New Horizon Movers

I was very pleased with New Horizon they worked fast and didn't damage anything

New Horizon Movers are the best, both for efficiency and for cost point They were courteous and polite They moved two households into one in just hours The furniture was treated like it belonged to one of the guys on the truck Nothing was broken or marred Everything was placed where we wanted it when we arrived at the new houseWe would recommend these movers to anyone we know who is movingIt was a pleasure working with the These guy knew what they were doingWe hope we never have to move again, but if we do, it will be New Horizon Movers!
Thank you guys!!!

When we called New Horizon, we had never used movers before and were afraid of trying to coordinate all the logistics and really concerned about end costs Amal was helpful, quick and made sure I understood everything before committed to using them! The movers were quick and professional and we recommend them to others!

My family and I have used New Horizon Movers on multiple occasions, most recently, in May They are consistently professional, courteous and do an outstanding job managing the end-to-end moving processWe also used New Horizon to store our furniture for two months until our new home was completeOur furniture was delivered in perfect shapeWe highly recommend New Horizon Movers

Excellent moving experience! On time, friendly, and done right!

If I could give the crew from New Horizon a 10/I wouldThey were just greatFrom Laura who handled the scheduling to the guys lead by Eddie, it was a wonderful experienceYes, it was wonderful!

New Horizon Movers are awesome! I used them for an office move and they killed it! Bob and his crew came to work!! They got the job done so quickly and were as professional as could be I highly recommend them!!

I was very pleased with New Horizon they worked fast and didn't damage anything

Wow, what can I say other then this is the best company that I have worked with The workers MrA MrB and G were very considerate patient and more helpful then I can express On a scale of to they are off the chart!!! I loved them

New Horizon Movers movers were professional, early, quick, efficient, careful, and very friendlyBest of all, they came in about $under the estimate!

After a last minute change in settlement date, we were without a mover until we called New Horizon, they were able to move us on very short notice (days!)Also, they were able to do it on a Sunday, the day before settlementExceptional availabilityAs for the movers, the three men who arrived were very friendly, good natured and very accommodating to any last minute requests regarding the handling of itemsAll our belongings were handled professionally and packed carefully where neededThe price for the move was reasonable and well within industry standardsWe are very happy with the service we received from this company and would use them again and recommend them without hesitation

I used their services on 12/ I booked services for 12/and called on 12/to add additional services of packing, they made themselves available for this last minute service on 12/to pack my house them overs were very personable and knowledgeable! Great experience Highly recommended!

I would highly recommend New Horizons Movers to anyone looking for a professional , clean and reliable moving companyI was apprehensive having never used a moving company beforeNew Horizons made the whole process of moving such a positive experience starting from my first initial inquiry with the friendly office staff to the couteous, knowledgeable and extremely efficient team of moversI will definitely use them for all of my future moving needs!

This was a short distance move A very positive experience The guys (Cory, Josh, & Terrell) were fast, efficient, friendly, and courteous No damage I would recommend

This is the best moving company I have ever dealt with! I was able to book a move for the same day I called which is unheard of for a moving company! Amal was beyond great to work with, she made everything super easyEric Omar and Dan moved everything quick and without a scratch! Thanks again Amal for the service!

Great service Came on time Personable crew Totally pleased

" lang="EN">[redacted] [redacted]
Chalfont , PA [redacted]
Daytime Phone: ###-###-####
E-mail: [redacted]@[redacted].com
Response
to Revdex.com Claim #[redacted]
New Horizon Movers prides itself on providing our clients a
professional & courteous moving experience.
Our goal to make sure that the client is 100% completely satisfied with
their move. New Horizon Movers has
agreed in good faith to settle the client's claim
New Horizon Movers estimate which was emailed to the client on
6/7/prior to the July 6, scheduled move clearly ?states ?under section," Understanding your
estimate", What is not covered, "Loss or damage consisting of breakage of
china, glassware, bottles, statuary, bric-a-brac, or items of a brittle nature
unless the items have been packed by the carrier and are listed on the
inventoryThe ?carrier is not responsible for the contents of boxes packed by
the owner?"?.?
??All items that need to be moved must be
properly boxedThe day before the scheduled move, the client stated she was packedThe day the client reserved
her move with us she said she lived in a very small mobile homeWhen our
movers arrived on the day of the scheduled move to her mobile home, the client
then told us that she also had a shed that was full of items that needed to be
moved as wellAlso when our movers arrived all her belongings were in small
plastic grocery shopping bags and they were on the floor in a back roomOur
movers explained they could not take the items because they were not boxedWe
had some boxes and packing material in the truckWe used the boxes we had but
it was not enoughHad we known we were doing packing we would have been better
preparedShe then sent her son to get boxesWe told her at that moment we
would help her put the bags in the boxes, but we are not responsible for damage
since they were not properly wrappedShe was anxious to complete the move
since it would take quite a bit longer than the estimate due to the fact she
was not prepared and she had a full shed she never mentionedOur movers did
not recall removing any curtains, which may have been in a bag
New Horizon Movers estimate clearly states?: ? "Claims must be ?presented
?? within days of move."
??We returned the clients items that were stored
in our storage facility on Thursday, August 6, On October 10, the
client called with a list of broken itemsThe client stated that she did not
get a chance to unpackWhere were her items for months? The stained curtains
she is claiming could have been neglect of unpacking them or where they were
stored at her home?
?New
Horizon Movers estimate also clearly states:
**Our Storage Facility is not accessible
hours, nor self-storage. Appointments
must be made hours in advance to pick up.
Handling charges will apply**
Hours Monday thru Friday 9am-5pm (Saturday & Sunday CLOSED)**??
?The client came to the New Horizon facility
without an appointment a few days later with bags to put in?to?storageWhich,
?as a courtesy? we didThe client claims the refrigerator was returned with
food insideThe refrigerator was wrapped when it was put on the truck and
stayed wrapped until we delivered it to her at her new residence
As previously stated, New Horizon Movers has
agreed to settle this claim to the clients satisfaction
New Horizon Movers
www.newhorizonmovers.com
Office: ###-###-####
Toll Free:
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  New horizen fails to satisfy a returning customers for their employee's negligence.  The gentleman told me I had to sign the form just to acknowledge the property was broken for which I have a witness that was present.  I was crying an so upset I just signed it to get them out of my house.  I then got an estimate and it was way more than the company advised me it would be. I emailed New horizen the quote and they called the company to confirm my quote. New horizon wants me to use a company that never came out to see my unit so how can they provide a quote.   I paid Ewing Glass to come out to see my unit and provide a quote.   Right now I am getting the unit fixed on my own  and since they refuse to help this complaint will just be useful to any other customers that read reviews or chose to use this company.  I want new customers to know how new horizon movers treat there returning customers.   I would hate for this to happen to anther person.  This unit was the only reason I hired movers to ensure it was moved with care and they dropped it outside my door.  This unit has been in my family for years and has sentimental value which means nothing to this company.   I will also be contacting my attorney to handle this matter.  
Regards,
[redacted]

I have moved via New Horizon twice now in 2 years and both moves have been professional and courteous. Sonny the foreman was there for both moves and made the transitions smooth. He cut off the time I paid for promptly and was able to assist in a tough move that another company failed with for my family member. I definitely recommend them and will use them in any future moves.

Dear [redacted],We are truly sorry for any inconvience that we caused and we want you to know that we brought this matter to the owner Andreas M[redacted].  The owner does sincerely apologizes and would like to refund you $561 for the damages.  We truly do not want any of our customers unsatisfied with our services.  We at New Horizon Movers truly appreciate your business and hope that by refunding the amount of $561 will resolve this matter.Best Regards,Beryl V.Operations Manager