New Deal Preowned Autos

Review: We purchased a 2008 Chrysler PT Cruiser from New Deal in late May. It died on 7/3/15 which I know is out of lemon law range. However, upon having it checked out, it was sold to us with a rusted engine block, warped head, busted head gasket and the Firestone I took it to claimed the best option was FULL ENGINE REPLACEMENT.

I have since taken it to a [redacted] repair facility (for a [redacted] discount) and it will cost $5,800 to replace the entire engine. Consequently, this is almost as much as I financed the vehicle for and still haven't even made my first payment.Desired Settlement: I request a full replacement of the engine with top notch work for a severely discounted price from the dealership.

Business

Response:

We are never happy to hear a customer has had a problem with a used vehicle they have purchased from us. We do all that we can to make sure everyone of our customers have a positive experience. However, sometimes in this industry these things do happen. We have reviewed the complaint from the customer and respond as follows: The customer did purchase a PT Cruiser from us in May. The vehicle hasbeen in Nevada and Arizona its entire life according to [redacted] so we are unsure how it would have a rusted engine block. We would be more than willing to helpout this customer in getting her vehicle back on the road. We work with an independent shop that is located on 61 st Avenue and Glendale Avenue. We have already spoken with them and they will get it in right away.The customer is well past the Implied Warranty period of 15 days/500miles. We do not feel we would be responsible for repairs made after the Implied Warranty period but we are willing to offer the following as a good faith gesture: New Deal is willing to pay for half of the repair cost with the customer. If it is ahead gasket repair, this can be done with rebuilding the top of the engine with anew head all rebuilt for around $1,200 which New Deal would be willing to pay $600 of this repair. If it does need an engine replacement, we can get a used engine that would come with a 12 month/12,000 mile warranty that can be done at our cost for $2,600 which, New Deal would be willing to pay $1,300 to cover this cost as well. The shop address is [redacted] Glendale Ave, Glendale, 85301 and their phone number is ###-###-####. We would like to thank the Revdex.com for your time and help with this matter. We really work hard to please our over 200 customers every month. If you have any further questions or concerns please do not hesitate to contact me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Two separate shops I contacted stated that simply replacing the head gasket, head, and block would be sufficient. That only full engine replacement was warranted. I did go ahead (because I needed a vehicle) and had the engine replaced. If New Deal Used Cars wants to satisfy me, they can reimburse me $3,250.00 for half of the engine replacement.

Regards,

Business

Response:

After reviewing the response of the complaint, we unfortunately would not be able to reimburse over $3200 back to the customer. We feel our offer to have the vehicle inspected at an independent shop we work with and if it did indeed need an engine replacement we would have been able to get the same repair done at an extremely discounted price. We even offered to cover some of the work with the shop we work with as a good faith gesture after the implied warranty had expired. If the customer decided to have the repairs done on their own we cannot control that. At this time since the work has already been done without allowing us to help in the repair, we feel there is nothing else we can do. We would welcome any feedback or recommendations the Revdex.com may have regarding this matter We would like to thank the Revdex.com for your help and time in this matter. We take pride in our “A” rating with the Revdex.com and with over 200 cars sold each and every month for the past 10 years we really do try hard to satisfy all of our customers. We are proud to be an Accredited Business with the Revdex.com. If you have any further questions please do not hesitate to contact me.Sincerely,[redacted]New Deal

Don't do it! I moved here August 2011 for law school. Stumbled across this lot and purchased a car for the cash price. As soon as I drove off the lot I realized the cigarette lighter didn't work. I realized it work During the demonstration because they were holding it in. That was problem one. I called to ask them to fix it and they told me once you drive off the lot it's as is. A few days later the entire front bumper just fell off! Completely! My battery was exposed other parts of under the hood was exposed and of course they refused to assist in getting it put back on. Fast Forward to present day after I've put an additional $2,000.00 into the car the engine goes out. I've owned the car for less than two years. My advice to you is go somewhere else.

Review: New Deal Used Cars sold me a dangerous vehicle leaking gas. After taking it in for them to fix. They made the problem worse. I couldn't trust them to fix it after that in fear of my families and I being in danger I took it to a reputable mechanic which informed me they could clearly see a punctured fuel pump after taking tank off. I asked out of trouble and courtesy to contribute to the cost. After purchasing the vehicle not even a week ago for 8000. The sales manager told me no only in their shop. To me this has been not only a dangerous situation that could 've cost me and my daughter our lives, but also expenssive. I didn't even bring up the dirty oil, transmission fluid old and back brakes being old. No empathy from them at all. Very bad bad business.Desired Settlement: Pay for car repairs of the fuel pump and labor.

Business

Response:

ID#: [redacted] We are never happy to hear a

customer has had a problem with a used vehicle they have purchased from us. We

do all that we can to make sure every one of our customers have a positive

experience. However, sometimes in this industry these things do happen. We have

reviewed the complaint from the customer and respond as follows: The customer did purchase a

2007 Mazda 3 on October 3rd. The customer brought the vehicle in on

October 7th complaining of a gas smell. We had our shop inspect the

vehicle and drop the gas tank. It was then discovered that an O-ring that goes

around the gas tank opening was cracked. The part was replaced and reinstalled

in the vehicle. The vehicle was left running afterward on the lift to double

check no other leaks. After the repair was made, we notified the customer the

next day and it was picked up on the 8th. The next phone call we

received from the customer was that they had a $1,300 repair bill done from

another shop and asking for us to pay for the repair. We are unable to pay for

a repair done at another shop as it was still under warranty through us. If it

was still leaking we would have had no problem fixing it. We did not have the opportunity

to repair it the second time. We understand customer may have been frustrated

that is was not fixed the first time. However, when it comes to mechanical

repairs, this does unfortunately happen no matter what shop you take it to. We

again would have had no problem replacing a $300 fuel pump at no cost to the

customer if given the chance to re-inspect the vehicle. We would like to thank the RevDex.com for your time and help with this matter. We really work hard to

please our over 200 customers every month. If you have any further questions or

concerns please do not hesitate to contact me.JD S[redacted]General Manager

Consumer

Response:

My car I purchased was not fixed the first time I brought it in when smelling gas. It did smell like gas right away after leaving New Deal after Mark said it was "Just a O ring, and was fixed. My car was taken to a mechanic of choice in fear of my family catching on fire. The car after fixed by Dave's car care has had no other issues, because it was properly fixed (Dave does have pictures of the tank when I brought it in after New Deal said it was fixed), Unlike New Deals mechanics. They owe me for time, anxiety from having my family in a unsafe situation, and cost of the fuel pump replacement. Thank you, Marilee Howe.

Business

Response:

We at New Deal

do our best to be fair to each and every customer. We have expressed in our

previous response that we would have had no problem replacing the fuel pump if

it in fact had been damaged when we first repaired it. It is very possible that

during re installation there may have been an issue and something happened to

the fuel pump. However, if the customer noticed it right away, we should have

been notified before the customer spent $1,300 at an outside repair facility.

We can’t be held responsible for a repair that was done while under our

warranty that would have cost substantially less. As a good faith gesture, New

Deal would be willing to reimburse the customer the cost of the Fuel Pump part itself. We

called Camelback Mazda and our cost for that pump is $407.76. We can’t pay for

another shops labor or extra cost that they may have charged the customer. It is

unfortunate that this shop charged as much as it did to the customer, but we do

feel this is a fair offer given the circumstances. We can have a check in the

mail to the customer if the Revdex.com feels this is a fair offer sent out right away

certified mail. We would again like to thank the Revdex.com for

your time in regards to this matter. JD

S[redacted]New

Deal Pre-Owned Autos

Review: I purchased a 2003 Cadillac Deville from new New Deal on 12.2.15 salesperson Mike. When I got in the car to test drive it the Check tires & Check coolant level messages were readable on the dash. I mentioned this to Mike & he said he would put air in the tires & have Mark (Service manager) take a look at the coolant level message. (Mike) put air in tires (which didn't resolve the issue) & (Mark) was under the hood to "top" off fluids. Mike said (check tires & check coolant level illuminated messages) would reset once I drove the car a few miles. That did NOT happen. the car also has a major oil leak. When I signed the contract I wanted to reflect the messages illuminated on the dashboard & the lady going through the the contract said I couldn't. I took the car to [redacted] & the list of MAJOR repairs is extensive. Right side Marker bulb & plate bulb inoperable, Crossover gaskets-Leaking, Surge Tank - Bad level sensor, Casehalf leaking, Both valve cover gaskets leaking, Oil pressure switch Leaking, AC Compressor leaking,, Left side front wheel hub,, Cabin Filter dirty, Service: Transmission, Brakes, P/S, Cooling & TBS. TOTAL Cost of repairs is $9063.06. If done @ one time the cost would be $5,753.34.. the car was sold with a open recall (Recall # 9100736) "Unintended ignition key rotation. took the car back to New Deal 12/31 & spoke w/ Mark he said I only had 15 days. After going back & forth & me asking how the car was sold for more than the "good/better" retail value w/ all these things missed including a open recall he asked that the car be dropped off on Tue 1/5/16 at 9am for them to take a look. dropped the car off w/Mark & gave him a copy of the repairs. At 5pm no call. I called to find out status receptionist said Mark is gone for the day, I stressed that was impossible A few minutes later Mark was on the phone & said the car is ready & the info sheet is in the car. piece of paper saying oil leak & replace coolant tank no mention of other repairs.Desired Settlement: There is still a oil leak as well as ALL the other mentioned repairs that are needed.

Option 1: To resolve this issue I would like a refund for the purchase price $3,988.00 of the car + Tax, title, license & fees $781.09 for a total of $4,769.09 & I would be responsible for the mileage I have driven at .15 cents per mile, 426 miles @ .15(c) $63.90. I would like a cashier's check in the amount of $4,705.19.

Business

Response:

New Deal [redacted] Glendale, AZ 85301 ###-###-#### Phone

Review: Bought vehicle 4/17 after leaving the lot two hours later. Check engine came on . car smelt like it was burning .the engine is making a clunk/ticking noise . next day ..today the car slowed down and stopped while I had my son in the vehicle with me. Lucky it wasn't much traffic nor was I on the freeway because my son and me could of seriously been hurt. Went to car lot for refund because that's a safety issue. Asked for my financial info on who I would be paying with did not give me that said they couldn't . as of right now I am not financed with anyone . so if they put it threw after knowing whats going on is defiantly fraud. I asked to speak with owner wouldnt give any info . as I was complaining male sales man just walks away.Desired Settlement: I will take legal proceedings if need be because my family life was in danger as well as the engine problem and I just got the car not even 24 hours ago.

Business

Response:

I have reviewed Ms. [redacted] complaint and am disappointed with her frustrations. Our hope is that every customer has a positive experience not only during the buying process but for months/years to come after the sale.Ms. [redacted] did purchase a 2009 Chevy Cobalt ([redacted]) on April 17th 2015 from New Deal Pre-Owned Autos. The purchase price was $7,200.00 not the $2,500.00 that Ms. [redacted] stated in her complaint. The $2,500.00 was her down payment.On April18'",2015 Ms. [redacted] came back to the dealership complaining that her check engine light was on and that there was a burning smell inside her car. Ms. [redacted] was advised that our ServiceDepartment was closed on the weekend but that we could get her in immediately Monday morning the 20th of April. At this time Ms. [redacted] asked to speak with our Finance Director, [redacted].Mr. [redacted] advised Ms. [redacted] at that time that we were still waiting to hear back from the banks and by Monday afternoon he could provide a lien holder to her. As promised, Mr. [redacted] contacted Ms. [redacted] via voice mail with a lien holder and great news that we had received an approval with a lower interest rate and lower monthly payments than she had originally agreed too.Also, on Monday my Service Director contacted Ms. [redacted] to set an appointment to resolve all issues that she had. Ms. [redacted] was appreciative and told my Service Director she would call him back with a time that was convienate for her work schedule. On Wednesday April 22, 2015 (today) Ms. [redacted] contacted my Service Director and stated she would bring in the vehicle to day to be looked at.My hope is that the customer will be satisfied with our services after the sale and this issue will be resolved.If you have any furthers questions or concerns, please feel free to contact me at ###-###-####.

Went into this dealership, about a month ago, looking for a reasonably priced & reliable car for my 16 year old son. The salesman [redacted] helped us look at and test drive a few different cars. There were plenty of cars for my son to choose from and within his budget. He picked one out and everything has been perfect since. It was by far the easiest vehicle purchase I've ever made. HIGHLY recommend New Deal Used Auto.

We bought a 2001 VW Beetle. We had it for 21/2 months and my daughter started having mechanical problems with the vehicle. Took the vehicle to VW dealer for a dignostic. They reported that the engine mounts and the transmission needs to be replaced, at about $8,000. The car was purchased for $6500 and the car is worth $4000 in blue book. My main complaint is, they knew the vehicle had transmission problems and should've made us aware of this issue. [redacted] is the bank we financed vehicle with and accepted volunteer repo of the vehicle. They said we're still on the hook for the remaining balance of the vehicle. They mentioned that after they auctioned the vehicle, we would owe the balance minus the sell amount for the car. I think this car is going to make its way back to an unsuspecting buyer and they're going to have to go through the same headache, which is totally fraudulant in my opinion. Please have any used vehicle inspected before commiting to purchase!!! This business practice is costing Americans a lot of money. I Do hope karma catches up with New Deal Autos and [redacted], they're definetely in bed together on this scam.

Review: I've bought the car in November 2014 . It's a 2009 pt cruiser that I bought and paid off in 3 months. At first I realized there was shaking and I took it in at big o tires and got I checked and 3 out of 4 mounts were really bad and had to get the replaced because there was a lot of shaking. So I had to pay 1200 and I had to get timing belt changed to.. And then after words I had to get tires which one tire was a complete different size from other and that cost me 359. And then my ac stopped working clause the ac is bad which is going to cost me. 290 and now the wheel bearing is cracked and that's going to cost me 350 , so far in the past 6 months I've put almost 2000 dollars on top of the 6100 and 800 in payments..this is the worst place ever..this place should not sell cars due to problems I've had and especially in Arizona I have no ac and have 3 kidsDesired Settlement: Would like my ac and wheel bearing fix since I had to pay for other , and I shouldn't have these problems since only had car for 6 months or so..they pretty much sold me a car that looked good on the outside and made it decent ..the car should have all these problems especially for the amount of money I've spent and but into it

Business

Response:

We are never happy to hear a customer has had a problem with a used vehicle they have purchased from us. We do all that we can to make sure every one of our customers have a positive experience with us. However,sometimes in this industry these things do happen. We have reviewed the complaint from the customer and respond as follows:The customer did purchase a PT Cruiser from us on November 15, 2014. We are sad to hear that the customer has spent so much on repairs in the short amount of time. However, this unfortunately sounds like they received a few recommendations from a repair facility, in this case [redacted] which were unnecessary.Customer says that they had motor mounts and timing belt replaced. We have attached paperwork showing that just a few days prior to customer purchasing the vehicle, we had an outside repa\r facility replace the Front,Rear and Transmission mount on this specific vehicle. As well as the [redacted] that shows the Timing Belt was replaced from the previous owner just 2 months before the customer purchased the vehicle. [redacted] should not have done a timing belt after inspecting the vehicle and seeing that it was already new.It is in our opinion that [redacted] may have overcharged or did unnecessary work to the vehicle that the customer should have received a second opinion before proceeding to spend so much with them. Motor mounts should not cost anywhere near $1,200 to replace. Being 7 Months after the purchase of the vehicle,the thing we can recommend is getting a second quote on the AC and wheel bearing repair. We use a shop on [redacted] and Glendale that is very reasonable and the address is on the invoice attached. Small repairs that are $200-$300 are not uncommon in a used car and are considered maintenance items most of the time.We would like to thank the Revdex.com for your time and help with this matter. We really work hard to please our over 200 customers every month. If you have any further questions or concerns please do not hesitate to contact me.

Review: On 2/15/14 I bought a 2001 [redacted] the dealer gave me a 3 mos / 3K mile warranty. I had always been told by may family to get a warranty and they wanted way to much for an extended warranty and when I explained that I had a new baby and couldn't afford what they wanted for long term warranty they said they could give me the 3/3 warranty. The SRS light was lit when I test drove the car but they told me it was nothing to worry about. I don't even know what a SRS light is.

On my way home the car started having issues moving from 1st gear to 2nd gear so I called the dealership and they told me it just probably needed fluid. I called my grandfather and asked him if he could fix it for me and on Monday the 18th he took it to [redacted] for them to give it a once over. They found that the gasket was bad and they replaced it. They had to fix an O ring and found a oil leak and fixed an oil pressure switch. They also said the car was way past its routine maintenance and need the timing belt changed. As far as the SRS light they told me to take it back to the dealer since they shouldn't have sold it with the airbags not working.

My mom called the dealership on the next day and spoke with [redacted] the Sales Manager and advised him what we were told. He said the warranty that they provided wouldn't cover the timing belt issue and that they are not responsible for routine maintenance so they would not fix it but they could recommend the mechanic that was located behind the shop since they don't have a service department. As far as the SRS they said they wouldn't touch it because if they did and it didn't deploy in an accident they could be help liable.

My mom then called the mechanic behind the dealership and he said he could fix the timing belt for a little over $500 and that he couldn't do anything with the SRS.

Now 4 months after the purchase of the vehicle the transmission is having major issues. I took it to a transmission shop and they told me it was in bad shape and would cost over $2,000 to fix.

My grandfather called the legal department at [redacted] since we are a military family and they recommended that we see the dealership and request that they take the car back and refund the money we paid since they should not have sold us a vehicle with a safety violation (SRS issues) and if they weren't willing to do that we should file a complaint with the [redacted].

On Saturday 6/21/14 my grandfather and my mother went to see the dealership on my behalf. They met with ** the general manager who told them that they wouldn't fix it and that they were not aware of any laws that required them to fix the SRS (airbags) prior to selling the car and that they new this because "[redacted]" the largest used car dealer does it all the time and they take their direction from how "[redacted]" works. They did offer to send the vehicle to a mechanic for me but I would have to pay for the labor and parts. They also told my family that they are not required to make sure routine maintenance is done prior to selling the vehicle and that they were not aware that there were any issues with the transmission even through the transmission shop said that they would have know there was an issue if they would have done the required inspection on the vehicle prior to selling it. ** also said that they were not willing to do anything else to assist us in any way. Just so you know I have only put 3,256 miles on the car since I purchased it 4 months ago so I am not an excessive driver

I will be filing a complaint with the [redacted], I will be filing a complaint with the [redacted], I will be requesting that the Base Commander at [redacted] put the dealership on a do not buy from list so no other military families are taken advantage of and I will be contacting the local new station to get the word out that the dealership doesn't stand by their product.Desired Settlement: My desired out come is one of 2 things. Either they take and fix all the issues with the vehicle (transmission, SRS and timing belt) at no cost to me since that is what should have been done in the beginning or they give me a refund of the $5,615.80 I paid for the vehicle 4 months ago. I also want to be reimbursed for the $101.21 and $34.00 for the minor repairs that were done 3 days after purchase

Business

Response:

We are never happy to hear a customer has had a problem with a used vehicle they have purchased from us. We do all that we can to make sure every one of our customers have a positive experience with us. However, sometimes in this industry these things do happen. We have reviewed the complaint from the customer and respond as follows:

The customer did purchase a 2001 [redacted] on February 15th from our dealership. None of our employees can remember talking to customer about having shifting problem issues the same day. However, if someone told them to check the fluid level as customer has stated, that would only be to save them a trip back to us for a simple solution. The customer was given a free 3 month 3,000 mile warranty that would cover the engine and transmission at no cost. So if there was a problem with it, we would have no problem replacing the transmission as it would have been covered by the warranty company.

Customer states that they took it to [redacted] for a once over and they found a few minor issues that were resolved. Customer states that it had a bad transmission from the beginning with codes in the computer. If that was the case, how could both us and [redacted] miss that as well. Also, the customer has driven the vehicle 3,256 miles as they say since purchase. There is no way of knowing what can happen thousands of miles after purchase with a used car.

The customers’ family did come in on June 21st, and discussed this situation. I believe a lot of what was said has been lost in understanding and misunderstood since the customer writing this complaint was not present at this time. The customers’ mother came in regards to the airbag light being on. Customer states that they called shortly after purchase and spoke with [redacted] our Sales Manager regarding this issue. [redacted] was just recently hired and started June 3rd at our dealership. That would be 3 months after purchase of their vehicle.

When we sat in the office and the customers’ mother provided what had happened, she said her biggest concern and the only thing she was asking for was for us to fix the SRS light as that should have been fixed before selling it as that was a Federal Law. She mentioned the transmission issues and when I offered to help look at that repair, she said; she was not asking for that, she just wanted us to fix the SRS light as that was all she wanted. Her husband and father as I would assume were in the room as well. I offered for her to bring the vehicle to a shop that we use. They would not charge her a diagnostic fee so we can see exactly what was wrong. I also offered the customer that if depending on what it was they would be responsible for the part and we would cover all labor. Customer did not agree and stormed out of the office saying to her husband and father to call the lawyer on Monday.

With regards to the [redacted] comment, we in no way ever said we “take our direction from [redacted]". Again, I believe since the actual customer was not present here, things got lost and misunderstood. Just like she says we did not offer to pay anything in regards to the SRS light. When we did offer to cover all Labor. Also, her mother did not ask anything in regards to timing belt and transmission, her only concern was with the SRS light.

As much as we check out our vehicles, there is no way to know what can happen a few hundred or in this case, a few thousand miles after the time of purchase. We are sorry to hear about the problems this customer has had and as a good faith offer, we are still offering to have her bring the vehicle for a free diagnostic on the SRS light and still cover all Labor for replacing what is causing the SRS light to be on. All the customer would have to pay is our cost of the part.

We would like to thank the Revdex.com for your time and help with this matter. We really work hard to please our over 200 customers every month. If you have any further questions or concerns please do not hesitate to contact me.

Sincerely,

Review: The vehicle is a green 1997 Ford Mustang GT. It was listed on the New Deal website with 56000 original miles. I looked at the car and purchased it for cash. I drove the vehicle home and noticed the odometer did not move, It was stuck at 56XXX miles. I immediately called the dealership and returned the vehicle. It has been over a week and all I get is the run around when I call. I looked at the Carfax report for this vehicle and noticed the odometer has been broken since 2009. It shows the same mileage as 2009!!! They signed the odometer statement that the car had 56XXX miles on it. They refuse to do anything to make the situation better. I called about 10 times asking for a manager and always get some excuse. Lunch, Vacation, etc.Desired Settlement: I told them that the mileage issues affects the cars value. I will keep the car if they repair the odometer and replace the worn out tires on it. Otherwise I want a refund.

Business

Response:

We will be happy to repair the odometer and replace the tires. We will notify customer when car is ready.

Thank you,

Review: On February 11th I leased a 2007 Chrysler PT Cruiser from New Deal Used Cars on [redacted]. The customer service wasn't all that great but I'm young and I wanted a car so I decided to go there. The price on the car was 5,777 and I put down two thousand. The salesman that was working with me went into the back and was trying to find a company to finance me he came out with the results and wanted me to put way more money than I wanted to. I politely said thank you and left out the door. Before I could reach the car he came out the dealership and told me there was one more option and that a company names [redacted] would finance me. Also that my monthly payments would be higher I agreed filled out the papers he gave me. Went to the back signed some documents and was in and out. On February 22 my car was gone the insurance investigator told me the dealership had repossessed my car. I called the dealership the "Finance Manager" [redacted] immediately got on the phone with an attitude told me to bring 250 dollars down if I wanted to get my car back. I asked why was my vehicle repossessed he said I didn't provide him with a reference sheet a proof a residency or proof of income. From the 22nd to the 27th I was under the impression that my car was stolen. I went down to the dealership with the money asked for [redacted](which is unprofessional)and we went back and forth I asked him could I have my car back and he shook his said and said "absolutely not". He directed one of the salesman to take me to the car and get my belongings. As I opened the door there was nothing in there someone had cleaned the car. I went back into the dealership [redacted] held out a sticky note with the address of where my things were.Desired Settlement: I would like to get the down payment that I had put down from the car back which was 2,000 dollars and the fee to get my things from towing company 25 dollars.

Business

Response:

We are never happy to hear a customer has had a problem with a used vehicle they have purchased from us. We do all that we can to make sure every one of our customers have a positive experience with us. However, sometimes in this industry these things do happen. We have reviewed the complaint from the customer and respond as follows:

The customer did purchase a vehicle from us on February 11th for financing. Part of the financing process is that we would need certain stipulations from customer regarding proof of residence and proof of income such as pay stubs. The customer was aware that these need to be brough to us in a timely matter within a couple days. We called on 2-12 as a coutresy call to remind what we would exactly need by leaving a message. We never heard back from customer or received any of the required paperwork needed. We called again on 2-20 and left a voicemail with customer saying how important it was that we needed proof of income and proof of residency. We were very blunt and said if we did not hear anything within 24 hours, she would run the risk of having her car reposessed and losing her down payment.

We never heard anything from the customer since the day they bought the vehicle. We had no other choice but to have the vehicle repossesed. After the vehicle was repossesed by an outside repo company, an insurance investigator came to our dealership and we informed him the car was not stolen but repossesed. He then gave us a different phone number for the customer than the one she had given us the day she purchased the vehicle. We attempted to call her then and got an answering machine as well.

The repo company takes the vehicle to their facility when a vehicle is repoed and takes out all belongings so they are not miss-placed before bringing the vehicle to us. We could very easily still get the customer into this vehicle by having the required documents given to us before customer takes the vehicle that we explained to the customer we needed.

We would like to thank the Revdex.com for your time and help with this matter. We really work hard to please our over 200 customers every month. If you have any further questions or concerns please do not hesitate to contact me.

Sincerely,[redacted]