New Life Multi-Family Management, LLC

I've mentioned to the property about maintenance entering my property without permission and nobody wants to believe me or wants to do anything about it so why mention it to youYou're not helping so I have to take matters elsewhere

Ms***, If you are wanting to dispute any charges you would put your disputes in writing to the officeYour account would be opened, and we would address the dispute at that timeAs for the refund, the check was issued in September You contacted the office on October 20,
inquiring where your refund check wasAfter looking into your account it was found that a forwarding address was not provide, thus the payment getting lost in the mailOn that same day we did speak with our accounting department to get a new refund check issuedWe did discuss this with you on October 20, as wellShould you need repairs made to the home while living in it, you could have addressed them with the officeWe do not require a doctor's note to address concernsPlease let us know should you need anything else Best Regards, Melissa E***Community Director

Dear *** ***, I wish to let you know that at this time we are received the complaint that you are stating and I wish to take a minute to respondYesterday you spoke with a staff member whom informed you that in fact yes the
eviction was filed and that it was a valid eviction filing, however due to your payment in full after the eviction was filed we did not proceed with the set out process, but in fact yes an eviction was still placed under your nameYou are stating that you were filed on due to water charges that were posted to your account that you were not aware of, however per the conversation that was had with the staff member we did notify you of the policy change that was taking into effect and that water service would be being billed thru the office this notice of policy charge was delivered to you on 11/30/I am also showing that in that month evictions were filed on the 12th of the month and per the credit card payment you didn’t pay rent until the 24th of that month, you also paid along with a money order purchased on the 25th for your next month’s rentPer your filing I am showing no attempt to make a payment prior to the payment made on the 24th of the monthAs stated to you yesterday a dismissal was filed with the courts to have the eviction case closed because you did in fact paid in full out of the evcition, however this will not be removed as this was a valid eviction filing due to failure to pay rentYesterday a copy of the dismissal was sent to the email provided to the officeIf you have any further questions please contact me at the office at ###-###-#### Thank you, *** ***
*** ***

Ms***,As you are aware by prior correspondence I was out of the office, due to a death in my family, and was unable to answer your emailThere were three other staff members that could have assisted with your file had they not been removed from our email correspondence when you responded to
meWe have attempted to assign you to multiple addresses of the floor plan you applied to live in at Cornerstone CrossingEach time you have declinedDuring our previous email correspondence we have discussed that we can only guarantee a certain floor plan not a particular levelYou stated in our previous correspondence and in this complaint that you would like your deposit backWe have also discussed in previous correspondence that the deposit would be nonrefundable as we were able to meet your floor plan needs within your motimeframeI have attached a copy of the back page of your application and your welcome sheet for review.Regards,Melissa E***Community Director Thanks, Melissa E***Community DirectorCornerstone Crossing Apartments and Townhomes, and Eden at Caleb's Crossing Birchview Drive SouthReynoldsburg, Ohio 43068P: 614-866-7825F: 614-866-7427me***@newlifeproperty.comwww.newlifeproperty.com

On Tuesday, July 14, 2015, the Community Director and Maintenance Supervisor inspected the living room area in your apartment. During this time, we cleaned all of the baseboards in the living room area that might have been affected by the previous water leak. All baseboards in question were preventatively treated and touched up. The carpet was once again inspected and mold was not present in the apartment. Please contact the rental office in the future if you have any concerns

I do apologize for the situation and can understand your frustrationI want to address the first concern that you have stated “My AC unit went out on Saturday June 18, I am a single parent of children I called the emergency maintenance line
On the automated message it said if your AC was out and it was degrees or higher it is considered a emergencyIt was in my apartmentMaintenance called me back and said under their new policy (which no residents were informed of any new policies) that they can no longer come out on weekends to fix AC units and that we would have to wait till MondayWe went through agonizing hot days with no AC and I don't have enough money to purchase a fanMonday hits at 5pm on my way home I call my complex to make sure it was fixed and he said no he wasn't able to come out.” First I do wish to thank you for your understand over the weekend and waiting until Monday for maintenance to come fix the AC unit, however do to a high call volume we were unable to complete it at that timeI do wish to let you know that maintenance is diligently working in order to make sure that your AC unit is properly fixed and weather permitting we will have this completed today Second I do want to address your concern that you have stated “I asked why haven't anyone been notified of the new maintenance policiesHe said they haven't gotten around to itI asked why is the message about emergency maintenance for AC units on there he said they haven't gotten around to itThis is severely unfair and unhealthy for my family.” I do wish to let you know that per your community policies and procedures book under section Service it states that “Emergencies are as follows, but not limited to: No heat (when outside temperature is below degrees Fahrenheit), no hot water, broken pipes and/or running water, securing door and/or windows, fire damage, clogged toilet when only one toilet is available (**if you have more than one toilet, service is not deemed an emergency and can wait until the next business day, unless the problem created flooring or is clogging waste water in other toilets and/or sink.)” As a courtesy we were completing AC units as an emergency if it did reach over degrees outside and will continue to do this during regular office business hours, however the policy that AC units are not an emergency is not a new policy that has been implementedWe here at Eden of Whitehall are working hard to ensure that everyone’s stay here with us is enjoyable and a comfortable stay and we will still try to continue to make sure that AC units are a priority, but we cannot guarantee this going forward Last I wish to address the concern that you have stated “They do not care and this is not the first time this has happened as far as having needed maintenance work done and taking forever to do itIt them weeks to check a gas issue that Columbia gas had red tagged.” After review of your work order history on file I am showing that all work orders dated back as far as October of have all been addressed either same day or within a hour time frame, this includes the red tag notice that was received at our property and completed same day per our red tag procedure Again I do apologize for the situation and wish to let you know that if there are any further questions or concerns or is you wish to receive a new copy of the policies and procedures book you are welcome to contact me at the office at ###-###-#### Jamie M*** Community Director Eden of Whitehall

Good Afternoon Mr***,It appears as if you received a refund check from us and the check was cashed by the other lease holder *** ***. Please let us know if you have any other issues in the future, thank you!

While we appreciate the negative effect and inconvenience a bed bug infestation can cause a resident, it states in our community policies under number *** Pest Management Plan, Item C. “Landlord reserves the right to charge the cost of treatment, eradication of infestation, and
cleaning of infested areas to the Tenant.” Item Cfurther states “if it becomes necessary for the Tenant to temporarily or permanently vacate the premises as part of the eradication/treatment efforts, the Landlord shall not be liable for any cost of relocation.” The tenant signed and agreed to our Community Policies and Procedures Rules and Regulations upon moving into the apartment on September 11, (copy of signature page and community policies and procedures is attached.)Avalon Place has requested an additional heat treatment by our pest control company and the apartment is scheduled for the additional treatment on 7/22/16. As stated in previous communication with the resident, this second treatment will be at no cost to him.Payment will be expected as agreed to by the resident for the first treatment. See attached Heat Treatment Authorization and Preparation form. Also attached is the additional tips for preparation that was provided to the resident at the time the Heat Treatment Authorization and Preparation Form was deliveredAvalon would recommend the resident submit a claim to their renter’s insurance if they are looking to recover some of the cost incurred preparing for the treatment

the issue was not resolved properly the situation should have been handled more properly to stop the problem all togetherI have videos of not only the first time the leak happened but the second time as well and when I called maintenance the second time it was actively leaking but since it took an hour for me to even get in touch with someone it stopped by the time they got there and again I have videos of itAlso as you guys know and saw my walls got water damage due to the leaking and that wasn't even fixedNow the only reason I'm not making a big deal out of it now is because I will be leaving extremely soon

Since I have moved into these apartments the least cost effective things have been done for each of my maintenance requestI have even had to call for the same things multiple times because your business instead of fixing things appropriately will do what's cheap insteadMy carpet and home smells still like mildew and disgustingThe water is gone but the order is present stillAs stated before the carpet needs to be removedAt this point I'm disgusted with the service and I'm being treated and will look into filing something with the Health departmentIt cannot be safe to leave a potentially mold ridden carpet in a occupied homeMy multiple complaints for this situation and including issues with my tub are horribleYou and your business owners should feel disgusting for leaving a single mother in such predicaments

Ms***, Our records indicate that you came in on 12/1/to discuss a separate party assisting in paying your rent for December You asked that we fax over your ledger and a W-We immediately did this on 12/1/We do not have any record of receiving paperwork or being notified that
you were in need of paperwork from our office to help with your rental assistance. On 12/14/you came into the office to discuss your partial payment letterAt that time we discussed your rent, late fess, as well as the balance dueWe explained that the we had to charge you late fees through the date that we received the balance in fullYou stated that you would get the remaining balance, and return to the officeFor the month of December three payments were submitted on your behalf $on 12/13/17, $on 12/14/17, and $on 12/14/Therefore you were charged late fees through 12/14/I am unsure what you are referring to when you state that $was lost as this is the only payment of $that we received in December As for the odor in the home during October 2017, you submitted a request to the office on Thursday, 10/5/17, and the request was addressed on Monday, 10/9/Therefore, we would not credit your account as we promptly addressed the requestAs for dealing with several staff members, we do have a large team that rotates between two officesTherefore, there may be times that you are unable to see/speak with the same personHowever, if you choose to deal with the same person each time, you can always set an appointment or email them

Dear Mr*** I have received the complaint that you have submitted and would like to take a moment to responseFirst regarding your water chargesPer your lease agreement which I have attached it states
that “Tenant agrees and acknowledges that Landlord will pay Tenant’s water bill to the applicable municipality and subsequently bill Tenant for the water”You can refer to section IX Utilities for further information regarding the water billing process that was agreed to upon moving into Eden of WhitehallTo address your concern regarding your service requestsUpon review of your service request history I am showing that in the duration of your stay here at Eden of Whitehall a total of service requests were placedOut of those requests of them were responded to either same day or the following dayYou have also stated in the original complaint that all service request items were in fact repairedLast, I do wish to address your concern regarding the rent and the lease breakI have attached a copy of your lease and a copy of your concession addendum that I wish for you to refer toYou signed for a legal binding 13-month lease contract which you ultimately brokePer the lease you do incur all fee associated with a lease breakWhich is all listed in the attached lease agreementUpon review of the attached documents if there are any further questions please feel free to contact me at the office at ###-###-####Thank you

a lot of this is untrueYes this roof and ceiling is an ongoing issue that should have been handled way before mold and mildewI have pictures and videoI contacted the office before August about the ceiling and roofAs far as pest control when that gentleman came to my house I allowed him to walk around and take pictures if what he said he neededHe checked furniture in livingroom and bedrooms and took pictures of corners, all I did was followed him around and ask questionsThey are lying and trying to cover their behindsI've been more than patient but this us ridiculousAll pictures are stsmped with dates, I started taking them weeks after my first contact with the office because they were taking too long to repairWhen I place my second call to the office in july they told me they didnt even have a work order for my apartment which is why they are trying to say I didnt contact them in juneI would appreciate it if someone from your office (Revdex.com) contact me so I can provide more information to you

We have communicated with the previous resident and the issue has been resolved

Ms***, We complete a walk through upon every move-out within our communityAt that time we take pictures to show the condition that the home was left inIf you were wanting to complete a walk through with management, then that would have been something that you would have needed to schedule prior to you submitting keys to the officeWe do show that you paid a deposit of $prior to moving into the homeHowever the condition that the home was left in resulted in charges that exceeded your depositAt this time our records indicate that you did pay the balance in full

Please note Ms***'s service requests will be addressed and resolved on Tuesday, October 18th, 2016.With regard to Ms***'s balance due, we have made the appropriate corrections to her rental account and the current balance due is correct based on the move in paperwork Ms***
signed and agreed was due Thank you.Kind Regards, Melissa M***,

Mrs ***, I apologize you seem to be have a reoccurring issue with trash being left outside. I have spoken to the resident manager for your area of the property and have confirmed we have been addressing the issue with that particular neighbor who has been leaving trash out
Daily our maintenance staff walks the grounds to pick up any debris, and routinely check the breezeways for any trash or items that might need repaired. I also just went over myself to confirm that your area was clear of any trash- should it happen again though, please give me a call and we will definitely address it with that resident and have it removed I also wanted to address your comment “and the complex doesn't care.” Each morning I drive through our property to check for trash or any other issues throughout the property- we definitely take pride in our community and want it to look its best. Let me know if the issue doesn’t improve and I’ll address it accordingly. I appreciate you bringing this to my attention Aaron J*** Community Director ***@newlifeproperty.com

We
do not show an apartment until it has been fully completedAt the time of your
moyour door and the lock to the door were both functioning as they
shouldThe carpet in the home was cleaned prior to you accepting keysThere
were a few stains on the carpet that would have been noted
on your mocheck
list formSeveral members of the staff, including ***, met and spoke with
you about your home*** was the last member that tried to help youYou stated to
her that you just wanted to move outThe process was explained to you, and what
you would be responsible forYou then submitted keys, and a final account
statement was processedI received an email wanting to discuss your accountI
responded to your email twice asking for your address prior to living at
Cornerstone Crossing, as this is how we verify that it is you we are emailing
withI never received a response back from youIt appeared that you attempted
to send this email to ***, however it was sent to the wrong email
addressThe final account statement will stand as the charges are within the
lease agreement that you signed

Good morning MrM***How much do I owe after the depositBecause that was taken tooTheres no way it was The carpet was to be new when I moved in, it wasn'tThe only thing needing fixed was a hole in the wall by the switch plate where my sons arm fell through after stepping on the tack from where the old carpet wasnt tacked down properlyPlease let me know as soon as possible and ill have it paidI do not have time for the back and forthI followed procedure as ajudicated in my lease agreementI apoligize for not holding on to something for years for backing up my claim I didnt know existed until a week ago
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I have reviewed your account, and have found where the error
initiatedIt appears that the
administration fee was reversed on your account in errorThis reversal caused
you to have a credit of $This is why your statement showed that you
owed $While completing month end
close the error was noticed, and
charged back to your accountThe office did relay that we would not be charging
your account any late fess due to the error being no fault to youWe also
offered to sign an agreement with you allowing you to pay the $at a later
dateAt this time we are showing that there is a current balance of $74.97, and
that no agreement has been madePlease include this with your November rent and
water payment, or the payment will not be accepted for your account
Best Regards,
*** ***
Community Directorv