New Penn Financial

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

I cannot say enough about the New Penn Finacial team in Tampa, FLThey worked with us and got us our dream home while being extremely transparent and keeping us informed at every stage of the processWe had a horrible experience trying to find a home and our loan originator went above and beyond to help us find a new realtor and even sent us potential listings himselfThe loan process was smooth and quick, we got a quick rate and were able to close earlyThey were friendly and personable and I truly felt like they cared

The escrow Annual Escrow Account Disclosure Statement Account history does not match the Loan History Summary dated 11/19/you have providedI have never paid $a month to the escrow account, nor were my county taxes $in August and NovemberSo you must have the wrong account informationPer my county bill and your payment history you have provided to Revdex.com it states $for September and $for November a total of $1,The escrow history you provided also states from July to present I paid $93.43, which is not correctPer your print out it states $90.72/$which are the amounts that I am familiar withAm I reading this statement wrong? Also, from what I am seeing on the history it looks like my escrow account is negative? RE: Phone contact from Shellpoint? : Let’s be clear I had to send you a letter to ask you to cease calling me because of my rights under bankruptcyYou called me a day or two after you didn’t receive a payment on the firstMeaning calling me on the 2nd and 3rd asking me for a payment that is due on the 1st, which is violating my rightsYou have always gotten the payments in a timely mannerPer my agreement I have until the 15thanyway RE: Statements: I just received my first statement in November and I would not have gotten if I had not filed a complaintI called several times, so why couldn’t anyone in customer service figure out why I am not getting my statements It should not have come to this As far as the principle balance payment goesThe payment history I received from SP dated 9/29/is not the same as the one provided this time dated 11/19/It does not show the $123,transferred from [redacted] So I could not tell that the $was applied by [redacted] prior to transferring the balance Also I am not sure why SP would show a history of payments dated back to January when the account was not with them at that time Since my loan has been transferred to SP it has been nothing but a nightmareI have felt harassed, cheated and now thisI have never had any other issues with other mortgage companies If I had not brought up the issues they would have never been addressed

I used New Penn Financial to purchase a house this year and the experience was horrific, to say the leastI was told the total process would take days but it took over The house was about to fall into foreclosure but they were in no rush to closeThe lender refused to speak with my realtor after being caught in numerous liesThe processor would not effectively communicate with me to let me know what information was neededVery disorganized and the refusal to communicate was absurdMy realtor had to find out who the branch manager was just so we could get some answers because the lender just kept saying he did not know what the underwriter neededThey would give me a list of things needed and I would turn it in within the next day and not hear from them for weeks just to find out from the listing agent that they needed it in a different format or something was wrong with what I turned inHindsight, I would have never purchased this house with them even if it meant no house at allThey made me pay the closing attorney the pay off for my car and he never sent it in, now I'm stuck trying to get my car paid off - again

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Attached is the copy of the letter from [redacted] with my in response in BOLD rebuttal to each of their responses to my initial letter I thank Revdex.com for your assistance as I believe this firm would had ignored my letter forever Regards, [redacted] ***

New Penn Financial, LLC ("New Penn") and [redacted] are in the process of finalizing a settlement on this matter Please see the attached email exchange between New Penn and [redacted] confirming such direction Please do not hesitate to contact me with any questions or comments.Best regards,Jeff C***Corporate CounselNew Penn Financial, LLC [redacted] @newpennfinancial.com###-###-####

July 7, 2016Dear [redacted] :I am in receipt of the complaint that you directed to the Revdex.com (“Revdex.com) regarding your loan application with New Penn Financial, LLC (“New Penn”)Please be assured that New Penn reviews all consumer complaints carefully and makes every effort to reach a fair and amicable resolutionAfter reviewing your complaint and investigating the surrounding circumstances, I offer the following response:New Penn's records indicate that you initially applied for a 30-year FHA loan in the amount of $145,with a rate of 3.375% with your broker [redacted] ***dba [redacted] ***May 28, Your intent was to purchase the real property located at [redacted] in Horse Cave, Kentucky (the “Property”)Your broker submitted your loan application to New Penn on May 31, Upon receipt of your loan application from your broker, New Penn processed your application in accordance with New Penn's standard processing procedures and in line with New Penn's standard processing timeframeNew Penn ordered the home inspection, pest inspection and appraisal that you referenced in your complaint on the good faith belief that New Penn would be able to close your loan (I have enclosed herewith for your reference the Notice of Intent to Proceed with Loan Application and Appraisal Waiver/Receipt forms executed by you which indicated to New Penn your desire to proceed with your loan application and order an appraisal for the Property).Unfortunately, a comprehensive analysis of your income conducted in accordance with FHA guidelines revealed that New Penn was unable to qualify you for the loan you sought based on the income and liability documentation received in conjunction with your loan applicationNew Penn worked with your broker to restructure your file in a manner that would have reduced your debt to income ratio and potentially allowed you to qualify you for the loan you soughtYou instead elected to cancel your loan application.New Penn sincerely apologizes for any inconvenience you experienced during the transactionHowever, New Penn firmly believes that, at all times, it processed your inquiry professionally and in accordance with all applicable laws, regulations, and industry guidelinesIf I can be of any further assistance, please do not hesitate to contact me at the phone number or email address provided below.Sincerely,Jeff CCorporate Counsel

Complaint: [redacted] I am rejecting this response because: Their excuses are based on "canned" responses and not my individual case They can continue to respond but unless they refund (at least a partial amount of) the appraisal fee or offer another appraisal (at their expense) by a more competent appraiser, I will not accept anything they have to say regarding this situation They are not going to budge So, they may as well close out this complaint You can send all of the appraisal guidelines that you want, but your own loan officer said that you were going to fire the appraiser that you used because of my situation Are you really going to do that? I doubt it Regards, [redacted]

? Complaint: [redacted] I am rejecting this response because: Their excuses are based on "canned" responses and not my individual case? They can continue to respond but unless they refund (at least a partial amount of) the appraisal fee or offer another appraisal (at their expense) by a more competent appraiser, I will not accept anything they have to say regarding this situation? They are not going to budge? So, they may as well close out this complaint? You can send all of the appraisal guidelines that you want, but your own loan officer said that you were going to fire the appraiser that you used because of my situation? Are you really going to do that? ? I doubt it Regards, [redacted]

" class="cuttext">href="/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=da6eeff3-09c5-4918-9dd2-7ad42...⇄ [redacted] RE: [redacted] This letter is in response to your complaint dated January 5, regarding the sale of the above referenced property As you aware, the above reference property was Real Estate Owned (“REO”)New Penn Financial, [redacted] was the servicer managing the property and [redacted] was the closing agent for the [redacted] sale Per your correspondence, you advised you were dissatisfied with the experience you had in completing the purchase of the property and you requested a refund of the Homeowners Association (“HOA") fees, in the amount of $2, Please review the following information in response the specific points outlined in your complaint: · The seller refused a cash offer and day closingThe seller countered with a day closing and 10% increase in the sale price This property had multiple offers which increased the sale price to $82, [redacted] could not accommodate your request for a day closing and offered a day closing instead, and you chose to continue negotiations for the purchase of the property · Your attorney composed a letter requesting the seller pay HOA dues and [redacted] ingored the request [redacted] did not agree or accept the offer; therefore we did not sign or return the documentYou still chose to continue negotiations for the purchase of the property · The seller told you a single point of contact could not be identified [redacted] maintains that you had contact information for [redacted] ’s Asset Manager, [redacted] , and [redacted] ’s representative at the title agency, [redacted] *** · The listing agent advised that the property required “minor” TLC; however, you ordered a home inspection which reported $4,worth of replacements or repairsAs a result, you requested $1,in credit for repairs [redacted] refused your request for $1,for repairs and you continued negotiations for the purchase of the property · Less than hours before the scheduled sale, you were surprised with a new HUD Settlement Statement (“HUD”), which included $3, in HOA dues [redacted] received an updated estoppel letter from [redacted] on November 24, advising of a total amount due in HOA dues of $2, As soon as [redacted] was made aware of the HOA dues, we provided a revised HUD on November 25, to include this information Per state statute, the buyer is responsible for the HOA dues After the addition of the HOA dues to the HUD, you still chose to continue negotiations for the purchase of the property · The listing agent lost the earnest money check, delaying final funding by one week [redacted] is unable to comment on this event [redacted] state statute states that the buyer of a property on the first sale after foreclosure sale is responsible for up to six months of HOA dues that were incurred prior to the time that the HOA initiated an action against the prior owner, plus late fees and legal feesFor this reason, [redacted] will not reimburse you for the full amount of $2,in HOA fees paid at closing However, [redacted] overpaid the HOA fees by an amount of $and [redacted] is asking the HOA to refund that to you directly [redacted] would like to remind you that you were able to discontinue negotiations for the purchase of the above referenced property at any time, if you did not agree to any of the above referenced circumstances If you have any additional questions or concerns, please contact me at ###-###-#### Sincerely, Kara W [redacted] Compliance Manager [redacted] Mortgage Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because they are not accepting responsibility Derek F [redacted] , the regional manager already said he was refunding the appraisal fee and this was almost weeks ago (on 11/10/2016) and I haven't even seen that? I'm guessing this was another lie? I don't know It seems they can't follow through with their promises and advises When this occurs I will. Regards, [redacted]

Please see the attached pdf files which include the Company's response along with supporting documentation Should you have any additional questions, please do not hesitate to contact me at the phone number or email address provided belowSincerely, Jeff C [redacted] Corporate Counsel ###-###-#### [redacted] This letter is in response to the complaint submitted July 8, regarding the servicing of the above referenced loanFederal National Mortgage Association (“ [redacted] ***”) currently owns the loan [redacted] Services, L.P(“ [redacted] ”) was the servicer of the [redacted] loan beginning October 1, Effective March 1, 2014, Shellpoint Mortgage Servicing (“Shellpoint”) purchased substantially all of [redacted] ’s mortgage servicing assetsMr [redacted] stated in the complaint that, every year the servicer of his loan increases his escrow payment due to increased taxesMr [redacted] advises his taxes have not increased and states Shellpoint cannot provide him with a copy of the county tax statement showing the increasesMr [redacted] also advises he petitioned his county to have his property taxes lowered, which should have lowered his escrow paymentBy way of background, [redacted] began servicing this loan on or about October 1, The following table shows the anticipated payments to be made out of Mr***’s escrow account and the actual payment that was paid, as required by Mr***’s insurance provider and tax authorityEscrow Item Anticipated Payment Actual Payment Insurance due March $1,$1,Taxes due April $1,$1,Taxes due December $1,$2,Insurance due March $1,$1,Taxes due April $2,$2,Taxes due December $2,$2,Insurance due March $1,$1, [redacted] Taxes due April $2,$2,Taxes due December $2,Insurance due March $1,Taxes due April $2,A review of the data shows increases in the insurance and/or the tax installments each yearFor this reason, [redacted] , and later Shellpoint, increased Mr***’s monthly escrow payment, as necessaryEnclosed are copies of escrow analyses dated January 1, from Selene Finance, January 28, from [redacted] , June 11, from Shellpoint and June 20, from ShellpointIn addition, a copy of Mr***’s loan transaction history is enclosed showing each disbursement made to [redacted] of North America and [redacted] County Tax CollectorAlso enclosed is a copy of the payments received, and their amounts, printed from the [redacted] County Tax Collector’s websiteMr [redacted] may check the data himself at http:// [redacted] Shellpoint also inquired with [redacted] County about the amount of the next tax installment due December 10, The county representative advised those figures are not available at this time, but should be available in September If you have any further questions, comments or concerns, please contact me at ###-###-####Sincerely, DE [redacted] Shellpoint Mortgage Servicing Enclosures

Dear [redacted] : I am in receipt of the complaint that you directed to New Penn Financial, LLC (“New Penn”) Regional Manager Kevin K [redacted] and the Revdex.com regarding the amount of cash you received as a result of your loan transaction Please be assured that New Penn reviews all consumer complaints carefully and makes every effort to reach a fair and amicable resolution After reviewing your complaint and investigating the surrounding circumstances, I offer the following response: Our records indicate that you applied for a 30-year fixed rate FHA Streamline Refinance in the amount of $121,(the “Loan”) for real property located at [redacted] in Columbus, Ohio (the “Property”) Your intent was to refinance your then current mortgage with [redacted] which had a principal loan balance of $119, FHA guidelines for a streamline refinance limit the insurable value of the refinance loan amount to the outstanding principal balance of the current loan plus the new upfront mortgage insurance premium charged on the refinance FHA guidelines further outline that the refinance must involve no cash back to the borrower, except for minor adjustments at closing, not to exceed $ Therefore, the maximum amount of cash that you could have received as a result of the refinance transaction was any funds remaining in your [redacted] escrow account plus $ Your Loan with New Penn closed on September 14, Based on the closing date of your Loan, you would be able to skip two months of mortgage payments (the September payment, because it was not considered late at the time of refinance, and the October payment, because the first payment due date for the Loan would be November 1, 2015) However, sufficient funds still needed to be deposited in escrow to account for two months of taxes and insurance fees and to ensure your New Penn Loan escrow account contained enough reserve funds As a result, your escrow account for the New Penn loan required $3,($1,for taxes + $1,for insurance) to account for such tax and insurance payments Additionally, certain costs associated with the closing of your Loan, including title company fees and other related closing costs, would need to be paid New Penn requested a payoff statement from [redacted] for your [redacted] loan on September 2, which reflected an escrow balance of $1, An updated payoff statement was provided by [redacted] to New Penn on September which reflected an escrow account balance of $1, US Bank sent you a check in the amount of $which accounted for the decrease in funds in your escrow account After reviewing your loan application and the circumstances of your refinance, your loan officer discussed the benefit of netting your escrow accounts As previously mentioned, $1,remained in your [redacted] escrow account that could either be returned to you by [redacted] ***, or alternatively netted against your New Penn Loan escrow account If the funds had been returned directly to you from [redacted] ***, you would have needed to bring cash to fund your New Penn escrow account to the Loan closing Because you elected to net the escrows, you were able to reduce funds needed to bring to closing to account for closing costs and to offset a portion of the $3,in taxes and insurance Still, after netting escrows, additional funds were required to cover the aforementioned closing costs and remaining $1,balance required to fund your New Penn escrow account (reflecting the difference between $3,and $1,794.50) In order to cover the remaining fees, New Penn provided you with a lender credit in the amount of $3, As a result of the lender credit, not only were you able to close the Loan without bringing any cash to closing, you were still able to receive $in cash from New Penn at closing as a result of the transaction However, New Penn firmly believes that, at all times, it processed your inquiry professionally and in accordance with all applicable laws, regulations, and industry guidelines New Penn does not offer guarantees in relation to the amount of cash a customer may receive at closing New Penn further believes that the loan terms you received are competitive and benefit you as a borrower, as demonstrated by your lower monthly payments If I can be of any further assistance, please do not hesitate to contact me at the phone number or email address provided below Sincerely, Jeff C [redacted] Corporate Counsel New Penn Financial, LLC [redacted] @newpennfinancial.com 610-629-

February 16, [redacted] Tonganoxie, KS [redacted] Re: New Penn Financial File No [redacted] Dear [redacted] ***: I am in receipt of the complaint that you directed to the Revdex.com against New Penn Financial, LLC (“New Penn”) regarding this transaction Please be assured that New Penn reviews all consumer complaints carefully and makes every effort to reach a fair and amicable resolution After reviewing your complaint and investigating the surrounding circumstances, I offer the following response: Our records indicate that you applied for a 15-year fixed rate loan in the amount of $150,(the “Loan”) to refinance your property at [redacted] , Tonganoxie, Kansas (the “Property”)New Penn acknowledges your statements that the charge for the appraisal that was completed in your transaction was more expensive than originally estimated and that your loan officer was unaware that your particular property would not qualify for New Penn’s underwriting guidelines The property is unique in character and lacked sufficient comparable properties to verify its value, which contributed to the outcome Even though these matters were beyond New Penn’s control, in this instance, [redacted] did initiate a request to have the appraisal fee refunded to youEnclosed please find a full refund in the amount of seven hundred dollars to reimburse your appraisal fee We apologize for any inconvenience that this may have causedNew Penn firmly believes that at all times your transaction was handled professionally and in accordance with all applicable laws, regulations, and industry guidelines If I can be of any further assistance to you, please do not hesitate to contact me at the phone number or email address provided below Sincerely, Kirk W [redacted] Esq Corporate Counsel, New Penn Financial, LLC [redacted] @newpennfinancial.com ###-###-#### cc: Philip ** I [redacted] , Esq., Vice President - Legal

Our loan officer, Robin W [redacted] lied to us on two occasionsThe first occasion began when my wife and I asked for our rate to be locked at 3.75%She responded the next day by saying that our rate was locked as of that day and that we would be receiving a form to sign to that effectWe waited a week before emailing again to inquire about the form as we had not yet received itShe responded that day by saying that our rate was locked but at 3.875%She wrote in her email to us that she thought that "we had discussed this." Of course, that had not happenedWe had no email notification and no phone contact with herI will apologize and withdraw this complaint if Robin can provide so much as a phone record stating that she spoke with my wife or I during the week since stating that our rate was locked while referencing a document listing as our rateI contacted Robin's supervisor to have him correct her behaviorHe didHoweverNo apology was givenAnd while we requested a new loan officer on account of Robin's behavior, our request was not grantedIn fact, Robin then called and left a rude and unprofessional phone messageOn the second occasion that Robin lied, our realtor was reviewing disclosures a week prior to closing and noticed that some closing costs were being billed to usOur realtor emailed Robin (while cc'ing us) to ask for an explanation as the understanding was that no closing costs were to be billedAs I saw no response from Robin to our realtor, we emailed her asking for an answerRobin emailed back to say that she had already responded to our realtor in stating that they would be removed just prior to closingThis was a lie and our realtor immediately noticed and wrote her back to say that she had received no such responseWhen I emailed again (while cc'ing Robin's supervisor) Robin responded by rudely stating that it wasn't her responsibility to explain things to our realtor - completely ignoring the fact that she had just lied to our realtor, my wife, and IFurther, it was our understanding that we were to have received a final loan disclosure document days prior to closingWe didn't see the final document until we were at the signingWe had to check whether or not Robin had changed the terms of the loan at the signingOur experience with Robin W [redacted] and New Penn was extremely unpleasantWe will make sure that everyone we know and who will listen will know about our experience

I am in receipt of the rejection of New Penn’s response to [redacted] complaint [redacted] is accurate in his assertion that to date only half of the funds have been disbursed The funds disbursed to [redacted] in May were for the initial draw that resulted from an error on the final HUD- New Penn is currently in contact with the disbursement vendor regarding disbursement of additional funds New Penn has not released additional funds as a result of conditions that must be satisfactorily fulfilled prior to the release of any additional funds Outstanding conditions that New Penn is working with the disbursement vendor to resolve include a compliance inspection submitted by the disbursement vendor that failed to include pictures, the use of an approved contractor to complete the repairs, and the inclusion of an invalid HUD Inspector ID To resolve the aforementioned items New Penn has requested proof of the repairs and proof that the contractor responsible for completing the repairs is a subcontractor of the approved contractor At this time, New Penn continues to await responses to its requests The additional funds will be released upon the completion of work and the fulfillment of all pre-release compliance requirements New Penn sincerely apologizes to [redacted] for any inconvenience experienced during this transaction Should [redacted] have additional questions or concerns he can contact me directly at j [redacted] or [redacted]

Dear [redacted] : I am in receipt of the complaint that you directed to the Revdex.com regarding the origination of your loan by New Penn Financial, LLC (“New Penn”) Please be assured that New Penn reviews all consumer complaints carefully and makes every effort to reach a fair and amicable resolution After reviewing your complaint and investigating the surrounding circumstances, I offer the following response: New Penn’s records indicate that you initially applied for a 30-year FHA Streamline loan with New Penn on August 18, in the amount of $178,with a rate of 4.25% to refinance the real property located at [redacted] in Calera, Alabama (the “Property”) An FHA Streamline refinance allows the consumer to proceed without having the subject property appraised However, FHA guidelines for a streamline refinance limit the insurable value of the refinance loan amount to the outstanding principal balance of the current loan plus the new upfront mortgage insurance premium charged on the refinance Therefore, an FHA Streamline cannot be used to pay off both a primary and subordinate mortgage As a result, in order to proceed with the FHA Streamline loan, your second mortgage had to be subordinated, which required the consent of the holder of the second mortgage New Penn worked diligently to obtain a subordination of your second mortgage Unfortunately, as you stated within your complaint, the holder of your second mortgage would not consent to subordinate the lien This was communicated to New Penn on September 2, It was at this time that New Penn explained to you that you could instead proceed with a rate and term refinance which would require an appraisal The rate and term refinance loan amount quoted to you was $187,with a rate of 3.875% The benefits of the rate and term refinance were that you could both obtain a lower rate and pay off your second mortgage (therefore consolidating your mortgages into one monthly payment) However you would have been required to obtain an appraisal to support the value of the property and bring additional funds to closing An appraisal is not necessary for an FHA Streamline because the refinance loan amount is limited by your current unpaid principal balance An appraisal is necessary for a rate and term refinance because the loan amount is limited by the value of the real property rather than your current unpaid principal balance You expressed your desire to move forward with the rate and term refinance option New Penn, through [redacted] ***, employed the services of independently licensed appraiser [redacted] to appraise the Property New Penn received the completed appraisal on September 24, which showed a value of $165, Unfortunately the value of the appraisal failed to support the loan amount of $187, New Penn had no influence over the low value returned by the appraiser [redacted] appraiser independence requirements ensure that lenders such as New Penn have no influence over appraisers Perceived delays in the process were attributable to factors beyond the control of New Penn New Penn has no control over the speed with which the subordinate lienholder responds to subordination requests Additionally, New Penn has no control over the speed or accuracy with which appraisers complete property appraisals New Penn sincerely apologizes for any inconvenience you experienced during the transactionHowever, New Penn does not believe that you became late on your Original Loan as a result of anything that New Penn did or advised you to do or not to do New Penn firmly believes that, at all times, it processed your inquiry professionally and in accordance with all applicable laws, regulations, and industry guidelines If I can be of any further assistance, please do not hesitate to contact me at the phone number or email address provided below Sincerely, Jeff C [redacted] Corporate Counsel New Penn Financial, LLC [redacted] @newpennfinancial.com [redacted]

December 21, 2017Dear [redacted] ***:This letter is in response to the RevDex.com complaint received on December 13, 2017, regarding the subject property. New Penn Financial LLC d/b/a [redacted] is currently the owner of the account number ending in 0126. The issuer of... the loan is [redacted] (“ [redacted] ***”). New Penn Servicing (“New Penn”) began servicing the loan on the behalf of the owner referenced above on or about September 01, 2016.Please know that New Penn takes its customer service and consumer protection obligations very seriously and has significant staff dedicated to its compliance related functions in order to identify, resolve, and permanently correct operational deficiencies and improve upon consumer concerns.Per the complaint, you stated that your insurance company issued funds to both you and New Penn due to a flood claim on your property. You stated New Penn advised you that you must use a contractor for the repairs, until you reviewed your Mortgage and discovered this was not true. You stated New Penn is holding your funds, drawing interest of those funds and making you “jump through hoops” in order to release your funds. You would like for New Penn to release your insurance funds.Upon receipt of the complaint, New Penn’s Compliance Department contacted you on December 20, 2017 to discuss the complaint with you, at which time you expressed your dissatisfaction with the way New Penn is handling the disbursement of your loss draft funds. You also referred to details contained in your Mortgage agreement, and alleged New Penn’s policies and procedures could not conflict with what is outlined in the Mortgage. Furthermore, you stated you would not submit any more receipts to New Penn in order to receive loss draft funds.According to New Penn’s records, New Penn received the insurance funds in the amount of $47,941.49 on September 1, 2017. Upon receipt of the funds, two disbursements were made to you on September 8, 2017; one for $5,840.27 and another for $3,419.49. Another disbursement in the amount of $5,720.74 was made to you on September 12, 2017, and yet another in the amount of $14,173.22 was made on December 14, 2017. You have confirmed receipt of these funds. The remaining funds in the amount of $18,787.77 will be disbursed when repairs are at ninety-five percent (95%) complete. A property inspection will be required to make this determination.Please be advised, New Penn is required to follow [redacted] guidelines upon receipt of loss draft funds, which may supersede the guidelines in your Mortgage agreement. Since your claim was over forty-thousand dollars ($40,000.00), [redacted] requires a licensed contractor to perform the repairs. However, you notified New Penn that you had already begun the repairs without a contactor. Therefore, New Penn granted approval to proceed with the repairs yourself.Guidelines for self-repairs are as follows:•A signed form stating the homeowner is doing their own work;•Paid receipts (before the second draw);•Release of Liens by contractor at final draw (if applicable); and•A Waiver of LienNew Penn has never indicated your loss draft funds will not be released. However, there are guidelines to ensure the homeowner is using the loss draft funds to repair the property as intended. Additionally, we need to ensure there are no liens against the property by contractors or others who may have performed work on the property.Regarding interest from the loss draft funds, if you reside in a State which allows the homeowner to gain interest from loss draft funds, the interest amount will be added to the final loss draft disbursement. Additionally, it will also appear on the Loan History Summary.We apologize for any inconvenience you have experienced regarding the disbursement of your loss draft funds. You have the right to request documentation supporting our determination that no error has occurred in the servicing of the loan. Enclosed is the Loan History Summary showing the above-mentioned transactions with the loss draft funds.Should you have further questions, you may contact me directly at ###-###-####.Sincerely,Lisa F*

Used Rate which is part of New Penn for a refinance They had good rates (I thought) and I have excellent credit if the not absolute best No debt and money in the bank...Told me I was approved within an hour and then week later was notTheir fees keep changing and no one can give you the actual closing costsThey act like used car salesman and no knows what it going on Horrible customer service...even gave me the week of closing date! Don't work with this companySo many others out there that are better Go to your hometown mortgage broker- its' work the extra 1/of a point to work with professionals who actually know what they are doing What a scam!!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***