New Penn Financial

Review: I have received unsolicited mail from this company on a number of occasions. I have returned the mail to them several times and asked them to remove me from their mailing list, but continue to receive their offers.Desired Settlement: Stop receiving their offers.

Business

Response:

On behalf of New Penn Financial, LLC ("New Penn"), I apologize to **. [redacted] for the inconvenience that New Penn has caused her. New Penn uses software designed to purge our databases of the names of individuals who ask to be placed on our Do Not Contact list. Occasionally, due to human or computer error, individuals receive unwanted communication.The letters that **. [redacted] received were part of a series of letters which are sent by a third party vendor that New Penn utilizes. While one final letter may have already ben sent to **. [redacted] prior to New Penn's receipt of this complaint, I can assure **. [redacted] that New Penn has addressed the instant problem and that aside from the final letter in a series that may have already been sent, **. [redacted] will never again be contacted by New Penn unless she solicits New Penn. I have included my personal contact information herein so that **. [redacted] can reach out to me directly if she would ever need further assistance relating to her complaint. Sincerely,[redacted]Staff AttorneyNew Penn Financial, LLC[redacted]###-###-####

Review: the true problem is the constant postal advertisements that I keep getting (at least one per week) after I specifically told this company representative. [redacted], in writing to stop sending me adverts for their company and to please remove me from their mailing lists. this was done at least four weeks ago and I still continue to receive mortgage offers from new penn financial and their representative, [redacted].Desired Settlement: all I want is for them to stop contacting me.

Business

Response:

On behalf of New Penn Financial, LLC ("New Penn"), I apologize to [redacted] for the inconvenience that New Penn has caused him. New Penn uses software designed to purge our databases of the names of individuals who ask to be placed on our Do Not Contact list. Occasionally, due to human or computer error, individuals receive unwanted communication. The letters that [redacted] received were part of a series of letters which are sent by a third party vendor that New Penn utilizes. While one final letter may have already ben sent to [redacted] prior to New Penn's receipt of this complaint, I can assure [redacted] that New Penn has addressed the instant problem and that aside from the final letter in a series that may have already been sent, [redacted] will never again be contacted by New Penn unless he solicits New Penn. I have included my personal contact information herein so that [redacted] can reach out to me directly if he would ever need further assistance relating to his complaint. Sincerely, [redacted]Staff AttorneyNew Penn Financial, LLC[redacted]###-###-####

Review: I was pre approved for a loan. I found a house and filed all the paper work and was told everything looks fine. They called me 6 different times to tell me I needed more documents, I had to come up with another down payment because the gift from my mother was cash and couldn't be traced. My closing date has been moved multiple times due to this. I took days off of work to close and went unpaid because the date was moved last minute. And now they say I need more money because my file moved into referral. I have been very displeased with the whole process.Desired Settlement: I just want the house closed with no extra charges they are trying to add

Business

Response:

I am in receipt of the complaint [redacted] filed with the Revdex.com (“Revdex.com”). Please be assured that New Penn Financial, LLC (“New Penn”) reviews all consumer complaints carefully and makes every effort to reach a fair and amicable resolution. After reviewing [redacted]’s complaint and investigating the surrounding circumstances, I offer the following response:

Review: Yesterday I received a letter from New Penn Financial and [redacted]. The letter is advertising her service attempting to help me to finance my home. I contacted my lender such as [redacted] since owning my house in 2008. The bank told me that I was not able to refinance my home since I put down 5% equity loan only. I advised [redacted] last year and before to STOP harassing me by NOT sending me any more solicitation mail from her or her company. [redacted] refused to follow my instructions and continued to send me more letters and solicitation mail and constantly harassing me. This is NOT a very good way to conduct business from a professional stand point as a result of [redacted]'s actions. [redacted] should be more professional by following a consumer's advice by STOP sending solicitation mail and leave the consumer alone. And this is a definite sign of pure blatant harassment case perpetrated by [redacted] after being warned NOT to harass a consumer again.Desired Settlement: I REALLY want [redacted] to remove my name off of her mailing list. I want [redacted] NOT to sell my personal name and information to other companies in order to make her money. And I REALLY want [redacted] to STOP sending me any more solicitation mail and STOP harassing me. All this has to STOP as of now on April 17, 2013.

Business

Response:

On behalf of New Penn Financial, LLC (NPF), I apologize to [redacted] for the inconvenience that we have caused him. NPF uses software designed to purge our databases of the names of individuals who ask to be placed on our Do Not Contact list. Occasionally, due to human or computer error, someone like [redacted] receives an unwanted communication.

I can assure [redacted] that we have addressed the instant problem and that he will never again be contacted by NPF unless he solicits us. I am including my personal contact information herein so that [redacted] can reach out to me directly if he should ever need further assistance relating to his complaint.

Thank you.

Chief Compliance Officer

New Penn Financial, LLC

(

Consumer

Response:

All I want from New Penn Financial at this time is to contact [redacted] located at [redacted] and tell her to STOP harassing me by STOP sending me her business cards and "junk" mail cramming up my mailbox. [redacted] is the main suspect of this case because she repeatedly harassing me and never apologize to me after blatant constant harassment by sending me 5-10 mail letters within the past 6 months. This is considered pure blatant harassment perpetrated by [redacted]. I told her to leave me alone and she still sent me more letters and harassing me. I want this harassment to STOP forever and I want [redacted] to STOP harassing me.

I am rejecting this response because:

Regards,

Business

Response:

[redacted] is an employee of New Penn Financial. Our previous response encompasses the assurances that the complainant demands.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I want [redacted] to STOP sending me "junk" mail and I want her to STOP harassing me permanently. Her harassment is very annoying. [redacted] shows signs that she is a very aggressive woman and she likes harassing customers.

Regards,

Review: The company promised that closing cost for my refinance would be 150 dollars and loan amount would be the payoff amount. However, at the closing day they revealed that I will be paying about 2000 dollars more on top of the 150 dollars. As a result the closing was cancelled and since I was out of the mortgage market I missed the opportunity to lock a good rate with any other lenders. On top of that I am now stuck with 450 dollars that they charged my credit card for getting an appraisal done, which is useless now.Desired Settlement: They should refund me for the appraisal at the minimum and apologize for lying to try to keep my business from going elsewhere.

Business

Response:

Re: New Penn Financial File No. [redacted]

Review: I refinanced my mortgage with New Penn Financial in Aug of 2012. Since then I have made all of my mortgage payments on time. In addition I have sent them an extra 1000.00 a month to pay down my principal. When they receive my payment, they apply the 1000.00 to my next months payment instead of applying it to my principal. I have called their customer service dept. repeatedly and they tell me unless I do an automatic deposit that this is the way their system is set up and I will not be able to make additional payments to the principal on my mortgage. This is in violation of my mortgage agreement with this company. I have been treated very rudely by their so-called customer service dept. and I have not been able to reach a satisfactory settlement of this dispute.Desired Settlement: I would like New Penn Financial to honor our mortgage agreement and credit my payments accordingly and not screw up my account every month.

Business

Response:

The complaint objects to the manner in which [redacted], the loan servicer, has been applying the consumer's monthly mortgage payments. There are no allegations against New Penn Financial (NPF), the company that originated the subject loan.

Review: [redacted] of New Penn Financial, LLC has sent me couple of commercial letters soliciting for mortgage refinancing. I have called [redacted] three times [redacted]. Every time, I found him not available in office. I left a lady a message telling [redacted] not to send me any soliciting letters, removed my name from the mailing list. Today (May 15) I got another soliciting letter from [redacted]. I do hope this complaint is going to stop this.Desired Settlement: Don't want to receive any commercial letter(s) from this company (New Penn Financial, LLC).

Business

Response:

On behalf of New Penn Financial, LLC (NPF), I apologize to the complainant for the inconvenience that we have caused him. NPF uses software designed to purge our databases of the names of individuals who ask to be placed on our Do Not Contact list. Occasionally, due to human or computer error, someone like [redacted] receives an unwanted communication.

Review: I was negotiating a loan, that eventually fell through. I have asked for a copy of my appraisal from [redacted] on 11/20/13. He replied No Problem. Never received it. I asked him again to email me a copy of the appraisal on 11/22/13, no reply. I asked again on 11/25/13 again no reply. As I understand I am entitled to a copy of the appraisal since I have paid for it.Desired Settlement: I would just like a copy of my appraisal either by mail or email

Business

Response:

Dear [redacted]:

In accordance with your request, I have attached a copy of the appraisal of your residence.

On behalf of New Penn Financial, I sincerely apologize for our failure to be more responsive to you. You are completely correct that we had an obligation to provide this document to you in a timely manner.

If there is anything else I can do to be of assistance to you, please do not hesitate to contact me directly.

[redacted], Esq.

CHIEF COMPLIANCE OFFICER

Phone: ###-###-#### Ext. [redacted]

Fax: ###-###-####

Mobile: ###-###-####

www.newpennfinancial.com

New Penn on Facebook

NEW PENN FINANCIAL, LLC

4000 Chemical Road, Suite 200

Plymouth Meeting, PA 19462

Loans will be made or arranged pursuant to the applicable license(s) of New Penn Financial, LLC (“New Penn Financial” or “Lender”), which may be found at www.newpennfinancial.com . New Penn Financial is an “Equal Housing Opportunity” lender with NMLS # 3013. This communication does not constitute a commitment to lend. All loan programs and availability of cash proceeds are subject to underwriting approval.

Interest rates are guaranteed only after a borrower and Lender execute a New Penn Financial Rate Lock Agreement (“Agreement”) specifying the interest rate and other terms of the Loan. Any discussion of interest rate in advance of an executed Agreement should be considered for discussion purposes only. The Lender undertakes no responsibility to advise Borrowers of trends in interest rates or other market factors.

This email may contain privileged and confidential information. The information is intended only for the use of the sender’s intended recipient(s). If you have received this email in error, please contact the sender immediately and delete all copies and attachments

Review: I have been working with this mtg company for 6 months. I have provided all information requested in a timely manor. The mortgage company chose an appraiser that did not respond to their questions for 2 months. When they finally followed up on it, it still took 2 weeks to get a response from them. My appraisal expires injury 10th. The file has been closed and ready for the underwriter to give clear to close now since last wednesday. The person that handled the file went on vacation and didn't bother to send it back to underwriting until friday. It has been sitting in underwriting since Friday and I cannot get a response from underwriting,my appraisal is going to expire and they said they wont grant a few day extention .all because the bank never followed up on the appraisal.Desired Settlement: I want to close on this mortgage before July 10th. This has been the worst treatment I have ever received by a financial institution

Business

Response:

Dear [redacted]:

New Penn Financial provided the [redacted] with precisely the resolution requested in their complaint. On Wednesday, July 10, we closed the refinance transaction at issue. Their new loan is a 30-year mortgage with a fixed interest rate of 4.50%. The HUD-1 Settlement Statement is attached hereto.

[redacted], Esq.

CHIEF COMPLIANCE OFFICER

Phone: ###-###-####

Fax: ###-###-####

Mobile: ###-###-####

www.newpennfinancial.com

New Penn on Facebook

NEW PENN FINANCIAL, LLC

4000 Chemical Road, Suite 200

Plymouth Meeting, PA 19462

Review: My name is [redacted]. [redacted] and I am filing a complaint against New Penn Financial because they serviced my 203K rehabilitation loan fraudulently and now my house is scheduled to be condemned. New Penn’s representative [redacted] lied about my escrow account. After closing, he informed me that my mortgage could not be built into my escrow while the house was being rehabilitated, this put me in a position where I had to pay rent and mortgage. I then filed a complaint with the Revdex.com. Once the Revdex.com informed New Penn of the complaint they decided to sell the loan. The loan was sold 2 weeks after closing, but in an effort to rectify the complaint, [redacted] expedited the initial draw in the amount of $28,000.00 without county permits being pulled. After the initial draw the loan was sold to [redacted] where they continued to disperse fund to the contractor without permits.

During his attempt to save New Penn’s reputation he forgot to get copies of the county permits and drawings needed to start the rehabilitation. So the contractor [redacted] (appointed by HUD consultant) began the illegal rehabilitation of my home without permission from [redacted] County, DLLR. Additionally, the HUD Consultant [redacted] (appointed by New Penn) allow the contractor [redacted] to perform $91,000 in rehabilitation without a single permit being submitted knowing that 4 permits were needed to complete the rehabilitation legally.

After it was discovered that permits were required [redacted] who now services my loan contacted New Penn because HUD has threatened to indemnify the loan, New Penn did not respond. HUD took the necessary steps to remove [redacted] from the list of approved 203K inspectors, but New Penn has made no attempts to rectify the problem.

New Penn Financial took advantage of me as a first time home buyer, they lied about my escrow, they forced me to accept [redacted] as my 203K HUD consultant after I notified [redacted] of [redacted]'s scam reports, and they helped the inspector and contractor rip my family off. My dream home has become a nightmare filled with mold, sewer backup, leaking pipes, faulty electricity, a leaking roof, broke windows, a used HVAC system and endless sleepless night for my wife and I. [redacted] County officials has been patient with my family of 10, but legal actions against my family are inevitable because they have to abide by the law. What began as a $113,000 rehabilitation now requires $140,000 to correct the proble** created by a group of money hungry vultures. My family is in no position to take out an additional $140,000 mortgage to correct what should have been done properly and legally the first time, so we will leave out dream home turn nightmare and begin to rebuild our lives.

I do not expect New Penn to accept its part in this since it's been 2 years, but my goal is to warn other home owners about New Penn's lack of care and integrity.Desired Settlement: Complete the repairs needed to prevent my house from being condemned.

Business

Response:

I am in receipt of the complaint **. [redacted] submitted to the Revdex.com (“Revdex.com”) on October 1, 2013. Please be assured that New Penn Financial, LLC (“New Penn”) reviews all consumer complaints carefully and makes every effort to reach a fair and amicable resolution. After reviewing **. [redacted]’s complaint and investigating the surrounding circu**tances, I offer the following response:

**. [redacted] submitted a complaint to the Revdex.com (Revdex.com ID No. [redacted]) on July 28, 2011 (submitted herewith) arising out of the identical set of facts as does the instant complaint. At that time, New Penn worked diligently with **. [redacted] and other parties to the underlying transaction to resolve the 2011 Revdex.com complaint in a satisfactory manner. Notably, New Penn and **. [redacted] jointly entered into a Payment Advance Agreement, dated August 9, 2011 (submitted herewith), whereby New Penn agreed to advance funds to **. [redacted] so that he could satisfy contractor debts until such time that [redacted] agreed to purchase his 203k loan from New Penn.

With respect to the 2001 Revdex.com complaint, the Revdex.com evaluated New Penn’s efforts and determined that New Penn addressed the disputed issues and acted in good faith in attempting to resolve the problem. (Notice of Closure dated September 26, 2011 is submitted herewith.)

**. [redacted] has not introduced any new information which would mandate additional action on the part of New Penn. Any issues **. [redacted] has with the servicing of his loan should be directed to the servicer, [redacted].

New Penn affirmatively contends that, at all relevant times, its efforts to accommodate **. [redacted] were made with the sole intent of putting him in the best position to renovate his property as he saw fit. New Penn has no responsibility whatsoever for the ultimate failure of his project.

Sincerely,

[redacted]

[redacted], Esq.

Chief Compliance Officer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because New Penn Financial breached their contract by releasing the rehab funds without the proper permits being pulled. As stated in the contract, no funds will be released without required permits and drawings. New Penn made the choice to release funds without permits and drawings attached to the draw which ultimately breached the rehabilitation contract allowing the rehab to be done outside of [redacted] County DLLR rules and regulations. As stated by [redacted], MLO-Servicing Team Manager II LP - 203k -REHAB from [redacted] and [redacted], PHOC of HUD the 203 Rehabilitation contract was breached when [redacted] of New Penn Financial released funds without permits and drawings. Due to the negligence of New Penn Financial not only is the loan indemnified but the house is scheduled to be condemned. In response to Jeffrey [redacted] statement:

Review: Company ran credit without first advising of such or being entering into any engagements. FCRA rules - no response or stance from company although contacted several times.Desired Settlement: Reverse unauthorized credit inquiry - explanation of actions

Business

Response:

I

am in receipt of the complaint **. [redacted] submitted to the RevDex.com on November 30, 2013. Please be

assured that New Penn Financial, LLC (“New Penn”) reviews all consumer

complaints carefully and makes every effort to reach a fair and amicable

resolution. After reviewing **. [redacted]’s

complaint and investigating the surrounding circu**tances, I offer the

following response: