New Penn Financial

November
20, 2015Dear
*** ***:I am in
receipt of the complaint response rejection that you directed to the Revdex.com
regarding the origination of your loan by New Penn Financial, LLC (“New
Penn”). After
reviewing the allegations contained within your response rejection notice to
the Revdex.com, New Penn is of the opinion that the concerns you expressed regarding
the loan product were substantially addressed in New Penn’s initial complaint
response. Please
allow me to reiterate that New Penn has absolutely no influence over the value
of the appraisal returned by the appraiser.
New Penn places appraisal orders through appraisal management companies
(AMCs) approved by New Penn. The AMCs
are subsequently responsible for selecting, retaining, and providing
compensation to appraisers. I have enclosed
herewith excerpts from New Penn’s Appraisal Procurement Policy which directly
address the allegations contained within your complaint. New Penn
disagrees with your assertion that New Penn employed a “bait and switch” tactic
to sell you on the loan. New Penn
initially sought to refinance your current first mortgage with an FHA Streamline
refinance based on the belief that the holder of the second lien on your
property would be willing to subordinate its second lien to New Penn’s proposed
refinance loan. It is commonplace for
second lienholders to subordinate their second lien to a refinance of the first
lien because their position is not adversely impacted. Unfortunately, the holder of the second lien
on your property was unwilling to subordinate its position. Upon the refusal of your second lienholder to
subordinate to New Penn’s refinance loan, New Penn gave you the option to
proceed under a different loan program that would require an appraisal, or alternatively
to cancel your application. New Penn
informed you that the appraisal of your property would need to support a loan
amount sufficient to pay off both your first and second mortgages because of
the second lienholder’s unwillingness to subordinate its position in the event
of a refinance of the first lien. With
that knowledge, you expressed your willingness to proceed. Unfortunately the value of the appraisal
failed to support the loan amount necessary to pay off your first and second
mortgages and your loan application was withdrawn. New
Penn sincerely apologizes for any inconvenience you experienced during the
transactionNew Penn does not benefit from the failure to originate a
customer’s loan application. New Penn does
firmly believes that, at all times, it processed your inquiry professionally
and in accordance with all applicable
laws, regulations, and industry guidelines.
If I can be of any further assistance, please do not hesitate to contact
me at the phone number or email address provided below.Sincerely,Jeff C.Corporate Counsel

Dear
*** ***:
I am in
receipt of the complaint response rejection that you directed to the Revdex.com
regarding the origination of your loan by New Penn Financial, LLC (“New
Penn”).
After
reviewing the allegations contained within your response rejection notice to
the Revdex.com, New Penn is of the opinion that the concerns you expressed regarding
the loan product were substantially addressed in New Penn’s initial complaint
response. Between netting your ** ***
escrow account with your New Penn escrow account and the lender credit issued
by New Penn to cover the additional closing costs, taxes and insurance, you
were able to close your New Penn loan without bringing any cash to
closing. After the netting of the
escrows and the lender credit, you still received $in cash from New Penn
and $from your ** *** escrow account.
Additionally, the legally mandated mortgage disclosures associated with
your New Penn loan accurately portrayed the terms of your New Penn loan.
New Penn
sincerely apologizes for any inconvenience you experienced as a result of the
transaction. However, New Penn firmly
believes that, at all times, it processed your inquiry professionally and in
accordance with all applicable laws, regulations, and industry guidelines. New Penn does not offer guarantees in
relation to the amount of cash a customer may receive at closing. New Penn further believes that the loan terms
you received are competitive and benefit you as a borrower, as demonstrated by
your lower monthly payments
Sincerely,
Jeff
C***
Corporate
Counsel
New
Penn Financial, LLC
***@newpennfinancial.com
###-###-####

Please see the attached pdf files which include the Company's response along with supporting documentation. Should you have any additional questions, please do not hesitate to contact me at the phone number or email address provided below.Sincerely,Jeff C***Corporate
Counsel###-###-####***This letter is in response to the complaint submitted July 8, regarding the servicing of the above referenced loanFederal National Mortgage Association (“*** ***”) currently owns the loan*** *** Services, L.P(“***”) was the servicer of the *** *** loan beginning October 1, Effective March 1, 2014, Shellpoint Mortgage Servicing (“Shellpoint”) purchased substantially all of ***’s mortgage servicing assets. Mr*** stated in the complaint that, every year the servicer of his loan increases his escrow payment due to increased taxesMr*** advises his taxes have not increased and states Shellpoint cannot provide him with a copy of the county tax statement showing the increasesMr. *** also advises he petitioned his county to have his property taxes lowered, which should have lowered his escrow payment. By way of background, *** began servicing this loan on or about October 1, The following table shows the anticipated payments to be made out of Mr***’s escrow account and the actual payment that was paid, as required by Mr***’s insurance provider and tax authority. Escrow Item Anticipated Payment Actual Payment Insurance due March $1,$1,115.00 Taxes due April $1,$1,938.90 Taxes due December $1,$2,038.18 Insurance due March $1,$1,189.00 Taxes due April $2,$2,038.16 Taxes due December $2,$2,157.24 Insurance due March $1,$1,325.00 *** Taxes due April $2,$2,157.23 Taxes due December $2,157.24 Insurance due March $1,325.00 Taxes due April $2,157.23 A review of the data shows increases in the insurance and/or the tax installments each yearFor this reason, ***, and later Shellpoint, increased Mr***’s monthly escrow payment, as necessary. Enclosed are copies of escrow analyses dated January 1, from Selene Finance, January 28, from ***, June 11, from Shellpoint and June 20, from ShellpointIn addition, a copy of Mr***’s loan transaction history is enclosed showing each disbursement made to *** *** *** of North America and *** County Tax CollectorAlso enclosed is a copy of the payments received, and their amounts, printed from the *** County Tax Collector’s website. Mr*** may check the data himself at http://***. Shellpoint also inquired with *** County about the amount of the next tax installment due December 10, The county representative advised those figures are not available at this time, but should be available in September 2015. If you have any further questions, comments or concerns, please contact me at ###-###-####. Sincerely, DE*** Shellpoint Mortgage Servicing Enclosures

Dear *** ***:
I am in
receipt of the complaint that you directed to the CFPB and RevDex.com regarding your loan
application with New Penn Financial, LLC (“New Penn”). Please be assured that New Penn reviews all
consumer complaints carefully and makes every effort to reach a fair and
amicable resolution. After reviewing
your complaint and investigating the surrounding circumstances, I offer the
following response:
Our
records indicate that you initially applied for a 30-year FHA fixed rate loan in
the amount of $131,with an interest rate of 4.375% (the “Loan”) on April
23, to purchase the real property located at *** *** *** in
Zephyrhills, Florida (the “Property”). The
loan officer assigned to your file was Alvaro L*** (NMLS ID ***), an
employee of New Penn’s Tampa, Florida branch.
On March
9, 2015, you received the pre-approval letter that you attached to your
complaint, which outlined that approval of the loan you sought was contingent
upon (i) review and approval of credit and income documents by NPF’s
underwriter, (ii) review and approval of satisfactory funds for closing by
NPF’s underwriter, (iii) receipt of an acceptable fair market appraisal on the
suitable property, and (iv) the submission of a credit application that meets
NPF’s underwriting criteria.
You
entered into a purchase contract for the Property on April 5, 2015, which set a
closing date of June 15, 2015. In order
to close on the date stipulated, you were required to provide the seller with a
loan commitment within thirty (30) days of the date of the purchase
contract. On April 23, 2015, you
submitted a credit application for the Loan.
An appraisal was performed on the Property on May 4, 2015. Through your application and discussions with
MrL***, you indicated that you transitioned to a new position with your
employer several months earlier, and as a result of which, you switched from a
salaried employee to a commissioned employee.
In order
to qualify for the FHA Loan you sought, the U.SDepartment of Housing and
Urban Development (“HUD”) requires that you demonstrate one year of income
documentation for your current job. Specifically,
HUD guidelines state that “[c]ommission income earned less than one year is not
considered effective income.” Because you
had switched from a salaried employee to a commissioned employee within the
previous twelve months, you were unable to fulfill the one year income
requirement. However, HUD guidelines
allow for exceptions to be made for situations in which an applicant’s
compensation was changed from salary to commission within a similar position
with the same employer. It was this
exception that New Penn attempted to utilize so that you might for the LoanOn May 1,
2015, your employer returned the initial written verification of employment to
New Penn. On May 8, 2015, your Loan was
placed on processing hold because corrections and clarifications to the written
verification of employment provided by your employer were needed. On May 11, 2015, your employer sent an email
which stated only “[s]he is now 100% commission, she has no base salary.” On May 14, 2015, your Loan was placed in
underwriting suspense while New Penn worked with your employer to obtain
further information regarding the date upon which you became a commissioned
employee and the responsibilities you held as a salaried employee compared to
the responsibilities you held as a commissioned employee. On May 19, 2015, your employer sent a letter
to New Penn that clarified certain date and salary questions, but which again failed
to address questions regarding your job responsibilities. As a result, a Suspense Notice and a Loan
Commitment and Rate Lock Notice were generated on May 20, and sent to your
attention (enclosed herewith). Both
documents outlined that your Loan was in suspense status due to deficiencies in
the information supplied by your employer.
Your employer subsequently provided an additional letter on May 28,
that addressed the New Penn underwriter’s outstanding questions.
Unfortunately,
upon review of the information supplied by your employer, New Penn’s
underwriter determined that too few similarities existed between your salaried
job and your commissioned job to support the use of the aforementioned HUD
exception. Your Loan was recommended for
denial on June 5, 2015, pending a second underwriting review of your file pursuant
to New Penn’s policy for denying loan applications. On June 11, 2015, a second review of your
file confirmed that your Loan application was appropriately denied as a result
of a failure to meet HUD income requirements.
New Penn
sincerely apologizes for any inconvenience you experienced during the
transactionHowever, New Penn firmly believes that, at all times, it processed
your inquiry professionally and in accordance with all applicable laws,
regulations, and industry guidelines. If
I can be of any further assistance, please do not hesitate to contact me at the
phone number or email address provided below Sincerely,
Jeff
C***
Corporate
Counsel
New
Penn Financial, LLC
***@newpennfinancial.com
###-###-####
Enclosures

November 22, 2017Dear *** * ***:This letter is in response to your recent complaint submitted to the Revdex.com regarding the above referenced loanNew Penn Servicing (“New Penn”) began servicing the loan on or about May 20, 2014.New Penn takes its customer service obligations
very seriously and has significant staff dedicated to its compliance related functions in order to identify, resolve, and permanently correct operational deficiencies and improve upon consumer concerns.We regret to hear of the issues you have experience with our ACH programAs of the date of this letter, all outstanding fees have been waived and the fees you have already paid are being credited to the account:•The late charge of $assessed on 3/17/was waived on 3/29/17.•The late charges assessed in May, June, July, Aug and Sept 2017, each in the amount of $(totaling $152.85) was waived on 9/22/17.Enclosed is a copy of the transaction history showing the fee waivers.By way of background, you enrolled in New Penn’s recurring ACH program in July You requested a draft date of the 27th of the month, to pay the payment due on the 1st of the following monthThe ACH was set up accordingly in July Later, on January 10, 2016, you logged into our website and changed your ACH draft date to the 17th of the month, with the next draft being set up for February 17, 2016, for the payment due February 1, For this reason, the payment due February 1, wasn’t drafted until February 17, Although the draft date is outside of the payment grace period, our ACH system was suppressing late charges as a benefit of the programHowever, due to an inadvertent system error in March 2017, the late charge suppression was removed from the loan and the late charges outlined above were assessed due to the errorAlthough you called us in March and the first late charge was waived, the system was not permanently corrected and the late charges continued to be assessed through September 2017, when you called us again to rectify the issue.Regarding your statement that you were hung up on, our records indicate a Customer Service representative disconnected a call on September 21, due to continuous obscenities and profanity being used, after they asked you to refrainAgain, we regret you did not have a positive experience with our Customer Service department upon trying to resolve the issue with the ACHFollowing this, you spoke with another representative the same day, who escalated the issueOn September 22, 2017, all of the late charges were waived and a block was placed on the account to prevent further late charges, so long as you are enrolled in our ACH program.During the phone call on September 21, 2017, we suggested that the ACH draft date be re-scheduled for earlier in the month, within the payment grace periodWe cancelled the ACH plan at that time, and you went on our website to set up a new ACH planHowever, the new ACH was not set up correctly and the payment did not draft for the October or November paymentsAs a result, you made a one-time payment online for each of those payments on October 9, and November 10, You spoke with a Supervisor on November 10, who made sure your recurring ACH plan was set up correctly and would begin drafting on the 1st of the month, beginning December 1, 2017.We understand that when you had to make your one-time payments online in October and November 2017, you had to pay the web fee of $each timeNew Penn is refunding this by crediting $back to the loan, to reduce your principal balance.Please rest assured that New Penn has confirmed that the account has never been reported late to the Consumer Reporting AgenciesThe account is current and the next payment is due December 1, Your ACH plan has been set up to draft on the 1st of the monthAs confirmed in the enclosed ACH Confirmation Letter, the next draft will occur on December 1, for the payment due December 1, 2017.Again, please accept our sincere apologies for the issue with the prior ACH programPlease know this experience has been shared with the appropriate people within our organization to prevent a similar occurrence.If you have any additional questions or concerns, please contact me at ###-###-####.Sincerely,Kara W***Compliance Department

Attached please find a scanned copy of the appraisal reimbursement check for Ms*** as was noted in New Penn's initial response to Ms*** The check has been sent to Ms*** via overnight courier Please do not hesitate to contact me with any additional questions, comments or concerns. Sincerely, Jeff C***Corporate CounselNew Penn Financial, LLC***

Dear
*** ***:
I am in
receipt of the complaint response rejection that you directed to the Revdex.com
regarding the origination of your loan by New Penn Financial, LLC (“New
Penn”).
After
reviewing the allegations contained within your response rejection notice to
the Revdex.com, New Penn is of the opinion that the concerns you expressed regarding
the loan product were substantially addressed in New Penn’s initial complaint
response. Between netting your ** ***
escrow account with your New Penn escrow account and the lender credit issued
by New Penn to cover the additional closing costs, taxes and insurance, you
were able to close your New Penn loan without bringing any cash to
closing. After the netting of the
escrows and the lender credit, you still received $in cash from New Penn
and $from your ** *** escrow account.
Additionally, the legally mandated mortgage disclosures associated with
your New Penn loan accurately portrayed the terms of your New Penn loan.
New Penn
sincerely apologizes for any inconvenience you experienced as a result of the
transaction. However, New Penn firmly
believes that, at all times, it processed your inquiry professionally and in
accordance with all applicable laws, regulations, and industry guidelines. New Penn does not offer guarantees in
relation to the amount of cash a customer may receive at closing. New Penn further believes that the loan terms
you received are competitive and benefit you as a borrower, as demonstrated by
your lower monthly payments
Sincerely,
Jeff
C***
Corporate
Counsel
New
Penn Financial, LLC
***@newpennfinancial.com
###-###-####

The escrow Annual Escrow Account Disclosure Statement Account history does not match the Loan History Summary dated 11/19/you have providedI have never paid $a month to the escrow account, nor were my county taxes $in August and NovemberSo you must have the wrong account informationPer my county bill and your payment history you have provided to Revdex.com it states $for September and $for November a total of $1,The escrow history you provided also states from July to present I paid $93.43, which is not correctPer your print out it states $90.72/$which are the amounts that I am familiar withAm I reading this statement wrong? Also, from what I am seeing on the history it looks like my escrow account is negative?
RE: Phone contact from Shellpoint :
Let’s be clear I had to send you a letter to ask you to cease calling me because of my rights under bankruptcyYou called me a day or two after you didn’t receive a payment on the firstMeaning calling me on the 2nd and 3rd asking me for a payment that is due on the 1st, which is violating my rightsYou have always gotten the payments in a timely mannerPer my agreement I have until the 15thanyway
RE: Statements:
I just received my first statement in November and I would not have gotten if I had not filed a complaintI called several times, so why couldn’t anyone in customer service figure out why I am not getting my statementsIt should not have come to this
As far as the principle balance payment goesThe payment history I received from SP dated 9/29/is not the same as the one provided this time dated 11/19/It does not show the $123,transferred from ***So I could not tell that the $was applied by *** prior to transferring the balanceAlso I am not sure why SP would show a history of payments dated back to January when the account was not with them at that time
Since my loan has been transferred to SP it has been nothing but a nightmareI have felt harassed, cheated and now thisI have never had any other issues with other mortgage companiesIf I had not brought up the issues they would have never been addressed

On behalf of New Penn Financial, LLC ("New Penn"), I apologize to *** *** for the inconvenience that New Penn has caused him. New Penn uses software designed to purge our databases of the names of individuals who ask to be placed on our Do Not Contact list. Occasionally, due to human
or computer error, individuals receive unwanted communication.The letter that *** *** received was part of a series of letters which are sent by a third party vendor that New Penn utilizes. While one final letter may have already been sent to *** *** prior to New Penn's receipt of this complaint, I can assure *** *** that New Penn has addressed the instant problem and that aside from the final letter in the series that may have already been sent, *** *** will never again be contacted by New Penn unless he solicits New Penn. I have included my personal contact information herein so that *** *** can reach out to me directly if he would ever need further assistance relating to his complaintSincerely,
Jeff C***, EsqStaff Attorney
New Penn Financial, LLC
***
###-###-####

The escrow Annual Escrow Account Disclosure Statement Account history does not match the Loan History Summary dated 11/19/you have providedI have never paid $a month to the escrow account, nor were my county taxes $in August and NovemberSo you must have the wrong account informationPer my county bill and your payment history you have provided to Revdex.com it states $for September and $for November a total of $1,The escrow history you provided also states from July to present I paid $93.43, which is not correctPer your print out it states $90.72/$which are the amounts that I am familiar withAm I reading this statement wrong? Also, from what I am seeing on the history it looks like my escrow account is negative?
RE: Phone contact from Shellpoint? :
Let’s be clear I had to send you a letter to ask you to cease calling me because of my rights under bankruptcyYou called me a day or two after you didn’t receive a payment on the firstMeaning calling me on the 2nd and 3rd asking me for a payment that is due on the 1st, which is violating my rightsYou have always gotten the payments in a timely mannerPer my agreement I have until the 15thanyway
RE: Statements:
I just received my first statement in November and I would not have gotten if I had not filed a complaintI called several times, so why couldn’t anyone in customer service figure out why I am not getting my statements It should not have come to this
As far as the principle balance payment goesThe payment history I received from SP dated 9/29/is not the same as the one provided this time dated 11/19/It does not show the $123,transferred from ***So I could not tell that the $was applied by *** prior to transferring the balance Also I am not sure why SP would show a history of payments dated back to January when the account was not with them at that time
Since my loan has been transferred to SP it has been nothing but a nightmareI have felt harassed, cheated and now thisI have never had any other issues with other mortgage companies If I had not brought up the issues they would have never been addressed

February 16, ? *** ** *** *** *** *** Tonganoxie, KS ? ***
? Re:? ? ? ? ? New Penn Financial File No*** Dear *** ***: I am in receipt of the complaint that you directed to the Revdex.com against New Penn Financial, LLC
(“New Penn”) regarding this transaction.? Please be assured that New Penn reviews all consumer complaints carefully and makes every effort to reach a fair and amicable resolution.? After reviewing your complaint and investigating the surrounding circumstances, I offer the following response: ? Our records indicate that you applied for a 15-year fixed rate loan in the amount of $150,(the “Loan”) to refinance your property at *** *** ***, Tonganoxie, Kansas (the “Property”) New Penn acknowledges your statements that the charge for the appraisal that was completed in your transaction was more expensive than originally estimated and that your loan officer was unaware that your particular property would not qualify for New Penn’s underwriting guidelines.? The property is unique in character and lacked sufficient comparable properties to verify its value, which contributed to the outcome? Even though these matters were beyond New Penn’s control, in this instance, *** *** did initiate a request to have the appraisal fee refunded to youEnclosed please find a full refund in the amount of seven hundred dollars to reimburse your appraisal fee.? We apologize for any inconvenience that this may have causedNew Penn firmly believes that at all times your transaction was handled professionally and in accordance with all applicable laws, regulations, and industry guidelines.? If I can be of any further assistance to you, please do not hesitate to contact me at the phone number or email address provided below.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Sincerely, ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Kirk W*** Esq? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Corporate Counsel, New Penn Financial, LLC ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ***@newpennfinancial.com ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ###-###-#### cc: Philip **? I***, Esq., Vice President - Legal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:I have provided contradicicting outlined loan perameters.In documents I uave provided states loan was structured differently than what you have provided.? You can clearly see where r p***Sold me a different loan than what you are sayingI have provided proof in writing.You do not accept it? You do not ackowledge it? Did you even look at it?I was victomized by new pen or a representitive of new pen? This will have to be made right before it goes away
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

? Complaint: [redacted]
I am rejecting this response because: Their excuses are based on "canned" responses and not my individual case? They can continue to respond but unless they refund (at least a partial amount of) the appraisal fee or offer another appraisal (at their expense) by a more competent appraiser, I will not accept anything they have to say regarding this situation? They are not going to budge? So, they may as well close out this complaint? You can send all of the appraisal guidelines that you want, but your own loan officer said that you were going to fire the appraiser that you used because of my situation? Are you really going to do that? ? I doubt it
Regards,
[redacted]

Please note that Shellpoint Mortgage Servicing received an identical complaint through the Revdex.com which the borrower submitted to the Revdex.com on November 9, ? Please find attached the response of New Penn Financial, LLC d/b/a Shellpoint Mortgage Servicing? Please do not hesitate to contact
me with any questions or concerns.Sincerely,Jeff C***Corporate CounselNew Penn Financial, LLC***@newpennfinancial.com###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
I was never mailed a denial letter in I received it the day I filed the complaint with the Revdex.com from the mortgage broker originally hired to get me a loanAdditionally, how can you order an appraisal from a potential applicant if in fact you do not have the appropriate condominium documemts from the builder? Your company misrepresented themselves as being capable of providing a loan, yet your company would never be able to do so without the builder/owner of the condominium complx providing what you needed for FHA purposes.Seems like the broker amd your company were many steps ahead with my loan and did mot have the actual propert details, FHA approvals on the property, etc in proper order.Your company owes me $for an appraisal that should never have been orderedYour company never intended on proving me a loan and strung me along from April through November 2016.I have contacted my local congressman about your companies poor business practicesIt's sad that all my wife wanted to do was purchase our home and your company's mishandling of their "channels" becomes our loss.*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because they are not accepting responsibility? Derek F*, the regional manager already said he was refunding the appraisal fee and this was ? almost weeks ago (on 11/10/2016) and I haven't even seen that? ? I'm guessing this was another lie? ? I don't know? It seems they can't follow through with their promises and advises? When this occurs I will.?
Regards,
*** ***

STAY AWAY....My Chronicles continue. Yesterday I received an email at approximately 4:30pm. The email stated that they would be using the "Desk Review" value of one of the three appraisals for my loan. Amazing! I thought since it was once again way off on the actual community that my residence is in. I emailed my Moan advisor right away who assured me that was wrong. I took his word for it, Well being that I wanted to close on Thursday at 6:50pm my Closing Disclosure comes in just in time, 10 mins before they walk out. SURPRISE that desk review value was on there, I was charged for several "desk enhancement fees" that I was not aware of (I guess I have to pay for the desk review that brings my appraisal down from the original reconsideration), there was debt on there that they wanted to pay that I no longer own and I have sent them documentation on. STAY AWAY. #DONTBRAGABOUTYOURLOAN I have all the documentation needed if anyone wishes to see exactly what I am referring to. Multiple emails to [email protected] with nothing in return.
You may also see the beginning of my unprofessional and horrific experience at their main facebook page https://www.facebook.com/newpennfinancial/

This
letter is in response to the complaint submitted January 1, 2015
regarding the above referenced loan. [redacted] Loan Mortgage
Corporation (“[redacted]”) currently owns the loan number ending
in [redacted]. Shellpoint Mortgage Servicing (“Shellpoint”) began
servicing the [redacted] loan on...

or about July 22, 2014. Upon
receipt of the complaint, Shellpoint reviewed the account history and
determined that we had already received a similar complaint from the
Revdex.com of Upstate South Carolina on October 24, 2014
and we responded to the complaint on November 3, 2014. Enclosed is a
copy of our response.We
would like to apologize for any inconvenience experienced regarding
this issue. If
you have any further questions, comments or concerns, please contact
me at ###-###-####. Sincerely,D.
E[redacted]Shellpoint
Mortgage ServicingEnclosures