Neuropathy Treatment Group, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***

***, We have removed your email from our list Sincerely, Neuropathy Treatment Group

I've attached the guarantee as found on our website and order page It clearly states that we offer a 100% guarantee for the most recent order less shipping and handling This customer placed orders The last order placed was for $on 5/12/ A full refund was issued for that order on 7/3/ I refute the allegation that we bury any guarantee information on our website We have thousands of satisfied customers we honor requests for refund so long as they fall within the simple guidelines clearly visible on our site and order page

Revdex.com: I originally accepted the offer that NTC gave; however, just today I've received more bottles of? nerve renew.? I now have four bottles that I want credit for and to return.? This is almost the point of ridiculous.? ? Reference? to [redacted] and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]

***, Your account has been cancelledA refund per our guarantee has been applied for the August order in the amount of $ I have also refunded the last order in September for $for product that was shipped in error, please mark "return to sender" on the order when it arrives Sincerely, Neuropathy Treatment Group

Your email address has been removed Sincerely, Neuropathy Treatment Group

[redacted] I have cancelled your account and refunded back the last pending charge for October in the amount of $ I have also refunded $for you most recent shipment per our guarantee (minus shipping and handling charges) Sincerely,Neuropathy Treatment Group

[redacted] I do see that your account was cancelled on the 28th of May I do apologize I did not see any notation that you were wanting a refund on your last shipment I have refunded the last order, purchase price with shipping and handling was $ I have refunded $(minus shipping and handling) back to your credit card.Regards,Neuropathy Treatment Group

This is quite a strange complaint We do guarantee the most recent order for all customers and there would be no reason to ask a customer for proof of purchase when and if she called Normally we would, look the customer up in the system and give them the steps required for refund It is not a complicated procedure I looked up the customer information in our system and immediately found the account with a $charge on it Our system also tracks the phone calls and emails that come in for a particular customer We never received one email or phone call for the past six months Conclusion: she somehow was contacting the wrong company for a refund..Now that we are aware the customer would like a refund we will issue a check today Normally we do not guarantee shipping as stated on our order form but given this customers situation we will make an exception in this case Kindly,Wes j***NTGPS: Check # [redacted] $sent 4/7/

***
Your account has been cancelled as of 9/14/ I believe the confusion is we bill in US funds, so the charge is $US Canadian funds would be higher I have refunded the $in US Funds per our guarantee policy
Sincerely,
Neuropathy
Treatment Group

***,
We received a voice mail from you on Sept 14, to cancel your account Your account was cancelled and an email confirmation was sent
Sincerely,
Neuropathy Treatment Group

Complaint: ***I am rejecting this response because:
I'd like an explanation on why they use SPAM in the first placeHardly the actions of a Revdex.com member!
Also, is Revdex.com going take action since their member did use SPAM/
Sincerely,*** ***

***, You had placed an order for the trial bottle of the Nerve Renew on 1/13/online and agreed at that time to be set up on our auto ship program each month unless you called to cancel As of 1/27/we had not received a cancellation from you therefore the first order was
shipped and billed to the credit card you provided us with I have now cancelled your account and sent a confirmation notice to the email you providedPlease return the bottle received to the address below, once we receive it a refund will be applied.NTG, Ancona Ave, Ste140-W, Eagle, ID 83616. Thank you Neuropathy Treatment Group

This is quite a strange complaint We do guarantee the most recent order for all customers and there would be no reason to ask a customer for proof of purchase when and if she called Normally we would, look the customer up in the system and give them the steps required for refund
It is not a complicated procedure I looked up the customer information in our system and immediately found the account with a $charge on it Our system also tracks the phone calls and emails that come in for a particular customer We never received one email or phone call for the past six months Conclusion: she somehow was contacting the wrong company for a refund..Now that we are aware the customer would like a refund we will issue a check today Normally we do not guarantee shipping as stated on our order form but given this customers situation we will make an exception in this case Kindly,Wes j***NTGPS: Check # *** $sent 4/7/

** ***We do Apologize for any errors they may have occurred on our end but I do not show a cancellation on your account That is why you were receiving orders once a month I have now cancelled the accountThere was a bottle shipped on Sept and Oct Please send
them to the address below and a refund will be applied to your account.NTGWLorenzo Ste100Eagle, ID 83616Sincerely,Neuropathy Treatment Group

***,
We have removed your email from our list
Sincerely,
Neuropathy Treatment Group

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I want to make sure the money is back in my accountI DID NOT order this but did receive the mailed bottle and it has been returned

Hello, We use a very common form of cookie based advertisements, which simply means, once you visit our site, your IP will assume you are interested in our products and therefore bring us small ads to other sites that you visitThere is a simple way to get rid of these however, simply go into
your computer browser settings and "clear your cookies." I am sorry for the confusion and I hope this can be found helpful. Thanks

*** *** I do apologize for the miscommunication I did find the account under *** *** and have now cancelled the account I will be sending a return envelope for the last two bottles that were shipped in error and a full refund will be applied. Sincerely,Neuropathy
Treatment Group

***
Your account has been cancelled as of 9/14/ I believe the confusion is we bill in US funds, so the charge is $US Canadian funds would be higher I have refunded the $in US Funds per our guarantee policy
Sincerely,
Neuropathy
Treatment Group