New Amsterdam Van Lines wants to apologize for any inconvenience the customer may have receivedThe customer spoke with a manager in operations and resolved the issue
New Amsterdam Van Lines would like to apologize for any inconveniences the customer may have receivedThe customer spoke with operations and resolved all issues
New Amsterdam Van Lines apologizes for any inconveniences the customer may have receivedThe customer is in communication with upper management to resolve the issue
I recently relocated from New York City to Washington DC with the help of New Amsterdam Van LinesMoving is always difficult but where NAVL could help, they didAfter getting several quotes I found that they were the best priced with the best value The customer service reps were knowledgeable and communicated with me every step of the processI always knew what to expect and they answered all of my questionsWhen they were not sure, they researched to find out the information I was most satisfied by there hands on nature in making sure my property was received when expectedThe movers were friendly and comforting, as I was very nervous something would go wrong Everything went according to scheduleThere was initially a problem with the dates I had requested but NAVL did all they could to accommodate my needs I couldn't have asked for a better moving experience
New Amsterdam Van Lines would like to apologize for any inconveniences the customer may have receivedThe customer is working with our claims department to resolve the issue
[redacted] we do ask you for your patience with this matterYour credit card company is still reviewing the situationOnce your the credit card company has completed their process your funds will be returned to youWe do apologize for the inconvenience
Me and my husband are moving to LA with our newborn baby and cats Marcus handled all my communications regarding the move HE IS AWESOME I have enough stress to deal with, he made it SOOOOO friggin easy We did a part move80% of stuff into storage (so we were able to sell our apartment w/o the clutter) The rest was then picked up and added to our other belongings All of which was then shipped to LA for a free month of storage there We intend to keep it there until we find a new home crew was fast, respectful and took excellent care of our things FYI, all of this was like 1/the price quoted by EVERY other mover we contacted NEVER will I use any other company Thanks Marcus!!!
I used this company for a long distance move from MA to NC. I have reached out to them several times to resolve a few issues and I have not heard back from them. Our dinning room table has water damage due to the truck our stuff was in leaking. It is not even a year old and is now ruined. The truck leaked diesel fuel and hydrolic fluid all over the drive way in our new rental property. The walls going upstairs were severely damaged by the movers.
On behalf of New Amsterdam Van Lines we do apologize for any inconveniences the customer may have receivedThe customer spoke with our accounting department and resolved the issue
Secured relocation services via phone call with CSR, Bridget, @ New Amsterdam Van Lines on 8/**/ Gave a $deposit in my visa same day Attempted several times to contact Bridget, as well as other company personal, to get moving questios answered Started to question whether I was being scammed
Canceled contract, via e-mail to Bridget @ Company email Oct.*Received a callback, same day, by a CSR (but not bridget) attempting to keep my business I declined and was informed I would receive a credit on my visa within business days I was well within day cancelation period, as the move date was to proceed on our about Nov**, although I was never contacted by a moving specialist to confirm my moveThe credit on my visa never came, nor was an email confirming my cancelation on their end ever received by me (as promised on oct* phone call from their CSR.) Now, I REALLY feel like I've been scammed!!! I have since secured moving services from a reputable compan
Being a military family wife and having to move every year or couple of months is very hard on my family New Amsterdam van lines is the most trustworthy and reliable company we have ever moved withI am looking forward to my next move with you guys thanks again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me and the matter has been resolvedI received a full refund and appreciate the resolution
Sincerely,
*** ***
Agreed upon deal was a pickup from 8-10am and delivery same day late afternoonPickup did not take place until 12:30pmhours after pickup, no delivery and no call from moversUpon MULTIPLE calls to the drivers and company, it was discovered the drivers decided, on their own, to change the plan and do another delivery in a different state and would not be able to make our delivery as promisedWe were THEN promised delivery "first thing" the following morningWe called the following morning at 10am, 11am, and 12pm, leaving multiple voicemails (again) with no return call or update on deliveryFinally got through, and after investigating, the updated excuse was the truck broke downWas then guaranteed delivery by 4-6pm "at the latest"At 6pm, they timetable changed 7-8pmFinally, they showed at 9:15pmUpon arrival the driver, Ed, requested an additional $in “fees” or he was "taking the furniture back" We also learned that the driver who picked up the furniture, who claim
On December *, 2016, we contacted New Amsterdam Van Lines online to move us from Maryland to Virginia We spoke to Tony C*** We received an estimate of $ We told Tony we would get back to him He said if we didn't take the offer then, we would lose the discounted price We inquired how many movers would be coming to move the bedroom set and bakers rack Tony said it would be two movers I told him we had a difficult time bringing some of the item upstairs when we moved in He told me they had professional movers and they could handle it
On December **, 2016, someone by the name of Keisha called me (I thought it was to confirm the move) She verified what we were moving and asked if we had any stairs I told her the bedroom was on the third floor She said we would have to pay another $ I told her we had agreed on $and we told Tony about the stairsI told her I had to call my husband I called my husband and he said we had an agreement on the
I've recommended New Amsterdam Van Lines to friends that were moving out of state on several occasionsEach time they didn't let me or my friends downThe staff was friendly and courteousThank you New Amsterdam Van Lines for successful moves
My experience using New Amsterdam van lines for my move from Pennsylvania to Texas was excellentI contacted several companies but when I talked to the representative for New Amsterdam van lines in New York, I knew this was the company I wanted to move my itemsI only had a very small window to both get a quote and then have my items packed and moved.I spoke to rep Friday for a quote and the packers came on Monday to pack and move my itemsThe packers and the men who delivered my items in Texas were both courteous and careful with everythingDefinitely would use them again!! Also, New Amsterdam van lines was much more reasonable than the other companies
At this time, I have been contacted directly by New Amsterdam Van Lines regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I did report to Revdex.com re "maria" calling me, she denied any responsibility, and refused to return my
money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
My experience with New Amsterdam Van Lines is highly negative After paying a deposit of $on November **, to schedule a move in mid-December and being assured it would take place as scheduled on 12/**/**, I was then told it would occur on 12/17/** As of 5:p.mon 12/**, I was still assured the move would take place on 12/**/**, and that I would receive a call back by 6:p.mon 12/** to give me the exact time the movers would be on site on Saturday **/ No one showed up and no one called to say the move had been cancelled If you look at ***, you can see this is a common practice with New Amsterdam Van Lines They cannot be trusted to fulfill their contracts
New Amsterdam Van Lines wants to apologize for any inconvenience the customer may have receivedThe customer spoke with a manager in operations and resolved the issue
New Amsterdam Van Lines would like to apologize for any inconveniences the customer may have receivedThe customer spoke with operations and resolved all issues
New Amsterdam Van Lines apologizes for any inconveniences the customer may have receivedThe customer is in communication with upper management to resolve the issue
I recently relocated from New York City to Washington DC with the help of New Amsterdam Van LinesMoving is always difficult but where NAVL could help, they didAfter getting several quotes I found that they were the best priced with the best value The customer service reps were knowledgeable and communicated with me every step of the processI always knew what to expect and they answered all of my questionsWhen they were not sure, they researched to find out the information I was most satisfied by there hands on nature in making sure my property was received when expectedThe movers were friendly and comforting, as I was very nervous something would go wrong Everything went according to scheduleThere was initially a problem with the dates I had requested but NAVL did all they could to accommodate my needs I couldn't have asked for a better moving experience
New Amsterdam Van Lines would like to apologize for any inconveniences the customer may have receivedThe customer is working with our claims department to resolve the issue
[redacted] we do ask you for your patience with this matterYour credit card company is still reviewing the situationOnce your the credit card company has completed their process your funds will be returned to youWe do apologize for the inconvenience
Me and my husband are moving to LA with our newborn baby and cats Marcus handled all my communications regarding the move HE IS AWESOME I have enough stress to deal with, he made it SOOOOO friggin easy We did a part move80% of stuff into storage (so we were able to sell our apartment w/o the clutter) The rest was then picked up and added to our other belongings All of which was then shipped to LA for a free month of storage there We intend to keep it there until we find a new home crew was fast, respectful and took excellent care of our things FYI, all of this was like 1/the price quoted by EVERY other mover we contacted NEVER will I use any other company Thanks Marcus!!!
Revdex.com:At this time, I have not been contacted by New Amsterdam Van Lines regarding complaint ID [redacted] .Sincerely, [redacted] ***
I used this company for a long distance move from MA to NC. I have reached out to them several times to resolve a few issues and I have not heard back from them. Our dinning room table has water damage due to the truck our stuff was in leaking. It is not even a year old and is now ruined. The truck leaked diesel fuel and hydrolic fluid all over the drive way in our new rental property. The walls going upstairs were severely damaged by the movers.
On behalf of New Amsterdam Van Lines we do apologize for any inconveniences the customer may have receivedThe customer spoke with our accounting department and resolved the issue
Secured relocation services via phone call with CSR, Bridget, @ New Amsterdam Van Lines on 8/**/ Gave a $deposit in my visa same day Attempted several times to contact Bridget, as well as other company personal, to get moving questios answered Started to question whether I was being scammed
Canceled contract, via e-mail to Bridget @ Company email Oct.*Received a callback, same day, by a CSR (but not bridget) attempting to keep my business I declined and was informed I would receive a credit on my visa within business days I was well within day cancelation period, as the move date was to proceed on our about Nov**, although I was never contacted by a moving specialist to confirm my moveThe credit on my visa never came, nor was an email confirming my cancelation on their end ever received by me (as promised on oct* phone call from their CSR.) Now, I REALLY feel like I've been scammed!!! I have since secured moving services from a reputable compan
Being a military family wife and having to move every year or couple of months is very hard on my family New Amsterdam van lines is the most trustworthy and reliable company we have ever moved withI am looking forward to my next move with you guys thanks again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me and the matter has been resolvedI received a full refund and appreciate the resolution
Sincerely,
*** ***
It was a great moving experienceVery reliable
Agreed upon deal was a pickup from 8-10am and delivery same day late afternoonPickup did not take place until 12:30pmhours after pickup, no delivery and no call from moversUpon MULTIPLE calls to the drivers and company, it was discovered the drivers decided, on their own, to change the plan and do another delivery in a different state and would not be able to make our delivery as promisedWe were THEN promised delivery "first thing" the following morningWe called the following morning at 10am, 11am, and 12pm, leaving multiple voicemails (again) with no return call or update on deliveryFinally got through, and after investigating, the updated excuse was the truck broke downWas then guaranteed delivery by 4-6pm "at the latest"At 6pm, they timetable changed 7-8pmFinally, they showed at 9:15pmUpon arrival the driver, Ed, requested an additional $in “fees” or he was "taking the furniture back" We also learned that the driver who picked up the furniture, who claim
On December *, 2016, we contacted New Amsterdam Van Lines online to move us from Maryland to Virginia We spoke to Tony C*** We received an estimate of $ We told Tony we would get back to him He said if we didn't take the offer then, we would lose the discounted price We inquired how many movers would be coming to move the bedroom set and bakers rack Tony said it would be two movers I told him we had a difficult time bringing some of the item upstairs when we moved in He told me they had professional movers and they could handle it
On December **, 2016, someone by the name of Keisha called me (I thought it was to confirm the move) She verified what we were moving and asked if we had any stairs I told her the bedroom was on the third floor She said we would have to pay another $ I told her we had agreed on $and we told Tony about the stairsI told her I had to call my husband I called my husband and he said we had an agreement on the
I've recommended New Amsterdam Van Lines to friends that were moving out of state on several occasionsEach time they didn't let me or my friends downThe staff was friendly and courteousThank you New Amsterdam Van Lines for successful moves
My experience using New Amsterdam van lines for my move from Pennsylvania to Texas was excellentI contacted several companies but when I talked to the representative for New Amsterdam van lines in New York, I knew this was the company I wanted to move my itemsI only had a very small window to both get a quote and then have my items packed and moved.I spoke to rep Friday for a quote and the packers came on Monday to pack and move my itemsThe packers and the men who delivered my items in Texas were both courteous and careful with everythingDefinitely would use them again!! Also, New Amsterdam van lines was much more reasonable than the other companies
At this time, I have been contacted directly by New Amsterdam Van Lines regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I did report to Revdex.com re "maria" calling me, she denied any responsibility, and refused to return my
money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
My experience with New Amsterdam Van Lines is highly negative After paying a deposit of $on November **, to schedule a move in mid-December and being assured it would take place as scheduled on 12/**/**, I was then told it would occur on 12/17/** As of 5:p.mon 12/**, I was still assured the move would take place on 12/**/**, and that I would receive a call back by 6:p.mon 12/** to give me the exact time the movers would be on site on Saturday **/ No one showed up and no one called to say the move had been cancelled If you look at ***, you can see this is a common practice with New Amsterdam Van Lines They cannot be trusted to fulfill their contracts