Network Solutions

Review: I initially registered a domain and signed up for web hosting with Network Solutions and was charged a monthly fee that I had called to cancel prior to the due date. Network Solutions requires you to call each department/service you have individually to cancel your service- it is pretty ridiculous. Well, I called to cancel all of these services and they were supposed to refund my money. They sent me an invoice showing that they refunded my money; however, they sent it back through to a debit card that was no longer active. I have since changed banks. The next month, I noticed that they, again, charged my account so I called and told them I cancelled my services and provided reference numbers. They never explained what went wrong, but I had to go through the entire process all over again, speaking with each department to cancel my services. I tried to cancel 4 different times, with each individual department, and then finally on the 4th attempt, they stopped charging my account and sent me a refund--- just the latter refund, the first is still floating in space somewhere apparently. Now, since they charged my account when they should not have (and time, after time, after time) I got overdraft fees and extended overdraft fees, etc. charged to my bank account. Once Network Solutions finally sent me a refund for services, I called my bank to get the related fees reversed. My bank informed me that the only way they would refund the fees is if I got Network Solutions to fax in a letterhead stating that the fees were charged in error. I have called Network Solutions and requested this on so many occasions, I could not honestly state a number. I figured the issue here was the fact that every time you call the customer service number and select the billing issues department, you get a representative on the line who hardly speaks English. I kept getting someone in the Philippines. I told them I wanted to speak to someone from America, and they told me that they would have to put in a request and it would take 2 business days. (LOL. That is what they said every time I asked for them to fax in a letter to my bank too and never heard from a supervisor, so I didn't even waste my time submitting the request). Instead, I went on to the NetworkSolutions.com website as well as web.com (Network Solutons is a web.com company), and sent in a contact message explaining my issues and was notified via phone from an English speaking representative. They said that they would fax in the letterhead and this should happen within 2 business days. That was 2 months ago. I give up. I did not want to have to file a complaint with the Revdex.com, but this is ridiculous. Close to $200 in fees needs to be refunded to me by my bank and because Network Solutions charged my account after I repeatedly asked them to cancel my services with every dang department 4 different times, and because they have yet to stand by what they said they would do, I am out-of-pocket. It is a FAX, it literally takes 5 minutes. They really need to get on the ball.Desired Settlement: I want them to fax my bank RIGHT when they say they will do it and send me a CC of the facsimile transmittal. I also want them to give me a year of free domain/professional web hosting service (the best package with all the perks they have possible to include SEO, SSL, Private Registration, Social Networking, eCommerce, Advertising, Professional Email, Sub-domains- the whole shebang!!!!) for each month that I have been trying to get this resolved. And, since this has been going on now since March, 2014- that would be 6 years. There has been multiple occasions where I could have desperately used the $200 in fees that I was penalized for due to the aforementioned actions and broken promises of Network Solutions.com. Perhaps having to provide me with free services for a while, they will see how it feels to just throw money away and hopefully decide to change the ways in which they do business. This will also provide me with the opportunity to make back some of the money and the wasted hours of my valuable time that they have caused me. In 6 years, when my free services are up, I will have had an ample amount of time placing their need for my money on the back burner just like they did to me and will consider not taking my business elsewhere.

Business

Response:

[redacted] filed a complaint due to difficulties with billing and refunds concerning her Network Solutions Account. She’d requested a fax be sent to her bank in order to clarify charges/refunds.

Review: The company continually bills for unwanted products and services monthly.Desired Settlement: Refund of $33.29 for $10.97 charges for 3 months.

Business

Response:

[redacted] filed a complaint citing unwanted services and

refund difficulties.

A member of the Executive Support Office reviewed [redacted]’s

account and confirmed the requested refunds and deletions were completed on

10/12/14. We attempted to reach [redacted]

by telephone on 10/20/14 but the number provided was not working. We sent a follow up email confirming the

refunds and providing direct contact information for our office. We ask that [redacted] contact us directly if

he has any additional questions or concerns related to this matter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The services "paid for" (web site hosting) is not being delivered by the vendor. Yes, the refund was received but the monthly charges are for "web site hosting" of our domain www.consumercounseling.org. According to the staff at Network Solutions as of October 29, 2014 our website is housed on an old windows based server (k3,3k) and must be migrated to a new windows based server within Network Solutions. The problem appears to be an Engineering department issue within Network Solutions.However, I am paying monthly for services not being delivered by Network Solutions as evidenced by two (2) independent sources (attached). The non performance of Network Solutions is negatively affecting our revenue from Internet sources.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The company has all my telephone numbers ###-###-#### and +** ###-###-#### (travel phone) and failed to call and honestly access THEIR problem with THEIR servers. The company indicates the problem with THEIR servers has been resolved which is a blatant lie! The company is either unable or unwilling to change my website to a fully functioning server.I am aware the company is in the process of migrating all their old account to a new windows server because their current [redacted] server does not function.Either refund my money since 1995 or move my website to the new windows based server currently being provided to all their new subscribers.

Regards,

Business

Response:

[redacted] filed a complaint citing difficulties with his website.

Review: Advertise a low price but switches to a very high price at checkout hit and switch !!Desired Settlement: A letter of apology

Consumer

Response:

advertised at a very low price to register a domain name and then at checkout the low price was replaced with a very high price . at the click of the button you would have been charged a very high price on your credit card.

Business

Response:

[redacted] filed a complaint in regards to pricing on our checkout page.A member of the Executive Support Office emailed an apology to [redacted] on 11/5/14 and also thanked him for pointing out the issue.We have provided [redacted] with our direct contact information if he would like to discuss this matter further.

Review: Purchased a domain for 12 months. I could not make any changes to my DNS and it's been 5 weeks. The very act of trying to transfer my domain to another provider is taking days. I have asked for a refund for the time.Desired Settlement: Refund the time for DNS or give me an extra year for the trouble.

Business

Response:

[redacted] filed a Complaint due to difficulties changing DNS after purchasing a domain name. In the Complaint, **. [redacted] also noted difficulties transferring the domain to a new Registrar and requested a refund.We attempted to reach **. [redacted] by phone to apologize for the difficulties and address his concerns 7/15; however, he was not available, so a voicemail message was left for him. A follow up email including contact information for a member of the Executive Support Office was sent. **. [redacted] responded via email and we are working to issue a refund as a Customer Service Gesture. We will continue to work with **. [redacted] through completion of the refund and ask that he contact our office directly with any additional questions regarding this matter.

Review: I created my profile less than a month ago as a free member. The activation process took more than one day, so I gave my phone number in order to receive text messages on activation status. When my profile was finally approved, I received a text message. After my activation, I have continued receiving texts whenever I have a pending messages to read on the website. However, I don't want to receive more texts messages and there is no option to change privacy settings or for profile deletion.Desired Settlement: I want my profile, photos and phone number to be deleted. I don't want more text messages.

Business

Response:

[redacted] filed a Complaint citing difficulties closing his profile on a website managed by a Network Solutions Customer. In his Complaint, [redacted] requested that his profile, photos, and phone number be deleted from the site.We called and spoke with [redacted] 8/15 to apologize for the difficulties and address his concerns. [redacted] confirmed that he was able to work directly with the organization that manages the site and his profile/information was deleted as requested.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Webmaster do not provide an option for profile deletion. Webmaster closed my profile after I wrote a bad review on my profile. That is the only way in which one can get out of this website. Webmaster never answered my requests.

Regards,

Business

Response:

[redacted] rejected our response, citing that the Webmaster of the site did not respond to his requests or provide an option to delete his profile.When we spoke with [redacted] 8/15, he noted difficulties closing his profile on the website, [redacted], a site managed by a Network Solutions Customer. Network Solutions, a Web.com company, is one of the largest providers of online marketing and web services to small businesses. We provide web services to Customers of several large Fortune 100 and 500 companies. While [redacted] may subscribe to services offered by Network Solutions, we are in no way affiliated with this company’s products or services. As such, we believe this Complaint was filed against Network Solutions in error.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The webmaster of [redacted] has a history of not responding to complaints, according to Revdex.com records. Somebody has to solve this issue and Network Solutions has the power to contact its client [redacted]. If Network Solutions truly have such a good reputation as claimed, you would have already contacted [redacted]. Otherwise, having a client as [redacted] will discredit Network Solutions. Once again, Network Solutions has the ability to contact its client webmaster of [redacted]. The evading responses of Network Solutions are unacceptable.

Regards,