On 6/5/17 at 3:15pm [redacted] contacted Atlas Butler regarding his 15 year old air conditioner not working. [redacted] was advised when scheduling the diagnostic fee/trip charge is $89.00 Atlas Butler certified technician Tanner S[redacted] arrived at [redacted] at 4:27pm on 6/5/17 . I have...
attached the invoice showing the diagnostic completed by Tanner showed a bad dual capacitor- fan motor has tension when pushed quoted 517.00 for new dual cap but explained the potential issue with the fan motor. Also quoted 1108.00 for motor and capacitor. Mr. [redacted] declined repairs requested to speak with a comfort advisor on 06/06/17 at 12:30pm the air conditioner was not running upon departure. Mr. [redacted] stated the other company that he had complete the repairs replaced the capacitor. Atlas Butler’s technician diagnosed the issue correctly also advising the client of potential issues with the fan motor. Atlas Butler will not refund the diagnostic was completed. Respectfully,Mary L. J[redacted]
I am rejecting this response because: I agree with what Atlas Butler stated happened, however, it does address the fact that they or their tech was dishonest with me and made me feel like I had to purchase a new system, when it was not necessary, therefore, since they were dishonest, and I have read that this not the first time they have done this to other customers , I do not want them back to my home, and do not want to do business with them at all, I simply want my money back as I stated in my original message. This is unacceptable behavior and they need to be held accountable for the actions of their employees.
Regards,
[redacted]
Please see attached revised invoice per [redacted]'s request we have reduced the invoice by $30.00. I have mailed and email the invoice to him. Please feel free to contact me if I can be of further assistance.. Mary L. J[redacted] Atlas Butler Heating and...
Base on the technicians diagnostics the unit had melted wiring and a damaged contactor. Based on the type of repair needed the unit would not be operable to further perform diagnostics until the initial issue was resolved. After the technician made the repair and was able to further diagnose unit the technician found that the unit had multiple issues. The remaining issues the A/C had can not be detected without the unit running, therefore the initial repair of the contactor and burnt wiring had to be performed to perform a full diagnostic of the equipment. The other issues found where properly conveyed to the client per tech notes and signed receipt. Based on the proper recommendations that were made and the client being advised of the issues and choosing not to proceed any further with the repairs or replacement we will not be issuing a refund.
I read the text you sent me from Atlas Butler . One thing I find disturbing is that they recorded our conversation without my Knowledge. I have a planned trip From May 2 - 9 where I'll be out of town. But I plan on taking Atlas Butler up on their offer and Having someone else install my equipment . Please understand That when I purchased the current furnace. . I had little recourse as winter was upon us And I had to make a quick decision... If they are truly Willing to take back the old furnace& A/C & return my moneyI will be willing to do that. I'm calling around for estimates Now . Thank you for your help In this matter .., [redacted]
Robert [redacted] spoke with our customer service representative [redacted] on 4/18/14 at 2:34pm requesting to have the club membership transferred from his previous address to his new address [redacted].. Mr. [redacted] provided his routing and checking account number to sign up via phone for the Deluxe Club Membership having $18.25 deducted from his checking account monthly. We completed the maintenance on his air conditioner on 4/24/14 and his furnace on 10/23/14. Our certified technician [redacted] recommended to replace the capacitor and Mr. [redacted] accepted on 10/23/14. Mr. [redacted] called our office the next day demanding to have capacitor removed claims the price was to high. Our certified technician [redacted] returned 10/24/14 removed the part and asked Mr. [redacted] for the old part to re-install Mr. [redacted] handed him a new capacitor he had purchased else where and wanted our technician to put it on. Our technician advised him we cannot install parts other than parts we sell as our parts are covered under warranty. Mr. [redacted] called in to cancel his membership I advised him he had $458 in discounts and made 6 payments of $18.25 for a total of $109.50 leaving a balance due of $91.25 or he could continue monthly payments until 3/15/15 to full fill his contractual obligation. I have attached a copy of the invoice and the recorded conversation in which Mr. [redacted] gave verbal authorization to withdraw payments . Please feel free to contact me with any questions or concerns.
I am rejecting this response because:First of all, on my question, Chris called me and apologies that he misunderstood and forget to leave the old parts and told me that his supervisor may compensate for this mistake but nobody try to do this. They have said that they have proof of this installation so month and half ago I have requested to send me the proof but they did not even bother to reply me that is why I contact Revdex.com.Secondly, other competitive companies do the same job for less that $200 and they did say “Satisfaction is guaranteed” but they did not even try to satisfy me because they have overcharge me. Finally, I have mistrust and very disappointed from Atlas, so that is why I have requested to cancel my program. I will request Revdex.com to look into this matter and decide further, because they charge me $570 for the job other companies do less than $200 and now this program cost me $240 more... I cannot afford this. Revdex.com please see customers comments on their website and you will find 80% customer have complaint of overcharging.
Atlas Butler has agreed the cancel Ms. [redacted]’s maintenance contract with no further charges effective today. I have reviewed this Revdex.com complaint in great lengths with our Residential Field Manager [redacted]. [redacted] requested an additional discount after the diagnostic was completed by [redacted]...
[redacted] on her furnace that was not working. [redacted] quoted her $1218 this included $817 for the motor, $342 for the blower wheel and $59 for the diagnostic charge. [redacted] claims that our certified technician [redacted] caused damage to the squirrel cage when completing the furnace clean and check on 1/29/16. [redacted] advised Ms. [redacted] on 11/30/16 he would speak with [redacted]'s manager to determine if he could discount the price of the repairs as Ms. [redacted] was already receiving a discount of 20% $1019 to $817 a benefit of having a maintenance contract. [redacted] spoke with his manager [redacted] who agreed to reduce the price only charging for the motor $817 waving the cost of the diagnostic and blower wheel out of good faith. [redacted] agreed to the pricing and wrote a check #[redacted] for $817 on 12/1/16. Atlas Butler will not issue any refund or additional discounts. I have attached the invoices along with the terms and conditions of the maintenance contract. [redacted]
[redacted]
[redacted]
[redacted]gDirect: ###-###-####Main: ###-###-####[redacted]
I am rejecting this response because:I feel that I have a valid contract Which covers the old furnace . I followed The guidelines of the agreement and was not satisfied with the outcome i.e Having to purchase a new furnace. Because Atlas Butler Couldn't fix my old furnace, according to our agreement I shouldn't have to pay!!!
Regards,
[redacted]
Atlas Butlers Residential Field Manager Lee M[redacted] has spoke with Mrs. [redacted]'s daughter and granddaughter [redacted] on at least two occasions offering to comeback out at no charge to re-evaluate the system. I have reviewed this complaint with Lee M[redacted] he has agreed that he...
will gladly refund 100% of the call if our technician was not correct with his diagnosis as long as Mr. M[redacted] can inspect and confirm the condition of the heat exchanger with a camera. In the event the technician was wrong we want to know so that doesn't happen to any other clients. Lee M[redacted] has also agreed he will refund the $80 that [redacted] charged in the event our diagnosis was incorrect. I have attached a copy of the maintenance agreement that [redacted] voluntary signed up on 5/10/16 and the invoice for work completed. The maintenance was completed on the furnace and the air-conditioner on this date. I have also attached the invoice from 5/06/2011 and 12/16/11 in which maintenance was completed and recommendations were made. . You will notice Mrs. [redacted] had contacted our office on 05/02/11 scheduled an appointment for 5/06/11 for a special inspection on the air conditioner. She voluntary signed up on a maintenance agreement that started 05/06/11 and expired 05/31/2017. Mrs. [redacted] had the maintenance completed on the furnace 12/16/11 at that time she was advised by our certified technician that the heat exchanger was inspected with a camera it was very rusted but had no holes or cracks at that time. He recommend replacing the 30yr old furnace due to the age and cost of repairs. Mrs. [redacted] declined repairs and speaking with a comfort advisor at that time. Please feel free to contact me with any questions or concerns regarding this matter. Respectfully,Mary L. J[redacted]Residential Customer Service Manager
It is my contention that Atlas Butler sold me a gurantee on the OLD furnace! I thought it was a strange coincidence that my old furnace , which was working fine Would break down shortly after Atlas Butler supposedly Tuned it up... When I called AB back as soon as the furnace died I specifically asked that a different tech come out .. But the women From AB said he had to come out Cause that was his territory!!! Well he wasn't with my furnace 5 min before he told me it was dead. What was I supposed to do Then ?? I had to have heat so I took their advice to get a new one. However when you see the Agreement they sold me .. It was on the OLD furnace .. Which they Promptly removed... All I have is That service agreement.. Says if Not 100per cent satisfied I don't pay!!! Well I wasn't satisfied with What happened with my old furnace so according to their agreement I feel I should not Have to pay for the only solution A new furnace Sincerely [redacted]I reread what Atlas Butler said in their response .. Please note that they said nothing of my old furnace or the agreement I had on it which I read that as long as I let THEM Service it and as long as I did not Mess with it , I would not have to pay!
The first payment was returned and a decline letter was mailed on 7/30/14 advising the Master Card ending in 5933 expiring 5/15 was declined for $19.95. We called on 8/13/14 ###-###-#### left a voice mail requesting a call back with updated credit card information. We mailed letters monthly advising of the declined payments and made multiple calls leaving voice mails to contact our office. On 12/10/14 ###-###-#### phone number was disconnected at that time client was 5 payments past due of $19.95. After 7 payments declined we canceled the club memberships and mailed a final invoice to Chris Jones. No payments were ever received by Atlas Butler Heating and Cooling. On 7/27/15 Chris Johnson called our office to reinstate the Deluxe Club Membership the CSR advised this would be sent to our club administrator for an exact amount owed. On 7/29/15 Jackie Brown advised Chris Johnson the full amount of the membership was due plus finance charges for a total of $229.30. I have attached the invoice from 5/28/14 Chris Johnson received $270 in discounts with this Deluxe Club Membership. I have attached the signed invoice date 5/28/14 reflecting the discounts received by being a club member.Respectfully,[redacted]Atlas Butler Heating and CoolingMain: [redacted]Direct: ###-###-####[redacted]
[redacted] purchased a furnace and air conditioner from Atlas Butler that was installed on 6/20/14 at [redacted]. On 6/19/17 Mr. [redacted] contacted Atlas Butler regarding his air conditioner was not working properly . Upon arrival Atlas Butler's certified technician Matt...
A[redacted] found the Air Conditioner low on charge, noticed oil on bottom of condenser. He completed complimentary leak search found no leaks inside, found leaking in condenser coil. He recommend replacing condenser coil which has a five year parts warranty on the coil. Mr. [redacted] agreed to the $1496 and paid for the diagnostic charge plus 20% deposit with a Visa credit card in the amount if $358.00 for labor cost the retail price of the condenser coil is $3280 this was covered by a manufactures part warranty not labor. Mr. [redacted] agreed to pay balance $1138 when repair is completed. Matt A[redacted] returned on 6/19/20017 installed a new condenser coil Mr. [redacted] was not there his mother was there gave Matt a check #1167 for the remainder of the balance $1138.00. I have attached the invoices for the repairs completed.
Jan. 21, 2017Dear [redacted],Upon your reply I noticed you said [redacted] diagnoses found a broken leg on motor due to wheel being out of balance.This started back on 1/29/16 when technician had problems putting blower wheel back together - several times. Thus our phone call to Atlas Butler. We now had vibration noise from the technician who dropped our blower wheel causing it to be out of balance during his cleaning leading to the cause of the broken leg on motor on 10/17/16. Richard found blocks of wood under blower wheel housing that the other technician used to reduce the noise and said our unit didn't need to be taken apart, but he did notice the noise. [redacted] never took our unit apart!With what happened I never should have paid 817.00 due to the incident on 1/29/16 and making that clear to Atlas Butler with our phone call. We should be refunded.Respectfully,Mr. [redacted]
On 6/5/17 at 3:15pm [redacted] contacted Atlas Butler regarding his 15 year old air conditioner not working. [redacted] was advised when scheduling the diagnostic fee/trip charge is $89.00 Atlas Butler certified technician Tanner S[redacted] arrived at [redacted] at 4:27pm on 6/5/17 . I have...
attached the invoice showing the diagnostic completed by Tanner showed a bad dual capacitor- fan motor has tension when pushed quoted 517.00 for new dual cap but explained the potential issue with the fan motor. Also quoted 1108.00 for motor and capacitor. Mr. [redacted] declined repairs requested to speak with a comfort advisor on 06/06/17 at 12:30pm the air conditioner was not running upon departure. Mr. [redacted] stated the other company that he had complete the repairs replaced the capacitor. Atlas Butler’s technician diagnosed the issue correctly also advising the client of potential issues with the fan motor. Atlas Butler will not refund the diagnostic was completed. Respectfully,Mary L. J[redacted]
I am rejecting this response because: I agree with what Atlas Butler stated happened, however, it does address the fact that they or their tech was dishonest with me and made me feel like I had to purchase a new system, when it was not necessary, therefore, since they were dishonest, and I have read that this not the first time they have done this to other customers , I do not want them back to my home, and do not want to do business with them at all, I simply want my money back as I stated in my original message. This is unacceptable behavior and they need to be held accountable for the actions of their employees.
Regards,
[redacted]
Please see attached revised invoice per [redacted]'s request we have reduced the invoice by $30.00. I have mailed and email the invoice to him. Please feel free to contact me if I can be of further assistance.. Mary L. J[redacted] Atlas Butler Heating and...
Cooling Direct: ###-###-#### Email: [redacted]
Base on the technicians diagnostics the unit had melted wiring and a damaged contactor. Based on the type of repair needed the unit would not be operable to further perform diagnostics until the initial issue was resolved. After the technician made the repair and was able to further diagnose unit the technician found that the unit had multiple issues. The remaining issues the A/C had can not be detected without the unit running, therefore the initial repair of the contactor and burnt wiring had to be performed to perform a full diagnostic of the equipment. The other issues found where properly conveyed to the client per tech notes and signed receipt. Based on the proper recommendations that were made and the client being advised of the issues and choosing not to proceed any further with the repairs or replacement we will not be issuing a refund.
I read the text you sent me from Atlas Butler . One thing I find disturbing is that they recorded our conversation without my Knowledge. I have a planned trip From May 2 - 9 where I'll be out of town. But I plan on taking Atlas Butler up on their offer and Having someone else install my equipment . Please understand That when I purchased the current furnace. . I had little recourse as winter was upon us And I had to make a quick decision... If they are truly Willing to take back the old furnace& A/C & return my moneyI will be willing to do that. I'm calling around for estimates Now . Thank you for your help In this matter .., [redacted]
Robert [redacted] spoke with our customer service representative [redacted] on 4/18/14 at 2:34pm requesting to have the club membership transferred from his previous address to his new address [redacted].. Mr. [redacted] provided his routing and checking account number to sign up via phone for the Deluxe Club Membership having $18.25 deducted from his checking account monthly. We completed the maintenance on his air conditioner on 4/24/14 and his furnace on 10/23/14. Our certified technician [redacted] recommended to replace the capacitor and Mr. [redacted] accepted on 10/23/14. Mr. [redacted] called our office the next day demanding to have capacitor removed claims the price was to high. Our certified technician [redacted] returned 10/24/14 removed the part and asked Mr. [redacted] for the old part to re-install Mr. [redacted] handed him a new capacitor he had purchased else where and wanted our technician to put it on. Our technician advised him we cannot install parts other than parts we sell as our parts are covered under warranty. Mr. [redacted] called in to cancel his membership I advised him he had $458 in discounts and made 6 payments of $18.25 for a total of $109.50 leaving a balance due of $91.25 or he could continue monthly payments until 3/15/15 to full fill his contractual obligation. I have attached a copy of the invoice and the recorded conversation in which Mr. [redacted] gave verbal authorization to withdraw payments . Please feel free to contact me with any questions or concerns.
I am rejecting this response because:First of all, on my question, Chris called me and apologies that he misunderstood and forget to leave the old parts and told me that his supervisor may compensate for this mistake but nobody try to do this. They have said that they have proof of this installation so month and half ago I have requested to send me the proof but they did not even bother to reply me that is why I contact Revdex.com.Secondly, other competitive companies do the same job for less that $200 and they did say “Satisfaction is guaranteed” but they did not even try to satisfy me because they have overcharge me. Finally, I have mistrust and very disappointed from Atlas, so that is why I have requested to cancel my program. I will request Revdex.com to look into this matter and decide further, because they charge me $570 for the job other companies do less than $200 and now this program cost me $240 more... I cannot afford this. Revdex.com please see customers comments on their website and you will find 80% customer have complaint of overcharging.
Atlas Butler has agreed the cancel Ms. [redacted]’s maintenance contract with no further charges effective today. I have reviewed this Revdex.com complaint in great lengths with our Residential Field Manager [redacted]. [redacted] requested an additional discount after the diagnostic was completed by [redacted]...
[redacted] on her furnace that was not working. [redacted] quoted her $1218 this included $817 for the motor, $342 for the blower wheel and $59 for the diagnostic charge. [redacted] claims that our certified technician [redacted] caused damage to the squirrel cage when completing the furnace clean and check on 1/29/16. [redacted] advised Ms. [redacted] on 11/30/16 he would speak with [redacted]'s manager to determine if he could discount the price of the repairs as Ms. [redacted] was already receiving a discount of 20% $1019 to $817 a benefit of having a maintenance contract. [redacted] spoke with his manager [redacted] who agreed to reduce the price only charging for the motor $817 waving the cost of the diagnostic and blower wheel out of good faith. [redacted] agreed to the pricing and wrote a check #[redacted] for $817 on 12/1/16. Atlas Butler will not issue any refund or additional discounts. I have attached the invoices along with the terms and conditions of the maintenance contract. [redacted]
[redacted]
[redacted]
[redacted]gDirect: ###-###-####Main: ###-###-####[redacted]
I am rejecting this response because:I feel that I have a valid contract Which covers the old furnace . I followed The guidelines of the agreement and was not satisfied with the outcome i.e Having to purchase a new furnace. Because Atlas Butler Couldn't fix my old furnace, according to our agreement I shouldn't have to pay!!!
Regards,
[redacted]
Atlas Butlers Residential Field Manager Lee M[redacted] has spoke with Mrs. [redacted]'s daughter and granddaughter [redacted] on at least two occasions offering to comeback out at no charge to re-evaluate the system. I have reviewed this complaint with Lee M[redacted] he has agreed that he...
will gladly refund 100% of the call if our technician was not correct with his diagnosis as long as Mr. M[redacted] can inspect and confirm the condition of the heat exchanger with a camera. In the event the technician was wrong we want to know so that doesn't happen to any other clients. Lee M[redacted] has also agreed he will refund the $80 that [redacted] charged in the event our diagnosis was incorrect. I have attached a copy of the maintenance agreement that [redacted] voluntary signed up on 5/10/16 and the invoice for work completed. The maintenance was completed on the furnace and the air-conditioner on this date. I have also attached the invoice from 5/06/2011 and 12/16/11 in which maintenance was completed and recommendations were made. . You will notice Mrs. [redacted] had contacted our office on 05/02/11 scheduled an appointment for 5/06/11 for a special inspection on the air conditioner. She voluntary signed up on a maintenance agreement that started 05/06/11 and expired 05/31/2017. Mrs. [redacted] had the maintenance completed on the furnace 12/16/11 at that time she was advised by our certified technician that the heat exchanger was inspected with a camera it was very rusted but had no holes or cracks at that time. He recommend replacing the 30yr old furnace due to the age and cost of repairs. Mrs. [redacted] declined repairs and speaking with a comfort advisor at that time. Please feel free to contact me with any questions or concerns regarding this matter. Respectfully,Mary L. J[redacted]Residential Customer Service Manager
It is my contention that Atlas Butler sold me a gurantee on the OLD furnace! I thought it was a strange coincidence that my old furnace , which was working fine Would break down shortly after Atlas Butler supposedly Tuned it up... When I called AB back as soon as the furnace died I specifically asked that a different tech come out .. But the women From AB said he had to come out Cause that was his territory!!! Well he wasn't with my furnace 5 min before he told me it was dead. What was I supposed to do Then ?? I had to have heat so I took their advice to get a new one. However when you see the Agreement they sold me .. It was on the OLD furnace .. Which they Promptly removed... All I have is That service agreement.. Says if Not 100per cent satisfied I don't pay!!! Well I wasn't satisfied with What happened with my old furnace so according to their agreement I feel I should not Have to pay for the only solution A new furnace Sincerely [redacted]I reread what Atlas Butler said in their response .. Please note that they said nothing of my old furnace or the agreement I had on it which I read that as long as I let THEM Service it and as long as I did not Mess with it , I would not have to pay!
The first payment was returned and a decline letter was mailed on 7/30/14 advising the Master Card ending in 5933 expiring 5/15 was declined for $19.95. We called on 8/13/14 ###-###-#### left a voice mail requesting a call back with updated credit card information. We mailed letters monthly advising of the declined payments and made multiple calls leaving voice mails to contact our office. On 12/10/14 ###-###-#### phone number was disconnected at that time client was 5 payments past due of $19.95. After 7 payments declined we canceled the club memberships and mailed a final invoice to Chris Jones. No payments were ever received by Atlas Butler Heating and Cooling. On 7/27/15 Chris Johnson called our office to reinstate the Deluxe Club Membership the CSR advised this would be sent to our club administrator for an exact amount owed. On 7/29/15 Jackie Brown advised Chris Johnson the full amount of the membership was due plus finance charges for a total of $229.30. I have attached the invoice from 5/28/14 Chris Johnson received $270 in discounts with this Deluxe Club Membership. I have attached the signed invoice date 5/28/14 reflecting the discounts received by being a club member.Respectfully,[redacted]Atlas Butler Heating and CoolingMain: [redacted]Direct: ###-###-####[redacted]
[redacted] purchased a furnace and air conditioner from Atlas Butler that was installed on 6/20/14 at [redacted]. On 6/19/17 Mr. [redacted] contacted Atlas Butler regarding his air conditioner was not working properly . Upon arrival Atlas Butler's certified technician Matt...
A[redacted] found the Air Conditioner low on charge, noticed oil on bottom of condenser. He completed complimentary leak search found no leaks inside, found leaking in condenser coil. He recommend replacing condenser coil which has a five year parts warranty on the coil. Mr. [redacted] agreed to the $1496 and paid for the diagnostic charge plus 20% deposit with a Visa credit card in the amount if $358.00 for labor cost the retail price of the condenser coil is $3280 this was covered by a manufactures part warranty not labor. Mr. [redacted] agreed to pay balance $1138 when repair is completed. Matt A[redacted] returned on 6/19/20017 installed a new condenser coil Mr. [redacted] was not there his mother was there gave Matt a check #1167 for the remainder of the balance $1138.00. I have attached the invoices for the repairs completed.
Jan. 21, 2017Dear [redacted],Upon your reply I noticed you said [redacted] diagnoses found a broken leg on motor due to wheel being out of balance.This started back on 1/29/16 when technician had problems putting blower wheel back together - several times. Thus our phone call to Atlas Butler. We now had vibration noise from the technician who dropped our blower wheel causing it to be out of balance during his cleaning leading to the cause of the broken leg on motor on 10/17/16. Richard found blocks of wood under blower wheel housing that the other technician used to reduce the noise and said our unit didn't need to be taken apart, but he did notice the noise. [redacted] never took our unit apart!With what happened I never should have paid 817.00 due to the incident on 1/29/16 and making that clear to Atlas Butler with our phone call. We should be refunded.Respectfully,Mr. [redacted]