New Deal Preowned Autos

Teesha G. Is a great sales person, although I now see that she's a good bs'r, they are a rip off! I bought a vw beetle only a few months ago, and was sold a LEMON!! I asked her if the mechanic looked at the vehicle, she assured they did and was in excellent condition mechanically and electrical. I've had to spend over 2k already..Which shows they are incompetent and dont know anything about cars. The extended warranty is worthless. I do not recommend this place to anyone. Then when I called them, the woman on phone said.. Oh you mean wear and rear... no fool!!... it's a lemon!!! And your mechanics are worthless. Having to get new tires, ac clutch, alternator, compressor, battery, new fuse box... air bag light is staying on.... and more issues. DO NOT BUY FROM THEM... YOU'LL GET SCREWED, and they dont care!!! Cont'.I bought a 2004 beetle VW. When I bought the car I was demanded to but the extended warranty. But the day came that I needed this warrany Co.. and needed the free 24/7 towing thats suppose to come with it. It was not honored. They claimed that the mechanic shop put something in the system and would not tow me, In AZ heat, in the desert of 115F! I had to call my 89 year old grandfather to come so I could hookup the car and get towed in. The warrany package is not worth it at all... nothing under it can be used ASC uses excuses to get out of the situation to not pay a dime. They are a rip off and need to be put out of business.. both places!!!

My car I purchased was not fixed the first time I brought it in when smelling gas. It did smell like gas right away after leaving New Deal after Mark said it was "Just a O ring, and was fixed. My car was taken to a mechanic of choice in fear of my family catching on fire. The car after fixed by Dave's car care has had no other issues, because it was properly fixed (Dave does have pictures of the tank when I brought it in after New Deal said it was fixed), Unlike New Deals mechanics. They owe me for time, anxiety from having my family in a unsafe situation, and cost of the fuel pump replacement. Thank you, Marilee Howe.

We are never happy to hear a customer has had a problem with a used vehicle they have purchased from us. We do all that we can to make sure everyone of our customers have a positive experience. However, sometimes in this industry these things do happen. We have reviewed the complaint from the...

customer and respond as follows: The customer did purchase a PT Cruiser from us in May. The vehicle hasbeen in Nevada and Arizona its entire life according to [redacted] so we are unsure how it would have a rusted engine block. We would be more than willing to helpout this customer in getting her vehicle back on the road. We work with an independent shop that is located on 61 st Avenue and Glendale Avenue. We have already spoken with them and they will get it in right away.The customer is well past the Implied Warranty period of 15 days/500miles. We do not feel we would be responsible for repairs made after the Implied Warranty period but we are willing to offer the following as a good faith gesture: New Deal is willing to pay for half of the repair cost with the customer. If it is ahead gasket repair, this can be done with rebuilding the top of the engine with anew head all rebuilt for around $1,200 which New Deal would be willing to pay $600 of this repair. If it does need an engine replacement, we can get a used engine that would come with a 12 month/12,000 mile warranty that can be done at our cost for $2,600 which, New Deal would be willing to pay $1,300 to cover this cost as well. The shop address is [redacted] Glendale Ave, Glendale, 85301 and their phone number is ###-###-####. We would like to thank the Revdex.com for your time and help with this matter. We really work hard to please our over 200 customers every month. If you have any further questions or concerns please do not hesitate to contact me.

Complaint ID # [redacted]   It appears that the customer has had the vehicle repaired and fixed already. We unfortunately are unable to help with any of the repairs after it is already fixed. The vehicle was past the implied warranty of 15 days/500 miles and the customer has already had the repairs done. Customer was requesting to get help with the repairs as they could not afford to fix it. It seems that the customer must have already started the repairs when the initial complaint was filed. We would not be able to reimburse repairs done at another repair shop or for a rental car. We would like to thank the Better Business Bureru for their time in helping with this matter.

RE: ID#: [redacted]
We are never happy to hear a customer has had a problem with a used vehicle they have purchased from us. We do all that we can to make sure every one of our customers have a positive experience. However, sometimes in this industry these things do happen. We have...

reviewed the complaint from the customer and respond as follows:The customer purchased the 2004 Chrysler Pacifica on February 2nd. Each vehicle is test driven, inspected and state emission tested before being placed out for sale. Each vehicle is sold with the state implied warranty of 15 days/500 miles on the drive train. We also offer extended warranties on every vehicle starting at 3 months/3,000 miles for $99. It is unfortunate that the customer is having an issue with the vehicle. However, it is impossible to predict what may happen to a vehicle, three months down the road. A blown head gasket is commonly caused when the vehicle has been driven too long while overheating. 
As a good faith gesture, we would offer the customer two options. We have contacted an independent shop that we work with down the street from us. Our cost on completely rebuilding the top of the motor with new heads and a new gasket is $2,200. We would be willing to split that with the customer and pay for half of the repair. Customer pays the shop $1,100 and we will pay the remaining balance. Second option that the shop mentioned to us is getting a used motor that would come with a 3 month/3,000 mile warranty. The used motor has 90k miles on it and the cost would be $1,000. We would cover all labor to have motor installed from the shop. All the customer would pay for is the motor. We feel this is more than reasonable as the problem occurred three months after the sale of the vehicle. 
We would like to thank the Revdex.com for your time and help with this matter. We really work hard to please our over 200 customers every month. If you have any further questions or concerns please do not hesitate to contact me.JD S[redacted]General Manager

We at New Deal

do our best to be fair to each and every customer. We have expressed in our

previous response that we would have had no problem replacing the fuel pump if

it in fact had been damaged when we first repaired it. It is very possible that

during re installation there may have been an issue and something happened to

the fuel pump. However, if the customer noticed it right away, we should have

been notified before the customer spent $1,300 at an outside repair facility.

We can’t be held responsible for a repair that was done while under our

warranty that would have cost substantially less. As a good faith gesture, New

Deal would be willing to reimburse the customer the cost of the Fuel Pump part itself. We

called Camelback Mazda and our cost for that pump is $407.76. We can’t pay for

another shops labor or extra cost that they may have charged the customer.   It is

unfortunate that this shop charged as much as it did to the customer, but we do

feel this is a fair offer given the circumstances. We can have a check in the

mail to the customer if the Revdex.com feels this is a fair offer sent out right away

certified mail. We would again like to thank the Revdex.com for

your time in regards to this matter. JD

S[redacted]New

Deal Pre-Owned Autos

We are never happy to hear a customer has had a problem with a used vehicle they have purchased from us. We do all that we can to make sure every one of our customers have a positive experience with us. However,sometimes in this industry these things do happen. We have reviewed the complaint...

from the customer and respond as follows:The customer did purchase a PT Cruiser from us on November 15, 2014. We are sad to hear that the customer has spent so much on repairs in the short amount of time. However, this unfortunately sounds like they received a few recommendations  from a repair facility, in this case [redacted] which were unnecessary.Customer says that they had motor mounts and timing belt replaced. We have attached paperwork  showing that just a few days prior to customer purchasing the vehicle, we had an outside repa\r facility replace the Front,Rear and Transmission mount on this specific vehicle. As well as the [redacted] that shows the Timing Belt was replaced from the previous owner just 2 months before the customer purchased the vehicle. [redacted] should not have done a timing belt after inspecting the vehicle and seeing that it was already new.It is in our opinion that [redacted] may have overcharged or did unnecessary work to the vehicle that the customer should have received a second opinion before proceeding to spend so much with them. Motor mounts should not cost anywhere near $1,200 to replace. Being 7 Months after the purchase of the vehicle,the thing we can recommend is getting a second quote on the AC and wheel bearing repair. We use a shop on [redacted] and Glendale that is very reasonable and the address is on the invoice attached. Small repairs that are $200-$300 are not uncommon in a used car and are considered maintenance items most of the time.We would like to thank the Revdex.com for your time and help with this matter. We really work hard to please our over 200 customers every month. If you have any further  questions or concerns please do not hesitate to contact me.

Hi
I appreciate the business offer however I couldn't wait for their response before fixing the vehicle due to my son needing a car to get back and forth to work.  I replaced the engine for a total cost of $3152.62 and incurred the expense of a rental car in the amount of $1398.23 in which case neither were covered by my insurance company or the gap insurance that I purchased for this vehicle.  It would have had to be in an accident for the insurances to kick in.
I would like to counter their offer and if they would reimburse me half the cost of the engine replacement in the amount of $1576.62  or reimburse me for the car rental cost of 1398.23  or they reimburse me $1100.00 which is the higher amount they were going to give me for replacing the top head gaskets that would be acceptable.
I very much appreciate all that the Revdex.com is doing to help resolve this matter.
Sincerely,

The Warranty of 3000 miles was through a warranty company and was good for 3000 Miles.  Customer drove vehicle 3250 miles. It is impossible for any dealer to know what will happen to a vehicle 3250 miles after purchase.   

 

 Obviously with over 200 cars sold every month we have a lot of satisfied and repeat customers.  In addition we have a A+ Rating with our Revdex.com.  In this industry it is impossible to please everyone although we do try our best. 

 

The SRS light was ON when vehicle was purchased and we were not hiding anything.  It was apparent and ON at time of purchase. This usually means they need serviced and we do not service air bags.

 

We only offer to pay for the labor now as a good faith offer.   Most customers would be happy to accept such a good faith offer as we are not responsible to fix it since it was apparent at time of purchase.

 

Again, there is NO WAY anyone can tell a transmission may fail in 3000 miles.  The state law is warranty MAJOR items for 500 miles.  The customer is far over that amount. 

 

The timing belt was not covered under any warranty as it is a maintenance item.  Many used vehicles should have timing belts replaced as a maintenance item just like tires and oil changes.  This is to prevent future problems.   It is up to the customers if they want to replace their timings belts or not.   Again, we have no clue when timings belts may or may not have been changed so it is not uncommon for a buyer to change it ands start their own service records just like other maintenance they will need to perform.

 

Our offer to pay the labor to fix the airbag is still valid from 30 days from this response.  [redacted] is authorized dealer to repair.  This is simply a "good faith" offer and by no means suggests we did anything wrong.

We at New Deal do our best to make sure every customer is satisfied with their purchase and has a positive experience. We would like to express that a used vehicle no matter the age or mileage, is going to need Maintenance repair items. We do feel that the customer would be happy and enjoy their vehicle without making it brand new from the Cadillac Dealer. If however, the customer absolutely does not want the vehicle they purchased. We would be willing to purchase the vehicle back at the proposed amount from the customer of $2,800. Customer would need to bring in the title and for us to look at the vehicle to make sure it is in the condition from when it was purchased. Our office manager who writes the checks is here Monday-Friday 9-4. Customer can come in any time during that time period. We would like to thank the Revdex.com in helping with this matter. JD S[redacted]

We are never happy to hear a customer has had a problem with a used vehicle they have purchased from us. We do all that we can to make sure every one of our customers have a positive experience with us. However, sometimes in this...

industry these things do happen. We have reviewed the complaint from the customer and respond as follows:  The customer did purchase a 2001 [redacted] on February 15th from our dealership. None of our employees can remember talking to customer about having shifting problem issues the same day. However, if someone told them to check the fluid level as customer has stated, that would only be to save them a trip back to us for a simple solution.  The customer was given a free 3 month 3,000 mile warranty that would cover the engine and transmission at no cost. So if there was a problem with it, we would have no problem replacing the transmission as it would have been covered by the warranty company.  Customer states that they took it to [redacted] for a once over and they found a few minor issues that were resolved. Customer states that it had a bad transmission from the beginning with codes in the computer. If that was the case, how could both us and [redacted] miss that as well. Also, the customer has driven the vehicle 3,256 miles as they say since purchase. There is no way of knowing what can happen thousands of miles after purchase with a used car. The customers’ family did come in on June 21st, and discussed this situation. I believe a lot of what was said has been lost in understanding and misunderstood since the customer writing this complaint was not present at this time. The customers’ mother came in regards to the airbag light being on. Customer states that they called shortly after purchase and spoke with [redacted] our  Sales Manager regarding this issue. [redacted] was just recently hired and started June 3rd at our dealership. That would be 3 months after purchase of their vehicle. When we sat in the office and the customers’ mother provided what had happened, she said her biggest concern and the only thing she was asking for was for us to fix the SRS light as that should have been fixed before selling it as that was a Federal Law. She mentioned the transmission issues and when I offered to help look at that repair, she said; she was not asking for that, she just wanted us to fix the SRS light as that was all she wanted. Her husband and father as I would assume were in the room as well. I offered for her to bring the vehicle to a shop that we use. They would not charge her a diagnostic fee so we can see exactly what was wrong. I also offered the customer that if depending on what it was they would be responsible for the part and we would cover all labor. Customer did not agree and stormed out of the office saying to her husband and father to call the lawyer on Monday.  With regards to the [redacted] comment, we in no way ever said we “take our direction from [redacted]". Again, I believe since the actual customer was not present here, things got lost and misunderstood. Just like she says we did not offer to pay anything in regards to the SRS light. When we did offer to cover all Labor. Also, her mother did not ask anything in regards to timing belt and transmission, her only concern was with the SRS light. As much as we check out our vehicles, there is no way to know what can happen a few hundred or in this case, a few thousand miles after the time of purchase. We are sorry to hear about the problems this customer has had and as a good faith offer, we are still offering to have her bring the vehicle for a free diagnostic on the SRS light and still cover all Labor for replacing what is causing the SRS light to be on. All the customer would have to pay is our cost of the part. We would like to thank the Revdex.com for your time and help with this matter. We really work hard to please our over 200 customers every month. If you have any further questions or concerns please do not hesitate to contact me.

Sincerely,

False story lies lies and inappropriate  behavior and name calling from the finance manager ron I never got irate but was upset from the service and that was and is apparent  !!! I called and asked if these would be tooling care of the guy I spoke to said Yes I didn't find that if you guys knew they were struts why did your guy have to take a ride with me just push down on the car watch and listen if it buckles or hesitate to pop rite up bad struts nice car nice miles bad service from usually good people very unhappy so unhappy I went to Revdex.com all because you barely wrapped all those chewed wires I even missed on my first inspection  but NOT on my second inspection I've brought you busy and still like you guys and still wish I could buy cars trucks vans etc etc from ya all but as Now I'm hurt and offended struts cost 2 300$ bad name bad service costs reputation and treerepeat customers I bought them and put them on next time honor YouR WorD peace

RE: Complaint ID #  [redacted] We understand the customer is un-happy that their vehicle may need struts. Again, this is not a major mechanical issue and the car is completely safe to drive. It is not uncommon for a 15 year old vehicle to need struts. We did offer to take the vehicle back no questions asked if the customer was unhappy with the vehicle. Since the customer did not come back, we assume they are satisfied with the vehicle. As another chance to make the customer happy, our cost for two front complete struts is $150. We would cover all labor associated with replacing the struts and all the customer has to pay is the cost for the parts. We would like to thank the Revdex.com in their help with this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a 2007 dodge caliber on 9/30/13. Before even considering the type of car I wanted, I specifically told the sales rep, Jack, that I wanted to see the cars, test drive it and then discuss numbers. He insisted on starting with numbers and then looking at cars. Every time I looked at a vehicle he just handed me the keys and allowed me to be on my way and somehow, after hours of discussing numbers, I was never given an opportunity or asked if I would like to drive the vehicle. After it was purchased, I drove it all of 20 minutes when the battery light came on and the car started over heating. This was a result of a broken belt from my understanding. All I was able to do with the car was full up the tank (they gave me the car with the gas light on) and get on the freeway-didn't even make it home. I told them that I didn't want the vehicle, and their response was simply "To Bad" because I had signed off on it and they could do nothing more. After looking at my contract myself and with a lawyer, I was able to determine that they could in fact cancel the loan at their discretion. They offered me to get into another vehicle but it would require more money down (meaning [redacted] are willing to cancel one loan to get me into another). Then to make things even worse, the part for the car needs to be ordered so I don't even have the vehicle.Desired Settlement: I would like the business to cancel the loan and fully refund me for the down payment and gas I spent on the car in the 30 mins I owned it.

Business

Response:

We are never happy to hear a customer has had a problem with

a used vehicle they purchased from us. However, in this industry sometimes

these things happen.

We reviewed the complaint as respond as follows:

The customer did have a breakdown immediately after

purchasing the vehicle and we informed her right away not to worry that we will

obviously repair the vehicle at absolutely no cost. We provided a free loaner car to the customer to use while

we perform the repair. We are currently replacing the fan belt and

the vehicle should be ready today.

We also offered to switch the customer to any vehicle if she

would prefer to do that. Of course if

she buys a more expensive vehicle there would be more to pay.

We are not sure what else we could do better. We are fixing the vehicle at NO cost to the

customer and supplied her with a free loaner vehicle to use while her repair is being done. We also offered to switch to a different vehicle

of same value or pay the difference if it is more.

We take pride in our A rating with the Revdex.com with over 250

used cars sold each and every month we always try our best to make every

happy.

If there is anything else we can do please let us know.

Kind Regards,

New Deal

Review: on 6/26/2013, I have recently bought a car with all my allowance and hard earnings. 0n 6 30/13. I filled my gas tank to fill up completely then there was a very bad gas leak.. s o I dropped it off to them. july 3rd recieved car back then went to another mechanic cause from here I feel something is not right. behold the ace compresser is going out and the engine needs to be serviced along with transmission and all 4 tires were flat. so I went to replace all new tires on the van with reciept and mechanic reciept and brought the car back to them and explained to them that this is whats going on would not refund tire money or give a written statement on promising ac will be fixed when goes out. july 7 car returned for gas leak again on a full tank brought it back for them to fix, so then I recieved the car back on the july 10 2013, and asked. a refund for my gas reciept he the dealer said no I replied I did not take the gas out you all did. he said the mgr. would be in tomorrow speak . and again another gasoline leak. after filling tank up again. so I brought it back to them after work. and asked them to have the heasd mgr. to call also the mechanic. all I get is ill let sthem u called they get the messages. I three days I have heard no response from head mgr. or mechanic.Desired Settlement: new ac compressor. and a new gas tank. this is a very big inconvience and a refund for my gas a put in the car. and the tires I had to replace because they were flat and the dealer was closed. have reciepts for all. also appreciate a phone call back after the third attempt. and paper reiepts on my car being fixed

Business

Response:

We are never happy to hear a customer has had a problem with a vehicle they purchased from us. However, in this industry sometimes this happens. All of our vehicles come with a free 15 day/500 miles warranty on a major mechanical failure. If the customer is having a major mechanical failure we would simply ask they call and set up and service appointment to bring the vehicle in for a free inspection. We will determine if the issue is a major mechanical failure under the 15 day/500 mile warranty.Tires and items that were apparent when the vehicle was purchased are generally not warranted.If you have any further questions please do not hesitate to contact us.Regards,[redacted]

Customer service is terrible there once youve already purchased your vehicle. The car I bought has several issues which were never taken care of after taking it there several times. First time I brought it in, I was told that it would be about an hour or two, tops.. I had no other mode of transportation and me and my daughter were forced to sit there for over nine hours while their so called mechanic was making repairs. They did not offer us anything during that time.. a drink, bag of chips, nothing! [redacted] the service manager kept coming out every couple hours just to tell me it would be another hour. Finally they brought the car out front and I was able to get my daughter home. As soon as I started driving, I could tell they fixed nothing. The wheel shakes as if its going to fly off the hub, it overheats, I had to stop and put gas in it because it was empty when they finished their "repairs" when I put gas in it, it would not start and check engine lights came on. The next day I called to speak with the GM who refused to speak to me or return my phone calls. After calling and calling for the next several days, I was able to get [redacted] to speak to me, all he said was to bring it in. As I was bringing it in the next day the car overheated and lost all coolant. Had to sit there for an hour to have a family member to bring me fluid. Finally got it to the dealership! Turned out that it had a blown head gasket along with several other issues. It sat their for a whole week! After calling and telling me it was good now. I picked it up again on an empty tank and had to refill a whole tank of gas on my expense. The car still over heats, wheel is still loose and still stalls when you put gas in it! At this point im really starting to question wheather their mechanic is certified to be doing anything with repairs, or if hes even a leagal citizen or not. I tried to contact both [redacted] and the GM and yet again refused to talk to me or return any calls. Ive made them aware time after time about these issues and still nothing has been done, its been a comlete waste of time. I am now in the process of contacting attorneys regarding lemon law. Also, they still have not sent my plates for the vehicle, when I called in to let them know it would be expiring they just told me to callback when it expired.....? I did so the following week and she yelled at me because it was sunday and could not get another temporary tag. Beware if you plan on buying from there! Every car is a peice of junk! They're all suppose to go through 150 point inspections as advertised, but its very clear once you start test driving them, that they were never inspected! I picked one that drove the best, and now has major mechanical issues! I have no idea how they have an A+ rating... they should be shut down for putting people in danger and selling nothing but lemons. If you do buy a car from them, be ready to lawyer up!

Review: I bought a [redacted] from New Deal. They state that you have 15 days to get it fixed if it is malfuncting and they will fix it for free. I called 11 times and showed up twice all in which they said they will leave a message for the person [redacted] to get it fixed and that its okay if the 15 days has gone past and if it has then they will still honor the 15 day warranty (which is the law anyways) I keep calling becuase my transmission was going out. I had to use my extended warranty to get ot fixed because they refused to fix it or call me back. The cost was 500 dollars after the warranty when it could have been free if they did their job. I spoke to this women [redacted] every time and she was the rudiest person I have ever talked to. She refused to let me talk to a supervisor. I told her she was breaking the law by not fixing my car and if they do not fix it I will take them to court. She said "fine take me to court". I asked her why are you being so rude is this how you talk to customers and she keep saying "yes it is" over and over again like a child. She was unwilling to help me out in anyway. They are willing to take my money and willing to break a state law.Desired Settlement: To pay a portion of the bill for the auto work in compensation or open to other options

Business

Response:

To: To Whom It May ConcernFrom: [redacted] Date:March 4, 2015 Subject: 10#:[redacted] have reviewed Mr. [redacted] complaint and have found some valid points. I have also spoke with Mr. [redacted] and absolutely agree there was a breakdown in communication between both my Business Managerand my Service Manager leading to a delay in responding to his concerns.I have agreed to and have already mailed a check to Mr. [redacted] for a portion of his out of pocket expenses.At the end of our conversation I believe Mr. [redacted] was satisfied with the resolve to his concerns.If you have any further questions or concerns, please feel free to contact me at [redacted]

Review: I purchased a 2006 Pontiac G6 on 02/05/2013 from new deal preowned cars with a total down payment of $2,500. On 04/02/2013 I was called back into the dealership by the finance manager at the time [redacted] informed me the previous bank did not not approve the loan and another bank had approved the and they required an additional $1,600 for a total down payment of $4,100. I expressed to [redacted] at the time I did not have an additional $1,600 to put towards the purchase of the vehicle. We then set up an payment arrangement for me to pay the remaining balance a week from that day which was 04/10/13. On 04/09/2013 I placed a phone call to the dealership asking to speak to [redacted] I was then informed [redacted] was no longer with the company and my file was handed over to [redacted]. I spoke with [redacted] she told me she hadn't had a chance to look over my file and would look over it and call me if she had any additional questions or needed any information. We also made another arrangement for me to come in on 04/15/2013 to pay the additional monies due. I was unable to make it to the dealership on 04/15/2013. On the evening of 04/16/2013 the car was picked up outside my home by [redacted] owner of [redacted] towing and recovery company. The next morning 04/17/2013 I placed a phone call to [redacted] asking why the had been picked up and what needed to be done in order for me to either get the car back or the refund of my down payment. [redacted] then told me the file was no longer in her hands and had been given to the manager ** and that I needed to talk to him about recovering car. When asked to speak to [redacted] she told me he was not in and for me to call back. I made several attempts to reach ** each time I called I was informed he was not in. About a week after failed attempts to get in contact ** I drove down to the dealership with my father asking for **. Again I was informed ** was not in so I asked if [redacted] was in and if we could talk to her. I was then told [redacted] had gone on maternity leave and there was a new finance manager that we could talk to. After waiting about 30 minutes we were able to talk to the finance manager. After explaining to him the situation and after all the hassle I no longer wanted to car; in which was already put back onto the lot listed for sale, that I just wanted my down payment refunded and was willing to pay any milage and towing fees. He told me it shouldn't be a problem but there was nothing he could do and I would have to speak to the owner of new deal whose name is [redacted]. The following day I placed a call to the dealership to speak to [redacted]. I was told [redacted] was not in and they did not know when he would be in and to call back. After a week of placing calls and leaving messages to the dealership with failed attempts to talk to [redacted] I finally was able to talk to [redacted]. I explained to him what was going on he explained to me reasons why the car was recovered from my home and asked what it was that he could do for me. I explained to him it had been a month since the car was picked up and after being given the run around I just wanted a refund of my down payment minus any fees due to milage and and towing fees. He agreed to refund the money in the form a check and he would need the rest of the day to calculate the fees. He was very pleasant and it was a pleasant conversation. Now it's 06/09/2013 and I still have not received my refund or so much as a phone call from [redacted] or any other employer from new deal,preowned cars after several phone calls and leaving messages.Desired Settlement: I am now seeking the full refund of $2,500 for the huge inconvenience new deal, preowned cars has caused in the form or cash or a credit back to the credit card I used for the purchase.

Business

Response:

We are never happy when a customer has a bad experience with our dealership. We stride to make sure every customer has a smooth and pleasant transaction on every deal we do. Unfortunately, disagreement does arise and we do our best to come to an agreement.After reviewing the complaint above we respond as follows. The customer did purchase a Pontiac G6 from us on 2/5/13. New Deal tried calling Customer numerous times regarding their vehicle and customer did not contact New Deal till 4/2/13. The customer had agreed with New Deal to bring in additional down payment for this deal. Customer agreed to pay the $1600 on 4/10/13. Which, the customer did not pay on that day. On 4/12 New Deal did call customer and set up another arrangement to pay on the 15th. On the 13th we tried calling again to make sure customer would come in on Monday and left a voicemail regarding the down payment and in addition, we still needed additional stipulations that the customer never bought in and the customer had switched insurances without letting us know. When the customer missed a second arrangement on the 15th, we felt that we had given enough opportunities and decided to have the car repossessed. As a good faith offer, we would like to mail a check to the customer for $1,120. The customer had driven the vehicle for over two months and put 3,044 miles on it. We feel charging $500 for the miles that were put on is fair given the amount of miles. $550 for the repossession that [redacted] towing charged us .Going back to the original contract on 2/5/13, her first payment of $330 was due on 3/22/13. The total of those three fees comes out to $1,380. We will mail a check to the customer for $1,120 if both the Revdex.com and customer agree this is fair. We would like to thank the Revdex.com for your help and time in this matter. We take pride in our “A” rating with the Revdex.com and with over 200 cars sold each and every month for the past 10 years we really do try hard to satisfy all of our customers. We are proud to be an Accredited Business with the Revdex.com. If you have any further questions please do not hesitate to contact me.Sincerely,[redacted] New Deal

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9575843, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To whom it may concern;On June 10, 2013, I filed a complaint with the Revdex.com against New Deal, Preowned Cars in Glendale, Az. On July 11,2013 an agrerment was made that New deal will mail a refund check. Its been nearly a month and I have yet to recieve my refund in the mail. New Deal has been giving me the run around since April. It is now August. Ive been more than patient and would like to receive my refund so I can move forward. New Deal has caused a huge inconvenience. Im not sure if you the Revdex.com will be able to help at this point, I would appreciate if you could give a reponse either way.

Review: I bought a car on August 2nd 2013, and just had it towed to the dealership today on October 1st 2013. Yesterday, September 30th 2013, the car stopped "driving" when I was in the middle of the road with my 2 small children in the car. It was running, but was no longer going into drive even though it said it was in drive. Today I am at the dealership and being told it will be $1600 in repairs, on a vehicle I bought less than 2 months ago.

I do understand that used cars come with issues. I was never offered an extended warranty when I purchased the car, I would definitely have bought one if it had been offered. The salesman that sold us the vehicle was acting odd all day and I assume he was on drugs or alcohol.

When I called to talk to the service depatment this morning about getting the car towed to the dealership and getting the car checked out, the gentleman who answered the phone was immediately defensive and was saying that the car was past the lemon law. It is just a little disturbing that a dealership's service department would get so defensive and start bringing up the "lemon law" right off the bat, as if this sort of thing happens all the time.Desired Settlement: Repair the vehicle for a fair price and offer a payment plan. I understand that transmissions are expensive. But honestly, this situation is a bit ridiculous. I should have been offered an extended warranty if the dealship offers them. I did not know the dealership offered them because it had never been mentioned until we came in today. And needing a full transmission rebuild in less than 60 days of purchase is a bit extreme.

Business

Response:

New Deal

Glendale, AZ 85301

[redacted] Phone

We are never happy to hear a customer has had a problem with

a used vehicle they purchased from us. However, in this industry sometimes

these things happen.

We reviewed the complaint as respond as follows:

Every used car we sell comes with a 15 day/500 mile warranty

on a major mechanical failure. The

customer purchased the vehicle 2 months ago and has driven over 3000

miles. We of course offer warranties through a

national warranty company. There are

also many companies that offer warranty

protection on a used car that can be purchased.

This is the same for DVD players and washers and dryers and any other items

a consumer purchases. New Vehicles also have warranties available. Even IPods and cell phones offer warranties

to protect the consumer. The reason these warranties are offered is the items

are made to break. No one knows when a

item will break this is just how things are designed and built.

The transmission has failed.

To replace the transmission is a cost of $1,600.00. This is our dealer cost and the retail cost

would be over $2,500.00. As a good faith

gesture we have offered to pay one half of the transmission repair cost and do

the work at our shop. We would pay

$800.00 toward the repair and the customer would need to pay $800.00 toward the

repair for a total of $1,600.00. We feel

this is a very good offer as we are really not responsible for any of the

repair. There is no way to know that a

transmission will fail 3000 miles later.

We sell over 250 used cars each and every month. We take pride in our A rating with the Revdex.com

and work hard to make every customer happy.

Again, we feel our offer to pay one half of the transmission

repair is very fair. I do not know of a

used car dealer that would offer to pay one half of a $1600.00 repair 3000

miles after the time of sale.

Please let us know if we can do anything further.

Kind Regards,

New Deal

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,