New Life Multi-Family Management, LLC

In addition to the dry wall that Melissa swore to be fixed on Tuesday, June 21st, that still has yet to be doneOnce again as I stated, they never get stuff done when they say they willAnd then when you call, they have every excuse as to why they didn't come outWhen I called the rental office I was told they didn't come out and fix the dry wall because it wasn't an emergencySo why did Melissa, the "manager" say that they were coming out on such an such day only for them to not? As far as my air condition, I still don't have any air and today makes it two weeks withoutDue to the fact that its been in the high 80's, mid 90's the past two weeks imagine what my house looks likeMy thermostat says *** degreesHad the maintenance man fixed it right the first time I wouldn't have to go through thisInstead he claimed to have fixed it which is a lieHonestly I'm over this whole back and forth with the renal office and the sy managementTaking my rent to escrow and that's finalAnd further action will be takenThe end

Dear Ms***, I have received your complaint and would like to take a moment to respondFirst, I would like to thank you for following your legal and binding lease agreement and not only submitting
one, but also a second proper notice to vacate along with a forwarding address in order for us to send further information to you in a timely mannerI do want to say that I have gone through the email history communication that was had between MsD*** and yourself regarding the dispute of the final account statement for the additional charge that was placed on the accountI also have received confirmation from *** *** at FABCO whom has also been in contact with you also regarding this disputeAs it was explained the additional charge was as a result of the damaged to the carpet that was replaced upon you vacating due to the condition the carpet was left inAfter review of the account I see you moved into the unit of *** *** Circle on 10/17/2014, upon your move in the carpet was new as you can see per the attached invoiceAfter the final walk was completed when you vacated on 10/31/it was deemed that the carpet did in fact need to be replaced as a result of the damage as you can see per the photosAs explained the reason this charge was not on the original final account statement was due to we did not receive an invoice for the carpet replacement until 12/14/at that time the original final account statement was updated to reflect these chargesI have confirmed that we received you payment of $I do apologize if you feel there was a confusion, however this charge will remainIf you have any further questions please feel free to contact me as the main office at Eden of WhitehallThank you

Greetings ***,We have researched your accountAccording to the records in your file, you were involved in an altercation with a fellow resident in March 2015.Following this altercation, management made the decision to non-renew your leasePer your lease and the Ohio Revised Code, the landlord
reserves the right to discontinue the lease agreement with any resident, for any reason, following the expiration of their lease.Your signed lease would have ended December 31, You were served a non-lease renewal on April 10th, 2015, with us asking that you vacate upon the expiration of your lease.You turned in keys to your apartment on May 30th, (nearly months early).You signed a concession addendum agreeing to reimburse the landlord for any concessions you received at the point of breaking your lease.Per your signed lease, in the event of a lease break, you agreed to be held financially responsible for your apartment until a new resident took possessionAfter further review, we did see that your unit was reoccupied in June We have revised your Final Account Statement to reflect the balance changeYou now owe $528. FABCO Collections currently has possession of your accountYou are welcome to set up payment arrangements with themWe will forward over your updated Final Account Statement

Ms Speakman,
As stated before, we have deemed your blinds to be in good
condition and the damage to be above wear and tearWe are able to
replace broken slats or the entire set of blinds for a fee as previously
discussedYou are also able to purchase a new set from a local store and
replace yourselfPlease contact the office should you wish that we replace the
blinds or slats
Thank you, Jessica H***Assistant Community DirectorEden at Caleb's Crossing

On the application it does state that your deposit will be forfeited if you falsify or omit information on the applicationThe information that was relayed to you was correct in the fact that your deposit would be nonrefundableI apologize that you feel as though it was not relayed in a
professional manner, If you would like, we can supply you with a copy of your application that show this policy

I apologize that you have had a less than desirable experience thus farI have reviewed the email correspondence that you had with JavonnaIn your email below you say Javonna told you it was ready on the 22nd and if you did not take possession then the unit would be releasedHowever, in the
emails it states we will hold this apartment for you until 8/In the final email was the schedule date of Wednesday 8/23. I'm just trying to get a better understanding from both sides of the story In regards to the amended welcome sheets, I believe there is some misunderstanding as to what the property is trying to do and how you are interpreting itYou are viewing it as dishonesty were as the property is trying to keep you informed as you were on a waitlist and they tried to find an apartment that suited your timeframeWhen Javonna offered to switch your unit she was trying to switch your unit to one with basic counter tops however the person assigned to that unit was not willing to switchThe countertops should have been discussed with you in advance not immediately before you move inWith that being the case, we will not be charging you the additional $monthly fee as the property discussed with youFrom my review of the situation, I do concede that communication could have been clearer and more concise and I will absolutely be addressing thatThe only mistake the property made was informing you the apartment could be ready a day early when it was in fact not. Can you please elaborate as to what additional expenses you incurred? If coming a day early caused undue financial strain and you can show proof of that in the form of receipts or invoices- then I would definitely consider reimbursing some of those expenses Seeing as we have a unit ready for you, and at the price that was originally quoted and in the same style that was agreed to on the welcome sheet, then we would not be able to refund your deposit at this time. I have spoken with the site manager, Aaron, and he and I both want to resolve this for you and as I understand it, you have since moved in and taken possession of the home. Feel free to address any other concerns with him at ###-###-#### or ***@newlifeproperty if you need assistance with anything further I hope going forward we can work together to make this a good experience for you

This is unacceptable so I guess I'll be looking for another place to live but the resolution for my money and the conditions in which me and my son had to live under will continue to be an issue for me and I'll just have to take my complaint higher than the Revdex.com

To whom it may concern: Complaint ID *** has not been resolved Attached are two letters that I received on my door on September 18, 2015.According to the complaint, the outstanding $water bill will be adjusted and my balance left is $ I waited for a note on my door regarding the $and I was going to pay it on September 25, The outstanding water bill was already paid in full by September 2, My rent is $not including water, gas, sewer, etc So last month there was a note on the door asking for the remaining water bill amount of $because I only paid a portion of it at that time I paid $of it on August 28, So the water bill was $ On September 2, 2015, I paid $+ $= Now there are two notes on my door One note is requesting $ This note was printed on September 3, 2015, the date is scratched out and it says the 8th, but it was not put on my door until September 18, (which is attached to this email) Melissa *** said the remaining water bill for last month was $ If my rent is $593.00, where is this additional $coming from? And why would you put this on my door on September 18, 2015? This seems far from legit and seems scandalous And I do not know what is going on Why would I owe $when I am told by Jamie's boss Melissa *** in the Revdex.com complaint that I owe $49.71? The second letter is asking for $(Attached)I am going into the office on Monday, September 21, With all of the issues that I have been having I have kept my composure and have not went off on anyone I am not sure I will be able to do that on Monday On September 2, when I paid my rent, I gave them an escrow letter for them to fix my clogged sink that stunk really bad...smelling like sewage because I had been asking them for a whole month to fix it and they declined It is just a miracle that someone fixed it the next day. Thank you for looking into this complaint for me

As previously stated, the laminate flooring in Ms***'s home was replaced and is in excellent condition (pictures provided to the Revdex.com) I verified the work was completed on October 3rd, 2016, when I completed an inspection regarding Ms***'s concerns

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI would like to have an approximate timelineEach time I've requested one I'm given nothing but very vague responses
Regards,
*** ***

Ms***, We will not be able to have you move into the community at this timeWe wish you the best Regards, *** ***Community Director

Ms***, As you are aware the apartment that you were assigned to was not going to be ready to moon your scheduled ready dateWe did offer either a refund in full, or to wait until a home was readyYou did choose to have your deposit refunded to you within thirty days of the canceled
dateThis process was initiated last week, and we do not anticipate it taking thirty days to receive. Please let us know should you need anything else Regards, Melissa E***Community Director

Greetings Valued Resident, To address your first concern, all resident issues are handled through our operations teamAny issues residents may experience should be addressed via your Community or Assistant Community DirectorAs bed bugs are prevalent in central Ohio, and they are hitchhiker bugs,
it is reasonable that you could have picked up a bed bug around town during your daily comings and goings (at a friend’s home, at the movies, at your place of employment, etc.)Therefore, just because you provided a bed bug in a baggie for observation, does not mean that your apartment had an active infestationNew Life Multi-family Management has done extensive price quoting with other vendors in the area for pest control eradication*** *** Construction offers the most competitive ratesAs the landlord, we are responsible for treating any pest control issues and also have the right to choose which vendor performs these tasksPer your lease, we have the right to refuse any other vendor to service on siteThe Community Director provided you a contact number for *** *** Construction via e-mail on Friday, October 14, All of our vendors are licensed, certified and bondedThis pest control division is a part of the aforementioned companyWe understand your frustration in waiting for an appointmentEden Springs sent multiple e-mails to the vendor requesting a date, however, heat treatments can take a few weeks to scheduleEden Springs sent another e-mail to the vendor explaining the urgency of the situation*** *** Construction was willing to work with usBased on a cancellation, *** *** Construction offered to schedule you an appointment for Monday, October 17, The office notified you of this availability hours prior to the treatment date, however, you stated that it was insufficient time for you to prepare*** *** Construction has since rescheduled your treatment for Wednesday, October 19, based on your preference and availabilityOnce your service is complete and the office is invoiced by *** *** Construction, we will forward that charge to your accountYou can sign a payment agreement with the office with a maximum timeframe of to pay the balance off in fullThank you!

Dear Ms***,
Eden at Watersedge strives to provide good quality customer servicesAfter speaking with you
about your pest control issues, we both agreed to take the necessary steps to rectify that problem
We’re also glad you were satisfied with your A/C repair As a reminder, all service request are
completed in the order in which they are received, except for emergenciesIn the case a resident
has a major medical condition, documentation is needed to expedite servicesAs always,
Thanks for choosing Eden at Watersedge as your place of residency and we apologize for any
inconvenience

I have yet to receive my refund, I called them today and they told me the same thing it was mailed Wednesday of last week which was of augustit is Sept 3rd, until I receive the refund I will not accept there response

I do apologize and wish to explain in further detail the situationChristina was under the impression that we had received your medical certification and that it was on my desk for review at the time of your phone call. This is why she explained the next step of making sure someone was going to be present at the home so the on-call maintenance technician could complete the emergency service. We were not trying to mislead you or give inaccurate information in any way, she was acting on information that she believed to be accurate at the timeHowever, when she was informed that we did not have the certificate yet, she immediately called you back and as you stated, left you a voicemail explaining that we still needed the medical certification Jamie has provided you with multiple email addresses and we encourage you to take advantage of those for further correspondence so we all can be on the same page and so there will be documentation of our conversations I can definitely send a technician out again if you are still experiencing issues with the air conditioner, however we just need permission to enter the home. I left a voicemail for you and had a technician stop by your home to see if someone was present to allow entry however no one was present at the time. Please contact the office and let us know if we have permission to enter and we will be able to complete the request I’m sorry to hear that you do not trust Christina. Our goal is for every resident to peacefully enjoy their home and going forward, I hope we will be able address your issues in a timely manner that you are able to enjoy the rest of your stay here with us. Aaron J*** Assistant Community Director A***@newlifeproperty.com

My name is *** ***, I am the attorney that spoke with Ms*** Ashton Pines Apartments has uniform policies and procedures which it follows when addressing landlord and tenant issues on its property In this instance, Ashton Pines was provided with information which
indicated that criminal activity had taken place on the premises Ashton Pines' standards dictate that it terminate tenancy when criminal activity occurs on the premises Ultimately, Ashton Pines followed Ohio Revised Code Section in order to take legal steps to terminate tenancy, and Ms*** had the right to appear in court and defend her position prior to moving from her apartment homeMs*** elected to move prior to the expiration of the day notice, and as a result, no eviction action was filed with the Franklin County Municipal Court Ms*** was provided with a final account statement from the Ashton Pines Apartments Ms*** can use me as a point of contact to discuss questions about the final account statement My office is not a collection agency, and as counsel for the company, I can ask the company to clarify questions which she has about her account statement.Additionally, the manager at Ashton Pines was on vacation The verification forms will be returned to the properties where Ms*** applied this week

As previously discussed we will not be refunding or crediting the $that you have requestedHowever, the construction department has been in communication with our office and have arrived at our community on MondayOctober 24, to pick up the repairs that we have requestedAs they are here working repairs on your roof and ceiling should commence this weekWe do apologize that you were sent information stating otherwiseWith that said we are still enforcing your notice to vacate the premises for a move out on or before November 13, Please email Ashley at ***@newlifeproperty.com for further questions or concerns in regards to your move outThank you,

Good afternoon, At this time we have received the complaint filed by *** *** regarding pest control issuesThe office was notified on 11/17/of the apartment possibly having bed bugsThe apartment was put on the schedule for inspection for 11/21/We had a third party licensed pest
control company inspect the apartment and confirmed that there was low activity in the bedroomAt that time the office was notified that the apartment was going to be put on the schedule for treatmentThe office received the heat authorization from the pest control company on 12/1/for the heat treatment to be completed on 12/19/The authorization form was delivered to the resident on 12/1/In order to complete the treatment we are required to have the authorization form signed and returned immediately to ensure that the resident is giving us permission to proceed with the treatment planWithout it we are unable to proccedIt took days and countless deliveries of the notice to get it returned in the office on 12/12/Ms***’s apartment was heat treated on 12/19/I have had several conversations with Ms*** via email and by phone regarding the situation and her complaintsI have also attached copies or the rules and regulations regarding pest management within the email correspondences. In reference to the recordings of her communication with the office staff I have not been given the opportunity to listen and or watch what transpiredI would like the opportunities to view and or listen so I can address those as well

Ok the complaint #*** and name is *** ***