NeoFill LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** **d find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complain* ** *** and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
*** wrote and said he provided links to equal "$worth of credit at Restaurant.com" I wrote and thanked him and it would have been resolved EXCEPT that
when I clicked on the links, two of them stated "$dollars" He sent separate links, for $eachI informed *** via email as soon as I realized this in hopes that he will correct it and resend the "$total amount he promised."
I look forward to accepting his proposal as soon as he corrects the mistake, and thanked him also
Regards,*** ***

At this time, the station has given NeoFill approval to issue a refund of $50.00 for the two [redacted] promotions purchased. The station has also given NeoFill approval to issue a refund of $25.00 for the [redacted]
The refund will be issued on...

04-30-2014.  The customer will receive an email confirmation once the refund is processed.

A check will be mailed to the customer in the amount of $3.55, today.  The check number is [redacted].  The customer requested a prepaid label to send the item back, but ended up mailing the item back before we got a response from the merchant.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The station has reached out to the customer with a resolution and received a read receipt back, that she read the email.Hi [redacted],  Your issue with the unusable [redacted] gift certificate purchased from Neofill was just forwarded to me.  I have submitted a request to our Corporate office to have a refund check mailed to you for $28.75.  The check will take approximately two weeks and will be mailed direct to you at [redacted].Please let me know if you have any questions.  Thank you.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]

Good Morning
We are going to process a refund for the customer; however, the order is from 2010 and we need updated credit card information in order to process the refund.  We have attempted to get that information from the customer and have not yet.  We will attempt again...

today.
Thank you!

[redacted] alerted us to the issues that she was having with her product.  NeoFill promptly alerted the merchant. 
The merchant explained that they  received a number of samples from their supplier to...

make sure that they were authentic and worked correctly. They checked the product, packaging, manuals, etc and everything checked out.  They initially did a
small order with us of 100 units, and there were no issues at that time. When they
expanded the order to a larger volume, that is when they started to have issues.
Since the products were vacuum sealed when they received them from the supplier, they did not check each and every box and unit before shipping them out.
The merchant advised us that they will give any customer a full refund as well as pay for the return of the product. If a customer contacts NeoFill or the merchant with product issues, they are provided the merchant's contact information and advised to email the merchant so that  the merchant can get them a return label the same day.
We provided Ms. Scott with that information.  She contacted the merchant.  They sent her a return label for her product.  She is returning the product to the merchant.  Once the merchant receives the product, they will notify NeoFill.  NeoFill will then issue a refund to the customer.  She will receive an automatic notification that the refund has been processed.  Once that is completed, this issue is resolved.

The customer ordered on June 25th.  The card was sent out on June 26th.  He received it on June 29th.  The customer contacted us on July 2nd regarding this issue.  We promptly informed the station, who sold the deal on their website.  They promptly contacted the vendor who...

supplied NeoFill with  the gift card.  By Friday morning, July 3rd,  the customer's card was restored to a correct balance of $50.00.  The customer was informed and satisfied with the resolution.  The matter was resolved in less than 36 hours.This matter is considered closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I waited for the business to perform this action and, since their check for the amount of the shipping charges was received today, I will consider this complaint resolved.Thank you very much for your assistance in this matter.
Regards,
[redacted]

File [redacted]
black;">
Re:  [redacted]
Dear Sir or
Madam:
We are
writing regarding the complaint filed by [redacted].  We were the third party fulfillment company
for the radio station in Minnesota when she purchased a half-off certificate to
the [redacted] (restaurant) several years ago. 
  She paid $[redacted] for a [redacted]ertificate .
The terms
and conditions of our website, through which she placed this order are clearly
stated and all customers must accept the terms , prior to completing their
transaction.
The terms
and conditions that Ms. [redacted] agreed to state that neither NeoFIll, nor the
radio station running the deal are responsible for closed merchants (item 6).  The verbiage is below for your review.  M[redacted] had several years during which
she could have redeemed her certificate. 
She contacted us in 2014 after the establishment had closed in 2013.
1.General.This website provides an online service operated
by Northeast Ohio Fulfillment Center, LLC (NeoFill®) on the world wide web
consisting of the offer for sale and fulfillment of discount vouchers
("Vouchers") offered by various merchants ("Merchants")
which may be exchanged for goods and/or services provided by Merchants and/or
third parties. This Agreement sets forth the terms and conditions that apply to
the use of this website by you, the end user.  By using this website, you
agree to comply with and be bound by all of the terms and conditions set forth
herein.  The right to use this site is personal to you, and is not
transferable to any other person or entity.2.Modification of Terms and Conditions.NeoFill® reserves the right at all times to
change or discontinue any of these Terms and Conditions to the extent deemed necessary
or desirable without prior notification to you.  We suggest, therefore,
that you re-read this important notice containing our Terms of Use from time to
time in order that you stay informed as to any such changes.  Such changes
may include, among other things, the adding of certain fees or charges. Any
changes to these Terms and Conditions will take effect upon the earlier of our
action to send an e-mail notice to you or our posting of notice of the changes
on our website.  However, no changes to these Terms and Conditions will
apply to Vouchers purchased prior to the effective date of such changes, unless
such Terms and Conditions are more favorable to the purchasers of such
Vouchers.3.Using a Credit Card and your
Billing/Statement.NeoFill® does not sell products to children or
teens, but does sell to adults, who can purchase with a credit card. If you are
under 18, you may use a NeoFill® site only with the involvement of a parent or
guardian. NeoFill® reserves the right to refuse service, terminate accounts,
remove or edit content, or cancel orders in its sole discretion. Purchases that
you elect to make at a NeoFill® website will appear on your credit card bill
as:Neofill Half Off Deals.Neofill Half Off Deals is the designated contact
for the Merchant of Record for this and other sites. If you have questions
pertaining to your order, feel free to contact NeoFill® at 1-866-311-9806.4.Risk of Loss.All items purchased from any NeoFill® cart are
made pursuant to a shipment contract. This means that the risk of loss and
title for such items pass to you upon our delivery to the carrier.5.Lost or Stolen.We are not responsible for lost or stolen deal
vouchers.6.Closed
Establishments.
NeoFill® and its websites offer third party
deals. Neither NeoFill® nor kstpam are responsible if an establishment closes
after a purchase is made. We encourage customers to use their certificates in a
timely manner. No refunds, exchanges or replacements will be offered.
 
As a
goodwill gesture, we have offered [redacted]  one  restaurant.com [redacted] certificates, for her
inconvenience.  She can use this certificate
to redeem for discounted meals at a variety of restaurants in the United
States.
Please
contact me with any questions.
Sincerely,
[redacted]
Customer
Service Supervisor
NeoFill

The customer was sent the email below in blue from the travel vendor who created the deal that he purchased. 
On Mon,...

6/23/14 :
"I'm pleased to offer to send you a fully prepaid Visa GiftCard in the
amount of your original purchase price. The visa card would be ordered
by us and be mailed to your home address in approximate 4-6 weeks. (It
is the same as us issuing you a full refund,
but rather than processing the credit back to a specific credit card,
we send you the Visa gift card instead).The Visa gift card can be used
anywhere Visa is accepted, and the card is valid for 1 year from the
date of issue.(You do not have to use it toward
travel- you can use it to shop anywhere, for any product, service,
dining, or you can withdraw cash at your bank, etc). So that I may order
the Visa gift card for you,please provide, via email, a copy of either
your voucher or your order summary.Please also
click 'reply' and complete the information below: Voucher #/Cert. ID $
Price Paid Name Email Address Street Address City State Zip Code
As a special courtesy, I will also be able to email you the complimentary [redacted] cruise
checks, if you desire to receive them. They can be used to acquire a
discount on a future [redacted] line sailing and they do not
expire!! I hope to hear back from you at your earliest convenience to
process your Visa Card refund.
i[redacted] For our accounting purposes, please also include a copy of your
voucher/certificate by either attaching to your reply or forwarding by
email.
[redacted] [email protected]
Customer Care Manager
Bill Brown Plaza Travel, a division of Capitol Marketing Concepts"
Please let me know if I can be of any further assistance to you.
As of this date, the vendor's records indicate that the customer has not  returned the
requested information, along with a copy of his voucher or order summary to have the Visa
Gift card filed.  If he can provide the necessary information to them, they will be happy to order his Visa gift card refund.  
I have resent an email receipt (order summary), to the customer's email address that we have on file,  on 08-22-2014 at 12:32 EST.  He may use this to help with the information required by the travel vendor.
Once he provides all of the necessary information to them, they will assist him with getting his refund, and this matter will be considered resolved.

The radio station that put on this deal provided us with the information below; however, they will personally reach out to the customer and resolve the matter with her.Subject: RE: To the Customers who purchased gift cards via the [redacted] Deal: [redacted]Market...

Manager and VP of Clear Channel NH has decided that we will not be refunding these purchases at this time, that they will be part of a submission of a claim against The [redacted] and given to the NH Attorney General’s Office.  If Neofill could provide us with a list of the persons and their contact information, we would appreciate it.Our general manager says that we are waiting for the investigation to be completed and then direction from the State on what to do next.

The customer has provided his updated credit card information in order for NeoFill to issue a refund for the full amount of his purchase that totaled $55.75 ($50.00 + $5.75 shipping and handling).  The refund has been processed, and NeoFill considers this issue resolved.

Thank you for contacting NeoFill.  We are a third party fulfillment company; we sell products that are issued by our merchants.  Those merchants are responsible for handling customer service for their products.  We have one communication from this customer, on 1/5/15.  She is...

correct that we instructed her to contact the merchant directly; however, we also stated if she needed further assistance to contact us again.  I apologize that the merchant did not get back to her and will gladly reach out to them to get the issue resolved for the customer. Once I get a resolution, I will contact the customer to let her know.

We were not able to contact teh media outlet who sold the deal to the customer, but have agreed on a mutually satisfactory resolution package.

Sally did contact us and let us know of the issue. We have sent her two more coupon codes to replace the invalid ones, and she is in possession of $125 worth of certificate codes. At this point, the issue should be resolved as we had discussed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted]nd find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Per the site, where the customer bid and won on this auction item, it stated:  Certificate restrictions:"Memorial Hall, Two Orchestra Seats, Saturday December 13th 7:30pm. The winner will print the certificate that can be taken to the station to pick up the tickets for the show."...

 The customer printed the certificate and took it to the NC Symphony.  Had she followed the instructions and took the certificate to the radio station, she would not have had any issue at all.  Regardless, the station has agreed to refund the customer.  It will be processed today.

The merchant has authorized a refund.  It was processed this morning.