Neuropathy Treatment Group, LLC

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I do apologize for the error, this was a miscommunication between myself and our shipping department I asked them to send you a return envelope for two bottles and in error they sent you two bottles These bottles were not billed to you I have contacted the shipping manager and he is sending a return envelope for all Bottles asap. Sincerely,Neuropathy Treatment Group

I've attached the guarantee as found on our website and order page? It clearly states that we offer a 100% guarantee for the most recent order less shipping and handling? This customer placed orders? The last order placed was for $on 5/12/? A full refund was issued
for that order on 7/3/? I refute the allegation that we bury any guarantee information on our website? We have thousands of satisfied customers we honor requests for refund so long as they fall within the simple guidelines clearly visible on our site and order page?

Revdex.com:
I originally accepted the offer that NTC gave; however, just today I've received more bottles of? nerve renew.? I now have four bottles that I want credit for and to return.? This is almost the point of ridiculous.? ? Reference? to *** ** *** and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,*** ***

Your email address has been removed
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Sincerely,
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Neuropathy Treatment Group

[redacted],
We have removed your email from our list.
 
Sincerely,
 
Neuropathy Treatment Group

[redacted],
Your account has been cancelled. A refund per our guarantee has been applied for the August order in the amount of $43.00.  I have also refunded the last order in September for $49.97 for product that was shipped in error, please mark "return to sender" on the order when it...

arrives.
 
Sincerely,
Neuropathy Treatment Group

I've attached the guarantee as found on our website and order page.  It clearly states that we offer a 100% guarantee for the most recent order less shipping and handling.  This customer placed 4 orders.  The last order placed was for $147 on 5/12/17.  A full refund was issued...

for that order on 7/3/17.  I refute the allegation that we bury any guarantee information on our website.  We have thousands of satisfied customers we honor requests for refund so long as they fall within the simple guidelines clearly visible on our site and order page.

[redacted]
I do see that your account was cancelled on the 28th of May.  I do apologize I did not see any notation that you were wanting a refund on your last shipment.  I have refunded the last order, purchase price with shipping and handling was $49.97.  I have refunded $43.00 (minus...

shipping and handling) back to your credit card.Regards,Neuropathy Treatment Group

[redacted]I have cancelled your account and refunded back the last pending charge for October in the amount of $49.97.  I have also refunded $43.00 for you most recent shipment per our guarantee (minus shipping and handling charges) Sincerely,Neuropathy Treatment Group

[redacted]We do Apologize for any errors they may have occurred on our end but I do not show a cancellation on your account.  That is why you were receiving orders once a month.  I have now cancelled the account. There was a bottle shipped on Sept 9 and Oct 7.  Please send...

them to the address below and a refund will be applied to your account.NTG3855 W. Lorenzo Ste. 100Eagle, ID  83616Sincerely,Neuropathy Treatment Group

[redacted]
 I do apologize for the error, this was a miscommunication between myself and our shipping department.  I asked them to send you a return envelope for two bottles and in error they sent you two bottles.  These bottles were not billed to you.  I have contacted the shipping manager and he is sending a return envelope for all 4 Bottles asap. Sincerely,Neuropathy Treatment Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Your email address has been removed.
 
Sincerely,
 
Neuropathy Treatment Group

Here is my response to this complaint form 3/8:Dear [redacted]All of our advertising is generally themed the same.  We typically talk about the product and don't make risk free assertions.  I don't review everything but my staff works hard to maintain a consistent message.  If we...

made a mistake we are sorry and don't want the customer to be upset.  Even if the email or advertisement was misread we want to take care of this customer.  We will provide a refund less the portion we already refunded to the customers credit card.  Full Refund                = $279.85Previously Refunded = $49Balance                     = $230.85Sent to customer by check $230.85, dated 3/3/17, check #4047Thanks,Wes

This is quite a strange complaint.  We do guarantee the most recent order for all customers and there would be no reason to ask a customer for proof of purchase when and if she called.  Normally we would, look the customer up in the system and give them the steps required for refund....

 It is not a complicated procedure.  I looked up the customer information in our system and immediately found the account with a $75.97 charge on it.  Our system also tracks the phone calls and emails that come in for a particular customer.  We never received one email or phone call for the past six months.  Conclusion:  she somehow was contacting the wrong company for a refund..Now that we are aware the customer would like a refund we will issue a check today.  Normally we do not guarantee shipping as stated on our order form but given this customers situation we will make an exception in this case.  Kindly,Wes j[redacted]NTGPS:  Check # [redacted] $75.97 sent 4/7/17

Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and find that this resolution is satisfactory to me.  Thanks for the quick resolution of this issue, the company did a good job.
[redacted]
[redacted]