements will be offered As a goodwill gesture, we have offered [redacted] one restaurant.com [redacted] certificates, for her inconvenience She can use this certificate to redeem for discounted meals at a variety of restaurants in the United States Please contact me with any questions Sincerely, [redacted] Customer Service Supervisor NeoFill

[redacted] *** alerted us to the issues that she was having with her product NeoFill promptly alerted the merchant The merchant explained that they received a number of samples from their supplier to make sure that they were authentic and worked correctlyThey checked the product, packaging, manuals, etc and everything checked out They initially did a small order with us of units, and there were no issues at that timeWhen they expanded the order to a larger volume, that is when they started to have issues Since the products were vacuum sealed when they received them from the supplier, they did not check each and every box and unit before shipping them out The merchant advised us that they will give any customer a full refund as well as pay for the return of the productIf a customer contacts NeoFill or the merchant with product issues, they are provided the merchant's contact information and advised to email the merchant so that the merchant can get them a return label the same day We provided MsScott with that information She contacted the merchant They sent her a return label for her product She is returning the product to the merchant Once the merchant receives the product, they will notify NeoFill NeoFill will then issue a refund to the customer She will receive an automatic notification that the refund has been processed Once that is completed, this issue is resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I waited for the business to perform this action and, since their check for the amount of the shipping charges was received today, I will consider this complaint resolved.Thank you very much for your assistance in this matter Regards, [redacted] ***

I will break down the complaint filed and answer all concerns below1) When I clicked on Submit, instead of getting a confirmation of my purchase, I got a notice telling me that the "Deal had been sold out." All orders are processed electronically on a first come first serve basis When a deal sells out while you are typing your information, our system does not interrupt your process Instead, when you are finished, the "Deal has been sold out" message pops up Your information wasn't submitted to our credit card gateway that authorizes transactions because the order was not processed.2) This company took my credit card information, knowing that the deal would not available! The deal was available when you began your order; however, it sold out while you were still completing your order Again, our system does not interrupt that process, but no information is obtained3) I went back to the Offer page, and acted as if I was going to purchase of the same certificatesThe Neofill website opened and once again asked for my personal informationNo mention that the deal was no longer availableIf you simply go back to the page, you will repeat the same steps and so will the system If you had refreshed the page, or had just logged in as if you were purchasing for the first time, the "Deal has been sold out" message would've popped up, alerting you, and not allowing you to attempt a purchase 4) There was no honest error, just an unethical company who basically stole my credit card informationI want to make sure that this doesn't happen to someone elseI'm going to have to cancel my card, and wait a week for my new card, which leaves me having to use checksI will be sending a copy of this complaint to [redacted] There was no need to cancel your credit card and be issued a new one Our system does not store credit card information for unprocessed orders Your information was null and void when you didn't successfully process your order due to the deal selling out first

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **

Not a fair way of selling limited vouchersTried to buy a voucher that was one of being offeredWas online at exactly 9am when vouchers went live, Clicked buy and entered my information within the minutes that the countdown clock gave me before the voucher was given awayClicked finish and was informed the vouchers were sold outCalled to see if there was a mistake and was told by (rude) customer service that the countdown clock means nothing and the fastest typist winsIf you're unhappy don't bother calling customer serviceKind of relieved I didn't get it, if there was a problem with the voucher and they had my money I'd be far more upset! Won't try to do business with them again just in case I actually "win" a voucher

The station has agreed to exchange the customer's current certificates for one's that they have on hand The customer has agreed to the exchange and has selected certificates to [redacted] The station will be sending these directly to the customer The matter is resolved.Thank you!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I provided our media partner with the facts of this issue:1) The customer purchased this deal on 11-28-2011.2) The deal expired in September of 2012.3) The customer did not inform us of not having received the certificate for this deal until 12-24-- three
months after the deal expired.4) We explained to him on 12-24-that he had to notify us BEFORE it expired, for us to be able to do anything about it.5) The customer called on 03-17-2015, and we reiterated what was said on 12-24-2012.6) The media partner has decided that they will approve a refund for the total price that was paid - $13.75.7) The customer will need to contact us and provide us with updated credit card information, since we no longer have his information on file from He must do so within days of this date to receive the refund. 8) Once the refund has been processed, we will consider this issue resolved

Hello,
The Advertising Agency resolved this issue by providing the customer with a $gift card as a courtesy on Wednesday, November 23rd. The customer acknowledged receiving the gift card as well as being pleased with the compensation that was offered. This was resolved to
the customer's satisfaction and this issue is considered closed

This is the THIRD time I have responded to a "sale" within FIFTEEN SECONDS of the offering and was denied because they were all sold outIf you don't have more than ONE item to sell, stop trying to sucker folks!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me rather than to continue this further. I have just returned from the U.SPost Office where I returned their damaged goods at a cost of $to the address they provided (receipt attached)Their required tracking number of the package is ***An attorney was present and asked me to demand repayment of the shipping fees since they wanted the tracking informationI will wait for the business to perform this action and, when it does the respectable, legitimate, thing of refunding the purchase price and additional postage, I will consider this complaint resolvedThank you for your assistanceYou have been very helpful
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The business has already refunded my purchase and resolved the issue to my satisfaction
Regards,
A*** ***

Hello,
The media partner has authorized a refund of $for the customer's purchase. NeoFill processed the refund todayThis issue is considered resolved