New York Van Lines

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] the company has not responded to my inquiryI should be compensated considering I had to pay a deposit fee, and move out fee twice which only should have been once In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello [redacted] , this is to advise you that after we posted the complaint on 814, we received a call an hour later from [redacted] stating that the truck is leaving today She also stated that we should be receiving a call from the delivery person maybe Saturday or no later than Tuesday notifying us of the truck arrival Please respond to my email below when are in receipt of this emailSincerely, [redacted] Hello [redacted] , this is to advise you that I received a call today @12:from [redacted] (####-###-####) stating that we should be receiving a call from the driver within days of date of delivery I also received a text message to my wife [redacted] stating your shipment is on route Driver assigned to do your delivery will call you with the time in advance to delivering Your balance is $payable cash, US Post Office money order or certified check made out to New York Van Lines Inc I just wanted to keep you up to date with contact information As before please respond if any to email address belowSincerely, [redacted] and [redacted] 814- Hello [redacted] , this is to advise you that at 12:today my wife also received a text on her phone from the same phone ####-###-#### stating that the balance is $1,which does not agree with our contract [redacted] - We have not received a call from anyone in referenced to a delivery time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

Revdex.com: At this time, I have not been contacted by New York Van Lines regarding complaint ID [redacted] Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received a call from [redacted] on tuesday afternoon about 430pm telling me that they were not working out a payment plan with me anymore because I had made a complaint to the Revdex.com I told [redacted] to please have my stuff delivered that I had the $they were now charging me She told me that it ws too late and to call tomorrow I called again on Wednesday, 8/ [redacted] AT 10AM and spoke to [redacted] and [redacted] and the [redacted] refuse to speak to me and was told by the customer service representative that my stuff would be delivered later that day on wednesday I then received a call from ***-Ny van lines to say they couldn't reach driver and that to call on thursday I called this morning 8/ [redacted] several times (7) when I finally was able to speak to [redacted] and she said my stuff would be delivered today and as I was speaking to her she said "oh I just received a call from the delivery man stating that the starter on his truck broke and that must be fixed and I do to know when your stuff will be delivered." I have been dealing with this issue since 7/** I have been tossed around just getting different stories and the issue of the truck being broken has been given already ,multiple times I am sure that a big company like Ny van lines has more than one delivery truck I HAVE DONE ALL I CAN TO COMPLY TO THERE REQUEST I RETURNED MY BABIES CRIB BACK TO GET THE REST OF THE MONEY THEY ARE CHARGING MEI CANNOT CONTINUE TO SLEEP ON THE FLOORI AM ALMOST [redacted] I NEED MY FURNISHER AND BELOGINGS PLEASE LET ME KNOW WHAT ELSE I CAN DO BECAUSE I WAS EVEN INFORMED BY THERE STUFF THAT IF I WENT TO THEIR OFFICE THAT THEY WOULD CALL THE POLICE I AM TIRED OF ALL THEIR NONSENSE Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

TO: Whom IT May Concern Complaint Resolution Department Complaint # [redacted] Just to inform you that the client with the following ID # [redacted] delivery was done more than ten days ago, Thank You [redacted] Customer Care Department New York Van Lines

Hello *** [redacted] In response to complain # [redacted] their delivery is on its way to Florida Of which they were informed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I know I'm the only person in the contract but I used my son to help me with this [redacted] because she was not allowing me to ask for all the issues I have had with this company, her voice on the phone was always louder than mine and I gave up, this is the reason I asked my son for help, he never was disrespectful, [redacted] should understand that we are very upset about all the issues we have had with this company starting that they charged me the double of the BINDING MOVING ESTIMATE, and she should know that is she provided with this kind of Estimate this is the only price I have to pay, not the double, please refer to THE RIGHT AND RESPONSIBILITIESWhen I made the contract with [redacted] I told her that I need my stuffs by September [redacted] and that I only needed the storage for days, later [redacted] told me, and I have the email, that the foreman were going to load the trucks by September [redacted] because [redacted] was a holiday, and now she is telling me that by September ***, she has to understand that I need my stuffs ASAP, I have to work and because I don't have any thing I can't apply for a new job yet, I have to wait for the move, we are eating from restaurant every day because all my kitchen things are in the move and can't spend more money because of this delay that in out of my controlThe last they I spoke to [redacted] she hanged up me the phoneI feel powerless over this situation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

If the mover promises you a pickup on a particular time or date or within a given period of days, it is required by the Department's regulations to exercise reasonable diligence in attempting to provide such pickup on that date or within the promised periodIn most cases, in the event of loss or damage, you will not be entitled to a payment that comes near the value of your household goods unless you declare the actual cash value of your goods on the bill of lading or purchase 'full replacement value protection' for your goods

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have received an email from [redacted] with attachments to file a claimShe states however that they do not cover items packed by ***, press wood furniture, or property damageSo basically, they try to get out of paying for anything no matter how negligent they areI am missing five boxes and everything that arrived was damagedEven the furniture they partially wrapped with a blanketThey charge people extra for a motorcycle, and it is not kept separate or crated My brand new wood floors were damaged by neglect, even after being warned they were brand newI was told sorry, he didn't mean to do itIt was not worth paying this company for the move, because my damages and losses are far more significant than what I receivedAnd as far as saying they don't know why I contacted the Revdex.com, I was told to do soI spoke to someone named Nadia, when I was inquiring about why my delivery was taking almost two months to arrive and asked for the [redacted] of the companyShe told me she can not give out that informationI told her I was going to contact the Revdex.com and also local news problem solversShe stated go aheadSo I have contacted both In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This customer never contacted us due to this matterI will review his file and see what is the miss understandingIf he didn't recieve a refund it is because the customer cancel the job last minuteOnce again I will review all ends of the this customer and see what c we can do to accomadate

Regarding the concerns of [redacted] , our office humbly apologize for any inconvenience in this matter. Our office is still in agreement to pay out [redacted] the agreed amount we had discussed, however our office explained to [redacted] that the nature of her move which was... delayed as a result of the address being close to the [redacted] border where most moving companies do not generally service was also a first encounter for us The [redacted] of the company has been away on vacation ( international) and we were making attempts to get into contact with him to approve discuss matter and get approval on the amount to be able to send out to her. We understand the delay on our end can be a bit disheartening however our office HAS EVERY INTENTION ON MAKING PAYMENT WE WILL NOT NEGLECT AGREEMENT MADE. Again we apologize for the delay, however our entire office is aware of the situation and we will have a resolution to matter within 30 days business days counting from March ***2014.

[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] In response to complain # [redacted] ,New York Van Lines has been working On getting the ... delivery out to the customer. I told the customer she will have a delivery by the latest 9/ [redacted] as per the foreman, no one was disrespectful to her ( [redacted] ) A man came on the phone claiming to be her son, and he was very aggressive and disrespectful , considering The only name on the contract is [redacted] [redacted] , and whom we should be speaking to On behalf of New York Van Lines ,the customer will be getting her delivery She will be informed by the fore man as they get close to her location Thank You [redacted] [redacted] [redacted] *** *** [redacted] ***

Re: pictures of damaged items was received in New York Van Lines office today As per the email sent yesterday, New York Van Lines , will not be covering Damages to the customer driveway , looking over the pictures those are old cracks and more over That is between the customer and their home owners insurance, the drive way pictures should be sent to their Home Owners insurance office whoever their carrier is , and not to New York Van Lines -- Thank you [redacted]

From : The Desk Of New York Van Lines ( Complain # [redacted] ) In reference to the complain # Listed above The increase in price is due to the amount of space taken up on the truck by her belongings Which the client is aware of, I had contacted the owner who is out of the country on business, and it was agreed that a payment plan should be Offered to her once she makes a payment towards her balance upon delivery ( amount was discussed) Of which she agreed to , After receiving this complain ,the company has decided its in the best interest of everyone including the client That a total resolution be made, by having the client pays her balance in full and gets her delivery [redacted] [redacted] New York Van Lines

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] they never called me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I looked into this matter as per my knowledge we had and inspection that ended last week and were not available for deliversThe truck is being loaded and expect to be leaving within the next 48hrs, Our company will contact the customer when we have a prompt date of delivery

Hello *** ***
As per our telephone conversation today re: *** & *** ***
Their delivery is on its way to them, The trailer left yesterday evening 8/**/
I informed *** this morning, they should be receiving their
delivery later today 8/**/
Or sometime tomorrow 8/**/14,the foreman will also be calling as soon as they get close by
Thank You
New York Van Lines
Customer service Department
*** ***
###-###-####
###-###-####

Regarding this matter, NOTE: Our policy indicates the following , this customer did not indicate to pay for express serviceCurrently as of 12/**/this customer is out for delivery. DELIVERY SCHEDULE:The estimated time frame of when you can expect to receive your shipment
after it has been picked up is as follows:East Coast TO 30 BUSINESS DAYS. Mid-West TO 25 BUSINESS DAYS. West Coast TO BUSINESS DAYS.These estimated delivery times of arrival shall go into effect form the first day that you are ready to accept delivery.You will be provided with a form to submit your timeThe estimated delivery window is based on business days only, although deliveries may be made on the weekend.On day of move the office was not informed that there were no grievance that occured on the day of the moveIf customer has any other questions they can feel free to contact our office

** ***
Good afternoon
Based on the customer's response New York Van Lines
Will not be issuing any more discounts or refunds at this time
** ***'s delivery is enroute to her, we value her as a customer and
Will be monitoring her delivery until it gets to her destination
A discount was already given to her in the amount of $as I mentioned in the previous email I sent You, her price went up because of the additional boxes and the amount of space that was taken up on the truck,she was in total agreement with everything at the time and did not ask for any additional Discount
What she mentioned about the helper ,, New York Van Lines does not send out intoxicated worker/workers to clients home or place of business, based on what we were told by the foreman
The worker had an upset stomach, from something he might have eaten or drank the night before which caused him to vomit,he was just not feeling well, he was of no threat to the client or her belongings., these are all fabricated stories, which has nothing to do with her delivery of which she will be getting very soon
Thank You
** ** ***
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