Network Solutions

Review: Called customer service to request refund for charges to my account that I did not authorize. I specifically did not select the services I was billed for and did not select auto-renew for any services.

Once I went to close my account, the transfer of my domain to another registrar was denied by Network Solutions and they billed my credit card for additional services.

I waited 10 days and promised refund was not received.

I called - again. I was promised a refund - again. I waited another week- and here we are - TA DA.Desired Settlement: Network Solutions has a 100% satisfaction guarantee within 30 days of purchase for accounts that have not been canceled.

As NS denied my transfer to another company BEFORE I CALLED to initially request a refund, I was still a customer of theirs, It is today within 30 days of original purchase (February 3, 2013), and I expect them to honor the promises made during previous phone calls and published on their website at: http://www.networksolutions.com/info/popup-30-day-guarantee.jsp

Refund for total of $95.96

Business

Response:

[redacted] filed a Complaint after services he did not intend to renew were renewed automatically. In his Complaint, [redacted] noted that he had been promised a refund, but had not yet received it.

We attempted to reach [redacted] by phone to discuss this matter; however, he was not available, so a voicemail message was left for him. A follow up email including direct contact information for a member of the Executive Support Office was sent. We remain willing to work with [redacted] and ask that he contact our office directly to do so.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I am the current GM of the [redacted], formerly known as the [redacted] Inn, in [redacted], Alberta (same physical location, same owners)The prior prior GM (the GM before the GM before me) walked into the hotel a couple of weeks ago and informed me that her credit card had been charged for [redacted].comShe said that she was calling to inform Network Solutions to get the charge removed (which I believe has been done now)She informed me that I would have to contact Network Solutions to cancel the www.[redacted].com domainI have never dealt with Network Solutions and was irritated at this development but I took the information from her and called Network SolutionsSince then it has been incredibly difficult to cancel this service of which we have not used for the past yearsThey transfer me to a polite but useless call center in the Phillipines where the workers cannot help me but are trained to provide me with a set of instructions, which I have been following for the past two weeks to the letter, that have gotten me absolutely nowhereI spoke with the overseas call center again today and confirmed that they were physically located in the Phillipines but that their head office/main office was in PennsylvaniaI have been faxing their "Primary Account Contact Change Form" to [redacted] (which required me to send a photocopy of my government issued identification which I did with extreme misgivings) twice in the past two weeksBrandon, from their North American office, transferred me to their fax department which is in the Phillipines! I was incredulous as to how the call center agents in the Phillipines would be able to check the fax machine in the US and he informed me they had an integrated systemHe then told me that I should email it for faster assistance to [email protected] which I explained was inconvenient as we do not have a scanner at our propertyI also pointed out that the email on the "Primary Account Contact Change Form" was [email protected] and the call center agent told me that the email he provided would be faster? Why isn't that the email address on the form then? Why also was he the first one to tell me in two weeks that there were complaints regarding the reception of faxes being sent to the above number?
This company also requested I send in this request on [redacted] Inn letterhead (along with my government photo ID and company utility bill) Does a company normally keep letterhead with their old business name on it? Fortunately, I had some left buried in my office that I was planning on using as scrap paperI understand about security but they don't even follow through on their end even after making the whole cancellation process an extremely difficult affairI had a feeling it was going to be like this when I called the first time and the Phillipino call agent told me I would have to send over all this documentationI am the General Manager now and anyone can see that by calling us at the hotel directly ###-###-#### which is the same number they have on fileWe are also still at the same exact physical location with the same ownership since I told them that the General Manager [redacted] is no longer with the company.Desired Settlement: I want to receive written confirmation of cancellation and also want to know where my faxes went and the logic behind my faxes going to the US and the fax call center being in the Phillipines
Business
Response:
[redacted] filed a Complaint citing difficulties with refund/cancellation request for an unwanted domain nameIn his Complaint, [redacted] reported issues working with Customer Service to gain access to the Account in order to complete cancelaltion.We spoke with [redacted] 7/to apologize for the difficulties and address his concernsOur review confirmed that the unwanted domain renewal was cancelled and a refund totaling $was issued to the credit card that was chargedRefunds may take 7-business days to postThe credit card has been removed from the Account and the Auto Renew feature was disabled so no further charges will be assessedThe domain name will be removed from the Account automatically when it remains in an expired state after expirationA follow up email including contact information was sent and we ask that [redacted] contact our office directly with any additional questions regarding this matter

Review: I tried to do an inventory import and received an error that no update could be made on any inventory item. Our site relies on updates every hour. We contacted customer support and they were not able to give us a time of resolution. They indicated that they have been trying to solve the problem for three or four weeks and it has hit other companies randomly and we just got hit. We do not want to be charged for our normal service as of 6/5/14 6:00pm. If this is not resolved going into the busy weekend we could lose thousands of dollars.Desired Settlement: Do not charge us for the time down and be aware that this could involved further legal action if the situation is not resolved immediately.

Business

Response:

[redacted] filed a Complaint citing an issue with inventory imports related to eCommerce services. In the Complaint, **. [redacted] requested that the issue be addressed and that fees be waived for the period of time she was unable to import.We attempted to reach **. [redacted] by phone 6/20 to apologize for the difficulties and address her concerns; however, she was not available, so a voicemail message was left for her. Our review found that the technical issue that impacted **. [redacted]'s ability to import inventory was resolved 6/9. A follow up email including contact information for a member of the Executive Support Office was sent. We remain willing to work with **. [redacted] to address any outstanding issues and ask that she contact our office directly to do so.

While I have no barometer for this (it's my first time), it seems to me that these folks have taken advantage of the time they've been in business to learn as much as they can in order to better service their client base. As of right now, I'm impressed.

Review: Network Solutions keeps on charging Productivity Bundle. for $2.99 per month.Desired Settlement: We have requested multiple times that we do not want Productivity Bundle on our account. Network Solutions keeps on adding this bundle on our email accounts and keeps on charging us $2.99 per month. I have called multiple times requesting to remove this bundle, and give me refund but it does not happen.

Business

Response:

[redacted] filed a complaint due to difficulties with unwanted add on services and requested a refund/cancellation.

A member of the Executive Support Office spoke with **. [redacted] on 7/16. Our records indicate all but one of the requested refunds had already been issued. As such we issued the remaining refund on 7/16. We also provided **. [redacted] with instruction on how to opt out of the unwanted add on services. **. [redacted] has been provided with our contact information and we ask that he contact us directly if he has any additional concerns related to this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also updated the business that their practice is incorrect. By default they have enabled a feature which is free for one month and has to be cancelled after one month. Problem is that we are not able to cancel that feature online, we have to call. In the past we also called, and our feature was not removed. My suggestion to the business was to let the customer select the future rather than business selecting the feature automatically.

Review: they sent me advice 2 feb 2013 that my domain name ([redacted]) will be renewed without saying me the price and I didn't know that they scam people selling renewal at 37.99$;. everywhere else this is sold for 9.99-12.99. my domain expire may 23 so I asked for a refund but they say they have to talk to a supervisor and didn't get news about that. I sent many emails without resolving the case. so, I ask for your help. I don't want to call them because this is an internet company and should provide me email support.Desired Settlement: 37.99

Business

Response:

[redacted] filed a complaint regarding the renewal price for his domain name.

Review: The site claims to give you 1 domain, unlimited transfer data, and 300GB of storage space for .99 cents a month. Upon registering, they collect your credit card number and act like you are paying for your domain and service for 99 cents. It also has a seal on the site 30 day back guarantee.

After gaining access to the site, it says to use their website builder for free although it cost you $9.95 a month. After finding that out I also found that I have no domain.. although I paid for it. What happens when you go get your domain you paid for it makes you pay for a package $34.95 for a domain per year.

I also got double charged because the site does not confirm your payment.

Under the account and billing it says recurring 9.95 monthly.. and it didnt charge anything at this time. Although I bought a 99 cent service.Desired Settlement: I want my account deleted and my credit card off the site with no charges made.

plus my money back.

Business

Response:

[redacted] filed a complaint citing dissatisfaction with a promotional offer and pricing. [redacted] is requesting to have his credit card removed, account cancelled and a refund of $1.98.

A review of [redacted]’s account shows the issue has been resolved by Customer Service. A member of the Executive Support Office left a voice message for [redacted] on 7/31/14 and sent a follow up email was sent providing our direct contact information and advising the issue appeared to be resolved. We remain willing to speak to [redacted] and facilitate any additional assistance if needed. We ask that [redacted] contact our office directly if he has any additional concerns related to this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did help to cancel my account and take my credit card off the site. As long as I'm not bombarded by hidden charges we are good.

Review: I cancelled all services with this company at least twice so far and they are still debiting my account for a service that I did not ask for, have no idea what it was for in the first place, and cancelled in May and again in July. I have called their company many many times and no matter what time you call them, you are put on hold for longer than 30 min. I have tried in the AM, PM and even after midnight and same thing......."we are experiencing higher than normal call volume" You never get that if you are calling to buy something but if you have a question about a billing issue or a technical issue they are ALWAYS experiencing higher than normal call volume When I got an operator today and explained the situation and that I needed to talk to person to tell them to STOP taking my money, they put me on hold again and then disconnected me.Desired Settlement: I want this money all refunded and a guarantee that they will never go near my bank account again!

Business

Response:

[redacted] filed a complaint citing difficulties with billing and the cancellation of her services.

Review: Network Solutions frequently offers an unsolicited limited-time free service, that after the free time-period begins to bill for the unsolicited, unrequested, and unwanted service.Desired Settlement: The business practice of automatically renewing services and offering unsolicited services that are automatically billed for renewal are unethical and, I believe, illegal. Network Solution should stoop these practices

Business

Response:

[redacted] filed a complaint citing dissatisfaction with the process of adding free promotional services to the account that later renew monthly automatically for a fee.

Review: I used to belong to a non-profit organization that had a website. I was told to use Network Solutions to host our domain name. I did and paid for 5 years of there service via my personal [redacted] account. I am no longer a part of that organization. and recently was billed by Network Solutions for another 3 years of hosting the domain name. On March 8th 2013, Network Solutions withdrew $113.97 from my [redacted] account. When I contacted Network Solutions, I informed them that I was no longer a part of that organization and requested a refund and to be removed from that account. I was given the confirmation number : [redacted] and was told I would get a refund. This transaction caused me to incur $120 in additional bank fee's do to in-sufficient funds since my bank account was now over drawn. I had also been told that the account had been set up for automatic renewal, but I still never received any emails about them taking my money. On March 20 2013 I received a refund of $37.99 which I was informed was a 1 year subscription. I have since made several more calls with empty promises about receiving in 4-5 business days the remaining $75.98 that is still owed to me. I've probably made at least 6 phone calls to this company. My last conversation I was promised that I would have my refund by April 12 2013 and was told that no supervisors where available to speak with. As of 9 pm today no refund has been issued. I was also issued confirmation numbers: [redacted] and [redacted]. I do not know what else to do, I just want my money back.Desired Settlement: I would like at-least my $75.98 refunded to my [redacted] account that they withdrew it from and at-least $20 for the remaining amount of fees that the bank would not reverse.

Business

Response:

[redacted] filed a complaint citing the automatic renewal of a domain and difficulty in receiving a requested refund.

Review: Network Solutions had charged my business [redacted] card $4.99 for 11-consectuive months without authorization for a product I did not order. When I contacted them they claim they had sent me an email which stated that they were giving me a "free" 30-day trial for some sort of email hosting. That if I didn't then cancel the product, that they would assume I wanted it and they would charge me the $4.99 per month. (I never received such an email. If I did I would have rejected their offer.) Since Network Solutions hosts my website, I at first thought the charge was in relationship to that hosting service. Frankly, I'm shocked that this normally reputable company would engage in this type of consumer fraud.Desired Settlement: Network Solutions should discontinue this fraudulent practice.

Business

Response:

[redacted] filed a complaint stating an unwanted promotional product was added to his account at no charge but then billed monthly for 11 months at $4.99.

Review: I cancelled my account with Network Solutions only to be charged for another year. When I called to inform them of the error they promised me to refund the money. They did not…. it was not until I filled a claim with [redacted] that the money was refunded.

A month later I am receiving threatening emails from Network Solutions that I owe them money for the account that was cancelled. As all accounts are paid in advance, and the account was cancelled well before (nearly 2 months) the new billing period, I was surprised to see an email from them telling me they were going to report me to a credit agency because I was refunded twice and owed them one payment back! I checked my [redacted] account to see if there was an additional refund given and there was not. I called Network Solutions to inform them of their error to which they tell me the error is mine??? And they would not help me resolve it with [redacted]. They could not give me proof by way of Transaction IDs (2) to show they refunded my account twice, they are sending me threatening emails, they tell me they will not contact [redacted] to resolve this even though when I contacted [redacted] they advised me that Network Solutions needed to contact them as the dispute is really between those two parities… I have no recourse but to file this complaint.Desired Settlement: To contact [redacted] directly to document there was only one refund given to me... to finally close my account as Paid... to stop the harassing emails!

Business

Response:

[redacted] filed a complaint citing a billing issue with her account. **. [redacted] stated that Network Solutions claimed to have refunded her twice via [redacted] and that she now owed a balance of $71.17 and if it was not paid, she would be reported to a credit agency.

Review: [redacted] Law firm represents the Norwegian company [redacted], a Norwegian company selling clothes and accessories for outdoor use to customers all over the world. Our client owns the domain [redacted]. Network Solutions has not replied to several fax and e-mails sent on behalf of [redacted] from [redacted] Law firm. As of today, we have not received any reply from Network Solutions.

The former billing contact / primary contact of the domain registered by Network Solutions had left his position with our client, and it took some time before the directors of the company became aware that the registered data of the domain had not been changed. When the client became aware of this, the Marketing Director, [redacted], immediately took action, and contacted Network Solutions.

The domain was about to expire, and the domain owner represented by the Marketing Director was several times reassured over the phone by representatives of Network Solutions that everything would be sorted out - both changing of the registered data and renewal of the domain. The registered data of the domain were changed, and our client was told the domain had expired, but was offered by Network Solutions to renew/re-activate the domain by paying USD 299. Our client accepted this and provided credit card information over the phone. This was accepted by Network Solutions' representative. By now, our client was in good faith that everything was sorted out and in working order.

Recently our client became aware that the client's domain is now registered to a Japanese company or individual. Needless to say, our client was very surprised by this.

Without knowing exactly what has happened, it seems that Network Solutions had, either themselves, or through an affiliate or partner, put the domain [redacted] up for auction. The domain seems to have been sold to a third party after changing the registered data and agreeing to renew the domain for its rightful owner; the Norwegian company [redacted].Desired Settlement: Our client demands that Network Solutions rectify the situation, and return the domain to its rightful owner, [redacted].

Business

Response:

[redacted] filed a complaint stating they have not received a response from Network Solutions to their inquiries regarding domain [redacted]. Additionally, [redacted] states Network Solutions sold the domain to a third party after agreeing to renew it for their Client, [redacted].

Review: hello

my name is [redacted] from www.[redacted].com located in [redacted] ny, we are online based store since 2008 our site has been hosted thru network solutions since we started our business.

last week I called in discussing with them the strategy of merging away my site from them to a new hosting company but of course they were NOT satisfied with it, so they decided to SHUT DOWN my site & business emails, I tried calling them but with no normal results until I raised my voice & they put back just part of the site but the SSL certificate was not put back until today.

so my site was shut down for 3 days making us lose thousands of dollars during the weekend & during the shopping season, my emails were NEVER retrieved at all,

I just don't know where to go from here, & when I spoke today with a supervisor & I mentioned that I will contact the Attorney Generals office or the Revdex.com he became extremely mad on me & told me that he will not speak to me anymore, so I have no choice but contacting your office.

please help me with this issue ASAP.

[redacted] ny [redacted]

###-###-####Desired Settlement: they hurt my business alot by shutting down the website & by shutting down our business email account so we lost alot of emails send from clients, I need money back from them for hurting us

Business

Response:

[redacted] filed a complaint claiming his ecommerce store was shut down without his consent, causing a negative impact and monetary loss to his business. [redacted] is requesting a refund in the amount of $843.

Review: I discontinued my renewal for a domain name from the company, and then unsubscribed from their emails, which would be sent 2-4 times per month. I then contacted their support to ask for my account to be removed and to stop the emails. They responded that they could not remove my account. I continue to receive emails from them for a service I do not want and a product I do not need.Desired Settlement: Remove my account and do not contact me in the future.

Business

Response:

[redacted] filed a complaint due to difficulties with unwanted marketing emails from Network Solutions.

We confirmed that [redacted]’s information was submitted for removal from marketing emails on 3/11. We attempted to reach [redacted] by phone to follow up on 3/11; however, he was not available, so a voicemail message was left for him. A follow up email including direct contact information for a member of the Executive Support Office was also sent. We ask that he contact our office directly if he has any additional questions or concerns related to this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Unauthorized charges on our credit card, they refuse to issue refund.

On July 30, 2013 I contacted [redacted] to discuss web hosting. I purchased a plan that consists of hosting, domain registration, private registration and includes 1,000 email addresses.

I spoke with [redacted] at Network Solutions and on July 31, 2013 I spoke with Laurie and explained that I wanted to transfer my account to [redacted] and close my account with Network Solutions. Then I spoke with [redacted]. I was assured everything had been taken care of.

I was a caretaker and after dealing with a long family crisis and a death, in January I realized that there were charges from Network Solutions on my husband's credit card statements. In July they had started charging me $4.99 every month. On January 22, 2014, I called Network Solutions again. I spoke with [redacted], then [redacted] and then [redacted]. The mysterious charges that suddenly appeared on our credit card statement were for an email account that I knew nothing about. It was created July 31, 2013, the same day that I contacted Network Solutions about transferring my domain name and closing my account.

I explained to [redacted] that I did not create that email account and I certainly did not agree to pay $4.99 per month for an email account. There are plenty of free email services such as [redacted], [redacted], [redacted] and many others plus the fact that I can have up to 1,000 email addresses with my web site hosting plan with [redacted]. There is no logical reason why I would agree to pay Network Solutions for an email address that I clearly do not need. [redacted] said I would be refunded $29.94 and provided me with a claim number [redacted].

On January 27 I received an email from Network Solutions indicating that a refund of $4.99 had been issued. The following day I received two more emails, each indicating that refunds of $4.99 had been issued.

On January 31 I called Network Solutions again and spoke with [redacted] and then [redacted] in an effort to find out what happened to the other half of my refund. I was told it was denied because the charges were too old. I explained to [redacted] that I did not create that email account, there was absolutely no reason why I would since I got up to 1,000 email addresses with my hosting package and I did not authorize Network Solutions to charge me $4.99 per month for that email account. I explained that my failure to review the credit card statement in a timely manner dose not give Network Solutions the right to rip me off and keep my money.

He said he would process another credit for the other half of my money and I should hear something within a few days. He gave me a claim number, [redacted]. It is now February 20 and Network Solutions has not responded.Desired Settlement: The remaining balance of the charges they put on our credit card without authorization.

Business

Response:

[redacted] filed a complaint due to difficulties with a refund request.We attempted to reach [redacted] with the contact information

provided in the Complaint 3/12. The telephone

number provided on the Complaint was invalid, so a follow up email was sent

including contact information for a member of the Executive Support

Office. We remaining willing to work

with our Customer to address this matter and ask that [redacted] contact our office

directly to proceed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Response pasted below.

Regards,

[redacted] The emails received from Network Solutions on April 15 and

April 22 are pasted below. There are no verification numbers as stated in the

latest response from Network Solutions via the Revdex.com.

They have requested that I contact my financial institution

with the verification numbers they claim to have provided in an effort to

confirm the refund status. Unfortunately, I cannot do that. I don't have the

verification numbers, as you can see in the emails pasted below, they failed to

provide them. Also, my name is not on the credit card that they put the unauthorized

charges on therefore the account cannot be discussed with me.

I believe the closing date of the last credit card statement

we received was on the 9th of the month. So, it is reasonable to believe that were

are approximately 6 days away from the next closing date. If the credits are on

the statement we should be able to wrap this up soon.

Ok, I’m looking into this now for you.

Thanks!

*.

From: Me

Sent: Tuesday, April 22,

2014 7:23 PM

To: [redacted]

Subject: Re: Revdex.com Complaint

Review: Network Solutions was and is our Email provider to several of my clients, as well as web hosting. I have agreements for 1 year at a time. I am a Gold member to Network Solutions. They continue to have numeorous outages that they keep blaming on issues such as Server failures, network switch errors, Denial of Service Problems,Desired Settlement: Would like a credit of 6 months free service on all my accounts and 3 months credit. the 3 months refund for the problems and 6 months so if they want to retain my accounts as a customer to make sure that they have all their problems worked out.

Business

Response:

[redacted] filed a complaint due to difficulties with the performance of his email boxes and requested a refund and/or compensation.

We called and spoke to [redacted] on 6/19. As a Customer Service Gesture a one year term was applied to the affected email boxes free of charge. Contact information for a member of the Executive Support Office was provided and we ask that he contact our office directly in the event he has any additional concerns related to this matter.

Consumer

Response:

The discussion was that all my accounts would have 6 months added to them. She then said she would expand it to 1 year. Currently, only the one email account has been changed to expire in 1 year, the others still haven't had the 6 months added to their expiration dates including: [redacted]. Once these have been changed to expire later to JUNE 2014 or later, I will consider it resolved. Until the case is still unresolved.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

[redacted] filed a rejection to our response stating that some of the email box extensions had not been completed.

Review: The charged me for a service I didn't want. I called to cancel and they agreed to a refund but never provided it. I called again, they said I would get a refund and instead I got an additional charge of 63.98 so now a total of 241.37. They have had my money almost 2 months and cost me lots of time and frustration waiting through their "customer service" system.Desired Settlement: If I was this late on a payment I would be charged a late fee. I should get a late fee from them and reimbursement for my wasted time. I don't really expect to receive it, but people should know you can't get this company to turn off service or give a refund when they say they will.

Business

Response:

[redacted] filed a Complaint stating that she did not receive a refund that had been promised and was later charged a second time for services she did not intend to renew.

We spoke with [redacted] 3/6 to apologize for the difficulties and address her concerns. [redacted] confirmed that she had received a portion of the refund in the amount of $177.39 since her Complaint was initially filed, but had not yet received a refund for the remaining $63.98 of the total. The remaining refund totaling $63.98 was issued 3/6. Please note that the refund may take a maximum of 7-10 days to post to the credit card. A follow up email confirming the refund was sent. Direct contact information for a member of the Executive Support Office was provided in the event [redacted] has any additional questions or concerns related to this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am disappointed that I was forced to make this complaint before I could get the issue resolved. The person who did finally handle it, however, was very professional.

Regards,

Review: Hello,I wanted to log a Revdex.com complaint with [redacted] for the horrible service experienced this past Saturday, February 22nd from the staff and the manager on site, [redacted]. We had a group of about 16 individuals attend a birthday party for a colleague. Prior to attending we made a reservation to secure two bowling lanes and a room for laser tag. The merchant obtained the card information to hold the appropriate deposit in the event we did not show up. As the night started the bowling was excellent and I cannot comment how great the staff was that was assisting/serving our group. They were quick, friendly and made our bowling experience very enjoyable.The next order of business for the group was laser tag. When we went up to the window to alert staff that our party was ready for our secured room, we were rudely told that they did not place reservations for laser tag. This got us upset as we were told by the representative on the phone booking our event that a room was reserved which we had paid a deposit fee for. We instead got in line with our receipts awaiting the next game to begin. There was a young female employee at the door checking receipts and letting players in when the next game was to begin. As we had waited for close to 10 minutes for our turn to occur a group of younger kids (8-10) began crowing the door and speaking to the employee, presumably her friends. I had made a comment to this group that there is a line and alerted the employee that it is not appropriate for us to stand in line while this group was simply going to walk in. She acknowledged this and said players would enter per the line formed. When the previous game ended and the door opened this group got to storm in where the employee did not even check their receipts, so presumably she allowed them to play for free. This made us upset and I requested to speak with the manager.The Manager, [redacted], came to address our concern. First order of business was the reservation. He had indicated that they had failed to include us on the list. This was different information then what the employees had told us about there not being reservations for laser tag. Secondly, as I was speaking with [redacted] I had noticed the young female employee from earlier in the background mocking our group. This made me very upset and I had mentioned this to [redacted] in louder voice. [redacted] said he could not do anything for us at that point and if we wanted to we can leave. Although I did not agree with his poor management skills and resolution I kindly agreed provided he gave my whole group a refund along with the name of his manager. My group received a refund and I was able to obtain the contact for his manager, [redacted].I wanted to have the ability to share this information with [redacted]s management. We encountered horribly poor service which essentially ruined our friends birthday experience. Im not looking for any perks or refunds as I will probably never visit this venue again; rather, I simply wanted to share this so no other customers have a similar experience. I coordinate many events for the company I work for and I know [redacted] will not be a place which we look to book through in the future.Desired Settlement: I would simply want to receive acknowledgment from a manager/department which handles complaints to ensure my issue was addressed.

Business

Response:

[redacted] filed a Complaint due to difficulties with a company named [redacted].

A

member of the Executive Support Office sent an email to **. [redacted] to advise

of the following: [redacted] is one of the largest providers of online

marketing and web services to small businesses. We provide web services

to Customers of several large Fortune 100 and 500 companies. While [redacted] may subscribe to services offered by [redacted] and its groups

(Network Solutions), [redacted] is in no way affiliated with this company’s

products or services. As such, we believe this Complaint was filed

against [redacted] in error.

Review: Deceptive billing procedures; possible fraud; American Greed if this applies to 10 million people they can easily make $50M per month unauthorized billing practices; refusing to credit customer after promising to apply a credit; Rude; vile; pernicious; untruthful customer services like Comcast who refuses to cancel and they renew your services which you never ordered; they charged .50 for a domain name for one year; after the year ends; they charge you without your consent $4.99 per month sometimes twice a month; I called to cancel spoke with Jared; Enzo; Mary Ellen; Cassandra; Bob; Lordine; excuses, I cannot find your account, the system is updating, let me have your number and I will call you back and they never apply the credit. They have billed me 7/3; 7/30 and since 12/2014. I was told by Jared that I would be credited $39.92. I had to cancel dispute credit card and will cancel card if this continues. Buyer beware. I have taped the entire conversation.Desired Settlement: Credit my account $39.92 and stop billing for services I never ordered. Just STOP!!! It is worst than [redacted].

Business

Response:

[redacted] filed a complaint citing unwanted services and refund difficulties.