New Leaf Service Contracts Reviews (%countItem)
New Leaf Service Contracts Rating
Address: 909 Lake Carolyn Pkwy STE 900, Irving, Texas, United States, 75039-3919
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Thought we had lost our new fridge! Wasn't cooling, no lights on. Contacted New Leaf to activate our service contract. Spoke with Jenna, she was remarkable stepping us through a few trouble shooting options. She quickly set up a service appointment but encouraged us to try some of the trouble shoot's and call back if necessary! We stepped through her suggestions and found success!!!! Made a call back to New Leaf, spoke with Kelsey who was as helpful as Janna who quickly agreed to cancel our appointment! We will save our contract for a "real" need! Hopefully NEVER!!!! Loved working with this very professional and informed staff!. Thanks!
Thank you for taking the time to share your review, ***! We are glad to hear that you were able to resolve your issue through trouble shooting. With new appliances, sometimes all they need is a quick reset to clear up any issues they may be facing. We're glad to hear that this worked for you and appreciate your kind review!
Thank you,
New Leaf Service Contracts
I was very happy with the service I received from New Leaf Service. They replaced the drain pump on my Bosch dishwasher.
We are glad to hear that you were pleased with the service for your Bosch dishwasher. We appreciate you taking the time to share your support!
Thank you,
New Leaf Service Contracts
Well worth the money! Dropped our camera bag with the camera in it and it broke the LCD screen on the back. I called and got the authorization to ship. It was back before the estimated return date. It was so easy to report and get authorization. We will definitely buy a New Leaf Services Contract with our next camera just in case.
We appreciate you taking the time to share your review and we're glad to hear that you were pleased with your camera repair!
Thank you,
New Leaf Service Contracts
While I was able to have my appliance repaired, the process and the time frame to file a claim to replace lost food was RIDICULOUSLY short and onerous. You're life has been seriously disrupted by the loss of use of your refrigerator and you only have two weeks to replace exactly what was in there? That's totally nuts. And nobody follows up with you about anything.
we're sorry to hear that you had a negative experience. We understand the frustration that is caused by a product not working as expected which is why we offer food loss reimbursement. According to the food loss instructions provided once the product has been successfully repaired, you are to replace the lost food within two weeks of the date of the repair. Unfortunately any information provided outside of this time constraint will not be accepted.
Kind regards,
New Leaf Service Contracts
I used this service multiple times for appliance repairs in the 5 year period and every time they used a reputable local business who promptly got in touch with me and repaired the problems! I didn't have to pay a cent. I would definitely use them again.
Thank you for sharing your review, ***. We're glad to hear that you were pleased with your past service repairs.
Kind regards,
New Leaf Service Contracts
I filed a claim 2/10/2020, their service guy came out confirmed I needed two parts for the electrolux washer and two parts for the electrolux dryer. I'm still WAITING approx 42 days since my original claim was filed and my washer / dryer ARE NOT repaired!!
I have emailed several times, unresponsive and ZERO resolution!!
WASHER / DRYERS are an essential need; I need to be able to wash my clothes.
if Clay Jenkins, Dallas county says pool service, lawn guys and housekeepers are essential I think washer and dryers are too! This is not acceptable and started long before Covid 19 was an issue.
New Leaf apologizes that your washer and dryer have not been repaired. We understand that a product failing can be an inconvenience and we apologize for the frustration this has caused. As a third-party administrator, New Leaf partners with independent service providers across the nation to provide service to our millions of customers. To ensure the health and safety of our independent service providers, we stand behind our partners' decision to temporarily suspend business or postpone services scheduled due to COVID-19 if they feel it necessary or if required to by their local authorities. New Leaf had been advised by the service provider assigned to your repair that due to the COVID-19 pandemic, there was a chance that they would be closing temporarily. New Leaf has contacted you on 3/24/2020 to advise that we are able to move forward with reassigning both claims to another service provider in hopes to complete this repair in a timely manner however by doing so, this would require a new diagnosis for both products. If you would like to move forward with having both claims reassigned, please contact 855-879-6395.
Thank you,
New Leaf Service Contracts
That's a bunch of excuses - Precise repair is unprofessional was 4 hours late in 2/24/2020
For the s he dukes appt between 8-12
And never called I called & texted I have the phone records NOT TO MENTION MY ORIGINAL CLAIM
STARTED 2/10/2020 precise did not show up for original One and only visit until 2 weeks after original claim w New leaf I have call log record and email documentation stating all Dates with original file fir repairs 2/10/2020 none of this has been handled in a timely manner Precise service did not submit anything to new leaf or myself as the customer saying 4 parts required they do not answer or return emails calls or text. This is unacceptable!!! MY CLAIM
STARTED 2/10/2020 long before corona and Dallas County Clay Jenkins has said home maintenance pools lawn appliances etc... ARE ESSENTIAL BUSINESS so stop using corona virus as an excuse you have done nothing in a Timely manner per our contract!!! My washer dryer need to be repaired immediately period end of story
Fast and efficient service. The technician who came out to the house was knowledgeable and courteous.
We appreciate you for taking the time to share your review. We're glad to hear that your issue was resolved quickly.
Thank you,
New Leaf Service Contracts
They more than lived up to our expectations with their contract.
Thank you for taking the time to share your review, Mr.. We are pleased to hear that we were able to exceed your expectations.
Thank you,
New Leaf Service Contracts
I can't say I had a bad experience but after 2 years my dishwasher broke down so for the next 3 years it was worked on 8 times so that is someone coming to my home 16 times and work time lost for me. I asked about getting a replacement but that was a no. I asked if I can renew my service but was told no because new leaf accounting said no, I know why they lost a lot of money on this contract. So when (I know it will) stops working it will be time to get a new dishwasher, sad thing is the last bosch dishwasher I had ran for 15 years this one has 5 years on it and I know it will stop working soon.
we understand that a product failing can be an inconvenience and we're sorry to hear of the issues you have faced with your dishwasher. When a service plan is purchased, it is New Leaf's obligation to facilitate the repairs according to the terms and conditions of the plan purchased. We would like to review your service plan however we are unable to locate your contract with the information provided. Please send us an email at [email protected] with the contract holder's full first and last name, address and phone number so that a representative may contact you.
Thank you,
New Leaf Service Contracts
I would not recommend, not very happy after having range only 2 years, the problem was ordering parts, after 3 months was told wait for parts but was also told by new leaf not to use range. I only have one. what did I buy this policy for?? new leaf couldn't answer. I contacted the store I bought from and they fixed the problem. I don't know how long I was supposed to wait and not have a range to use. Very disapointed in treatment and service
Ms., New Leaf is sorry to hear that you experienced a delay in completing your repair. Our goal is to always provide swift and professional service. Unfortunately, there are certain aspects of service that are out of New Leaf's control. When parts are on back order and New Leaf is unable to outsource the parts needed, we must allow for the parts to become available to complete the repair. We apologize for this inconvenience.
Thank you,
New Leaf Service Contracts
Called for repairs to my LG Refrigerator/freezer with ice machine. Have called four times today with no commitment for an appointment as of yet. There are no service people in this area and they cannot get anyone from where we purchased the appliance to come out. Customer service people are very courteous and professional, but if they can't do anything for you - what good are they. The refrigerator is not cooling and I will lose all my food.
Mr. we apologize that you experienced delay initiating your claim. From reviewing your service order, SOXXXXXXXX-X, we can see that you have now been set up with A&E Factory Service. Your service plan does offer one time food loss and we show that a food loss claim was created for you on 3/16/2020 as well.
Thank you,
New Leaf Service Contracts
ZERO star. Absolutely a nightmare Fraudulently. Sold NewLeaf product. I was literally told " buying this warranty would cover ANY damage to my product. Even if I has a knife in my pocket and damaged the product, even if my kids jumped on the furniture and damaged the furniture". Well almost 3 years later that is exactly what happened ( kids damaged furniture ). After the run around by Joseph *** and his team members of course my claim was denied. On day 1 Joseph denied my claims, very important to keep in mind I was NEVER asked "How the damages occurred?". Second time around I sent pictures which Joseph them battled my on as my reason for damage. Eventually a service tech came out to my home and snapped exactly the same pictures I sent in for approval. Only difference was the technician stated "This is far more damage than reported and will require additional hours for repair". Well you guessed it, The next phone call was being told my claim was denied. After 2 previous phone calls which I have recorded that my claim was approved. Flat out fraud if you ask me. Legal proceedings to follow for sure if the Revdex.com is unable to assist.
Mr. we have reviewed your service order SOXXXXXXXX-X. Unfortunately, children jumping on furniture causing damage to the product is not covered according to the terms and conditions of your service plan as it falls under the exclusion regarding misuse. We apologize if this plan was not accurately presented to you however we must adhere to the terms and conditions of your service plan. At this time, we are unable to move forward with your claim.
Thank you,
New Leaf Service Contracts
We purchased a new Maytag washer and an extended five year contract. The washer is 15 months old and has been serviced repeatedly. It is a defective product and should have been replaced. We are stuck with a machine that breaks down repeatedly and we cannot get a refund or replacement.
we understand that a product failing can be an inconvenience and apologize that you are having to go through this. We'd like to review your claim in hopes to offer further clarification on your current repair status. Please send an email to [email protected] with the contract holder's full first and last name, address, and phone number.
Thank you,
New Leaf Service Contracts
Would give them zero stars if I could. This is regarding SOXXXXXXXX-X. My samsung refrigerator has had non stop problems with not cooling and the ice maker freezing over. I've had 4 different service calls for the same problem and it was determined by New Leaf's authorized service techs that the refrigerator is NON-repairable. I spoke to several people at their office including Cortnie (customer service supervisor) and Bri (Pre-approvals). Cortnie called me yesterday to inform me that it will move forward to either cash out, replacement, or store credit. I asked her if there is any possibility that this can be denied and she gave me an absolute guarantee that it would not and it would forward. Of course today, I receive an email stating another tech would have to come out for a "2nd opinion". Dubious tactics and unprofessional practices. I'll be contacting my local news consumer advocate for help.
I communicated directly with the VP Dan *** and the CEO Sean ***. This company will do everything they can to try and block your claim and not pay out. Even when they promised a pay out or replacement they'll change their mind and make up some excuses. don't trust their word, because they don't stand by it.
Mr., the service provider to previously diagnose your product had reported that there was a leak in the sealed system. This information was sent to New Leaf's review department to review the service history as well as the terms and conditions to determine the best option for your claim. Your service plan does have criteria that allows for a settlement offer if applicable however after reviewing the service history and product information, it was determined that further diagnoses was needed. This is because Samsung provides coverage for parts and labor on sealed system repairs for up to five years after the original purchase date. In order to file a claim with Samsung since the sealed refrigeration system is still under their coverage, the service provider performing the repair must be manufacturer authorized. Since the manufacturer's warranty supersedes New Leaf coverage, a subclaim (SOXXXXXXXX-X) was created to dispatch this service to a manufacturer authorized service provider. New Leaf located a manufacturer authorized service provider, ENG Electric, who has accepted this service call and has an appointment scheduled with you for Tuesday March 10th. New Leaf is unable to proceed with a settlement offer at this time since the failure your are experiencing would fall under the manufacturer's coverage.
Thank you,
New Leaf Service Contracts
The response from New Leaf is incorrect. They keep referring to a leak in the sealed system. it's been the same problem 4x, yet they keep denying my request for a replacement under the no lemon policy. Even after the last technician (authorized by New Leaf) came out and confirmed it was the same problem and said there is nothing that coudl be done, they wanted a "second opinion". I complained and so they got a technician directly from Samsung (supposedly their "best"). of course, he comes over, confirms it's the SAME problem that's been happening, and has NOTHING TO DO with the sealed system (despite the fact New Leaf keeps insisting it is). so here we are again, they keep trying to find ways to weasel out of the no lemon policy and blatantly making up inaccuracies and calling for second opinions. Their OWN representatives will even tell you information and then another department will deny it saying oh, so and so didn't have all the right information, so what they said is wrong and we cannot honor it (despite me having emails in writing).
So bottom line is, DO NOT, under any circumstance believe ANYTHING they say, because they will either 1. deny it, even if you have it in writing. 2. make up blatantly false information, and 3. say that their employees who promise you something, were incorrect and they didn't have all the information to give you a correct statement.
It's like arguing with a 3 year oldyou'll never win, because there is no logic and no matter what you do to prove your case, they will just either make up stuff, or say, sorry, what you were told/have in writing is wrong.
However, I'm keeping up my case, continuously contacting the CEO, and VP's incessantly until they admit their fault and error. I encourage you do to the same.
Have had several appliances malfunction and in every case, New Leaf customer service was superb. Highly recommend!
Thank you for sharing your review, ***. We greatly appreciate your feedback.
Thank you,
New Leaf Service Contracts
We have had two occasions to work through New Leaf. Both times the response was quick and effective.
Thank you for sharing your review, ***. We strive to provide fast and efficient service so we are happy to hear that your repair service went smoothly.
Thank you,
New Leaf Service Contracts
On 02/21/20 my wife placed a call to new leaf to service my microwave convection oven. Instead of scheduling an appt she was informed that due to non payment our account is suspended, and will not be serviced until payment is made. The balance of $80 something dollars was for a service call from april 2018 where we complained of sparks when the microwave was running. On that visit the technician replaced shelf supports and those are not covered by the contract. My wife explained that shortly after the service call we did receive a bill for the $80 or so dollars. She then placed a call to new leaf and notified that no parts were ever replaced. In fact, the tech placed a bowl of water in the microwave to test it, found nothing and did nothing. She was explicitly told not to pay the bill and the matter will be looked into. That was the first and last correspondence we had with new leaf with regard to this matter. (Now they claim there is no record of our call). After speaking with the rep she asked to talk to a supervisor who explained that the balance of "$180.00" was for coming out here and finding nothing wrong with the appliance. Wanting to understand why anything that is not covered by the warranty is replaced without the customers approval my wife called back at 11:20 am on 02/21/20. She spoke with ashley who explained her version. " The charge is a diagnosis fee. The technician also replaced shelf supports." My contract doesnt say anything about "diagnosis fees" or "fees that apply if tech doesnt detect an issue." And I would definitely not agree to anyone replacing or repairing parts big or small without my approval. "AND NO PARTS WERE REPLACED AT ALL"
Product_Or_Service: Service contract forMicrowave convection oven
Other (requires explanation) Refund for cost of contract and cost of repair
SOXXXXXXXX-X was created on 3/19/2018 when it was reported that Mr. and Mrs. was microwave sparking during use. Please be mindful that when each service call is created, every customer is advised that if it is determined that the service provided on their product is not covered under the Terms & Conditions of their service plan, they will be responsible to pay the service provider for the service call. Mr. and Mrs. had service on 03/21/2018 with a GE factory technician. The report from GE advised that the technician had replaced the shelving supports for the product but other than that, the product was operating within normal specifications at the time of the visit. Since this repair would not be eligible under their service contract, a notification letter was sent to Mr. and Mrs. on 4/9/2018 advising that the repairs done were not eligible for coverage under their service plan and that they would be responsible for reimbursing New Leaf for the cost of the repair. Their service plan was suspended on 4/11/2018 to be reinstated once New Leaf was reimbursed for the non-covered repair. Mrs. called in on 2/21/2020 requesting service on her product and was informed that her service plan is suspended since New Leaf has not been reimbursed for the non-covered repair in 2018. Mrs. advised that she felt she should not be responsible for the charge since the service provider did not do anything. According to Mrs., the service technician tested the product and could not duplicate the failure that was reported. She was then advised that even when no problem can be found, we must still pay the service provider for the diagnostic fee. "Service where no problem can be found" is not eligible for coverage under the terms and conditions of the service plan. Mrs. also confirmed to New Leaf that the issue did not repeat itself after the service call. The technician could not duplicate a failure and Mrs. confirmed there was no failure at the time of the appointment or afterwards. Mrs. has been advised that this would fall under the exclusion in their service contract regarding cases where no problem can be found and given that two years have passed since this was addressed, we are unable to reinstate her service plan until the non-covered repair has been paid. Regretfully, New Leaf will not be refunding Mr. service contract. According to the terms and conditions of his service plan, cancellations/refunds requested more than 30 days after the initial plan purchase are prorated less any previous paid claims. Mr. paid $169.00 for his service plan and New Leaf has currently paid $185.00 in previous claims.
(The consumer indicated he/she DID NOT accept the response from the business.)
Besides the fact that in my copy of the service term agreements there is no mention diagnostic fees, or fees that apply if problem not detected, (the techs usually don't detect any problems and haven't charged for that in the past) the technician did not replace any parts and made no mention of replacing parts. My shelf supports are perfectly fine and we still have the original ones. We and no one should be paying for fraudulent claims in order collect on consumer behalf. As *** told me on 2/21/2020, " you weren't charged for shelf supports. You were charged a diagnosis fee, and the tech also replaced shelf supports."
According to the terms and conditions attached in the section titled "Limit of Liability" you will find that "service costs, trip charged, breakdown charges, inspection fees, diagnostic fees, or estimate charges for repairs not covered under this agreement are your responsibility." Under the section titled "What is Not Covered" you will find the last line titled "Q" which states "service where no problem can be found" listed as an exclusion of coverage. As GE and Mrs. have both confirmed that no problem was occurring at the time of the service call, we are unable to reinstate Mr. and Mrs. service plan until the non-covered repair has been paid.
(The consumer indicated he/she DID NOT accept the response from the business.)
The claim for shelf support replacement is a fraudulent claim. It's only an excuse to collect their "cost of the trip." We have an extended warranty plan with New Leaf on three other appliances . Never before were we charged for "ANYTHING". At times they sent out multiple techs to figure out the problem and ordering multiple parts until the problem was solved. One huge fraud!!!
So unprofessional, difficult to get ahold of, couldn't have been worse!
We're sorry to hear of your experience and would like to assure you that it is never our intention to delay your service in any way. From reviewing your service order, SOXXXXXXXX-X, we can see that service was initially delayed due to your service plan not being registered upon purchase. When a service plan is purchased, each customer is provided an activation code to register that service plan. It is recommended that customers register these service plans once the activation code is received to avoid any future delays in service since registration does take up to two business days to process. Unfortunately, this service plan was purchased 05/16/2016 and was not registered until 12/18/2019. Once the service plan had registered, New Leaf located a service provider in your area to perform the repair and completed the service for your refrigerator on 1/24/2020.
Thank you,
New Leaf Service Contracts
Service tech has been understanding of the problem. Given tips to try. Regardless have had to have back out as problem continued. After getting some parts ordered and replaced, still have same issue. At the point of wishing we can just get parts we believe to have failed replaced, or complete unit considered a lemon. Tech is just following manufactures recommendations.
Mr. we understand the inconvenience cause by a product failing and we would like to assist you with setting up a service appointment. If you are in need of assistance, please give us a call at 877-676-8318.
Thank you,
New Leaf Service Contracts
I don't like that the expensive appliances I purchased had problems at all but knowing the way appliances are these days we purchased the extended service contract and we are SO glad we did! The extended service contract is so easy to use and our repair person has been excellent!! Over the term of our extended warranty we have had to have work done on all 3 appliances and this warranty has saved us a lot of money and a lot of headaches. We wouldn't buy appliances without the extended warranty and we recommend New Leaf Service Contracts with no reservations.
We're glad to hear that you are pleased with your service plan purchase. We understand that a product failing can be an inconvenience but we are happy to hear that your repair experience has gone smoothly.
Thank you,
New Leaf Service Contracts