New Directions for Children,Youth,Adults & Families Inc.

[redacted]'s concerns and experiences have been escalated to the Equinox management team. His account cancellation and refund have both been processed and no further billing will be incurred.

At this time, I have been contacted directly by Equinox Fitness Club regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 The general manager for Equinox Gramercy, contacted both via email and phone to give me another opportunity to...

lock in their "promotional pricing" before it increases on November [redacted], 2016. However, this was another misrepresentation by Equinox as the original pricing ($165/mo) is still being advertised on their website.  In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize that [redacted] had a disappointing experience. We strive to provide 5 star customer service and apologize for any inconvenience caused by this situation. The General Manager and Group Fitness Manager has addressed [redacted]'s concerns with the instructor...

and will use your feedback as a means of continuing to coach and develop our staff. We thank [redacted] for her loyalty and patience as an Equinox member and look forward to creating a more positive experience for her in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The following constitutes the response of Equinox Holdings, Inc., in response to the consumer complaint filed by Melissa Schilling. [redacted] signed a membership agreement with Equinox on December **, 2014 (the “Agreement”). All indications are that [redacted] voluntarily signed the...

membership agreement and fully understood its terms. The Agreement provides for a 12-month obligation period, and thereafter, the membership becomes a month-to-month membership. This obligation is clearly and conspicuously stated on pages 1 and 2 of the Agreement. Paragraph 2 of the Agreement on page 3 provides for additional cancellation rights during the obligation period should a member (1) provide a doctor's note stating that she cannot physically receive the services of the club for a period in excess of six (6) months; (2) pass away; (3) move her residence more than 25 miles from any health club operated by Equinox; and (4) be involuntarily terminated from her employment without cause (and provide documentation from her employer confirming the termination and the reason for such termination). [redacted] is currently still within her obligation period, as it has not yet been 12 months since she activated her membership. She has not provided any of the documentation necessary to cancel her membership within the obligation period, nor has she indicated that any of these rights are applicable to her. While it is unfortunate that [redacted] is unsatisfied with the terms of the contract that she agreed to, there can be no doubt that the terms are clear.

We apologize to to [redacted] for the erroneous charge as well as the lapse in communication regarding cancellation of his membership. His membership is cancelled and the charge for $225 has been refunded to original form of payment.If [redacted] has further questions, concerns or considerations he can...

call Member Services at ###-###-####.Thank you very much.

[redacted] signed up for a membership on 10/**/16. His account was cancelled and refunded 10/**/16. We apologize if he believed the facility
would be open sooner and offered additional options to purchase a short term or to transfer his membership to a different facility. Each facility has its own price point and the pricing for the Flatiron location was provided to [redacted]. We would not be able to honor the Gramercy pricing for a different facility. Our site communicated that the Gramercy facility was not yet open with the “Club Opening Soon” verbiage and understand that [redacted] wanted a more specific date. We appreciate his feedback and will use it as an opportunity for growth and development.

On September [redacted] 2016, member Gerald C[redacted], signed a membership agreement that indicated that the agreement was for a minimum of twelve months, at which time membership may be terminated at any time with forty five days notice to Equinox. While within the one year obligation, the membership can...

be cancelled with forty five days' notice for relocation(member must provide proof that they have relocated more than 25 miles from an Equinox facility), job loss (member must provide proof of job loss), and medical (medical note is required and account will be cancelled immediately).

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]