Atlas Butler provided the services requested by Mr [redacted] he approved the repairs but declined replacing the filters as recommended by our certified technicianMr [redacted] stated they were to expensive, he did agree on the 2nd service call to replace the filtersIt was made very clear to Mr [redacted] what the charges were for the service call and parts I have attached the invoices for 3/2, 3/and 3/Atlas Butler only charged him on the initial callPlease feel free to contact me with any further questions or concerns
I am rejecting this response because:First of all, on my question, Chris called me and apologies that he misunderstood and forget to leave the old parts and told me that his supervisor may compensate for this mistake but nobody try to do thisThey have said that they have proof of this installation so month and half ago I have requested to send me the proof but they did not even bother to reply me that is why I contact Revdex.com.Secondly, other competitive companies do the same job for less that $and they did say “Satisfaction is guaranteed” but they did not even try to satisfy me because they have overcharge meFinally, I have mistrust and very disappointed from Atlas, so that is why I have requested to cancel my programI will request Revdex.com to look into this matter and decide further, because they charge me $for the job other companies do less than $and now this program cost me $moreI cannot afford thisRevdex.com please see customers comments on their website and you will find 80% customer have complaint of overcharging
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
Robert [redacted] spoke with our customer service representative [redacted] on 4/18/at 2:34pm requesting to have the club membership transferred from his previous address to his new address [redacted] ***Mr [redacted] provided his routing and checking account number to sign up via phone for the Deluxe Club Membership having $deducted from his checking account monthly We completed the maintenance on his air conditioner on 4/24/and his furnace on 10/23/Our certified technician [redacted] recommended to replace the capacitor and Mr [redacted] accepted on 10/23/Mr [redacted] called our office the next day demanding to have capacitor removed claims the price was to highOur certified technician [redacted] returned 10/24/removed the part and asked Mr [redacted] for the old part to re-install Mr [redacted] handed him a new capacitor he had purchased else where and wanted our technician to put it onOur technician advised him we cannot install parts other than parts we sell as our parts are covered under warranty Mr [redacted] called in to cancel his membership I advised him he had $in discounts and made payments of $for a total of $leaving a balance due of $or he could continue monthly payments until 3/15/to full fill his contractual obligationI have attached a copy of the invoice and the recorded conversation in which Mr [redacted] gave verbal authorization to withdraw payments Please feel free to contact me with any questions or concerns
It is factually inaccurate There are falsehoods big and small, relevant and irrelevant in nearly every sentence I pulled my phone records to substantiate some of the statements and will be attaching those records The factual inaccuracy in the first sentence is merely that I called a little earlier than reported It's not relevant but it does start the pattern In the second sentence, MrE [redacted] did not arrive at 7: I was actually on the phone with Atlas Butler at 7:as they were trying to track MrE [redacted] down for me That call ended at 7: MrE [redacted] pulled up to the curb at 8:on the dot and took until 8:to get to the door It's easy to remember because Atlas Butler says that, if the technician doesn't arrive within the service window, then the service charge is free I didn't say anything (to him or the company) because he was close and I didn't want to get him into any trouble The third sentence may be accurate I don't remember that level of detail but MrE [redacted] did state that there were a variety of things wrong with the AC unit The fourth sentence is where the relevant inaccuracies begin MrE [redacted] made three recommendations, one of which he inaccurately captured in his report and the other two he completely omitted First and foremost, his primary recommendation was that I replace the contactor! He didn't just recommend it He sold me on it! He told me how it would allow me to have a cool night and get some sleep and have some time to think about whether I wanted to replace the unit rather than me having to make a snap decision while I was hot and tired He told me that, if I did decide in the future to replace, that I'd get the cost of the repair credited back so it was basically like getting a free repair and there was no reason not to do it He said that his repair may hold "for as little as a couple of weeks" but that would give me plenty of time to make my decision and that, if I did decide to go with Atlas Butler and wanted the credit for the repair, I needed to decide within a week He said that the repair would work He never gave the slightest indication that it might not If he had, I wouldn't have had him do it He never mentioned that his "repair" could, in addition to not actually fixing anything, cause the line to freeze and make a mess of water in my basement If he had, I wouldn't have had him do it I also followed MrE***'s second recommendation That recommendation was that I should think about replacing the furnace, even though it was working fine He told me that I was in danger of a combustible gas leak at any time from the furnace I did think about it, as MrE [redacted] recommended, had the furnace replaced within a week, just not by Atlas Butler As with his first recommendation, MrE***'s second recommendation appears nowhere in his brief report With MrE***'s third recommendation, the truth is stretched in both the brief report and in Atlas Butler's response to the Revdex.com MrE [redacted] recommended that I think about replacing the unit over the next few weeksHe expressly recommended that I should not make that decision that night His words were "that's a decision for when you're cool and rested rather than hot and tired." I followed all three of MrE***'s recommendations to the letter I let him replace the contactor so my AC would be fixed for at least two weeks as he promised (of course, it didn't fix it at all) And, when I was cool and rested, I thought about replacing the AC and the furnace and decided to do so I was going to have Atlas Butler replace them but not after what happened on 8/3.When I got home from work on 8/3, the temperature in my house was exactly the same as it was when I called Atlas Butler on 8/ My house hadn't cooled a single degree That's why I called I didn't call because my AC had "iced up" as Atlas Butler says I had no idea that it had iced up I am not an AC repairman! But I can tell when it's hot When I called, I told the call center representative, John, that MrE [redacted] had told me that replacing the contactor would fix the AC but it didn't so I wanted either someone to fix it or my money back That was my first request for a refund, not on 8/as Atlas Butler falsely reports MrH [redacted] called me before he arrived and told me that, based on what he read in MrE***'s report, he thought the unit should be replaced I told MrH [redacted] on that call that MrE [redacted] had told me that his fix would work and that's why I did it so I wanted the AC either fixed or my money back That was my second request MrH [redacted] came out, told me the line had iced, and recommended replacement I told him that I would follow that recommendation (which I did) but I didn't know that I wanted to do it with Atlas Butler after MrE [redacted] sold me on replacing the contactor and then it didn't actually fix my AC as promised MrH [redacted] replied that he couldn't say what MrE [redacted] said or didn't say (which was understandable) After MrH [redacted] left, I actually had to call him to find out where in my basement this iced line he talked about was Once again, I am not an AC repairman! Atlas Butler's position that I or any customer listens to their technician's recommendations and then tells them to do something else because they know better, is simply preposterous It's simply a dishonest position so that they have an excuse to take your money when the failed to do what you paid them to do I then called Atlas Butler and spoke with John again and asked for a refund a third time John must have said at least a half dozen times that these things happen, sometimes the technician thinks a fix will work and it doesn't, and when that happens Atlas Butler makes things right and that someone would be calling me At that point in time, I expected to get a call shortly after from someone higher up who would apologize, refund my money, and who I would then set up to buy an AC unit and furnace from.At 10:the next morning (8/4), I called Atlas Butler again I spoke with a woman I told her again what MrE [redacted] told me, how the fix he promised failed to actually fix anything (and resulted in water in my basement instead when the frozen line thawed), and that I wanted a refund for the fourth time She told me that someone higher up would call me shortly Nobody did On 8/10, I called and went through my story again and requested a refund for the fifth time [I just noticed the minute time limit I hope this goes through and I get the opportunity to provide additional information There are a lot more issues with this company.]
It is my contention that Atlas Butler sold me a gurantee on the OLD furnace! I thought it was a strange coincidence that my old furnace , which was working fine Would break down shortly after Atlas Butler supposedly Tuned it upWhen I called AB back as soon as the furnace died I specifically asked that a different tech come out But the women From AB said he had to come out Cause that was his territory!!! Well he wasn't with my furnace min before he told me it was deadWhat was I supposed to do Then ?? I had to have heat so I took their advice to get a new oneHowever when you see the Agreement they sold me It was on the OLD furnace Which they Promptly removedAll I have is That service agreementSays if Not 100per cent satisfied I don't pay!!! Well I wasn't satisfied with What happened with my old furnace so according to their agreement I feel I should not Have to pay for the only solution A new furnace Sincerely [redacted] I reread what Atlas Butler said in their response Please note that they said nothing of my old furnace or the agreement I had on it which I read that as long as I let THEM Service it and as long as I did not Mess with it , I would not have to pay!
Please see attached revised invoice per [redacted] 's request we have reduced the invoice by $I have mailed and email the invoice to himPlease feel free to contact me if I can be of further assistance Mary LJ [redacted] Atlas Butler Heating and Cooling Direct: ###-###-#### Email: [redacted]
The invoice attached is the only breakdown that will be providedThe charges were pre-authorized and the year warranty is included cannot be canceled it is included with the installation of the gallon Hot Water TankRespectfully,Mary J [redacted]
On 8/02/at 4:02pm [redacted] contacted Atlas Butler to schedule an appointment between 6:00-8:00pm for his air conditioner that was not workingAtlas Butler’s certified technician Darren E [redacted] arrived at 7:45pmHis diagnosis was the air conditioning unit was not cooling , found contactor destroyed form very high start inrush amps , run terminal to compressor melted and copper brittle from heat , low on charge , dual cap weak , and condense fan motor drawing above rated amps Atlas Butler’s certified technician Darren E [redacted] arrived highly recommend replacing unit before complete failureMr [redacted] declined replacement requested and authorized replacement of contactor technician advised Mr [redacted] that even with replacement of contactor the unit could fail at anytime On 8/3/Mr [redacted] called out office advised his air conditioner was not working had icwanted to scheduled an appointment the Customer Service Representative scheduled him between 8:00-10:00pm Atlas Butler’s certified technician Andy H [redacted] arrived at 8:diagnosed compressor had seized recommended replacement Mr [redacted] declinedOn 8/10/Mr [redacted] contacted our office requesting a refund for $he was advised a client concern report would be forwarded to a manager and he would receive a call back within hrsOn 8/10/Atlas Butler’s Residential Filed Manager John V [redacted] spoke with Mr [redacted] he advised MrV [redacted] he wanted a refund the air conditioner did not work after repairs were made MrV [redacted] advised him he would review this matter and contact him back on 8/11/MrV [redacted] left several voice mail messages for Mr [redacted] between 8/11-8/17/On 8/18/John V [redacted] spoke with Mr [redacted] advising him that all recommendations had been appropriately made by technician Mr [redacted] was notified by the certified technician that unit could fail at any time per technicians notes, based on tech making proper recommendations to the client and advising client accordingly of other issues a refund would not be provided but the money he spent on repairs could be deducted off the price of a replacementMr [redacted] advised he had another company replace the air conditioner and only wants a refund from Atlas Butler or he is going to contact the Revdex.com, Angles List and seek legal representationAtlas Butler will not be issuing a refund
The first payment was returned and a decline letter was mailed on 7/30/advising the Master Card ending in expiring 5/was declined for $We called on 8/13/###-###-#### left a voice mail requesting a call back with updated credit card informationWe mailed letters monthly advising of the declined payments and made multiple calls leaving voice mails to contact our officeOn 12/10/###-###-#### phone number was disconnected at that time client was payments past due of $After payments declined we canceled the club memberships and mailed a final invoice to Chris JonesNo payments were ever received by Atlas Butler Heating and CoolingOn 7/27/Chris Johnson called our office to reinstate the Deluxe Club Membership the CSR advised this would be sent to our club administrator for an exact amount owedOn 7/29/Jackie Brown advised Chris Johnson the full amount of the membership was due plus finance charges for a total of $I have attached the invoice from 5/28/Chris Johnson received $in discounts with this Deluxe Club MembershipI have attached the signed invoice date 5/28/reflecting the discounts received by being a club member.Respectfully, [redacted] Atlas Butler Heating and CoolingMain: [redacted] Direct: ###-###-#### [redacted]
On 11/17/Mr*** called our office demanded Brian H*** come to his home immediately as he had a company there installing a new furnace and they showed him there was nothing wrong with his old furnace. In the event Mr*** would have contacted Atlas Butler's Residential Field Manager Brian H*** to review his options and re-evaluate the systemThe furnace was a year old Atlas Butler system that was still under a manufactures parts warranty. Upon arrival MrH*** seen the furnace laying in the driveway filled with water and disassembledMr*** admitted that he filled the furnace with water and for a few after hoursMrH*** advised Mr*** he would take the heat exchanger back to our office to evaluate. MrH*** contacted Mr*** a few days later to advise there was no cracks in the heat exchanger what the technician had seen was a black line that appeared to him to be crackMrH*** offered a free year of the maintenance contract a cost of $for the misdiagnoses of the heat exchangerWe were also confused why the company Mr*** authorized to replace his system had not completed a diagnostic to determine if there was indeed a crack in the heat exchanger before replacingAtlas Butler's technician may have misdiagnosed the heat exchanger but Mr*** caused the damage to his furnace by adding waterAtlas Butler will stand firm on our decision no refund will be issued for the system Mr*** had another company install and damage the furnace by filling it with water for hours.Respectfully,Mary LJ***
On 8/21/ *** *** contacted Atlas Butler regarding her year old air conditioner was not workingShe was offered the Elite Comfort club maintenance contract that offers great benefits she signed up via phone for $per month She was advised the $diagnostic fee is waved for
members and 30% discount on repairs Atlas Butler's certified technician Chris G*** arrived at Ms***'s residence on 8/21/at 7:30pmUpon arrival he diagnosed a bad capacitor Atlas Butler's certified technician Chris G*** made repairs as a test while client was on the phone and worked out pricing once they figured out everything else is workingMs*** paid $in cash and $on a Visa credit cardShe called Atlas Butler on 8/22/request to speak with a manager, Atlas Butler's Residential Field Manager Lee M*** advised Ms*** Atlas Butler will not complete any repairs without the customers authorizationMs*** claims her son found the capacitor online for $Lee M*** explained there is a year warranty on the capacitor, labor, part and installation of the capacitor by Nate certified techniciann are at this is included in the priceMs*** requested to canceled the Elite maintenance agreement MrM*** advised her of the discounts she received with the maintenance contractMrM*** advised her retail for the capacitor eplacement $428 and Diagnostic is $for a total of $after deducting the $paid and $payment for the Elite Comfort Club she woud owe $Ms*** requested we cancel plan and bill her the differenceAtlas Butler canceled the Elite Comfort Club and mailed an invoice for $Atlas Butler will stand firm on the balance owed by Ms*** of $for services rendered
On 5/29/Atlas Butler's Residential Field Manager Mike L*** called Mr*** regarding a complaint Mr*** had filed with our Customer Service Department in which he wanted a refund for repairs that were completed . Mike explained that we would not issue a refund there
is nothing more that we can do for Mr*** he would need to contact the company that installed his system due to the fact it was installed incorrectlyHe also advised Mr*** the initial call on 5/27/Atlas Butler's certified technician *** *** diagnosed his problem as intermittent the system started back up after *** reconnected loose wiresMr*** called our office again on 5/28/for his AC not working Atlas Butler's certified technician *** *** found the circuit board to be faulty and replaced it under a parts warranty for $in labor charges in which *** spent hours tracing this issueThe company that installed his system oversized the unit in which caused the problemsIn conclusion we fixed the problem with Mr***'s air conditioning systemI have attached the signed invoice in which Mr*** approved the repairs and provided payment informationAtlas Butler stands firm that we provided the services and was able to get Mr***'s system operating
Tell us why here*** *** contacted Atlas Butler on 7/05/at 9:44am regarding a Hot Water Tank not working at her rental property *ocated *** *** *** *** *** *** * *** ** ***She was advised there was an $diagnostic fee she agreed and a visit was scheduled for 7/5/
between 2:00-4:Atlas Butler’s certified plumber Mark W*** arrived at 2:PM diagnosed the thermal couple was bad *** *** authorized the replacement charge of $via phone for him to replace he completed at 3:PM*** *** called Atlas Butler on 7/6/was having additional issues with the Hot Water tankAtlas Butler’s certified plumber Mark W*** recommended replacing the control valve due to the age of the Hot Water Tank also recommended and quoted price to replace *** *** declinedAtlas Butler’s plumbing manager Brian P*** contacted *** *** offered to reduce the charges to $and refund $which she would only pay for the diagnostic fee she stated she is disputing the whole amount of $with her credit card companyI have attached the invoices Atlas Butler will not complete any repairs without pre-authorization Respectfully,Mary *J***Mary *J*** Residential Club Membership Manager Atlas Butler Heating and CoolingDirect: ###-###-####Email: mj***@atlasbutler.com
On 12/20/Atlas Butler's Residential Field Manager Lee M*** contacted *** *** and scheduled to re-evaluate the evaporator coil 12/21/between 10am-12pmAtlas Butler's certified technician Kyle F* performed an electronic leak search on the evaporator coil and found coil
leaking in the top-right-frontKyle explained to Mrs*** that the heat pump is not operating at this time due to the cost of replacing the evaporator coil it would be more economical for her to replace the heat pumpAtlas Butler has agreed to discount the price of a new system taking into consideration what she spent less than years ago to replace the previous evaporator coilPlease feel free to contact me with any further questions or concerns Respectfully,Mary LJ*** *** *** *** *** Atlas Butler Heating and CoolingDirect: ###-###-####Email: ***
After careful review Atlas Butler has agreed to refund $in the form of a checkPlease allow 7-business daysIn the event you have further questions or concerns regarding this matter please contact me directly.Respectfully,Mary L
J*** *** *** ***Atlas Butler
Heating and CoolingMain: 1-800-FURNACE (387-6223)Direct: ###-###-####
Please see the following websites that list the information regarding R-Phase-out https://www.epa.gov/ods-phaseout https://www.epa.gov/ods-phaseout/phaseout-class-ii-ozone-depleting-substancesPha...⇄ of Ozone-Depleting SubstancesIn the United States, ozone-depleting substances (ODS) are regulated as class I or class II controlled substancesClass I substances have a higher ozone depletion potential and have been completely phased out in the U.S.; with a few exceptions, this means no one can produce or import class I substancesClass II substances are all hydrochlorofluorocarbons (HCFCs), which are transitional substitutes for many class I substancesNew production and import of most HCFCs will be phased out by The most common HCFC in use today is HCFC-or R-22, a refrigerant still used in existing air conditioners and refrigeration equipment. The U.Sschedule for meeting the Montreal Protocol phaseout requirements is summarized in the following tableU.SAction to Meet the Montreal Protocol Phaseout Schedule Year to Be Implemented Implementation of HCFC Phaseout through Clean Air Act Regulations Year to Be Implemented Percent Reduction in HCFC Consumption and Production from Baseline No production or import of HCFC-141b 35.0% No production or import of HCFC-142b and HCFC-22, except for use in equipment manufactured before January 1, 75.0% No production or import of any other HCFCs, except as refrigerants in equipment manufactured before January 1, 90.0% No production or import of HCFC-142b and HCFC-99.5% No production or import of any HCFCs 100.0%
Mr*** was given a copy of the maintenance contractThe Service Club Membership contract states if you are not 100% satisfied with the service or repair you do not pay this does not mean you won't pay the annual fee for the service club membership. Mr*** received the maintenance on his furnace and air conditioner under this contractThere is an unpaid balance of $services have been provided under Contract # 96418-1D started 6/2/expires 5/31/
*** *** purchased a Deluxe Club Membership on 5/23/14. The first payment was returned and a decline letter was mailed on 7/30/advising the Master Card ending in *** expiring 5/was declined for $We called on 8/13/###-###-#### left a voice mail requesting a call back with
updated credit card informationWe mailed letters monthly advising of the declined payments and made multiple calls leaving voice mails to contact our officeOn 12/10/###-###-#### phone number was disconnected at that time client was payments past due of $After payments declined we canceled the club memberships and mailed a final invoice to *** ***No payments were ever received by Atlas Butler Heating and CoolingOn 7/27/*** *** called our office to reinstate the Deluxe Club Membership the CSR advised this would be sent to our club administrator for an exact amount owedOn 7/29/Jackie B*** advised *** *** the full amount of the membership was due plus finance charges for a total of $I have attached the invoice from 5/28/*** *** received $in discounts with this Deluxe Club Membership
Atlas Butler provided the services requested by Mr [redacted] he approved the repairs but declined replacing the filters as recommended by our certified technicianMr [redacted] stated they were to expensive, he did agree on the 2nd service call to replace the filtersIt was made very clear to Mr [redacted] what the charges were for the service call and parts I have attached the invoices for 3/2, 3/and 3/Atlas Butler only charged him on the initial callPlease feel free to contact me with any further questions or concerns
I am rejecting this response because:First of all, on my question, Chris called me and apologies that he misunderstood and forget to leave the old parts and told me that his supervisor may compensate for this mistake but nobody try to do thisThey have said that they have proof of this installation so month and half ago I have requested to send me the proof but they did not even bother to reply me that is why I contact Revdex.com.Secondly, other competitive companies do the same job for less that $and they did say “Satisfaction is guaranteed” but they did not even try to satisfy me because they have overcharge meFinally, I have mistrust and very disappointed from Atlas, so that is why I have requested to cancel my programI will request Revdex.com to look into this matter and decide further, because they charge me $for the job other companies do less than $and now this program cost me $moreI cannot afford thisRevdex.com please see customers comments on their website and you will find 80% customer have complaint of overcharging
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
I have advised Mr [redacted] Atlas Butler will be refunding a check in the amount of $it can take 7-business days the check will be sent via mail
Robert [redacted] spoke with our customer service representative [redacted] on 4/18/at 2:34pm requesting to have the club membership transferred from his previous address to his new address [redacted] ***Mr [redacted] provided his routing and checking account number to sign up via phone for the Deluxe Club Membership having $deducted from his checking account monthly We completed the maintenance on his air conditioner on 4/24/and his furnace on 10/23/Our certified technician [redacted] recommended to replace the capacitor and Mr [redacted] accepted on 10/23/Mr [redacted] called our office the next day demanding to have capacitor removed claims the price was to highOur certified technician [redacted] returned 10/24/removed the part and asked Mr [redacted] for the old part to re-install Mr [redacted] handed him a new capacitor he had purchased else where and wanted our technician to put it onOur technician advised him we cannot install parts other than parts we sell as our parts are covered under warranty Mr [redacted] called in to cancel his membership I advised him he had $in discounts and made payments of $for a total of $leaving a balance due of $or he could continue monthly payments until 3/15/to full fill his contractual obligationI have attached a copy of the invoice and the recorded conversation in which Mr [redacted] gave verbal authorization to withdraw payments Please feel free to contact me with any questions or concerns
It is factually inaccurate There are falsehoods big and small, relevant and irrelevant in nearly every sentence I pulled my phone records to substantiate some of the statements and will be attaching those records The factual inaccuracy in the first sentence is merely that I called a little earlier than reported It's not relevant but it does start the pattern In the second sentence, MrE [redacted] did not arrive at 7: I was actually on the phone with Atlas Butler at 7:as they were trying to track MrE [redacted] down for me That call ended at 7: MrE [redacted] pulled up to the curb at 8:on the dot and took until 8:to get to the door It's easy to remember because Atlas Butler says that, if the technician doesn't arrive within the service window, then the service charge is free I didn't say anything (to him or the company) because he was close and I didn't want to get him into any trouble The third sentence may be accurate I don't remember that level of detail but MrE [redacted] did state that there were a variety of things wrong with the AC unit The fourth sentence is where the relevant inaccuracies begin MrE [redacted] made three recommendations, one of which he inaccurately captured in his report and the other two he completely omitted First and foremost, his primary recommendation was that I replace the contactor! He didn't just recommend it He sold me on it! He told me how it would allow me to have a cool night and get some sleep and have some time to think about whether I wanted to replace the unit rather than me having to make a snap decision while I was hot and tired He told me that, if I did decide in the future to replace, that I'd get the cost of the repair credited back so it was basically like getting a free repair and there was no reason not to do it He said that his repair may hold "for as little as a couple of weeks" but that would give me plenty of time to make my decision and that, if I did decide to go with Atlas Butler and wanted the credit for the repair, I needed to decide within a week He said that the repair would work He never gave the slightest indication that it might not If he had, I wouldn't have had him do it He never mentioned that his "repair" could, in addition to not actually fixing anything, cause the line to freeze and make a mess of water in my basement If he had, I wouldn't have had him do it I also followed MrE***'s second recommendation That recommendation was that I should think about replacing the furnace, even though it was working fine He told me that I was in danger of a combustible gas leak at any time from the furnace I did think about it, as MrE [redacted] recommended, had the furnace replaced within a week, just not by Atlas Butler As with his first recommendation, MrE***'s second recommendation appears nowhere in his brief report With MrE***'s third recommendation, the truth is stretched in both the brief report and in Atlas Butler's response to the Revdex.com MrE [redacted] recommended that I think about replacing the unit over the next few weeksHe expressly recommended that I should not make that decision that night His words were "that's a decision for when you're cool and rested rather than hot and tired." I followed all three of MrE***'s recommendations to the letter I let him replace the contactor so my AC would be fixed for at least two weeks as he promised (of course, it didn't fix it at all) And, when I was cool and rested, I thought about replacing the AC and the furnace and decided to do so I was going to have Atlas Butler replace them but not after what happened on 8/3.When I got home from work on 8/3, the temperature in my house was exactly the same as it was when I called Atlas Butler on 8/ My house hadn't cooled a single degree That's why I called I didn't call because my AC had "iced up" as Atlas Butler says I had no idea that it had iced up I am not an AC repairman! But I can tell when it's hot When I called, I told the call center representative, John, that MrE [redacted] had told me that replacing the contactor would fix the AC but it didn't so I wanted either someone to fix it or my money back That was my first request for a refund, not on 8/as Atlas Butler falsely reports MrH [redacted] called me before he arrived and told me that, based on what he read in MrE***'s report, he thought the unit should be replaced I told MrH [redacted] on that call that MrE [redacted] had told me that his fix would work and that's why I did it so I wanted the AC either fixed or my money back That was my second request MrH [redacted] came out, told me the line had iced, and recommended replacement I told him that I would follow that recommendation (which I did) but I didn't know that I wanted to do it with Atlas Butler after MrE [redacted] sold me on replacing the contactor and then it didn't actually fix my AC as promised MrH [redacted] replied that he couldn't say what MrE [redacted] said or didn't say (which was understandable) After MrH [redacted] left, I actually had to call him to find out where in my basement this iced line he talked about was Once again, I am not an AC repairman! Atlas Butler's position that I or any customer listens to their technician's recommendations and then tells them to do something else because they know better, is simply preposterous It's simply a dishonest position so that they have an excuse to take your money when the failed to do what you paid them to do I then called Atlas Butler and spoke with John again and asked for a refund a third time John must have said at least a half dozen times that these things happen, sometimes the technician thinks a fix will work and it doesn't, and when that happens Atlas Butler makes things right and that someone would be calling me At that point in time, I expected to get a call shortly after from someone higher up who would apologize, refund my money, and who I would then set up to buy an AC unit and furnace from.At 10:the next morning (8/4), I called Atlas Butler again I spoke with a woman I told her again what MrE [redacted] told me, how the fix he promised failed to actually fix anything (and resulted in water in my basement instead when the frozen line thawed), and that I wanted a refund for the fourth time She told me that someone higher up would call me shortly Nobody did On 8/10, I called and went through my story again and requested a refund for the fifth time [I just noticed the minute time limit I hope this goes through and I get the opportunity to provide additional information There are a lot more issues with this company.]
It is my contention that Atlas Butler sold me a gurantee on the OLD furnace! I thought it was a strange coincidence that my old furnace , which was working fine Would break down shortly after Atlas Butler supposedly Tuned it upWhen I called AB back as soon as the furnace died I specifically asked that a different tech come out But the women From AB said he had to come out Cause that was his territory!!! Well he wasn't with my furnace min before he told me it was deadWhat was I supposed to do Then ?? I had to have heat so I took their advice to get a new oneHowever when you see the Agreement they sold me It was on the OLD furnace Which they Promptly removedAll I have is That service agreementSays if Not 100per cent satisfied I don't pay!!! Well I wasn't satisfied with What happened with my old furnace so according to their agreement I feel I should not Have to pay for the only solution A new furnace Sincerely [redacted] I reread what Atlas Butler said in their response Please note that they said nothing of my old furnace or the agreement I had on it which I read that as long as I let THEM Service it and as long as I did not Mess with it , I would not have to pay!
Please see attached revised invoice per [redacted] 's request we have reduced the invoice by $I have mailed and email the invoice to himPlease feel free to contact me if I can be of further assistance Mary LJ [redacted] Atlas Butler Heating and Cooling Direct: ###-###-#### Email: [redacted]
The invoice attached is the only breakdown that will be providedThe charges were pre-authorized and the year warranty is included cannot be canceled it is included with the installation of the gallon Hot Water TankRespectfully,Mary J [redacted]
On 8/02/at 4:02pm [redacted] contacted Atlas Butler to schedule an appointment between 6:00-8:00pm for his air conditioner that was not workingAtlas Butler’s certified technician Darren E [redacted] arrived at 7:45pmHis diagnosis was the air conditioning unit was not cooling , found contactor destroyed form very high start inrush amps , run terminal to compressor melted and copper brittle from heat , low on charge , dual cap weak , and condense fan motor drawing above rated amps Atlas Butler’s certified technician Darren E [redacted] arrived highly recommend replacing unit before complete failureMr [redacted] declined replacement requested and authorized replacement of contactor technician advised Mr [redacted] that even with replacement of contactor the unit could fail at anytime On 8/3/Mr [redacted] called out office advised his air conditioner was not working had icwanted to scheduled an appointment the Customer Service Representative scheduled him between 8:00-10:00pm Atlas Butler’s certified technician Andy H [redacted] arrived at 8:diagnosed compressor had seized recommended replacement Mr [redacted] declinedOn 8/10/Mr [redacted] contacted our office requesting a refund for $he was advised a client concern report would be forwarded to a manager and he would receive a call back within hrsOn 8/10/Atlas Butler’s Residential Filed Manager John V [redacted] spoke with Mr [redacted] he advised MrV [redacted] he wanted a refund the air conditioner did not work after repairs were made MrV [redacted] advised him he would review this matter and contact him back on 8/11/MrV [redacted] left several voice mail messages for Mr [redacted] between 8/11-8/17/On 8/18/John V [redacted] spoke with Mr [redacted] advising him that all recommendations had been appropriately made by technician Mr [redacted] was notified by the certified technician that unit could fail at any time per technicians notes, based on tech making proper recommendations to the client and advising client accordingly of other issues a refund would not be provided but the money he spent on repairs could be deducted off the price of a replacementMr [redacted] advised he had another company replace the air conditioner and only wants a refund from Atlas Butler or he is going to contact the Revdex.com, Angles List and seek legal representationAtlas Butler will not be issuing a refund
The first payment was returned and a decline letter was mailed on 7/30/advising the Master Card ending in expiring 5/was declined for $We called on 8/13/###-###-#### left a voice mail requesting a call back with updated credit card informationWe mailed letters monthly advising of the declined payments and made multiple calls leaving voice mails to contact our officeOn 12/10/###-###-#### phone number was disconnected at that time client was payments past due of $After payments declined we canceled the club memberships and mailed a final invoice to Chris JonesNo payments were ever received by Atlas Butler Heating and CoolingOn 7/27/Chris Johnson called our office to reinstate the Deluxe Club Membership the CSR advised this would be sent to our club administrator for an exact amount owedOn 7/29/Jackie Brown advised Chris Johnson the full amount of the membership was due plus finance charges for a total of $I have attached the invoice from 5/28/Chris Johnson received $in discounts with this Deluxe Club MembershipI have attached the signed invoice date 5/28/reflecting the discounts received by being a club member.Respectfully, [redacted] Atlas Butler Heating and CoolingMain: [redacted] Direct: ###-###-#### [redacted]
On 11/17/Mr*** called our office demanded Brian H*** come to his home immediately as he had a company there installing a new furnace and they showed him there was nothing wrong with his old furnace. In the event Mr*** would have contacted Atlas Butler's Residential Field Manager Brian H*** to review his options and re-evaluate the systemThe furnace was a year old Atlas Butler system that was still under a manufactures parts warranty. Upon arrival MrH*** seen the furnace laying in the driveway filled with water and disassembledMr*** admitted that he filled the furnace with water and for a few after hoursMrH*** advised Mr*** he would take the heat exchanger back to our office to evaluate. MrH*** contacted Mr*** a few days later to advise there was no cracks in the heat exchanger what the technician had seen was a black line that appeared to him to be crackMrH*** offered a free year of the maintenance contract a cost of $for the misdiagnoses of the heat exchangerWe were also confused why the company Mr*** authorized to replace his system had not completed a diagnostic to determine if there was indeed a crack in the heat exchanger before replacingAtlas Butler's technician may have misdiagnosed the heat exchanger but Mr*** caused the damage to his furnace by adding waterAtlas Butler will stand firm on our decision no refund will be issued for the system Mr*** had another company install and damage the furnace by filling it with water for hours.Respectfully,Mary LJ***
On 8/21/ *** *** contacted Atlas Butler regarding her year old air conditioner was not workingShe was offered the Elite Comfort club maintenance contract that offers great benefits she signed up via phone for $per month She was advised the $diagnostic fee is waved for
members and 30% discount on repairs Atlas Butler's certified technician Chris G*** arrived at Ms***'s residence on 8/21/at 7:30pmUpon arrival he diagnosed a bad capacitor Atlas Butler's certified technician Chris G*** made repairs as a test while client was on the phone and worked out pricing once they figured out everything else is workingMs*** paid $in cash and $on a Visa credit cardShe called Atlas Butler on 8/22/request to speak with a manager, Atlas Butler's Residential Field Manager Lee M*** advised Ms*** Atlas Butler will not complete any repairs without the customers authorizationMs*** claims her son found the capacitor online for $Lee M*** explained there is a year warranty on the capacitor, labor, part and installation of the capacitor by Nate certified techniciann are at this is included in the priceMs*** requested to canceled the Elite maintenance agreement MrM*** advised her of the discounts she received with the maintenance contractMrM*** advised her retail for the capacitor eplacement $428 and Diagnostic is $for a total of $after deducting the $paid and $payment for the Elite Comfort Club she woud owe $Ms*** requested we cancel plan and bill her the differenceAtlas Butler canceled the Elite Comfort Club and mailed an invoice for $Atlas Butler will stand firm on the balance owed by Ms*** of $for services rendered
On 5/29/Atlas Butler's Residential Field Manager Mike L*** called Mr*** regarding a complaint Mr*** had filed with our Customer Service Department in which he wanted a refund for repairs that were completed . Mike explained that we would not issue a refund there
is nothing more that we can do for Mr*** he would need to contact the company that installed his system due to the fact it was installed incorrectlyHe also advised Mr*** the initial call on 5/27/Atlas Butler's certified technician *** *** diagnosed his problem as intermittent the system started back up after *** reconnected loose wiresMr*** called our office again on 5/28/for his AC not working Atlas Butler's certified technician *** *** found the circuit board to be faulty and replaced it under a parts warranty for $in labor charges in which *** spent hours tracing this issueThe company that installed his system oversized the unit in which caused the problemsIn conclusion we fixed the problem with Mr***'s air conditioning systemI have attached the signed invoice in which Mr*** approved the repairs and provided payment informationAtlas Butler stands firm that we provided the services and was able to get Mr***'s system operating
Tell us why here*** *** contacted Atlas Butler on 7/05/at 9:44am regarding a Hot Water Tank not working at her rental property *ocated *** *** *** *** *** *** * *** ** ***She was advised there was an $diagnostic fee she agreed and a visit was scheduled for 7/5/
between 2:00-4:Atlas Butler’s certified plumber Mark W*** arrived at 2:PM diagnosed the thermal couple was bad *** *** authorized the replacement charge of $via phone for him to replace he completed at 3:PM*** *** called Atlas Butler on 7/6/was having additional issues with the Hot Water tankAtlas Butler’s certified plumber Mark W*** recommended replacing the control valve due to the age of the Hot Water Tank also recommended and quoted price to replace *** *** declinedAtlas Butler’s plumbing manager Brian P*** contacted *** *** offered to reduce the charges to $and refund $which she would only pay for the diagnostic fee she stated she is disputing the whole amount of $with her credit card companyI have attached the invoices Atlas Butler will not complete any repairs without pre-authorization Respectfully,Mary *J***Mary *J*** Residential Club Membership Manager Atlas Butler Heating and CoolingDirect: ###-###-####Email: mj***@atlasbutler.com
On 12/20/Atlas Butler's Residential Field Manager Lee M*** contacted *** *** and scheduled to re-evaluate the evaporator coil 12/21/between 10am-12pmAtlas Butler's certified technician Kyle F
* performed an electronic leak search on the evaporator coil and found coil
leaking in the top-right-frontKyle explained to Mrs*** that the heat pump is not operating at this time due to the cost of replacing the evaporator coil it would be more economical for her to replace the heat pumpAtlas Butler has agreed to discount the price of a new system taking into consideration what she spent less than years ago to replace the previous evaporator coilPlease feel free to contact me with any further questions or concerns Respectfully,Mary LJ*** *** *** *** *** Atlas Butler Heating and CoolingDirect: ###-###-####Email: ***
After careful review Atlas Butler has agreed to refund $in the form of a checkPlease allow 7-business daysIn the event you have further questions or concerns regarding this matter please contact me directly.Respectfully,Mary L
J*** *** *** ***Atlas Butler
Heating and CoolingMain: 1-800-FURNACE (387-6223)Direct: ###-###-####
Please see the following websites that list the information regarding R-Phase-out https://www.epa.gov/ods-phaseout https://www.epa.gov/ods-phaseout/phaseout-class-ii-ozone-depleting-substancesPha...⇄ of Ozone-Depleting SubstancesIn the United States, ozone-depleting substances (ODS) are regulated as class I or class II controlled substancesClass I substances have a higher ozone depletion potential and have been completely phased out in the U.S.; with a few exceptions, this means no one can produce or import class I substancesClass II substances are all hydrochlorofluorocarbons (HCFCs), which are transitional substitutes for many class I substancesNew production and import of most HCFCs will be phased out by The most common HCFC in use today is HCFC-or R-22, a refrigerant still used in existing air conditioners and refrigeration equipment. The U.Sschedule for meeting the Montreal Protocol phaseout requirements is summarized in the following tableU.SAction to Meet the Montreal Protocol Phaseout Schedule Year to Be Implemented Implementation of HCFC Phaseout through Clean Air Act Regulations Year to Be Implemented Percent Reduction in HCFC Consumption and Production from Baseline No production or import of HCFC-141b 35.0% No production or import of HCFC-142b and HCFC-22, except for use in equipment manufactured before January 1, 75.0% No production or import of any other HCFCs, except as refrigerants in equipment manufactured before January 1, 90.0% No production or import of HCFC-142b and HCFC-99.5% No production or import of any HCFCs 100.0%
Mr*** was given a copy of the maintenance contractThe Service Club Membership contract states if you are not 100% satisfied with the service or repair you do not pay this does not mean you won't pay the annual fee for the service club membership. Mr*** received the maintenance on his furnace and air conditioner under this contractThere is an unpaid balance of $services have been provided under Contract # 96418-1D started 6/2/expires 5/31/
*** *** purchased a Deluxe Club Membership on 5/23/14. The first payment was returned and a decline letter was mailed on 7/30/advising the Master Card ending in *** expiring 5/was declined for $We called on 8/13/###-###-#### left a voice mail requesting a call back with
updated credit card informationWe mailed letters monthly advising of the declined payments and made multiple calls leaving voice mails to contact our officeOn 12/10/###-###-#### phone number was disconnected at that time client was payments past due of $After payments declined we canceled the club memberships and mailed a final invoice to *** ***No payments were ever received by Atlas Butler Heating and CoolingOn 7/27/*** *** called our office to reinstate the Deluxe Club Membership the CSR advised this would be sent to our club administrator for an exact amount owedOn 7/29/Jackie B*** advised *** *** the full amount of the membership was due plus finance charges for a total of $I have attached the invoice from 5/28/*** *** received $in discounts with this Deluxe Club Membership