New Life Multi-Family Management, LLC

In response to being
given the wrong amount for money at move in, you signed and were given a copy
of the welcome sheet (which I have attached) stating your prorated water, rent
and gas, plus the one time administration fee. On the welcome sheet it also
states the remainder of your deposit would be due, the deposit is based upon
credit and rental history and is not determined until after processing your
application. Upon completion of your application, it was determined that your
deposit amount would be $549 and the money would need to be paid along with the
pro-rated amounts. Due to the confusion with the deposit and pro-rated amounts
it was requested by your party to move-in on July 24th when the amount was paid in full and occupied. Upon bringing
in your move-in checklist it was noted that the A/C was not cooling the room.
We issued a window A/C unit for the weekend and entered your apartment on July
29th and replaced the capacitor. Another
service request was placed on July 30, stating that the air was now working but
not cooling. We replaced the transformer and relay on July 30. Another work
order was placed on August 1, stating the air conditioner was not cooling
properly. We completed the service request the same day replacing more parts
and cleaning the outside unit. No further request had been made.
In regards to receipts
for rent, we will make photocopies of the method of payment and sign for
receipt of funds, in addition to date stamping all rent received, this
photocopy is available upon request and Mr. [redacted] is aware this is our
process as he has been given these copies in past months when requested .
As well the resident always has the option to come in the next day and receive
a copy of their ledger showing the payment posted and the total account balance,
Mr. [redacted] is also aware of this process but has not made this request after
the rent was applied to his account.
On December 30, we had a
water leak that required entry to your apartment in order to check for damages
and repair. I called and left a message stating that we would be entering your
apartment and to call with questions. Upon entry, we observed maggots in your
sink due to food waste and unclean dishes and food waste and food containers
overflowing from your trash can onto the floor and covering the dining room.
The 30 day to remedy noticed was printed and delivered to your apartment door
on December 30.
The inspection requests
were issued on January 12, for entering on January 13th to do an
inspection and inventory of our assets. All apartments were inspected and
issued the same notice. We also issued a notice on January 29 for entry on
February 1 to follow up with the 30 day to remedy issued on December 30, 2015.
Unfortunately, the inspection was unable to be completed, a secondary issue was
noticed on February 3 for entry on February 5 and will be completed.
On Wednesday, January
27, Mr. [redacted] called the emergency line about being locked out of your
apartment.  Mr. [redacted] was advised by our Maintenance Supervisor that any
lockout requests would need to be completed by a locksmith. I have attached a
copy of the policies and procedures noting the lockout procedure along with
your signature page. You stated that if someone did not come to the apartment
to let you in that you would begin kicking in doors and that we would have 10
minutes to call you back before damage was done to gain entry. You were advised
that any and all damages would be repaired at your expense. Upon inspection of
the property it was noticed that your bedroom window was broken from gaining
entry to your apartment. The window was replaced and the cost of replacement
was charged to your account ($64.50).
On February 3, when you
tried to issue payment for your account Sherry advised that the rent did not
include the $30 late fee or the $64.50 for the cost of the window. Sherry
stated that we could do a one-time forbearance agreement for the window
replacement but late fees would need to be included before any payment
arrangements could be made. The late fee payment was obtained and brought back
to the office. I spoke to you and told you that we would need to sign the
forbearance agreement and I took the money orders for the other fees. Upon
refusal of signing the forbearance agreement I advised you that we would not be
able to take the rent or late fees without the signed document because we are
unable to take partial payments and the account balance would need to be paid
in full. Once you refused to take your payments, I issued a partial payment
letter on February 3 stating that you must submit the correct payment or obtain
your partial payments being held in the office. I have attached a copy of the
front page of the lease that states that “Partial payments will not be
accepted. All funds received shall be applied to: dishonored check charges;
late charges; damage charges; utility charges; delinquent rent; current rent;
in that order. Without paying the total balance due I am unable to post any
payments.
At this time a service
request has been placed for the repair of three of the burners on the stove top
and an appointment has been scheduled for Thursday, February 11th. If there is
anything further we can do to assist you, please send your requests
via email or via the drop box located at the entry of our leasing center.