New Horizon Movers

This is in response to the complaint made by [redacted]...

[redacted]. ID[redacted]
Prior to **. [redacted]’s scheduled move with New Horizon Movers on October 30, 2015, she was provided with our moving estimate, which clearly states our basic valuation coverage for damages and the option to purchase additional insurance. The client acknowledged receipt of our policy and elected not to purchase additional insurance. Our basic coverage for damages is $0.60 per pound per item. The item in question weighed less than 100 pounds, which in accordance to our basic evaluation coverage for damages at $0.60 per pound would total approximately $60.00. Even though we were legally bound to credit [redacted] $60.00, we felt it would be fair to refund her $150.00. [redacted] agreed with the valuation and on the day of her move, we credited the client $150.00. On October 30, 2015, [redacted] signed the “DOD Notification of Loss or Damage at Delivery” form and settled the claim for $150.00.
New Horizon Movers has a 4 hour minimum labor policy and since [redacted] was a returning customer, as a courtesy, we reduced our labor minimum to 3 hours.  Our movers worked carefully and finished in less time than the estimated 3 hours. During the move, we wrapped protective covering over the item in question as well as a TV. After the piece of furniture had broken, we waived the protective covering fees for both the broken item as well as the TV, both charges totaling $60.00.
On November 6, 2015, [redacted] contacted New Horizon Movers via email and stated how upset she was that the item in question had been broken. New Horizon Movers responded on November 6, 2015 apologizing again for the broken item and restating our basic coverage policy and that the claim was acknowledged and settled on the day of the move. We wanted to satisfy our customer, so we contacted a local glass company with an excellent reputation who said they could fix the item for $164.50. New Horizon Movers sent an email to [redacted] letting her know we could have the item fixed for her for $164.50. On November 6, 2015 she replied to our email stating that she would call them to “see what happens” and again stated she was not satisfied. We then responded with an apology and asked her what New Horizon Movers can do in order for her to feel satisfied. She responded on November 6, 2015 saying she wanted the wall unit fixed by the company of choice and wanted the cost of the move refunded.  In that same response via email, she attached an estimate from the glass company of her choice with a balance of $531.77, an amount exceeding the cost of the total move of $452. 28.  
On November 9, 2015 New Horizon Movers forwarded a copy of her estimate to the glass company we had contacted earlier who again stated they could fix the item for $164.50. On November 9, 2015, New Horizon Movers responded to [redacted] reminding her we had found a glass company who could fix the broken item for $164.50. In the same email, New Horizon Movers offered to pick up, transport the broken item to the glass company, pay the difference of $14.50, and deliver and reinstall the item for her. On November 9, 2015, [redacted] responded via email refusing our option and stated that she wanted to use the company of her choice and that she wanted to be reimbursed the price of her quote, $531.77, as well as the remaining cost of the move $300.00, for a total of $831.77
New Horizon Movers has an excellent reputation and strives to satisfy our customers. We believe that we fairly settled the claim for more than the basic valuation coverage for the damage and waiving the extra $60.00 for the protective wrapping charges for a total credit of $210.00. To further settle the claim, we have offered to pick up the broken item, have it fixed from our chosen company, pay the difference from the settled amount for $14.50, and deliver and reinstall the item for [redacted].  As previously stated on, October 30, 2015, [redacted] signed the “DOD Notification of Loss or Damage at Delivery” form and settled the claim for $150.00.
We feel we went above and beyond to rectify the issue; nevertheless our offer to fix [redacted]’s broken item still stands.

I recently (June 2016) used New Horizon Movers to move my family from one four-bedroom house to another in Doylestown, PA. They were very professional and thorough throughout the entire moving process. The office staff was very informative and helpful when I was considering their company (one of the main reason I chose them).
During the move itself, the movers were very careful with all of our boxes and furniture, including our piano. They made sure that we were satisfied with each room while we were moving out and moving in. The whole crew worked quickly and efficiently, and was very considerate of my family, which includes several young children.
Their rates were competitive, and the final price matched their estimate very closely. Overall, I highly recommend New Horizon Movers. They made the moving process much easier for my family.

This is in response to the complaint made by [redacted]. ID[redacted]Prior to **. [redacted]’s scheduled move with New Horizon Movers on October 30, 2015, she was provided with our moving estimate, which clearly states our basic valuation coverage for damages and the option to purchase...

additional insurance. The client acknowledged receipt of our policy and elected not to purchase additional insurance. Our basic coverage for damages is $0.60 per pound per item. The item in question weighed less than 100 pounds, which in accordance to our basic evaluation coverage for damages at $0.60 per pound would total approximately $60.00. Even though we were legally bound to credit [redacted] $60.00, we felt it would be fair to refund her $150.00. [redacted] agreed with the valuation and on the day of her move, we credited the client $150.00. On October 30, 2015, [redacted] signed the “DOD Notification of Loss or Damage at Delivery” form and settled the claim for $150.00. New Horizon Movers has a 4 hour minimum labor policy and since [redacted] was a returning customer, as a courtesy, we reduced our labor minimum to 3 hours.  Our movers worked carefully and finished in less time than the estimated 3 hours. During the move, we wrapped protective covering over the item in question as well as a TV. After the piece of furniture had broken, we waived the protective covering fees for both the broken item as well as the TV, both charges totaling $60.00. On November 6, 2015, [redacted] contacted New Horizon Movers via email and stated how upset she was that the item in question had been broken. New Horizon Movers responded on November 6, 2015 apologizing again for the broken item and restating our basic coverage policy and that the claim was acknowledged and settled on the day of the move. We wanted to satisfy our customer, so we contacted a local glass company with an excellent reputation who said they could fix the item for $164.50. New Horizon Movers sent an email to [redacted] letting her know we could have the item fixed for her for $164.50. On November 6, 2015 she replied to our email stating that she would call them to “see what happens” and again stated she was not satisfied. We then responded with an apology and asked her what New Horizon Movers can do in order for her to feel satisfied. She responded on November 6, 2015 saying she wanted the wall unit fixed by the company of choice and wanted the cost of the move refunded.  In that same response via email, she attached an estimate from the glass company of her choice with a balance of $531.77, an amount exceeding the cost of the total move of $452. 28.  On November 9, 2015 New Horizon Movers forwarded a copy of her estimate to the glass company we had contacted earlier who again stated they could fix the item for $164.50. On November 9, 2015, New Horizon Movers responded to [redacted] reminding her we had found a glass company who could fix the broken item for $164.50. In the same email, New Horizon Movers offered to pick up, transport the broken item to the glass company, pay the difference of $14.50, and deliver and reinstall the item for her. On November 9, 2015, [redacted] responded via email refusing our option and stated that she wanted to use the company of her choice and that she wanted to be reimbursed the price of her quote, $531.77, as well as the remaining cost of the move $300.00, for a total of $831.77New Horizon Movers has an excellent reputation and strives to satisfy our customers. We believe that we fairly settled the claim for more than the basic valuation coverage for the damage and waiving the extra $60.00 for the protective wrapping charges for a total credit of $210.00. To further settle the claim, we have offered to pick up the broken item, have it fixed from our chosen company, pay the difference from the settled amount for $14.50, and deliver and reinstall the item for [redacted].  As previously stated on, October 30, 2015, [redacted] signed the “DOD Notification of Loss or Damage at Delivery” form and settled the claim for $150.00. We feel we went above and beyond to rectify the issue; nevertheless our offer to fix [redacted]’s broken item still stands.

Excellent job. They moved our office in January of 2016 and completed the job within a single day. They were respectful and polite which is definitely something to be said when they are moving heavy desks and filing cabinets from 9am to 9pm.

This was my best move to date! The crew was professional, efficient and friendly. They did a wonderful job! I would recommend them to anyone.
Thank you New Horizon Movers!

[redacted]
Chalfont , PA [redacted]
Daytime Phone: ###-###-####
E-mail: [redacted].com
Response
to Revdex.com Claim #[redacted]
New Horizon Movers prides itself on providing our clients a
professional & courteous moving experience.
Our goal to make sure that the client is 100% completely satisfied with
their move. New Horizon Movers has
agreed in good faith to settle the client's claim
New Horizon Movers estimate which was emailed to the client on
6/7/prior to the July 6, scheduled move clearly ?states ?under section," Understanding your
estimate", What is not covered, "Loss or damage consisting of breakage of
china, glassware, bottles, statuary, bric-a-brac, or items of a brittle nature
unless the items have been packed by the carrier and are listed on the
inventoryThe ?carrier is not responsible for the contents of boxes packed by
the owner?"?.?
??All items that need to be moved must be
properly boxedThe day before the scheduled move, the client stated she was packedThe day the client reserved
her move with us she said she lived in a very small mobile homeWhen our
movers arrived on the day of the scheduled move to her mobile home, the client
then told us that she also had a shed that was full of items that needed to be
moved as wellAlso when our movers arrived all her belongings were in small
plastic grocery shopping bags and they were on the floor in a back roomOur
movers explained they could not take the items because they were not boxedWe
had some boxes and packing material in the truckWe used the boxes we had but
it was not enoughHad we known we were doing packing we would have been better
preparedShe then sent her son to get boxesWe told her at that moment we
would help her put the bags in the boxes, but we are not responsible for damage
since they were not properly wrappedShe was anxious to complete the move
since it would take quite a bit longer than the estimate due to the fact she
was not prepared and she had a full shed she never mentionedOur movers did
not recall removing any curtains, which may have been in a bag
New Horizon Movers estimate clearly states?: ? "Claims must be ?presented
?? within days of move."
??We returned the clients items that were stored
in our storage facility on Thursday, August 6, On October 10, the
client called with a list of broken itemsThe client stated that she did not
get a chance to unpackWhere were her items for months? The stained curtains
she is claiming could have been neglect of unpacking them or where they were
stored at her home?
?New
Horizon Movers estimate also clearly states:
**Our Storage Facility is not accessible
hours, nor self-storage. Appointments
must be made hours in advance to pick up.
Handling charges will apply**
Hours Monday thru Friday 9am-5pm (Saturday & Sunday CLOSED)**??
?The client came to the New Horizon facility
without an appointment a few days later with bags to put in?to?storageWhich,
?as a courtesy? we didThe client claims the refrigerator was returned with
food insideThe refrigerator was wrapped when it was put on the truck and
stayed wrapped until we delivered it to her at her new residence
As previously stated, New Horizon Movers has
agreed to settle this claim to the clients satisfaction
New Horizon Movers
www.newhorizonmovers.com
Office: ###-###-####
Toll Free:
###-###-####

I used their services on 12/18. I booked services for 12/18 and called on 12/14 to add additional services of packing, they made themselves available for this last minute service on 12/15 to pack my house. them overs were very personable and knowledgeable! Great experience. Highly recommended!

I hired New Horizon Movers to move the contents of my house to a new location. This is my second move with them and both experiences have been excellent. I completed a quote online and received a call back from Beryl very soon after to discuss the estimate. Three days before my move, I received a call and an email from the office confirming the move date and the amount of furniture and boxes to move.
The day of the move, three movers arrived within the specified time range. They were very nice and professional. They loaded my entire house on their truck in 4.5 hours and spent the same amount of time unloading the contents into my new home. I was impressed with how quickly but carefully they worked and happy to have found everything in perfect condition when I unpacked.
I really appreciated that Beryl, the woman who originally took my order, spoke very distinctly and easily accommodated my request to communicate via email since I find it difficult to talk on the phone. I had a few questions the night before my move and I ended up calling New Horizon late after work hours and was very surprised that someone returned my call within 5 minutes to answer my questions and make sure I was all set for the morning.
I would recommend New Horizon Movers to anyone who is planning a move. Thank you to Sonny and his crew for all the hard work!