New York Folklore Society

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My address is as follows: [redacted]South Amboy, New Jersey [redacted] Please send my refund check to this address.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: While I agree that I did get a refund, Swags Galore in fact did not, never, communicated to me without me first initiating an email as to the status of my order.  I was NOT informed of the delay until I checked one week after my order as to the status.  I just want other people to understand that this company is not on the up and up.  All you have to do is type in their company name to any search engine and see similar "complaints" as mine.  Apparently they were just as nasty to an elderly lady as they were to me.  Such a shame as I have chosen to file negative reviews on several websites, and got the exact same product from another vendor for nearly $30 less.  This business should not have your Revdex.com A+ rating.  Please take some time and just do a quick search for them and you will find out how mean they are to any customer who dares to have a complaint
Regards,
[redacted]

Thank you for your inquiry, We are very sorry for the mix up. We are also sorry for the poor customer service. We had a team who was suppose to be handling it and I have let them go because of the poor quality. I have taken back over. We have issued a full refund. We will also send a return tag to...

you via email so you can send us the product back to us.  If you have any questions please contact me personally at ###-###-#### or my cell ###-###-####.Refunded amount of $199.90 online. Transaction ID: "[redacted]".

Revdex.com/[redacted] -We are a bit confused as to the nature of this complaint; you were contacted at "[redacted].com" on 11/24/15 with tracking information (the package was delivered 11/30/15 according to [redacted], tracking # [redacted]) and the order has been completed in full;...

please let me know if there is another issue with regard to the delivery/product and I'd be happy to assist.Best regards,J. H[redacted]Swags Galore Inc.General Operations Manager###-###-####[redacted]@swagsgalore.com

[redacted] -The first email/communication we've received from you was your email on 11/5. I do apologize for the delay in receiving the products, however these items were backordered due to the manufacturer failing to meet demand, and our records indicate you were notified. I see that you ordered...

five [redacted] Sheer items; I would be happy to issue you replacements if you could please email me picture/photo of the defect in question as your email was unclear on what the defect is, specifically. Our best contact phone number is listed on your receipt and packing slip (the blue slip inside the box you received).Best regards,Jim H[redacted]Swagsgalore.com[redacted]@swagsgalore.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Businesses like this should learn that all this could have been avoided with a simple notification that the items were not currently available, and that they would ship them ASAP. Being my first order with Swags Galore, I was very sceptical when the charge went onto my card immediately, and shipment was cancelled the next day without explanation. I do a significant amount of purchases on-line and they work very well.
Regards, 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com - Given the irate nature of the customer, the vaguely threatening emails we've received and the clear frustration on her part leading to very grave miscommunication - we see no alternative here but to refund the customer in the amount she has requested ($70.22) which was processed today (11/30/15) despite the customer possessing product which now is in her care at no cost to herself. We deeply apologize for any miscommunication or inconvenience caused by this transaction, however the convoluted chain of emails and customer communication has been difficult at best and we feel this is an acceptable resolution by all accounts.Best regards,J. H[redacted]Swags Galore Inc.[redacted]@swagsgalore.com

This order has already been refunded in full (see attached refund transaction screenshot) per customer via email correspondence, we are unaware of the need for a Revdex.com complaint considering the communication via email which has been maintained.Best regards,J. H[redacted]@swagsgalore.com

Thank you for your inquiry, if the customer can contact me personally at [redacted] ext [redacted] and I will resolve this asap.

Thank you for your inquiry, we have issued a full refund back to the customers card that was used for the purchased, a [redacted] card ending in [redacted].   We also did reply to the emails we received from the customer. Will paste all the emails and refund info below.Feb 4, 201612:52:11...

PM|ProcessingCustomerNotification Not ApplicableRefunded amount of $57.51 online. Transaction ID: "[redacted]".To[redacted].com Hide Message body Thank you for your inquiry, we have issued a full refund. From: "[email protected]" <[email protected]>To: [email protected] Sent: Thursday, February 4, 2016 12:50 PMSubject: Swags Galore: Customer QuestionName: [redacted]Email: [redacted].comReason for Contact: Order StatusMessage: I am disappointed with the service I am getting. I ordered curtains before Christmas recieved the wrong curtains, tried emailing and calling and I returned curtains with a note to get the right ones. You recieved the curtains back at the shop on Jan 9th I have nothing from you. I ordered these back on 12- 10. I would like a refund of 57.51 as that was what you took for what I never recieved. my address is po box [redacted] Waterville,  Wa [redacted]  my phone is ###-###-#### email is [redacted].com.Thank you for your inquiry, below is your [redacted] Tracking number [redacted]From: "[email protected]" <[email protected]>To: [email protected] Sent: Friday, December 11, 2015 9:09 PMSubject: Swags Galore: Customer Question Name: [redacted]Email: [redacted].comReason for Contact: Order StatusOrder Number: [redacted]Message: I put in a order for 2 Valances on Thursday Dec. 9th and got an conformation number of # [redacted]. They are for a Christmas present, I am worried something is wrong I have not had no email saying its on its way.  Will you help me with my order please.Thank you for your inquiry, below is a link to your tracking, it will be delivered to you today. [redacted]
From: "[email protected]" <[email protected]>To: [email protected] Sent: Tuesday, December 15, 2015 8:56 PMSubject: Swags Galore: Customer QuestionName: [redacted]Email: [redacted].comReason for Contact: OtherMessage: I have wrote 2 letters now and have not had a response, I have put in an order and nothing is showing up, I would like to know what is going on with my order.  My number is ###-###-####. I would like to get someone to talk with me.Thank you [redacted].

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Revdex.com:
From: [redacted] <[redacted].com>Date: Fri, Dec 18, 2015 at 3:17 PMSubject: Update to Complaint # [redacted]To: "[email protected]" <[email protected]>I placed a complaint against the company, Swags Galore on December 16, 2015.  It appears they have refunded my purchase price plus interest  as credited to my charge card.  Now that they have refunded my money my only remaining concern with this business is advertising that a product is in-stock, charge your card then never ship.  The customer service response was not good.  It took me calling and leaving a stern message to get a prompt reply.  I don't expect any further action for me to be satisfied, refunding my money was my biggest concern.  Although I will probably never do business with them again.Thank you![redacted].com
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This company is lying about delivering the curtains to me. I never received my order from Swags Galore.  I live no where near Lindenhurst, New York which is located on Long Island in New York.  I made it perfectly clear  to their customer services representatives several times, that I now reside in South Amboy, New Jersey and they know this. I have sent them my address, and this was before my order was even sent.  I have spoken to a manager named James who sent me an e-mail promising me the curtains for free and a credit to my account but once again, empty promises from Swags Galore. I have been given the run around since July 7, 2015 and I no longer want the items originally ordered. I originally paid $109.46 cents and was credited on July 17th the amount of $27.98 for the curtains that they no longer had in stock. They owe me $77.28 cents. I refuse to send this company any correspondence in regard to my credit card as  I no longer trust their motives. They know how to credit my account as they have done it prior on July 17th, 2015 when they stated that one of my curtains was no loner in stock and discontinued and I was credit $27.98.  I would settle for a check at this point or money order. Please help me so that I can get the money that is owed to me. I work very hard for my money, and I find it disconcerting to have to have to deal with a matter such as this.  Thank you for your kindness, understanding and assistance in this matter.   
Regards,
[redacted]

Revdex.com -Both myself and our warehouse general manager have been in contact with this customer via email and phone, most recently by phone yesterday. Unfortunately the manufacturer short-shipped us and also went overdue on replenishing stock for these products which [redacted] ordered (she was informed...

of this via email). Yesterday [redacted] contacted us and made a number of threats, and appeared to be generally upset. While we had received [redacted]'s desired product for shipment in late Tuesday of this week and were prepared to ship it out yesterday, due to her demeanor over the phone (she demanded overnight shipping at our expense though the delay has been due to the product's manufacturer) and the impression that she could not be reasonably satisfied, I elected to refund her monies in full, which was completed yesterday at 12:30 US Central time, all funds having been issued back to her [redacted] card ending in [redacted].I regret we were not able to fill [redacted]'s order to her satisfaction by the date and time she had hoped, however we feel this is the most logical course of action given the nature of the issue.Best regards,Jim H[redacted]General Operations ManagerSwags Galore Inc.###-###-####[redacted]@swagsgalore.com

[redacted] -I am sorry you have had difficulty communicating with our staff, I believe there has been some miscommunication. Our records indicate you were contacted by our staff in August to advise of one of the ordered items (heavy curtain rod) being discontinued by the manufacturer. Notes indicate you...

requested the heavy rods be removed from your order and credited, and we show a credit was issued to your [redacted] card ($14.98) for these items, and that you requested the remaining items be shipped as soon as they were in-stock.Your remaining order items (totaling $79.95) were shipped last week via [redacted]) and the tracking number was emailed to your [redacted].com account. [redacted] indicates this package will arrive at your door tomorrow (9/23). Please feel free to contact me directly with any questions,Jim H[redacted]Swags Galore Inc.[redacted]@swagsgalore.com###-###-####

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Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    DUE to Limited choices, I have no recourse but to accept the REFUND of MY MONEY....  I Appriecate the intervention by Revdex.com without your help, this company would have kept on harrassing & Bulling ME....   I am NOT GETTING anything that  I AM NOT ENTITLED TO.....     If credit was issued on 11/30  as they indicated.... IT has NOT been rec'd by me yet.... again, Revdex.com thank you for your help
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I hope this will settle this saga.  Wish I had contacted you in June.  If I don't receive them in the next ten days you will hear from me again.  I left a voice mail message for Mr. H[redacted], I think that was his name, stating I would accept the offer only if I receive them within this time limit, otherwise I want a refund.  Thanks so much for your swift response to my problem.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me except it is now January 21, 2016 which is  7 days after they supposedly mailed me a check for my purchase and I have yet to recieve it.
Regards,
[redacted]