New Leaf Service Contracts Reviews (%countItem)
New Leaf Service Contracts Rating
Address: 909 Lake Carolyn Pkwy STE 900, Irving, Texas, United States, 75039-3919
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They've made good on commitment to provide service on appliances. Sometimes it's taken a few phone calls to make the connection and get a service appointment.
Thank you for sharing your experience, ***. Your feedback is appreciated.
Purchased their coverage to begin after 90-day mfr coverage. Contacted New Leaf with problem after the 90-day period, was told the mfr covered the first year and to contact the mfr. The mfr confirmed 90-day coverage and instructed me to contact New Leaf. So I did again. New Leaf requested copy of original purchase of the item which clearly stated 90-day mfr. Heard nothing further from them, but after my additional contacts, they took care of the problem to my satisfaction. It was an unnecessarily tedious process with New Leaf, but was resolved so I gave them 3 stars.
Mr./Mrs. we appreciate you taking the time to share your review. We apologize for the delay in creating your claim and will take this experience into consideration for training opportunities. We are glad to hear that it was able to be resolved to your satisfaction.
This is a belated update. After several comments, New Leaf reimbursed us for this product. Please note your records that this was an acceptable resolution for us. Thank you.
Haven't got my reimbursement check in over 5 months.
So I wrote a review about 4 months ago on how bad their customer service is and how erroneous information was given about a replacement appliance. Then they wanted me to pay for the restocking fee.
I did get a message from"owner" saying he will look into it. To just say "sorry you agree to the restocking fee.." Insinuating, you were right on your comments but we are not going to do anything about it.
I then got a call 3 months later stating that they will send the check and still to this day, NO CHECK!!
This company owes me over $160 plus "restocking fees".
DON'T DO BUSINESS WITH THEM!!!
I can't believe high end appliance stores uses them but I am starting to call around and make sure they are aware of my situation.
I hope none of you need their service anD I really hope you read this before paying for their services.
All I want is my full refund with out any restocking fee or penalty and interest ( of 5%) for waiting over 5 months.
New Leaf apologizes for the length of time that it has taken to process the checks for Mr. microwave claim. SOXXXXXXXX-X was created on 9/4/2019 when it was reported that Mr. microwave was sparking during use. Mr. product was dispatched to be serviced by a GE factory technician who determined that the product could not be repaired. Given the technician's determination, Mr. was offered a replacement product valuing $215.00. Mr. accepted this replacement on 9/12/2019.
Mr. received the replacement product however the replacement model did not include a trim kit available for purchase so Mr. agreed to have the product returned to GE and in return, he would be issued $167.75. New Leaf came to this amount by taking the cost of the replacement model, $215.00 and deducting the restocking fee charged by GE.
New Leaf has been in contact with Mr. as of 1/17/2020 letting him know that two checks have been issued to him in the amount of $77.05 and $137.95. In total, Mr. will be receiving $215.00, the price of the initial replacement product he received.
New Leaf has not provided service for repairing our Maytag washing machine as per our service contract.
New Leaf has denied our claim stating that we abused the washing machine. Their claim is not true as evidenced by the service call from Appliance Medic
Dear ***,
Thank you for submitting your service request. We will be in touch to provide service technician information.
Case Number: PXXXXXXXXXX
Customer Name: ***
Customer Phone: XXX-XXX-XXXX
Customer Email: ***@GMAIL.COM
Sales Order Number:
Address: ***
City: ***
State:
Zip: XXXXX
Product Description: WASHER
Manufacturer: MAYTAG
Model: MVWB855DC
Serial: CXXXXXXXX
Purchase Date: 06-22-2015
Store Location: YUDIN'S
Unit Failure Description: F5 ON DISPLAY
Date Failure Was Identified: 01-06-2020
Person Submitting Request: ***
Person Submitting Request Phone: XXXXXXXXXX
Person Submitting Request Email: ***@GMAIL.COM
Date Of Request: 2020-Jan-06 08:20:02
Regards,
Your New Leaf Service Contracts Team
Deliver the service as required in a timely manner as covered by the service contract
A service order was created for Mr. Maytag washer on 1/6/2020 when it was reported that the product was displaying an F5 error code. This service request was dispatched to Appliance Medic (845) 578-1918 to diagnose the failure. On 1/13/2020, Appliance Medic reported to New Leaf that the cause of failure was that the plug wire was broken and shorted the control, possibly being due to the machine being pushed too far back. According to the terms and conditions of Mr. service plan, this would not be eligible for coverage. "Damage from accident, abuse, misuse, mishandling" can be found listed in the terms and conditions of Mr. service plan under the section titled "What Is Not Covered". New Leaf approved Appliance Medic for the diagnosis fee and advised that we would not proceed with the repairs since the failure reported by the service provider was not covered per the terms and conditions of the service plan. New Leaf contacted Mr. on 1/13/2020 to advise him of this. Since Mr. was adamant that this was not the case, we requested that he provide a clear picture of the whole power cord as well as one of the cord where it attaches to the back of the washer to review for eligibility since the service provider reported that the failure was due to a broken power cord. Mr. advised that since he is out of the country until mid February, he is unable to do so at the moment. At this time, due to the report provided by the service provider, New Leaf will not be proceeding with the repairs.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company continues to lie about their responsibilities. First, they were slow to respond to the initial service request, assigning to Appliance Medic which was rude and inconsiderate. Second, they tried to charge us for the initial service visit, which we disputed and they revised. Third, they lied about the messages that they sent to us they sent us an email approving the service before sending a second email declining to deliver the required service. Fourth, they lied about what Appliance Medic told them about the situation with the washing machine. Fifth, they lied about the voicemail message to us in which "AJ" claimed that we "abused" the washing machine. Sixth, they lied about the situation the washing machine has a 6-inch diameter dryer vent hose behind it which means that it was physically impossible to put the washing machine closer than 6-inches to the wall. Finally, they intentionally have delayed service knowing that we were going to be out of the country, to extend the inconvenience of their non-performance.
I have dealt with multiple service companies over the years. This company, its representatives and its executives are not honest and seemed focused on non-performance of their legal obligations.
According to the report provided by the service technician with Appliance Medic, the reported cause of failure of Mr. washer would not be eligible under the terms and conditions of his service contract. Appliance Medic reported to New Leaf that the cause of failure was that the plug wire was broken and shorted the control, possibly being due to the machine being pushed too far back. Appliance Medic did not accuse Mr. of abusing his product nor did New Leaf. Mr. was advised that the cause of failure reported by Appliance Medic would not be eligible for coverage under his service contract as it falls under the exclusion in his contract pertaining to damage cause by accident, misuse, mishandling and/or abuse. New Leaf approved Appliance Medic for the diagnosis fee but not for the repair estimate. Mr. was advised on 1/13/2020 that New Leaf would not continue with the repairs due to the cause of failure being ineligible for coverage according to the terms and conditions of his service contract with New Leaf. Since Mr. expressed that the report provided by the service provider was incorrect, New Leaf requested on 1/14/2020 that he provide a clear picture of the whole power cord as well as one of the cord where it attaches to the back of the washer to review for eligibility since the service provider reported that the failure was due to a broken power cord. Mr. has been unable to provide the requested information at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
New Leaf continues to lie about the facts. They are not living up to their obligation. I intend to publicize their non-performance on all available review sites and to highlight their lack of honesty.
Specifically
they did initially want to charge for the initial service call which I had to dispute
they did leave a voicemail from AJ stating that we did "abuse" the washing machine.
they did ignore the fact that the washing machine was at least six inches away from the wall
they did ignore the follow up call from Appliance Medic
they did ignore my initial complaints about Appliance Medic that they were rude and not responsive
With exactly one week left on my service contract, my Sony *** stopped working. I called the dealer and they gave me the number for New Leaf. I had the option of bringing in my tv or paying them to pick it up at my house. Paid for pick-up. Other than a long wait for approval for a new motherboard, the service was great. I did have to push the insurers to get that approval, though! Whole process took 2 weeks. TV working great now.
Thank you for sharing your experience, ***. We understand that it can be frustrating having to wait for a repair to be completed and apologize for that inconvenience.
Awful experience. I was incorrectly billed, and no human has attempted to reach out. Only automated responses.
Thank you for sharing your feedback. We're sorry to hear that you have not had a pleasant experience and would like to further assist you however we are having trouble locating a contract under that name. Please send us an email to ***@newleafsc.net with the contract holder's full first and last name, address and claim number as well as the product information for the appliance you are referring to. Once received, a representative will research this information and contact you with an update.
They contacted me yesterday, but were unable to help with the issue. Still no fiath in this company. They are misleading, and unfair in their business practices. Will not use again
Worst. Service. EVER. I didn't think it would take from May 2019 to NOW, Jan 2020 to get a simple piece of plastic to keep my dryer door shut. They schedule appointments and never show up. I've had to tape my dryer shut with packing tape for 8 months. Sorry I have to even give it ONE star.
New Leaf is sorry to hear that you were not pleased with your repair service and would like to research your claim details to offer further assistance. Please send us an email ***@newleafsc.net with the contract holder's full first and last name, address and phone number so that a representative can research this information and contact you with an update.
I have a warranty w New Leaf. Unit broke (no cool) 3 times in 2019. Each time they band aid the issue & refuse to address real repair. I purchased a Kitchen Aid refrigerator and got an extended warranty from New Leaf. The unit stopped working 3 times in 2019. Each time they sent a repair specialist they authorized a band aid repair and refused to fix the root of the issue. The compressor and control panel on the fridge are not working. They change a value and add freon but once the freon leaks out of the fridge it goes back to "no cool." This happens every 3-4 months on the clock. In early December 2019, it happened again. Two repair specialists diagnosed the problem as a "bad compressor" just like before. New Leaf refuses to change the compressor and control panel as recommended by service specialists. This time I've been without a fridge for over one month. I'm now awaiting for another service specialist to look at problem. Third one since early December. New Leaf is looking for someone to band aid issue again without addressing the bad compressor which is the reason why the fridge does not chill once the freon leaks out. They also seem to be ok with having freon leak in my home. The health risk of that is significant but New Leaf does not care or consider that. The saga continues because New Leaf refuses to provide me with the service that I have paid for. It appears they are dragging this out until April 2020 when my extended warranty ends. This is is unscrupulous company that refuses to care for its clients and disregards their warranty promise and the health of the people/clients.
New Leaf understands your frustration and apologizes for the length of time that this repair has taken. Your product has been diagnosed with a sealed system failure which falls in line with Kitchenaid's cavity liner and sealed refrigeration system warranty which covers parts and labor for the second through fifth year. Since the product failure would be covered by Kitchenaid's sealed system warranty, the product must be repaired by a manufacturer authorized service provider. New Leaf did face difficulty with locating a service provider in your area that was both manufacturer authorized to repair sealed systems and was willing to work through a third party which is why New Leaf presented you with the option to proceed with this repair through our Customer Reimbursement Program. By accepting customer reimbursement, you would locate a manufacturer authorized service provider in your area, pay the service provider for the repairs and submit a detailed report to New Leaf throughout this process for approval so that you can be reimbursed for any eligible expenses covered under his service plan. From reviewing your claim, we show that you agreed to proceed through New Leaf's Customer Reimbursement Program on 1/6/2019.
The saga continues with New Leaf. After agreeing to proceed with customer reimbursement program I submitted, as requested by New Leaf, an estimate to repair the fridge from an authorized service technician that New Leaf themselves recommended. But New Leaf refuses to authorize the repair. They have washed their hands of it. So without authorization from New Lead, I cannot move forward with the repair under the customer reimbursement program. Once again, New Leaf refuses to honor their contract with me. I spoke to Kitchen Aid and ***'s (where I purchased the appliance) and they all confirmed that after the one year manufacturer's warranty the New Leaf service warranty is in effect. I must go though New Leaf to repair the appliance but New Leaf will not honor our contract. I have pursued every avenue available to me, followed the directions given to me by New Leaf, and now I'm left with no other options. New Leaf refuses to honor the contract I purchased from them. After one month, I still have a fridge that does not work and New Leaf couldn't care less. They don't value their customers, they fail to meet their contractual obligations and snub their nose at me. What kind of company does this to their customers? New Leaf Warranty.
Let's be clear New Leaf has nothing to help me. In fact they have tried to wash their hands of this whole issue from day one. Ive been the one who has negotiated with service repair company to address the problems with fridge. Ive also had to negotiate with Kitchen Aid directly. New Leaf, with whom I have a contract has done of it. If the issue gets taken care of it's because I worked it out with service techs and manufacturer directly. To date, we've had the compressor, all valves, control panel and now the condenser replaced all with no help from New Leaf. This has to be the worse warranty company in the industry. They don't care about their customers, ignore their contracts and legal responsibilities. Their behavior is nothing short of abdominal. I hope others will step forward and lodge similar complaints with the Revdex.com. A simple Yelp review of the company will show the number of customers who have had similar problems. Anyone thinking about signing a contract with New Leaf should reconsider and look for an alternative because New Leaf will not honor its contract and turn its back on the customer.
Absolutely awful company - this is a SCAM. I purchased my policy in November 2018 from Everything Breaks. My phone dies in Jan 2020 - I try to call Everything Breaks, only to find out that they subcontract New Leaf Services. I call New Leaf to file a claim, and they indicate that EB has not sent them the info and they need more documents from me to set up the claim. Then, I take my iphone to an Apple Store - apple documents that the phone is not repairable and needs to be replaced. I call to try and get a pre approval, but no one is there to pre-approve it (even though EB says that they are open 24/7!) I was heading out of county in two days, so I couldn't go without my phone for two weeks. I call and try to submit a claim, but they tell me it will be denied because it I did not get pre-approval. I am cancelling this policy - I'll eat the iphone cost, but I don't want anyone else to fall for this scam. AVOID NEW LEAF SERVICES AT ALL COST - it's a total sham. Go with a more reputable provider, even if it costs more.
The Revdex.com should really investigate this company. They have extremely deceptive practices, and are not customer friendly.
New Leaf apologizes for the inconvenience that this has caused. We do show that you have been in contact with a representative on 1/10/2020 and have been advised that your claim is currently under review. Once this review is complete, a representative will be contacting you to advise how your claim will be processed.
We purchased a New Leaf service contract for our GE washer and dryer several years ago. It was much more cost effective than the GE contract and having used it several times I can say it is no different and arguably better. Their customer service is excellent, they get an appointment set up immediately, and they dispatch the GE corporate service team anyway. I would definitely recommend New Leaf to anyone looking for a major appliance service contract, especially on laundry equipment which is guaranteed to break down no matter what brand or model you purchase.
Thank you for allowing us to service you, ***. We appreciate your feedback and we are happy to hear you were satisfied with your service.
Zero Stars!!! Their service was terrible. My GE Right Height washer has been fixed 8 times for the same problem (lack of spinning completely or grinding sound when spinning down, all related to a cracked plastic outer casing around the metal drum of the machine). After 3 separate visits to diagnose the problem, they finally decided to rebuild the entire washer rather than just getting me a replacement. They insisted that I use a GE technician, as it would be the most cost effective since the washer was a GE product. The entire process took over 2 months - Yes, that's right, 2 months without a washer - and then the GE techs broke the drip pan during the repair and left behind 3 enormous boxes of damaged parts for me to dispose of at the dump myself. They sent me a replacement for the drip pan, but refused to install it, so I had to hire another contractor to come in and do so. This company is disreputable, avoid them at all costs.
Mrs. New Leaf can understand your frustration with the length of this repair and apologize for your experience with GE. After your initial diagnosis was received, New Leaf decided to have GE complete your repair since it was estimated to be an extensive project. Reviewing your claim, we can see that GE was unable to repair the drain pan as this would require a plumber so GE created case number XXXXXX-XXXXXX to reimburse you for the expense of having to hire an outside contractor to install. New Leaf also provided the contact information for GE's Customer Relations regarding the removal of left-over parts due to the terms and conditions of your contract not covering disposal/removal of replacement parts.
Sub contractors J & B appliance repair very unprofessional and skipped our date and time .
Message left on cell phone that J & B would be at our home on 1/7/2020 between 12-2. No confirmation required on our part.Received a call at 1:25 pm stating since phone not answered,call main office to reschedule.My husband was home and waiting for the service.Owner stayed if you would have answered your phone,tech would've been there.The a Appointment was never contingent on answering a call on our cell phone.
Either deliver the ice maker and I will gladly pay someone else to install or use another company to sub contract the replacement.We refuse to do business with this company!
A claim was created for Ms. refrigerator on 12/13/2019 under claim number SOXXXXXXXX-X when it was advised that the product was not producing ice. This claim was dispatched to J & B Appliance Service (XXX) XXX-XXXX who determined that a new ice maker was needed. Once the part arrived in good condition, an appointment was scheduled to complete the repair on 1/7/2020. When a representative from J & B Appliance Service contacted Mr. and Mrs. to confirm their appointment for 1/7/2020, a common practice among service companies to ensure that both parties will be available for the service, they were unable to reach the customer for confirmation so a message was left advising that the appointment would be rescheduled for a later date. New Leaf understands Ms. frustration however New Leaf cannot dictate this aspect of service. On 1/8/2020, Ms. advised New Leaf that she would not reschedule an appointment with J & B Appliance Service to complete her repair and would instead hire a different company to complete the service. It was advised to Ms. that by doing so, she would owe New Leaf the amount owed to J & B Appliance Service which would result in her service plan being suspended.
(The consumer indicated he/she DID NOT accept the response from the business.)
A voicemail was left on 1/6 ( which I still have) stating " This is John from J & B appliance.We WILL be there between 12-2 tomorrow to put the parts on.Have a good night." Nothing was mentioned about a confirmation necessary.My husband made arrangements from the day we scheduled on 1/3 to be home that day to complete the long awaited appointment. We were never told that our service call would be "skipped" if we did not answer our phone.We made an appointment (which is the purpose of an appointment " and they simply did not show up!!
New Leaf management has reviewed Ms. claim and has approved to have a new service provider service Ms. refrigerator. This claim, SOXXXXXXXX-X, was created on 1/16/2020 and dispatched to Brandt's Appliance Service at the request of Ms..
(The consumer indicated he/she ACCEPTED the response from the business.)
Issue was resolved. Spoke with Ashley at New Leaf and she was able to approve an alternate sub contractor.Job was completed today.
A refund was denied due to being received outside of the 30 day expiration date.
As time drew closer to filing for the 50% Back Guarantee, I spoke with AJ *** and asked when information needed to be mailed in. I was specifically told by August 26th.
I had service contacts for 5 appliances -Frigidaire Wall Mt Chimney Range ($100), LG Front Load Electric Dryer ($125), LG Front Load Washer ($179), Bosch Electric Range($199), and Fisher and Paykel Refrigerator ($199) I have the original receipts. Items were purchased by my contractor. I initially sent in for the requested refund on August 12th but to my dismay it was returned to sender, address unknown. I again called AJ *** to request an address as it had changed. Given the new address I made a second attempt but the refund was denied stating I was outside the 30 day window. I have made a number of calls to AJ *** and New Leaf but have not resolved the issue.
I find it odd that they were willing to extend my contracts as I received several calls but are unwilling to provide a refund.
After I first put a comment on the Revdex.com site, New Leaf's response was for me to provide more information. I called New Leaf again but was told they would not take the information over the phone-I had to put it on the Revdex.com site. I responded to New Leaf on December 6th and asked for someone to contact me. No one has contacted me since.
I find New Leaf difficult to contact and totally deceptive in their service. Is there miscommunication between AJ *** and New Leaf? AJ *** has my recorded messages and so should New Leaf. I have spent too much time and energy requesting something that was guaranteed.
I am asking for the guaranteed refund that a reputable business would provide.
contacted New Leaf Service Contracts to redeem 50% back of the original purchase price of her service plan price for her refrigerator, range, washer, range hood and dryer since she had zero paid claims throughoutthe five year term. Ms. received the original submission back due to the address being invalid, due to no fault of her own as New Leaf's business address had changed and Ms. was not provided with the updated business address. For this, Ms. was advised that New Leaf would still accept her submission for review as long as all documents were resent, including a copy of the return envelope, to New Leaf's current mailing address showing the original post marked date to fall within the 30 days' time constraint.
In order to be eligible for the 50% Back Guarantee Program, the following criteria must be met. The instructions can be found on Ms. original 50% Back Certificate which state: 1.) There must be no service calls made on eligible product, 2.) No paid claims on service plan, 3.) The service plan was in full force for the full term, and 4.) The service plan must have been registered properly. These terms are stated on the 50% Back materials given to Mrs. at the time of purchase.
To redeem the 50% back guarantee, the following must be mailed with a copy of the original 50% Back Certificate: 1.) The completed original numbered certificate within 30 days of the plan expiration date, 2.) a copy of the sales receipt showing the service plan sale, 3.) a copy of the sales receipt showing the eligible product.
Ms. submission was ineligible due to the submission for the range, washer, range hood and dryer showing a post marked date of 08/12/2019, which falls more than 30 days after the four plan's expiration date of 06/23/2019. Mrs. submission for her refrigerator was ineligible due to it missing a copy of the sales receipt showing proof of service plan purchase. Regretfully, we must inform that this information will not be eligible for re-submission. In order to be eligible for the 50% Back Guarantee Program, the customer must follow the instructions listed on 50% Back Certificate within 30 days of plan expiration. Any missing information provided outside of this time-frame will not be eligible for redemption.
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated previously, I called AJ *** and asked when the refund needed to be submitted and was told by August 26th. If a company has all the information to call and ask me to extend my warranties, then they know that I have the purchased service plan. As far as I am concerned New Leaf is willing to take money but is deceptive in refunding a promised guarantee.
Ms. Bosch range, LG washer, LG dryer, and Frigidaire range hood were purchased 06/24/14. In order to be eligible for New Leaf's 50% Back Guarantee, the customer must mail their submission within thirty (30) days of the plan's expiration. The original post marked date for Ms. submission was 8/12/2019, fifty (50) days after her service plan expiration date of 06/23/2019. Ms. Fisher and Paykel refrigerator was purchased 8/27/2014 giving her until 9/26/2019 to mail her 50% Back submission. Ms. submission for her Fisher and Paykel refrigerator was not eligible for 50% Back because Ms. was missing a copy of the sales receipt showing a proof of plan purchase. The receipt she provided listed only the product, not the plan.
(The consumer indicated he/she DID NOT accept the response from the business.)
As I previously stated, if a company can ask me to extend my warranties but choose not to give a guaranteed refund, then this is not a reputable company. No one should have to jump through hoops to get money back, period! I sent in the information according to what I was told over the phone by AJ ***. The refund is a scam.
I didn't have any claims during the period of the contract. When I tried to claim the 50% refund per the contract terms it took 4 phone calls , each with excessively long hold times , to finally get them to send the refund check. The entire process took 6 months. If I didn't persist I don't think they would have paid up.
we appreciate your feedback. From reviewing your contract we can see that your original submission was returned, at no fault of your own, due to being sent to our previous business address and apologize for this inconvenience. From the time that your submission has been received, we do follow a review process to determine eligibility which averages between 8 to 10 weeks. We show that your submission was approved and that you have been reimbursed for 50% back of your service plan's original purchase price.
Thank you,
New Leaf Service Contracts
I believe 8-10 weeks is an unreasonably long time.What can possibly take that long?
We understand your concern. 50% Back submissions are reviewed in the order of which they were received by mail. Since each submission is thoroughly reviewed, submissions can take 8 to 10 weeks to process.
I added the New Leaf five year service contracts for my GE kitchen appliances when I purchased them from A.J. Madison. The French door fridge required two service calls and the dishwasher required three separate service calls. The range and hood did not require service and qualified for the 50% refund on the contract prices. New leaf made it easy to schedule the GE tech to come out and fix the appliances. I filled out an online form and New Leaf called me the next day to set up a convenient day and time. The tech was very qualified and was able to do a temporary fix on my nonworking fridge until the part arrived. Very pleased.
When the five years had gone by, I shopped around, but eventually returned to New Leaf. Glad I did, the fridge went out again. But all is good!
New Leaf honored their refund on the unused service contracts. I have read reviews where customers were ruled ineligible to get their money back. I kept all receipts and certificates, making sure I sent everything required to the correct address and within the stated time frame. It took 6 months to get the check, but New Leaf sent me an email letting me know the check was coming.
Outstanding! Thank you for sharing your feedback, ***.
Thank you,
New Leaf Service Contracts
I was sold a liquid nano screen cover that the store told me was covered perpetually for unlimited damage. Turns out, they only cover one repair.
we do apologize for the inconvenience that this has caused and do recommend contacting your selling retailer for assistance. Your contract with New Leaf was fulfilled after your screen repair service in October of 2019.
Thank you,
New Leaf Service Contracts
I already reviewed the store who sold
It to me but I think you need to be more clear about what you communicate to your vendors and what they say when they are selling your product. RepairSharks in Great Neck was the location.
Buying the extended warranty was the best move*** They have serviced the washer a couple of times and the service representatives were pretty knowledgeable*** They quickly identified the problems and replaced the faulty parts at no cost to us. Also, there was not charge for the service call
Thank you so much for sharing your experience, ***
Thank you,
New Leaf Service Contracts
Were prompt In referral to qualified service technicians. Followed through with provisions of the contract.
Thank you for taking the time to review our services! We value your feedback and we're glad we were able to meet your expectations.
Do not buy a warranty from this provider. Have had a service tech come out 4 times and a 5th call is scheduled to try and fix our GE washer that is a lemon. Asked to speak to a supervisor and was told that until New Leaf determines the unit cannot be fixed, they will keep sending out a tech. I asked about my family not having a washer for over month and was told that's not a New Leaf issue. All we want is for New Leaf to agree the washer is a lemon and provide a new one as outlined in the "warranty" .
New Leaf understands Mr. frustration however New Leaf cannot conduct a replacement at the request of the contract holder. If a repair plan is purchased, it is New Leaf's obligation to facilitate repairs. Mr. contract does have criteria that allows for the option of replacement if applicable. At this time, Mr. does not fit the criteria for a replacement so New Leaf is honoring their contractual obligation by providing repairs needed.
Just to be clear, the repairs to date are as follows:
1.) The drum to the washer was replaced
2.) Within 45 days the drum and other affiliated parts were replaced again
3.) Next the washer wouldn't work at all and a new control panel was installed as well as a new door lock
4.) Now a new electrical harness has been ordered and is waiting to be installed..
Does this sound like a "contract holder" that has suffered enough yet? I understand that your criteria dies not include the constant inconvenience to the customer. The repairs will continue until you spend more on parts and service calls than the washer is actually worth.
took three months to receive 50% refund for not using the insurance. Changed address for requesting refund but did not advice policy holders. Poor customer service.
we appreciate you taking the time to share your feedback. Our 50% Back Program does take between 8-10 business weeks to review and process each request. Unfortunately our older contracts do show our previous business address which can result in delay however we do not hold our customers responsible for this error and will still accept their submission as long as the returned envelope is sent in showing the original post marked date to fall within the 30 days time constraint.
We show that you met all criteria for our 50% Back Program and that your request was approved and processed on 10/10/2019.