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New Directions for Children,Youth,Adults & Families Inc.

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Reviews New Directions for Children,Youth,Adults & Families Inc.

New Directions for Children,Youth,Adults & Families Inc. Reviews (50)

This matter was escalated and resolved to *** ***'s satisfaction

*** *** has a corporate membership through Moody's CorporationThe process for cancelling a corporate membership can vary from company to companyIt varies because each corporation has its own processes and needs for extending benefits to its employeesThe process to cancel for ***
*** falls under our standard cancellation policy and requires a day noticeCancellation details were also included within the member's signed membership agreement

Hello ** ***,We have cancelled ** ***'s membership effective today, January *** He will not receive further charges from Equinox.Should you have any questions or concerns please do not hesitate to contact me directly.Best regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint was about misrepresentation, about an Equinox employee using information to induce me to sign the membership contractIt appears that Equinox has no protocol for dealing with an issue of misrepresentation by one of their employeesThe adviser who lied to me no longer works for Equinox, so I couldn't speak to him about this, and everyone else at Equinox ignores my actual complaint and instead just repeats their cancellation policy, which is a way of avoiding the actual issueI'm incredibly disappointed that this is allowed to happen.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** signed a membership agreement agreeing that her membership was for a minimum of twelve months after which time she would be able to terminate the membership at any time by providing days' notice. The member's cancellation request was processed on 5/*/and a cancel prorate of
$was collected for days in JuneHer cancellation will be effective 6/**/and no further billing will be incurredAlso, we update members in regards to rate increases via usps. *** *** has a corporate membership and with corporate memberships the process for cancellations and rate increases vary from company to companyThese variations are based on each corporation having its own processes and needs for extending benefits to its employees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The stated policy in Eduardo's response does not align with their practice1.During the membership siprocess, I was verbally assured that I was not held to a contract due to signing up through a corporate membership My wife, whom I signed up under the same membership, cancelled prior to a year passing without having to provide a formal letter or other documentation to cancelThis was all completely conveniently through email, with confirmation also coming through emailI am dumbfounded that this simple process has turned to lies and misleading statements in order to retain a membership payment for months longer. See the attachment, "Membership Change," for the final notice that Michelle's membership was cancelled within a year of joining. See the attachment, "Membership," confirming Michelle's account was cancelled, as well as a statement regarding why she was allowed to cancelIn fact, Michelle had a month gap before joining Equinox again under her own corporate membership; she did not enroll directly into that planThey were two seperate occassions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The process for cancelling corporate members can vary from company to companyIt varies because each corporation has its own processes and needs for extending benefits to its employees*** ***s corporate membership requires day notice, with a prorate to be collected from the day the
cancellation request is processedThese cancellation details were also included in *** ***s membership agreement that he signed upon joining the facility

Revdex.com:At this time, my complaint, ID *** regarding Equinox Fitness Club has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

*** was contacted by our Client Communications Manager and a refund was issued in the amount of $as requestedEmail was sent to both the member and the cardholder (members mother who filed complaint) to advise the refund has been issued

While *** ***'s membership is contracted under the Aegis corporate agreement, at the time of Michelle's cancellation, her account was notThe cancellation procedure for the Aegis corporate account varies to that of the corporate account Michelle's account was cancelled under

*** *** provided a signed membership agreement that advised of the one year obligation, as well as, a required day notice to cancel once the one year obligation was metCancellations are processed visiting the club and filling out a cancellation form at the front desk signed off by you and a
manager or submitting a certified letter to:Attn: Adam G***Equinox Sports Club Upper East Side*** *** *** ***
*** *** ** ***We do require a day notice, with a prorate to be collected from the day the cancellation is signed or the day the mail is postmarkedMedical cancellations can be immediate if you provide a signed doctor's note that states you are unable to work out for a period of months or more

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Equinox Fitness Club has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

*** *** provided electronic signatures stating that he understood that the agreement was for a minimum of twelve months at which time the membership could be terminated at any time with days written noticeHis membership has been cancelled according to these guidelines and no further billing
will be incurredIf cancelling for medical reasons a membership can be cancelled immediately by providing a medical note signed by a doctor

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club regarding complaint ID ***I have attached some supporting documentation.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have written assurance from the Corporate Membership advisor (attached) that the standard provision does not apply to Corporate membershipsQuoting the membership advisor: "Per our conversation & the attached, I confirm that you enjoy flexible cancellation through your new Corporate Benefit." Also, attached is the marketing material used to sell me the membship, which clearly shows month to month commitment. As such, applying days cancellation policy is inappropriate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Equinox Fitness continues to misrepresent their cancellation policyThey stated that I could "cancel anytime" (verbatim), and now, when I go to cancel, I am told I cannot cancel without first giving them days notice of my intention to cancelThis means the promise of being able to "cancel anytime" is absolutely a lieThis sophistry is absurd, and clearly serves no purpose other than to milk an additional month and a half of fees out of their members before leavingThey have lost a member for life, instead of a short period of time before returning to the city, and they will not get the business of any other referrals from me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club regarding complaint ID ***.Sincerely,*** ***

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