New Leaf Service Contracts Reviews (%countItem)
New Leaf Service Contracts Rating
Address: 909 Lake Carolyn Pkwy STE 900, Irving, Texas, United States, 75039-3919
Phone: |
Show more...
|
Web: |
|
Add contact information for New Leaf Service Contracts
Add new contacts
Unfortunately, I had a very frustrating experience with New Leaf Service Contracts LLC . I had to call multiple times after having my claim denied by New Leaf which was an error on their part after I had provided all the necessary paperwork needed to get the credit back after not using the service contract. It was eventually settled due to my multiple phone calls, emails and a call to Colder's to get it resolved.
Mrs. we apologize if your request took longer than usual to be processed. We see your issue was resolved and are happy we are able to complete this for you.
Thank you,
New Leaf Service Contracts
Prompt, pleasant, thorough. Correctly diagnosed and fixed the problem with my fridge. told me what was covered (broken water line to icemaker, broken french door closer) and what wasn't (cracked door bin). The workman ordered the covered parts, came back a week later and replaced them - all covered. I wished the door bins were covered but otherwise very happy.
We appreciate you taking the time to share your review and we're glad to hear that you were happy with your repair service experience.
Our experience with New Leaf was horrible. Contracts were sold at the time we bought our appliances from the dealer with a 50% refund if they were not used. My attempts to obtain the refund took 5 months and numerous phone calls to recover. I started with New Leaf customer service who would do everything to avoid recognizing and paying the refund. I finally resorted to going back to the appliance dealer who started direct contact with New Leaf. The amount of time invested in communications was not worth the money we recovered. This is not a customer focused business and I will never use them again. If your retail dealer attempts to sell you on their service contract I recommend you NOT sign up.
Mr. New Leaf apologizes that you were not pleased with your claim experience and it is not the intention to dissatisfy you in anyway. From reviewing your contracts, we show that your three service plans expired 09/23/2019. From the time that your service plan expires, you have 30 days to mail New Leaf your 50% back submission providing the required documents listed on the original 50% back certificate. New Leaf received your submission on 10/17/2019. Since each submission is worked in the order of which it is received, this process can take 8-10 business weeks. Upon reviewing your submission, your service plan NLXXXXXXX for your GE dishwasher and GE refrigerator were approved to issue a check in the amount of 50% back of what you purchased the plan for on 12/13/2019. The service plans NLXXXXXXX and NLXXXXXXX for your GE wall oven and dryer were denied due to them missing a copy of the sales receipt showing proof of service plan purchase. All of the qualifying criteria must be met and all of the required documentation must be submitted together within 30 days of the contract expiration to redeem. Any missing information provided outside of this time-frame will not be eligible for redemption.
Less than 2 yr *** dishwasher not work . Workman sent found plug of machine had melted wires .Cp said no cover because "machine itself was fine".
*** dishwasher bought Nov 2018 with extended warranty.
From *** company.. which is great to deal with. *** is excellent product. It just stopped working in middle of a cycle. New Leaf company said this is not covered. ?????? I want them to stand by the warranty and cover the cost of repair.
not only did I lose receiving half what I paid for the extended warranty if nothing went wrong in 5 years, I now have to pay another $156.04 for the service call. If I charge the serice call it is a 5% additional fee for using a charge card.
A service order was created for *** on 1/22/2020 when it was reported that her dishwasher was not turning on. This claim was dispatched to *** (XXX) XXX-XXXX and they reported to New Leaf on 2/4/2020 that a broken power cord had been replaced because the wiring in the cord was damaged. According to the terms and conditions of Ms. service plan, the power cord would not be eligible for coverage as it falls under the exclusion listed in her terms and conditions pertaining to external parts. It is advised to each and every customer when filing a claim under their service plan that if it is determined the service provided on their product is not covered under the terms and conditions of their service plan, they will be responsible to pay for the service call. New Leaf must adhere to the terms and conditions of the service plan. Until New Leaf has been reimbursed for the non-covered repair, we are unable to reinstate Ms. service plan.
Stop - This is a waste of money.
The single reason one would buy a warranty for an appliance is to have some insurance that if something goes wrong (that is covered), an extended warranty would take care of it. This might provide some sense of security that your money isn't going to waste. Well, stop there and rethink this, if you are considering buying a contract from New Leaf. I bought a Summit refrigerator with and extended warranty. We had problems with the freezer that began in October of 2019. It is February of 2020 and still nothing has happened. I have wasted countless hours on the telephone with one appliance repair company who never showed up and then another who came in January and said I needed a new freezer door but I never heard from them again either. New Leaf said they contacted the repair company and since the technician was sick - they couldn't repair the refrigerator. Then they said the order for the door was never approved. Finally, they said that the technician wanted a second opinion on whether the unit really needed a new door. Basically, how many attempts does it take for the customer to give up. The worst customer service I can remember.
We appreciate you taking the time to share your experience. It is not New Leaf's intention to dissatisfy you in anyway. We take customer feedback very seriously and are sorry to hear you have had a negative experience. Would you please send an email to [email protected] with the contract holder's full first and last name, address and/or claim number. Your information will be reviewed and a representative will be contacting you to further discuss your claim details.
There is a staggered process of eval and work, which can add up to a few weeks. However, as a product designer, I understand most equipment made today is meant for replacement, not repair, so their response is logical.
Good techs, and good phone support, but they are limited in what they can do in any kind of quick timeframe. They did fine by me.
Thank you for taking the time to share your review, ***. We are happy to hear that we could resolve your claim however we apologize if it took longer than you had hoped.
Profoundly bad service. I have been waiting on the completion of a job for a year now. Every time I call back, New Leaf tells me that my file is closed, the repair is complete, and that they have paid the service provider. They have NOT paid the service provider and therefore the service provider is no longer willing to provide service on this contract. When I asked New Leaf to recommend another service provider, they say there are no others in my area. WHY DID I PAY NEW LEAF $159 FOR A SERVICE CONTRACT?! The moral of the story, dear reader: do not buy a New Leaf contract and don't buy crappy Edge Star appliances!
Mr., New Leaf apologizes for your frustrations. From reviewing your service order, we show that two sensors were ordered for this repair upon the service provider's request on 09/23/2019. We were contacted again on 11/4/2019 to check on the status of a thermostat requested for this product however, as confirmed by EdgeStar, this product does not have a thermostat. We spoke with the service provider on 11/5/2019 to confirm this information and were advised that a thermostat was not needed and that the repairs were complete. New Leaf contacted the service provider again on 2/6/2020 after it was brought to our attention that the repairs were not completed. New Leaf apologizes for the length of this repair. The service provider has requested a circuit board set and an order has been placed with EdgeStar for this part on 2/7/2020. New Leaf will be providing you with the tracking information for this part once it becomes available.
Sadly, like most reviews on here 1 star is as low as you can go. Avoid this bait and switch operation at all costs. They told me to send my lens in and today they denied the fact the claim was ever approved. Its a scam. After 3 weeks of them "deciding" to pay for the lens or not I've decided to have them ship my lens back with no repairs. They have some wonderful people who work there and tried to help, other supervisors like Abner hung up on a family member of mine after they asked when a decision would be made. Its an extremely sad case they don't want to actually help their customers but instead caused me to lose clients in my business after being told it would take 7-10 days.
your feedback is valuable to us and we are sorry to hear about your claim experience. Your patience with this matter is very much appreciated. Your claim has been escalated to New Leaf's upper management for review on how to best resolve this matter for you and a representative will be reaching out to you to provide you with an update on the status of your claim.
Company never followed through on extended warranty claim. I've been trying to get then to come give me a repair quote on my sectional since 8/2019.
Reached out in august of 2019 to inquire about warranty repair on my sectional consisting of models XXXXXXX and XXXXXXX. This company kept responding to emails however never called to schedule any service or resolve any issues. They now will not return emails or phone calls. I've tried reaching out numerous times to no answer meanwhile my couch continues to break down due to damage that's been there since july of 2019
I would like the company to fulfill their obligation of providing warranty service and replace or repair my furniture.
New Leaf apologizes for the inconvenience caused by this delay. Mr. contacted New Leaf 8/28/2019 to request service on his sectional, reporting that the liner over the springs was defective and that the cushions were sinking. New Leaf requested photos of the failure to review for eligibility under his service plan. New Leaf called Mr. on 8/30/2019 and left a voicemail advising that the springs in his sofa would be covered under his service plan however seat cores would not be. The representative was not able to speak with the customer so a voicemail was left requesting a call back to create the service order. Contact was attempted again in September of 2019 where another voicemail was left requesting that Mr. call New Leaf to create the service order. Mr. has not returned New Leaf's attempts at contact. A representative with New Leaf sent a follow up email to Mr. on 2/4/2020 to proceed with creating a service order under his service contract.
I was very pleased with my experience with New Leaf. They were pleasant and responsive.
My washing machine issue was repaired in one visit. I would recommend them.
Thank you for taking the time to share your experience, ***.
Creating damage and refusal to fix it
I do have extended warranty service with them on my freezer which keeps on making frost
I called them and they sent me service in May he said he needs to adjust the door of the freezer, he did and since then it has been making frost on and off .. I called them again in Jan telling them that the door is not water leveled from the last service and the frosting is getting way worse .. the door needs to be adjusted
They refused claiming that I have to pay out of my own pocket to fix a mistake that they created in the 1st place
And not honoring my extended warranty contract I bought from them which is still effective
I spoke to the operator called shian and her supervisor called nate and both denied to fix the problem
Also I called the service people who cane directly my service appliance and they refused to come unless its approved and paid for by new service leaf
Repair and adjust the door
contacted New Leaf Service Contracts on 4/29/2019 to advise that their freezer was not sealing properly and that there was ice developing in the freezer. New Leaf dispatched My Appliance Service (XXX) XXX-XXXX to repair Mr. freezer. My Appliance Service (XXX) XXX-XXXX dissassembled the freezer door and adjusted the gasket repairing the issue on 05/07/2019. Mr. reported to New Leaf on 1/28/2020 that his freezer door was now facing a cosmetic issue after this repair. He advised that the door appears to be unbalanced and that the previous service provider did not properly align the door when it was reassembled. Due to the issue being cosmetic as well as the lapse of time between the last repair, New Leaf let Mr. know that this is not something that would be eligible for coverage under his service plan and that he would have to consult with the previous service provider, My Appliance Service (XXX) XXX-XXXX, to have a technician come back to his home to align the freezer door. Mr. went on to advise that the previous service provider damaged the freezer door by not properly re-installing the door. According to the terms and conditions of his service contract, New Leaf Service Contracts is not liable for any "incidental, consequential or secondary damages or delay in rendering service under this Agreement". Due to the exclusions listed in the terms and conditions of Mr. service contract, New Leaf would not cover a repair to realign Mr. door.
Not even worth the money. Can't find contractors to do the work and are difficult to get anything out of. The money I paid for this was a complete waste.
We appreciate you taking the time to share your review, Ms., and we understand your frustration. Your product had been diagnosed with a sealed system failure which falls in line with Samsung's sealed refrigeration system warranty which covers parts and labor for up to five years after the product's original purchase date. Since the product failure would be covered by Samsung's sealed system warranty, we advised you on 11/15/2019 that you would need to contact Samsung directly to initiate a sealed system repair.
Here's my frustration. I opened a claim. It took almost a week for someone to come out. The person that came diagnosed issue as compressor related. He called me an hour later saying NLF would not authorize him to do work because he wanted more than NLF would pay. I had to keep calling and a couple of days later I was told y NLF that there was nobody in my area to get to do the work and that I had to call Samsung and file claim directly. I was told my food loss claim was still good. Samsung sent someone who diagnosed as refrigerant leak and unit was not repairable. It took me over a week to get Samsung to tell me they would not replace unit and would be sending refund. I was told I could NOT remove unit until Samsung approved it, which was not until December. It took me until end of Dec to get refund check. I was using a loaner fridge that time. When I received refund, I purchased new unit and then asked to be reimbursed by NLF for food loss. At that time, I was told that the claim had been open too long and it would not be honored. I asked for escalation, and was put on hold for several minutes and then told to call back later because a supervisor was not available. It become too frustrating to deal with this company, so I accepted fact that I was out $100 for Samsung service call, and about $500 in lost food, while NLF took my money and never paid a dime. THAT IS WHY YOU GET BAD REVIEW.
Unfortunately, I had to use this service as my iPhone screen was cracked a second time in a matter of months. Thankfully, I did sign-up for the screen protection service at the first repair. I found it to be a very easy process to submit the claim; New Leaf was very responsive and I received the claim coverage in a reasonable amount of time.
Thank you for sharing your experience, ***! We are pleased to hear that you were satisfied with your claim.
Refusal to honor service contract for repair submitted during coverage period.
I purchased a 3-year service plan from New Leaf for my Samsung laptop. I paid $129 for the plan. While the plan was in effect, my laptop crashed. I submitted the claim during the coverage period. New Leaf acknowledged receipt of the claim during the coverage period. New Leaf authorized the repair during the coverage period. The repair shop was notified of the authorized repair during the coverage period. Despite all of that, New Leaf is now refusing to honor their contact because the repair cannot be performed during the coverage period.
I bought a "claims made" policy, but they are treating it as if it is an "occurrence" policy and the occurrence did not happen during the coverage period. That is flat wrong. They want to ignore that I made a timely claim during the coverage period.
All I want is for New Leaf to honor its contract and pay for the repair of my laptop.
Mr. contacted New Leaf Service Contracts on 3/15/2018 to report an issue with his lap top. The service provider, Adams Electronics, completed repair on 3/26/2018. Mr. contacted New Leaf Service Contracts again on 6/18/2018 to report an issue with his lap top. The service request was dispatched again to Adams Electronics. A dispatch email was sent to Mr. on 6/18/2018 and a follow up email sent to Mr. on 6/22/2018. The service provider closed Mr. service order on 9/28/2018 due to lack of contact from the customer. New Leaf Service Contracts was not contacted by Mr. between 6/18/2018 and 9/28/2018. Mr. contacted New Leaf Service Contracts on 1/22/2020 to request we proceed with service. Due to Mr. contract expiring 9/25/2019 New Leaf will not be continue service on the lap top.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read New Leaf's response to my complaint regarding their failure to honor their contract. Their response fails to mention that the laptop was not fixed the first time it was sent in; it crashed the exact same way after a few days. They also fail to mention that the shop they designated did not provide me with the return shipping information to sent the unit in a second time to be repairedever. They fail to mention that the shop did not inform me that they would be "closing" my claim, even though the shop failed to send me return shipping information and failed repair the problem with my laptop when I sent it in. They fail to mention that the contract that I purchased from them covers all claims that are based on problems with your computer WHILE THE POLICY IS IN EFFECT. That is exactly the case here. Finally, they fail to deny that I reported that my computer had NOT been fixed and continued to have a problem that occurred (and was reported) during the term of the service contract. Unfortunately, this is the kind of experience that results in people not buying extended service contracts, because the companies take your money and do not honor their obligations. I am NOT satisficed with New Leaf's response. Again, all I want is for them to honor the contract that I paid good money for. Please post this in the public area of your site, so other consumers are on notice to avoid New Leaf and not purchase their extended service contracts, I appreciate the time you have taken to try to resolve this. Thank you.
New Leaf has acknowledged that Mr. service request was submitted while his service plan was still active however Mr. did not have any open/active claims between 9/28/2018 and 9/25/2019 nor did Mr. contact New Leaf Service Contracts between 9/28/2018 and 9/25/2019. Mr. originally contacted New Leaf in March of 2018 to schedule a repair for his Samsung notebook. The service order was created and this claim was dispatched to Adam's Electronics to repair. Adam's Electronics reported that this repair was completed on 3/26/2018. Mr. called in to New Leaf on 6/18/2018 to advise that this product was still facing issues so a new service order was created and sent back to Adam's Electronics to repair however after 3 months of waiting for Mr. to send his product in for service, Adam's Electronics closed his service order thus ending his claim. Neither New Leaf Service Contracts nor Adam's Electronics were contacted by Mr. from 6/18/2018 to 9/28/2018. Mr. failed to contact New Leaf for the remainder of his service plan's term. Mr. waited one year and seven months to advise that he had not received this information to begin his repair. By the time that Mr. initiated further contact with New Leaf, his claim had been closed for over one year and his contract had been expired for 4 months. Due to there being no active claims upon the expiration of Mr. service contract, New Leaf will not authorize a repair for Mr. computer because his contract has been expired since 9/25/2019.
(The consumer indicated he/she DID NOT accept the response from the business.)
We are going in circles. New Leaf does not mention that the extended warranty contract I purchased covered all defects/damage to the item that OCCURRED during the term of the contract. That is what the contract says. Not only is my claim undisputably based on damage/defect that existed during the term of the agreement, but it is not contested that my second claim for a repair was also SUBMITTED during the term of the contract. Those facts establish that the claims were timely made regardless of whether the insurance contract was a "claims made" insurance contact or an "occurrence" contract. Furthermore, I contacted the repair shop, which informed me that THEY would be willing to fix the covered item TODAT, except that NEW LEAF unilaterally closed my timely claim under the contract after 90 days and will not reopen it. There is absolutely NOTHING in the service contract that would form a valid basis for New Leaf's arbitrary 90-day claims closure. That is NOT in the contract I purchased. Their action is 100% in breach of the contract.
I advise consumers to AVOID New Leaf and to save money by NOT buying their warranties, because New Leaf breaches the terms and simply keeps your money. Very disappointing and wrong.
Zero stars! Terrible service and information - but polite. Lousy techs who tell you the problem is fixed that reoccurs the next day. Find out the name of the company who services the contract and if it is New Leaf don't buy the product.
Thank you for taking the time to share your experience, Mr.. We take customer feedback very seriously. When a repair plan such as yours is purchased, it is New Leaf's obligation to facilitate the repairs. Sealed system repairs can be more complex and require multiple appointments to successfully resolve the issue. From reviewing your service plan, we show that the manufacturer was able to replace your refrigerator for you as this fell under their sealed system warranty and that New Leaf issued you a check on 1/16/2020 in the amount of $200.00 for your food loss claim. We are glad that your product was able to be replaced however we apologize that your repair service did not go as expected.
New Leaf deserves zero stars for their contract service. We purchased a three year extended warranty for our Bosch dishwasher in April 2018. On October 16, 2019, I called New Leaf that the door hinge broke and the interior black gasket was deteriorating. Nothing else was wrong with dishwasher. They sent a service tech from Appliance Werks who just looked at the dishwasher and said he had to order parts and would return within a week. The tech came back and replaced the gasket but had the wrong door hinge and would have to reorder and return the following week. After this visit the dishwasher was leaking water from the top, it did not go through the cycles, would stop and did not empty! On October 12, 2019, New Leaf stated they would send a tech from Bosch Home Appliances. On October 23, 2019, a tech from Bosch came and tried to fix the cycle issue but there were still the same problems. Called New Leaf and their representative Dalontae stated they had limited liability, and would not authorize a tech to repair the dishwasher. He offered us $341.17 for a dishwasher that cost $914. According to the contract we had, it stated if it couldn't be fixed, there would be instore credit or replacement. That did not happen! The Bosch tech called on October 30, 2019 and said he would do a revisit since the problem was not fixed. It now goes through some cycles but not all. In all the years, we have purchased contracts and extended warranties from other vendors, we did not have this extremely disappointing service. I gave a one star rating because it would not go through. They deserve a zero star rating!
Ms., we understand your frustration and apologize that you are not pleased with this offer. The terms and conditions of your service contract outline the limit of liability that we have to put towards repairing or replacing your product. Your limit of liability is the original purchase price of your product minus each authorized repair under your service plan. Under no circumstances shall our liability under this contract exceed the original purchase price of the covered product. When New Leaf received the repair estimate for your dishwasher, it was determined that it would not be economical to proceed with this repair as it would exceed your limit of liability. In your situation, the cost of a replacement would exceed the remaining limit of liability so upon reviewing the terms and conditions of your service plan, New Leaf presented you with a settlement offer of your remaining limit of liability in the amount of $341.57.
Great customer service! I had an issue with my ice maker and they took care of it in a very timely manner
Thank you for taking the time to review our services, ***. Your feedback is much appreciated.
If could give 0 stars it would be more appropriate. I am so dissatisfied with new leaf and don't feel they value any customers. I have a new washer only 2 years old. Had 1 st service call due to leaks. The repair co sent out by new leaf didn't even open machine to inspect. Just simply said we're going to replace a part. They were there for less then 10 min. 2 weeks later they came back to put in part. Again in and out and never examined machine. In fact didn't even test it after. Immediately after this the machine was bouncing around. I figured they had accidentally did something when changing out part. New leaf sent a GE representative. Again the machine was not examined and the guy just said it needed a computer update. He connected his lap top and was done in 10 min. After he said if this didn't fix it to call back. It did get little better so was hoping it was resolved. I don't do laundry often and had family emergency so couldn't call back until day 30. But the GE man told me to give it a try for awhile which I did. I figured they would send him back further repair but instead was told it exceeded the cost of extended warranty. I was shocked when they said there is a settlement offer to replace machine. But the extended warranty would be void. I did not ask for a new machine. I was very unhappy when learned I had to pay again for extended warranty on a new machine when when still had 3 years left. If I had used my own service repair person then would have had a complete service including examining machine. So I am out $200 extended warranty cost since they deemed this a lemon machine and not worth fixing or they had wasted $ on poor quality repairs. This is not how you are protected from the lemon laws where they can spend your $200 anyway they want. It is like had rented machine for 2 years for $200. What about my time waiting home for 3 service calls all day.
we are sorry to hear that you were not satisfied with your repair service. The terms and conditions of your service contract outline the amount limit of liability we have to put towards repairing or replacing your product. This limit is based on your original purchase price, which is reported by the selling retailer. The original purchase of your washer was $449.00. Our limit of liability for your product under your service contract is the cost of authorized repairs and/or replacement of the covered product. Your service plan's remaining limit of liability is $91.16. This amount is determined by deducting the $357.84 spent on previous repairs from the product's original purchase price of $449.00. As outlined in the terms and conditions of your service contract, in no event will our total liability for repairs and/or replacement exceed the original purchase price of the covered product. Unfortunately the cost of repairs would exceed this amount so you were presented with the best possible outcome according to the terms and conditions of your service plan. New Leaf has offered a replacement GE model GTW335ASNWW through Howards.
My ac unit went out and I was told by Howard's that if that happens you simply bring the old unit in and get a New one, however I was presented with a phone number to these people. And they refused to exchange it, I had to go through their service and repairs first, then a month goes by in the summer and no one tells me anything regarding my replacement unit or buy back,
I had to call them multiple times in which I got switched back and forth from 1 rep telling me it's Howard's decision
And 1 rep from Howard's telling me it's new leafs decision or replace or buy back. In the end the options I go we're get 250$ store credit, which is complete garbage considering I paid nearly 600$ for my unit, or a replacement. So since I couldn't get my money back I had to take the replacement and then I was asked if I wanted their Warrenty service again. Absolutely not I'll just buy my products from Best Buy since they have amazing warrenty and customer service.
Mr. New Leaf apologizes that your repair service did not go as expected. If a repair plan is purchased, it is New Leaf's obligation to facilitate repairs according to the terms and conditions of the service contract. Please contact us at [email protected] and provide the contract holder's full first and last name, address and/or phone number. A representative will review your claim and address any questions or concerns you may have.
The jury is still out. We have a New Leaf warranty on our KitchenAid oven. The oven has not heated properly since we purchased it. We called New Leaf. The first repair person, from "Honest and Fair Appliance Repair," was very friendly and responsive and tried to fix the situation but was not successful. We followed up with "Honest and Fair" after the holidays and were directed to New Leaf. New Leaf sent us an email identifying another repair company, "Maytag Service Company of Louisville." After not hearing from them, I contacted them, learning from their answering machine that they changed their name. I left a message; no response. About a week later I contacted them again. A gentleman, Nick, contacted me a day later and told me that his company no longer does warranty work for New Leaf. Later that day, I received an unsolicited voicemail from "Honest and Fair" indicating that they wanted to schedule an appointment with us for warranty work. I called "Honest and Fair" and spoke with an individual who, while very nice, seemed confused as to why I had been contacted. Apparently there was still an "open ticket" on us. "Honest and Fair" contacted New Leaf and, later that day, we received an email identifying another repair service, "Preferred Appliance Repair" who contacted us almost immediately. A "Preferred" repairman has been here and, presumably, has identified the issues with the oven. We have a follow-up appointment with "Preferred" to repair the oven on Wednesday. We are hopeful this will take care of our issue.
Thank you for taking the time to share your experience. We apologize that your claim was transferred to another service provider. From reviewing your service order, we do show that a repair for your oven was conducted by Honest & Fair Appliance Repair. The reason that Honest & Fair Appliance Repair was unable to complete the service for your oven was due to the fact that the part needed for your repair, the control board, was covered under Kitchenaid's limited 5 year parts warranty. Since Honest & Fair Appliance Repair was not manufacturer authorized, they would not be able to place this part order through Kitchenaid. Maytag Service Company of Louisville was an authorized service provider in your area however they were unable to assist with this repair under your service plan so your claim was assigned to Preferred Appliance Repair to order the parts needed and complete the repair. We show that Preferred Appliance Repair was able to install a control and sensor on 1/22/2020 completing your repair.