New Deal Auto Sales, Inc.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 2.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} Hi, Har.   We...

were very clear in our explanation of the violation of the terms and conditions. We informed you that your account and another CouponCabin Member's account were identified as having accessed the same computer network/IP address, and both accounts also having redeemed offers marked as limited quantity for "Members Only." Since only one CouponCabin member per computer network/IP address may claim or redeem Members Only offers, and the other member had claimed one prior to you doing so, you were ineligible to claim and redeem one also.   Due to this violation of the terms and conditions of CouponCabin's Cash Back program, your account was deactivated, and although all cash back was technically forfeited, we offered to reopen your account after adjusting the invalidly earned Members Only cash back with the store's standard cash back rate. You declined this offer, and again, although all cash back in your account was forfeited, as a courtesy we made a final payment to you at the standard cash back rate for your purchase.   In an effort to prevent violations such as yours, we prominently display this rule from the terms and conditions under Important Note on each popup window that is displayed prior to claiming the "Members Only" offer. It reads:  "A single account per household or computer network/IP address may claim offers marked as having limited quantities for "Members Only."

As per the terms and conditions that you agreed to when creating your account, a CouponCabin user may only create, access and maintain a single account.  That said, two accounts were opened under the same name "Hari [redacted]” and as such, our stem automatically closed one. The name on the active...

account was later changed to “H Peter [redacted]” at which point a third account was created under this exact same name “H Peter [redacted].”  Again, our system detected duplicate account names and closed this third account.  While these accounts may be for different people, since your name was entered on two accounts, the one account was closed. It’s important to note that this happened a second time when two accounts had the name "H Peter [redacted]" entered. Had any of these accounts been opened under “Heidi [redacted]” none of this would have happened.  That said, the account name for the active “H Peter [redacted]” account was later changed to be just “H [redacted]” and it was at this time we received your note saying that the account was for a “Heidi [redacted].”  While this may be the case, the other two accounts, because they both had identical matches to other active CouponCabin under “Hari [redacted]” and “H Peter [redacted]” can not be reopened. Again, the rules for account closures are very clearly outlined in the terms and conditions that you agreed to when creating your CouponCabin account. As outlined in the terms and conditions for the use of multiple accounts under the same name, we have suspended your accounts and have issued a final payment for all pending cashback in your account.

Hi, Gisele.You submitted a request at 5:49 p.m. on March 12th, and we replied to you 2 minutes later at 5:51 p.m. We provided additional details of the violation of terms at 10:56 a.m. the following day and advised you that we would pay out your pending cash to you. I've pasted our reply below for...

your reference."while multiple people using the same computer network/IP address may have their own CouponCabin accounts, only one account per computer network/IP address may redeem cash back offers marked for "New Members Only" or cash back offers marked as limited quantities for "Members Only." That said, we recognize that our security system was slow to identify your breach of terms and as a one-time courtesy, we will pay out to you the $157.95 of pending cash back which is currently in your account."This amount was paid to you via check by mail on March 13th. The cash back offer that was invalidly redeemed was not credited to your account, however, all eligible cash back in your account has been fully paid to you.

Complaint: [redacted]
I am rejecting this response because: In other words, by you saying “select” [redacted] are excluded and you determine which [redacted] are selected/excluded under your rules, yet don’t specify which are in fact selected as exclusions, “select” essentially means “all.”   Your competitors specify, for example “excludes Jordan” or something specific; therefore a customer has to believe what you mean by “specific” must then follow the purveyor’s exclusions.  So your response is meaningless, insincere and was obviously made with no intent to address the truth or facts.  Anyone looking at the same set of facts would come to the same conclusion:  scam.
Sincerely,
Mark [redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} After a recent update to our security system, your account was identified as one that should not have been reopened and as such, was closed. Because of this delay we made the decision to issue your account a final payment which was not necessary per the terms and conditions that you agreed to when creating your account.

It's CouponCabin's clearly stated policy, both in the terms and conditions governing the cashback program and elsewhere throughout the site, that a member may not create or access more than one account.  Mr. [redacted] contacted us stating that one of his accounts had been frozen/closed.  In...

reviewing this account, our systems froze the account since it had been deemed a duplicate.  Mr. [redacted] stated that he lives by himself and that it would be impossible for more than one account to have been created by his home network.  Upon further investigation, eight total accounts have been created by Mr [redacted]'s home network, three of which bear his name and four of which have emails with related (and strikingly similar) naming conventions.  The first account created, which was created properly in accordance with the terms and conditions, has remained open and is regularly receiving cashback payments from CouponCabin.  Subsequent, additional accounts, which were opened in direct violation of the terms and conditions, have been frozen.  While it is correct that CouponCabin's terms have recently changed, the restriction on creating multiple accounts has been in place and consistently enforced since the early days of the program, since November 2014.  CouponCabin is now working with its merchant partners to refund the commission revenue CouponCabin earned on the transactions made by Mr. [redacted], as it is not our intent to profit from these transactions if they were not validly made.  Total commission due to CouponCabin for these orders is under $10.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Lynne [redacted]do you really think I would be wasting all my time and energy if I did not do the right thing when ordering my [redacted]? I used your site when ordering it and click on the rebate when ordering, you know I ordered the item in question, do the right thing and pay me my $15.00 you owe me.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hi, Gisele.   We did not state that your account used multiple devices, or that doing so is a violation of the terms and conditions. A member may access her/his account from any device of her/his choosing. I’ve pasted the reply again below for your reference.   "while multiple people using the same computer network/IP address may have their own CouponCabin accounts, only one account per computer network/IP address may redeem cash back offers marked for "New Members Only" or cash back offers marked as limited quantities for "Members Only." That said, we recognize that our security system was slow to identify your breach of terms and as a one-time courtesy, we will pay out to you the $157.95 of pending cash back which is currently in your account."   Your account and another member's account accessed the same computer network/IP address. Both accounts have also claimed and redeemed Members Only offers. Per the terms and conditions, only one account per computer network/IP address may redeem cash back offers marked as limited quantities for Members Only. Due to the breach in terms, your account has been closed, and although all cash back was technically forfeited, we paid you your pending cash back after adjusting the invalidly claimed Members Only cash back to the store's standard cash back rate.

Complaint: [redacted]
I am rejecting this response because: Although coupon cabin did respond to my initial message, they responded with a generic response with no information as to why my account had been disabled. After sending them several other messages asking for an explanation, the next day they said that I had violated their terms and conditions, but gave me no specifics as to what transaction it involved. Then in response to this complaint they have said that it was because I used multiple devices for the [redacted] transaction. This comes after I actually placed another transaction with Saks. I find it quite unreasonable that my account was closed, without notice, due to the fact that I claimed the member only deal on my computer and then later went into my account on my phone and completed the transaction that way. I made a purchase fair and square, I did not use multiple accounts, it was my own account and who doesn't make purchases on their phone. I was not near my computer and therefore chose to use my phone to complete the transaction. True, after I sent a message inquiring about the status of my pending cashback after they disabled my account, they said they would be willing to send a check out to me. This check did not include the $50 that I was supposed to receive when I purchased an item through coupon cabin on [redacted].com. Also, it is quite bad practice to just close someone's account without notice and even worse for completing a transaction on their mobile phone, which everyone uses. I would like the $50 I am owed and do not believe that my account should be closed.
Sincerely,
Gisele [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If this does not get resolved in the 90 days I will have to report this. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I do not believe that your company has bent over backwards, in fact you have made more work for me and yourselves, since I had to go to a third party to remedy this situation because my attempts to work privately with couponcabin's cus[redacted]er "service " were futile.  As for my account, I only had tried to view it from my mobile device, which I still can since I haven't logged out or cleared my cookies, it indeed has many of my cashback offers removed.  I am unable to log in from another device now and from a different form of technology it shows my account as inactive.  All I have asked for since the beginning was that the appropriate amount of money be given to me.  The switching of offers, the clearing of clicks and then referring to couponcabin's terms when you all have reversed cashback that was earned isn't right.  I just really want other consumers to know what they are getting involved with before using couponcabin.  I use other cashback sites and have never had the type of issues that I have experienced with couponcabin.  There are honest cashback sites out there.
Sincerely,
[redacted]

It is unfortunate that this customer is having these issues with a vehicle she purchased from us. It sounds like the issues are minor or they would be covered by her powertrain warranty, that she got with the purchase of the vehicle.  We are willing to help her but if it is not covered by...

the warranty she purchased at the time of sale, it is not covered by New Deal Auto Sales.  If the vehicle is brought back to us for service we would get the work done at wholesale cost.  We would be happy to help get her on the road again.
Thanks,
[redacted]
New Deal Auto Sales

I certainly didn't see any pop upwindow prohibiting the purchase of gift cards. Had I seen this of course I would not have bought gift cards. Was this a quick flash pop-up that wasn't visible because there's no way I would have purchased the gift card if that pop up for clear and  actually in existence before I got to the purchase price.  If what you said is true, why did you give me a $7 rebate? Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Marguerite [redacted]

Hello [redacted],Per your communications with our customer service team, we understood from you that you were returning your tires, in which case our fee would be reversed by the store.  But even if you keep your tires, we will not dispute the reversal of our fee with the store, as we agree that...

CouponCabin should not receive compensation for your order in light of your terms violation (Section 4.J., the section governing fraud and abuse of the program) and the resulting account determination.[redacted] H.Head Of Customer SupportCouponCabin LLC

Hi [redacted],I completely understand your frustration in the matter and I do apologize for any inconvenience.  With matters of cashback and this issue specifically we took intoaccount the total for your your purchase which had been paid entirely by gift card.  Typically your subtotal is...

calculated pre-tax, shipping and after any discounts, including gift cards, rewards etc. have been applied.  With that said, I know you have been in contact with our people on my team and since then, I believe this issue has now been successfully resolved.  Please let us know if you have any further questions or concerns and we'll be happy to help so feel free to contact us at any time[redacted] H.Head of Customer SupportCouponCabin LLC

You account is bound by the terms and conditions that you agreed to when creating your CouponCabin account and, as such, since your account does not show use of this $15.00 offer, this cash back can not be applied to your account.

Hi, Robyn.When you first created multiple accounts, instead of closing them due to a violation of terms, we were extremely helpful, going above and beyond to assist you with making sure we activated the account that you wanted to use and assisting you with logging in to that account.You later...

severely violated the terms and conditions again when multiple accounts accessing the same IP address claimed offers marked as limited-quantity Members Only. While multiple people using the same computer network/IP address may have their own CouponCabin account, only one account per computer network may claim or redeem limited quantity offers marked for "Members Only."  Also, under **Important Note** on each popup window that is displayed prior to claiming the "Members Only" offer, it reads:"A single account per household or computer network/IP address may claim offers marked as having limited quantities for "Members Only."We make sure this rule is prominently highlighted across the site and in pop-up windows displayed when using our cash back program. At the time, again, we showed leniency in allowing your account to remain open with a 60-day restriction on claiming Members Only offers, however, you declined that option. At that point, due to the severe violation of terms, your account was permanently closed and all eligible cash back was paid to you.Your account was reviewed at the highest level, and it was determined that the best course of action for both of us was to part ways.

Hi, Noemi.We're sorry to hear that you did not receive cash back for a couple of your purchases. Please know we understand your frustration as we only get paid when you do. In reference to the $50 offer, within 1 minute of your submitting your missing cash back inquiry, we opened an...

investigation. When the store responded, they indicated that your order was credited to one of their own internal marketing programs and not CouponCabin. Our ability to provide members with cash back is contingent on us being compensated by the store. In this instance, since a different company received the commission, we were not able to provide you with cash back. As set forth in the terms and conditions that you agreed to when opening your cash back account, CouponCabin does not offer an unconditional promise of cash back. In several places within those terms and conditions, we clearly state that if a store does not pay us our commission, for any reason, we will not be able to credit your account with this cash back.For the $75 offer, the store reversed the commission due to a return or modification of at least one item in your order. Unfortunately, after an order has been placed, a modification, in any way, for any reason, will result in the reversal and cancellation of your cash back. This was predominantly displayed at the top of the “See rules.” popup for the offer you clicked.  Additionally, when you clicked on our cash back link, a popup window was displayed and on that popup is a section labeled "Important! In order to earn cash back, you must make sure…" and under that headline it states "Your order is not modified or changed in any way, for any reason, as this will void cash back." Again, it's important to note that we're equally as disappointed about this as you are since we, too, didn't get paid for your orders.  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px}

Hi Trenton,Thank you again for reaching out and allowing us to resolve this issue for you.  I apologize again for any inconvenience this has caused as I do understand your frustration. We wanted to inform you that your Cashback payment was sent out via certified mail, on 8/8/16 via...

certified mail to the address below:TRENTON [redacted]923 S 24TH ST. MILWAUKEE, WI 53204This is set to arrive on or around Wed. 8/10/16.  Please note that I have responded to your support ticket as well. Please feel free to reply to that ticket if you have any further questions and I'll be happy to help.Marcus *.Head of Customer SupportCouponCabin LLc

Complaint: [redacted]
I am rejecting this response because even if another CouponCabin member had visited my residence (and I cannot control whether any guest happens to have a CouponCabin member account), he or she definitely did not redeem any member's only deals while using my network. If the company would like to contact me via the email they have on file, they may provide a date and information of the offer that was redeemed using my IP address. This did not happen, but they are welcome to attempt to provide this information as evidence. Further, the same terms of service that the company quoted in their last response states that "CouponCabin reserves the right to terminate Cash Back in whole or in part at any time with notice to the email address used to register your MyCabin account." However, they did not email me when my account was initially suspended. I only found out when I logged on to try to redeem my cash back. This is unacceptable.
Sincerely,
Kelsey [redacted]