NeoFill LLC

The radio station who offered the deal has reconsidered their stance and is offering a refund to [redacted] I have personally sent her the email below, asking to verify her address so that we can send a check for the refund amount.
Good...

afternoon;
We have been authorized to process your refund for your order. The refund will be made out in the form of a check. Your order cannot be submitted to be refunded until your address has been verified. We need this information within 30 days in order to process your refund.
Below is the address that you put in our system when purchasing the deal.
[redacted]
[redacted] 
[redacted]

The station has agreed to exchange the customer's current certificates for one's that they have on hand.  The customer has agreed to the exchange and has selected certificates to [redacted].  The station will be sending these directly to the customer.  The matter is...

resolved.Thank you!

NeoFill did not help me to obtain a reimbursement from a restaurant that would not honor NeoFill's certificate. NeoFill claimed that their contract with the station was terminated and I was to deal with the station. The station is out of business. NeoFill gave me no satisfaction even though there is language in their certificate which is contrary to their actions.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The merchant has agreed to authorize the customer's refund request.  I have processed that today and the customer received an email confirmation that it has been completed.

Not a fair way of selling limited vouchers. Tried to buy a voucher that was one of 25 being offered. Was online at exactly 9am when vouchers went live, Clicked buy and entered my information within the 5 minutes that the countdown clock gave me before the voucher was given away. Clicked finish and was informed the vouchers were sold out. Called to see if there was a mistake and was told by (rude) customer service that the countdown clock means nothing and the fastest typist wins. If you're unhappy don't bother calling customer service. Kind of relieved I didn't get it, if there was a problem with the voucher and they had my money I'd be far more upset! Won't try to do business with them again just in case I actually "win" a voucher.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I will break down the complaint filed and answer all concerns below.
1).   When I clicked on Submit, instead of getting a confirmation of my purchase, I got a notice telling me that the "Deal had been sold out."
All orders are processed electronically on a first come first...

serve basis.  When a deal sells out while you are typing your information, our system does not interrupt your process.  Instead, when you are finished, the "Deal has been sold out" message pops up.  Your information wasn't submitted to our credit card gateway that authorizes transactions because the order was not processed.2)    This company took my credit card information, knowing that the deal would not available!
The deal was available when you began your order; however, it sold out while you were still completing your order.  Again,  our system does not interrupt that process, but no information is obtained.
3)    I went back to the Offer page, and acted as if I was going to purchase 1 of the same certificates. The Neofill website opened and once again asked for my personal information. No mention that the deal was no longer available.
If you simply go back to the page, you will repeat the same steps and so will the system.  If you had refreshed the page, or had just logged in as if you were purchasing for the first time, the "Deal has been sold out" message would've popped up, alerting you, and not allowing you to attempt a purchase.
4)    There was no honest error, just an unethical company who basically stole my credit card information. I want to make sure that this doesn't happen to someone else. I'm going to have to cancel my card, and wait a week for my new card, which leaves me having to use checks. I will be sending a copy of this complaint to [redacted]
There was no need to cancel your credit card and be issued a new one.  Our system does not store credit card information for unprocessed orders.  Your information was null and void when you didn't successfully process your order due to the deal selling out first.