New York Folklore Society

Thank you for your inquiry, We are very sorry for the mix upWe are also sorry for the poor customer serviceWe had a team who was suppose to be handling it and I have let them go because of the poor qualityI have taken back overWe have issued a full refundWe will also send a return tag to you via email so you can send us the product back to us If you have any questions please contact me personally at ###-###-#### or my cell ###-###-####.Refunded amount of $onlineTransaction ID: " [redacted] "

[redacted] -Again I am sincerely sorry for the inconvenience, however we (Swags Galore Inc.) are (as you quoted) unfortunately at the mercy of the manufacturer's warranty claims process - we have been in contact with them and as I recall you had also contacted themWhile I am unable to offer replacements for all the items, at this point I would be happy to offer you a $partial refund to cover the cost of any repair/replacements you may requirePlease understand; this is out of our pocket (the retailer) due to the manufacturer declining to warranty the items and we feel this is a more than reasonable offer made in good faith.Best regards,Jim H [redacted] Swags Galore Inc[redacted] @swagsgalore.com###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: From: [redacted] < [redacted] @***.com>Date: Fri, Dec 18, at 3:PMSubject: Update to Complaint # [redacted] To: "[email protected]" I placed a complaint against the company, Swags Galore on December 16, It appears they have refunded my purchase price plus interest as credited to my charge card Now that they have refunded my money my only remaining concern with this business is advertising that a product is in-stock, charge your card then never ship The customer service response was not good It took me calling and leaving a stern message to get a prompt reply I don't expect any further action for me to be satisfied, refunding my money was my biggest concern Although I will probably never do business with them again.Thank you! [redacted] @***.com Regards, [redacted] ***

Please pass my comments to Swags GaloreI did receive their email stating that $was credited back to my account Will I see this credit when I make a purchase?In the comments from Jim Herring, he stated that he believes that Jim Cr [redacted] and I have spoken via phone regarding my order I have never spoken to him nor have I received any communication from Swags Galore I believe what prompted the email from their webmaster to me on 7/1/was my intent to file the complaint with the Revdex.com if I did not receive a response It is very frustrating when no response is received to emails that I had sent prior to the one on 7/1/ And even more frustrating is to call the phone number and get the message that the number is no longer in service The correct number should be put on all websites, including the internet yellow pages.The bottom line in all of this is that all companies that provide customer service should provide customer service If I would have received a message stating that it normally takes ten business days to process a return, then I would not have submitted my complaint to the Revdex.com Communication is key to all consumers I hope Swags Galore takes my comments seriously and will make necessary changes to their customer service department Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This company is lying about delivering the curtains to meI never received my order from Swags Galore I live no where near Lindenhurst, New York which is located on Long Island in New York I made it perfectly clear to their customer services representatives several times, that I now reside in South Amboy, New Jersey and they know thisI have sent them my address, and this was before my order was even sent I have spoken to a manager named James who sent me an e-mail promising me the curtains for free and a credit to my account but once again, empty promises from Swags GaloreI have been given the run around since July 7, and I no longer want the items originally orderedI originally paid $cents and was credited on July 17th the amount of $for the curtains that they no longer had in stockThey owe me $centsI refuse to send this company any correspondence in regard to my credit card as I no longer trust their motivesThey know how to credit my account as they have done it prior on July 17th, when they stated that one of my curtains was no loner in stock and discontinued and I was credit $ I would settle for a check at this point or money orderPlease help me so that I can get the money that is owed to meI work very hard for my money, and I find it disconcerting to have to have to deal with a matter such as this Thank you for your kindness, understanding and assistance in this matter Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me DUE to Limited choices, I have no recourse but to accept the REFUND of MY MONEY I Appriecate the intervention by Revdex.com without your help, this company would have kept on harrassing & Bulling ME I am NOT GETTING anything that I AM NOT ENTITLED TO If credit was issued on 11/ as they indicatedIT has NOT been rec'd by me yetagain, Revdex.com thank you for your help Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] -After speaking to our warehouse general manager in Pennsylvania, it appears there's been some miscommunication between the two of youThe emails we have on record from you between 8/- 8/indicate that our warehouse advised you that the [redacted] Lace items were on backorder due to the manufacturer suffering a shortage and failing to supply us in a timely fashion; our warehouse inquired as to whether you would like to receive all in-stock items immediately and then be shipped the balance of the order as soon as the products are restocked by the manufacturerAccording to the email string of communication, you did not indicate you wanted to cancel the order, or that you wanted partial shipment of what we did have on the shelf at the timeAccording to our warehouse, as of 9/1/we have not received a response to our last email from you, inquiring as to what you'd like to do regarding your order.Miscommunication regardless - we are expecting to get the [redacted] Lace (the backordered items) back on the shelf by the end of next week; at which time we will absolutely ship your order out ASAP, as you are one of many awaiting this product to come back in stock due to the manufacturer causing such a long delay.Please let me know if you would like one of the following to occur, and I will see to it that it happens:Refund & Cancel your order in full immediatelyShip you the items we do have on the shelf right now, and ship the remainder of the order once it is back on the shelf, as soon as the manufacturer restocks usWait to ship the order until it can all ship together at once, after the manufacturer restocks usBest regards,Jim H [redacted] General Ops Mgr.Swags Galore Inc.800-439-x [email protected]

[redacted] -The manufacturer of your products has responded and claims they shipped your product via UPS tracking number [redacted] which went out this week; please advise if you would still like the order to be cancelled/refunded and I will get it taken care ofOur records indicate you were notified of the backorder though we received no response as to cancellation of the order, etc, I apologize if there was any miscommunication on our staff's part.Best regards, Jim H [redacted] Swags Galore Inc.General Ops Mgr.###-###-#### [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBusinesses like this should learn that all this could have been avoided with a simple notification that the items were not currently available, and that they would ship them ASAPBeing my first order with Swags Galore, I was very sceptical when the charge went onto my card immediately, and shipment was cancelled the next day without explanationI do a significant amount of purchases on-line and they work very well Regards, [redacted]

[redacted] -I apologize for any miscommunication; it looks like our ware had tried to reach out to you via email though it appears our emails either did not reach you or may have gone into your spam boxRegarding your order, the shipment was cancelled as we ran out of stock on the curtain rods you ordered the day your order was placed; the manufacturer ( [redacted] Rods USA) has a re-stock shipment on it's way to us and it should arrive todayWe will have your order shipped ASAP as soon as the product is on our shelf today; If you'd like however I can immediately cancel & refund your order today.Best regards,Jim H [redacted] Swags Galore Inc[redacted] @swagsgalore.com###-###-####

From: [redacted] < [redacted] @ [redacted] .com>Date: Wed, Dec 2, at 2:PMSubject: ID [redacted] Swags Galore complaintTo: "[email protected]" Please close this complaint I did receive my order – but I never received any type of tracking information or callThe tracking information continued to state “pending.” It stated they ship in – hours and it took a week to get the order [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me except it is now January 21, which is days after they supposedly mailed me a check for my purchase and I have yet to recieve it Regards, [redacted] ***

Thank you for your inquiry, we have issued a full refund back to the customers card that was used for the purchased, a [redacted] card ending in *** We also did reply to the emails we received from the customerWill paste all the emails and refund info below.Feb 4, 201612:52: PM|ProcessingCustomerNotification Not ApplicableRefunded amount of $onlineTransaction ID: " [redacted] ".To [redacted] @***.com Hide Message body Thank you for your inquiry, we have issued a full refundFrom: "[email protected]" To: [email protected] Sent: Thursday, February 4, 12:PMSubject: Swags Galore: Customer QuestionName: [redacted] Email: [redacted] @***.comReason for Contact: Order StatusMessage: I am disappointed with the service I am gettingI ordered curtains before Christmas recieved the wrong curtains, tried emailing and calling and I returned curtains with a note to get the right onesYou recieved the curtains back at the shop on Jan 9th I have nothing from youI ordered these back on 12- I would like a refund of as that was what you took for what I never recievedmy address is po box [redacted] Waterville, Wa *** my phone is ###-###-#### email is [redacted] @***.com.Thank you for your inquiry, below is your [redacted] Tracking number [redacted] From: "[email protected]" To: [email protected] Sent: Friday, December 11, 9:PMSubject: Swags Galore: Customer Question Name: [redacted] Email: [redacted] @***.comReason for Contact: Order StatusOrder Number: [redacted] Message: I put in a order for Valances on Thursday Dec9th and got an conformation number of # [redacted] They are for a Christmas present, I am worried something is wrong I have not had no email saying its on its way Will you help me with my order please.Thank you for your inquiry, below is a link to your tracking, it will be delivered to you today [redacted] From: "[email protected]" To: [email protected] Sent: Tuesday, December 15, 8:PMSubject: Swags Galore: Customer QuestionName: [redacted] Email: [redacted] @***.comReason for Contact: OtherMessage: I have wrote letters now and have not had a response, I have put in an order and nothing is showing up, I would like to know what is going on with my order My number is ###-###-####I would like to get someone to talk with me.Thank you [redacted]

Thank you for your inquiry, if the customer can contact me personally at [redacted] ext [redacted] and I will resolve this asap

[redacted] -I am sorry you have had difficulty communicating with our staff, I believe there has been some miscommunicationOur records indicate you were contacted by our staff in August to advise of one of the ordered items (heavy curtain rod) being discontinued by the manufacturerNotes indicate you requested the heavy rods be removed from your order and credited, and we show a credit was issued to your [redacted] card ($14.98) for these items, and that you requested the remaining items be shipped as soon as they were in-stock.Your remaining order items (totaling $79.95) were shipped last week via [redacted] ( [redacted] ) and the tracking number was emailed to your [redacted] .com account [redacted] indicates this package will arrive at your door tomorrow (9/23)Please feel free to contact me directly with any questions,Jim H [redacted] Swags Galore Inc[redacted] @swagsgalore.com###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope this will settle this saga Wish I had contacted you in June If I don't receive them in the next ten days you will hear from me again I left a voice mail message for MrH [redacted] , I think that was his name, stating I would accept the offer only if I receive them within this time limit, otherwise I want a refund Thanks so much for your swift response to my problem Sincerely, [redacted]

Jim H [redacted] @swagsgalore.com via ***.com 9:AM (minutes ago)Swags Galore Order # [redacted] has been refunded in full due to miscommunication with customer/cannot fill order, refund amount $Best regards,Jim H [redacted] / Web Operations Manager [redacted] @swagsgalore.comSwagsGalore.com Office: ###-###-#### [redacted] , Lakeville PAwww.swagsgalore.com

[redacted] -The first email/communication we've received from you was your email on 11/I do apologize for the delay in receiving the products, however these items were backordered due to the manufacturer failing to meet demand, and our records indicate you were notifiedI see that you ordered five [redacted] Sheer items; I would be happy to issue you replacements if you could please email me picture/photo of the defect in question as your email was unclear on what the defect is, specificallyOur best contact phone number is listed on your receipt and packing slip (the blue slip inside the box you received).Best regards,Jim H [redacted] Swagsgalore.com [redacted] @swagsgalore.com

Revdex.com - We are unclear as to the nature of this complaint; on 11/20, we responded to the first received email contact from the customer (and her voicemail that day as I recall) with an email requesting that she detail the items she would like to order with her store credit. She responded on
11/indicating the qty/type of the products she would like to order, we confirmed the SKUs, and the shipment has been approved and if I'm not mistaken, departed via *** this past Monday Morning.Best regards,Jim H*** / Web Operations Manager
***@swagsgalore.com
SwagsGalore.com Office:
(*** * ***
*** *** ***, Lakeville PA