New York Folklore Society

Have contacted customer to arrange manual credit to her *** of requested refund amount, will issue ASAP upon response from customer w/ credit card information to allow processing of a manual credit transaction.- JH***, Web Operations Manager

Revdex.com/** *** -This order was refunded immediately upon receiving the cancellation request from *** *** via email (see attached screenshot of issued refund transaction, 12/17)We consider this order closed/resolved in good faith as we have corresponded with the customer directly to address it in
whatever way the customer desired - with regard to our advertising policies, we are unfortunately at the mercy of our suppliers/manufacturers (as are all retailers) and we cannot alter out advertising policy as such due to an unforseen manufacturer production shortage due to holiday rush traffic.Best regards,JH***Swags Galore Inc.###-###-####***@swagsgalore.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** May (days ago)to me Swags Galore has settled my complaint very satisfactorily Thank you for your assistance

*** *** - I've had our warehouse pull your order form our shipping line, it was in the process of being shippedYour order has been cancelled and refunded in full.Best regards,Jim H***Swags Galore Inc.***@swagsgalore.com###-###-####

*** -According to our records, order #*** was for one *** ***, Lindnehurst NY, and it was delivered on 7/8/to the destination address via *** tracking #***.You spoke to our warehouse manager regarding the backorder delay roughly week ago, and on 8/you emailed
us requesting a refund due to the long backorder waitOur warehouse reached out to you via phone and email (we have the emails on file) very recently and requested that you provide us your ***'s CVV code so that we can issue you a manual transaction refund (this is required unfortunately due to the age of the original transaction), and we have not been able to elicit a response from you. Once we have secured the CVV code to your card from you, we will immediately issue you a full refund of your order per your request.Best regards, Jim H***General Ops ManagerSwags Galore Inc.###-###-####***@swagsgalore.com

$(refund of goods less shipping) was issued 5/to Customer's *** as the return was received and processed in full.- JH***

*** -Miscommunication regardless, we did in fact ship and deliver the product to the address specified as noted by the tracking number provided, however we are willing to provide a refund just the same. We are patently, physically unable to refund your credit card without the CVV authorization code, due to the time passed since the purchase was made; no ulterior motives are at work in this case.Please advise with a name & valid physical address where a refund check can be sent, and I will have a check manually issued to you for the refund amount.Best regards,JH*** *** ***Swags Galore Inc.***@swagsgalore.com

Mr*** -This order was cancelled per your request via phone call 9/1/and all funds have been returned to your credit card as of same date.Best regards, Jim H***Swags Galore Inc.***###-###-####

Full Refund issued 5/13 - JH***

Revdex.com -Email correspondence with this customer (phone as well) have proven to be extremely difficult in terms of obtaining clear information on what she wants in exchange/refund/shipping/etc We've made exceptions to our published policy to begin with (we only offer a refund per policy in case
of product defect or order delivery error on our part). Our records indicate: Order *** Shipped & received in full by customer 9/24/( *** #***)Order *** Shipped & received in full by customer 9/30/(***#***) Customer initiated exchange request - Exchange departed 10/16/- Items req'd on exchange were on backorder status, manufacturer caused multiple delays of which customer was notified - customer was offered cancellation option multiple times via email & requested to wait for BO to fill - after customer became irate, refund was issued in full for this orderOrder *** was the order referenced during all email correspondence with the customer; the conversation became quite convoluted; due to the customer's irate nature we refunded Order #***Given that Swags Galore Incis interested only in A.) Providing customer satisfaction and B.) Resolving unsatisfied customer issues in the most reasonable manner possible, and given that obtaining clear communication from this customer has proven difficult (to be mild), we are happy to offer add'l refund monies, if they are owed, though our current records indicate they are not.Please detail the following in a clear and concise manner so that we can resolve this complaint - should we in fact owe add'l refund monies, we need to know, and we will issue the monies immediately:Order *** - What item(s) if any on this order were sent back for exchange? (detail Color, Quantity, and Type)?Order *** - What item(s) if any on this order were sent back for exchange? (detail Color, Quantity, and Type)?With this information in-hand and clear, we will happily offer add'l refund monies should they be required.Best regards,JH***Swags Galore Inc.***@swagsgalore.com###-###-####

*** -Though this order was indeed shipped to you in July of this year, our records indicate that you were refunded the order in whole ($79.96) in late July per your requestThis refund was issued to your *** ending in ***We feel that Swags Galore has rendered every service possible to you at this time, in terms of attempting to ensure your satisfaction up to and including a full refund.Furthermore - we provided you with our contact phone number on the packing slip included in your order, as well as via email - please feel free to call with any questions.Best regards,Jim H***General Operations Mgr.Swags Galore Inc.###-###-####

*** *** -We most recently contacted you on 12/(voicemail, then email) to advise you that the *** *** product line had recently been discontinued without prior announcement by the manufacturerWe offered to substitute for another product of your choosing and have something else
shipped out ASAP, or cancel at your discretionWe've not received a response; please let me know if you'd like to cancel your order, or substitute for an in-stock item which I'd be happy to get out right away for you.Best regards,JH***Swags Galore Inc.###-###-####***@swagsgalore.com

Revdex.com/*** *** -We are slightly confused as the nature of this complaint, considering I personally have been in contact with *** *** very recently:- Email sent FROM JH*** TO ** *** (10/30/@ HRS CENTRAL) - Advised *** *** of further delay & backorder on Ombre products due to
the manufacturer (*** *** ***) suffering total product/property loss in a building fire recently- Email Rec'd FROM ** *** TO JH*** (11/1/@ HRS CENTRAL) - Recieved request from *** *** to issue partial refund and send exchange for 3x items per request, question regarding coupon codes- Email Sent FROM JH*** TO ** *** (11/3/@ HRS CENTRAL) - JH*** requested clarification on item specifics (color, qty, type) to be sent, clarification of items originally shipped back in exchange- As of 11/4/@ Central Time, Swags Galore has not received a response from *** *** regarding the disposition of her orderI personally have called and left messages to respond to the customer's calls however it has been very difficult getting ahold of her, and email is most often (we find) the best way to communicate with our customers.I am happy to issue a partial refund for the items returned, and happy to ship out the products requested for exchange, as soon as I can get a clarification on what the customer is requesting so that I can ensure she receives exactly what she wantsI apologize for any miscommunication, and I would greatly appreciate a response via email from *** *** to detail her request so that I can get her taken care ofI can attach copies of the original email traffic if desired.Best regards,Jim H***Swags Galore Inc.***@swagsgalore.com###-###-####

Thank you for your inquiry, below is the return/refund info a credit was issued back to the customer on 5/4/days after we received it in our warehouseCustomer was sent the refund email on 5/4/after refund was issuedBank provided batch ID that they accepted the refundIf you
have any questions please contact me personally at *** ext ***. To: [email protected] Subject: Order swags-galore-Message:RefundRachael, 60"W X 30"L, Swag PairRACH-SP-301111.99Color = BlueSubtotal131.89Coupon discount (save15)-19.78Total112.11 Items listed above were returned; a credit of $was issued 05/04/Please allow to business days for the credit to appear on your statements.www.swagsgalore.com

Thank you for your inquiry, below is the *** tracking number to the correct items being shipping outIt will leave our warehouse today and take 3-business days to get to the customer If you or the customer has any questions please contact us at ###-###-#### and ask to speak to JamesWe
are extremely sorry about the delay Also below is a link to the customers order. https://order.store.***.net/***

Revdex.com -We recently received a phone call and an email from *** *** which (clearly) was not resolvable to her satisfactionAs such, at the time of the call, since the product had not shipped (we had informed customer via email RE: product backorder 11/12) and the customer did not wish to wait for
the backorder to fill, her order was refunded in full 11/(*** transaction #***)Best regards,JH***Swags Galore Inc.***@swagsgalore.com*** * ***

*** -We did in fact receive your return and your account reflects a current store credit balance of $available to you for use at any time; we emailed you at ***@***.net on 6/28/to advise you of this.I believe you and/or my warehouse manager Jim Cr*** have
spoken previously over the phone regarding your order; I apologize if there was any miscommunication however we did attempt to reach out to you and we'd be happy to apply your store credit to any future order at any time, simply contact me at your convenience!Best regards,Jim H*** / Web
Operations Manager
***@swagsgalore.com
SwagsGalore.com Office: ###-###-####
Purdytown Turnpike, Lakeville PA
www.swagsgalore.com

From: [redacted] <[redacted].com>Date: Mon, Aug 10, 2015 at 12:16 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>the business refunded my...

credit card in full and I thank you for all your work.  [redacted]

[redacted] -Again I am sincerely sorry for the inconvenience, however we (Swags Galore Inc.) are (as you quoted) unfortunately at the mercy of the manufacturer's warranty claims process - we have been in contact with them and as I recall you had also contacted them. While I am unable to offer replacements for all the items, at this point I would be happy to offer you a $100 partial refund to cover the cost of any repair/replacements you may require. Please understand; this is out of our pocket (the retailer) due to the manufacturer declining to warranty the items and we feel this is a more than reasonable offer made in good faith.Best regards,Jim H[redacted]Swags Galore Inc.[redacted]@swagsgalore.com###-###-####