New York Van Lines

Re : Case # *** ( *** *** )
A check in the amount of $and cent was mailed out to *** ***
On 8/* from the accounts payable department, check # ***
She was informed, which has now resolved the situation
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Thank you;
New York Van Lines
*** *** ***
*** ***
***
***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however I wish to keep the complaint open until the move has been completedI am expecting a call from the business with a delivery date today or tomorrow
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is the broken furniture that was damaged by the delivery guys .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer never called us to resolve this matterI am waiting for the proof of pictures from the customer so I can send her information to the claims departmentTo resolve this matter

Revdex.com:At this time, I have not been contacted by new york van lines regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm not asking for discount from this company, I'm asking to follow the Rights & Responsibilities and charge me the correct amount as per the BINDING MOVING ESTIMATE
The company sent me a worker that he couldn't do his job and my husband had to finishThis is was the reason of the $ discount
*** please see all the complaints this company has in only yearsAll what I'm telling is the true
They gave me an estimate and according to my inventory I only had to pay $ 1,390.00, I only added or more boxes, but no more furniture, ONLY OR MORE BOXES, and they never asked me to do another Binding or Non-Binding Moving Estimate, and they charge me the % more on the estimate
Thank you,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I made a call of apology to *** *** on Monday 8/* re: the delay of their delivery
As a courtesy to the family and the delay of delivery they are
experiencing, a new full size Air bed was bought and sent out by priority mail to them on 8/*, tracking # *** *** *** *** *** **
As it was mentioned in the complaint that their ** yrs old mother is sleeping on the floor, all this was done
With the ***"s agreement, they were also informed that the delivery will be done before the end of the month
We will continue to follow up with the family, making sure their things are delivered
Thank You
** ***
*** *** ***
*** *** *** ***

This case is being taken care of with the claims departmentI spoke to the customer and I explained to her the steps to file a claimI don't know why she would contact the Revdex.com

Hello ***,
Re: Case #*** ( *** *** )
I called ** *** on Tuesday 8/*/2014, left him a message with my name/ Phone number
He did not return my call, I need to
speak with him so that the matter can be resolved,
I also need for him to Submit/ Re submit proof of the damages he mentioned in his complaint
I will try to call him again today 8/*/
Thank You
** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Today we sent email responding to damage missing items as follows:
Hello, the following is a list of items damaged: - end table (broke in half)- part dresser mirror (broken into tiny pieces inside of protective wrap and box)- computer desk Numerous picture frames and other small glass knick knacks, glasses, dishes The following is a list of some of items missing: - cameras (Nikon - canon)- queen size box spring (brand new)- twin bed bottom rail1 - boxes of bed linen- boxes of VHS cassettes- fishing polesset of weights (pounds)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our
office is kindly advising if *** *** would like to begin the arbitration
process that *** *** send a written request sent by certified mail to our office indicating such and our office
will proceed to
send over the steps to contact our current Arbitrator
We
are anticipating an amicable resolution
Thanking
you in advance for your understanding

** *** ***, has notified his office as to the items missing and other issues that has arisen with regards to his moveWe are in the process of contacting him after we have gone to validate over contract and claims made. Our office will indeed contact ** *** to discuss matter
at hand Any other questions please do not hesitate to contact the office directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[*** *** did call us (although my husband's name is *** ***, not M/M ***)In our opinion she was too apologetic to our caseShe did offer to send overnight a blowup bed for our mother who has back and knee poroblemsWe are in the process of making an appointment for her to take her to the doctor as she is now complaining with more pain than usual. WE HAVE NOT RECEIVED THE BLOW UP BED AS OF NOW>
In looking back at the conversation with *** ***, we still do not believe that New York Van Lines is being professional in this case to wards us*** herself has not provided any ease of mind to us that we are going to receive our belongings sooner - which is what should happen hereWe believe she is still not being truthful and is giving too many various excusesWe were told right before we spoke to *** *** that the truck bringing our stuff was broken down and it would take a few days to fix and then we will get our thingsThen *** *** calls and says that a shipment like this usually does take up to daysWe were told upfront it would take days, if picked up on a ThursdayIf picked up on Friday then weeks, when we objected to that, the rep put us on hold and came back saying the Dispatcher says its Ok we will have the stuff sooner, by the Monday of the next week
*** *** then says to me- that because the stuff we have is not a whole household full, is the reason it is taking this long to get hereI then said " so you are waiting on another customer to full the truck first before you bring my stuff?" She then says "No, No thats not what I am saying" Well, thats exactly what it sounds like to meI can read between linesI then replied to her that I think she is still not truthful to me, to which she answers, " I am a ** year old woman, I have no reason to lie to you, I am not being paid commission or anything for this"Well in my opinion a person does not need to get so personal with their clients if they are working for a company.You do not come on the phone with a client to give excuses for yourself personally, but rather defend the mistakes made by the employees of that company and then turn around and resolve it right away in a professional manner according to the company's guides, regulations,and rulesif this is how the company wants their employees behaving then something is terribly wrong hereI told *** *** on this phone call that sending me a blowup bed is not enough restitution for us, she says thats is all she can offer me and she has to speak to the owner of the company for anything moreI asked her to do thatI have not heard a word on that part as of yetI also asked her if she still had my Credit Card on file, and she said NO, they did notIf any charges is put on my card going forward, I will be disputing it.So to sum it all up no resolution has been madeLike I said in my first complaint to the Revdex.comALL WE ARE ASKING IS TO HAVE OUR BELONGINGS DELIVERED NOW>WE SHOULD NOT HAVE TO PAY FOR THIS KIND OF SERVICE>>AND THIS COMPANY NEEDS TO GO OUT OF BUSINESS, especially if this kind of behaviour continuesI still cannot understand how a *** or OWNER is never availableAnd if that is the case then at some point one of them should have been in contact with us by now if they cared at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** we knew you would want to deny us the driveway claimHowever,we do have two witnesses to what took place causing this damage and I can produce the people we purchased the home from back in June to say that that damage was not there when we purchased the home.Your delivery driver decided to turn around in the driveway instead of going down to the culdesac to make the turn causing the old broken down truck to get stuck on the incline of our driveway
Let me reiterate for you ** ***, the driver of your old broken down truck that came from all the way in New York to our house in Georgia, decided to turn around in our driveway instead of the culdesac and the ball at the back of the truck got stuck on the incline of our driveway and because he was going back and forth trying to get out from being stuck it CAUSED THIS DAMAGE TO OUR DRIVEWAY> So please do not sit there and make judgements as to this damage being oldIT HAPPENED ON THE NIGHT OF AUGUST *** AROUND 11PMWE had to run outside when we saw what he was doing and stop him otherwise our mailbox and the neighbor's mailbox across the street from us would have had to be a part of this claim also*** *** we appreciate your being fair and reasonable to our claim in this matter and we do not appreciate you jumping to conclusions and being judgementalOK
We are in the process of collecting all the documentations required for this claim and will send it all in as soon as possibleWe were under the impression this was done when we sent you the pictures in an emailYou should have given us these forms that you now want us to complete much earlier than now and it would have been done alreadyWe hope you are not playing games ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello  [redacted],
 
Re; complain  #[redacted]
 
New  York  Van Lines  has  contacted  the  client , I  have  spoken to  him  many  times
On  behalf of the Co;
He...

now   has   a    pending   claim   with   the   Insurance     company  that  review  and
Handle claims  that are  made  against  NY  Van Lines
 
The   final   decision    will  be   made by  the   insurance  company, there is nothing  more  New York Van Lines  can do
At this time  but   wait , of which  the client is aware. 
 
Thank  You,
[redacted]   [redacted]

In response to the above noted complaint, our office will be unable to comply with Resolution suggested by customer.Services were rendered and items were delivered to customer. Our office has refunded dollar amount of $463.00 in compliance with contract of $20 thereafter 30 days, 23 days at...

$20.00 was reimbursed. In regards to items that were not delivered our customer service division has been in contact with customer and explained items will be delivered or he is open to filing a claim if he feels these items will not be coming to him. At this time this resolution of full payment to be reimbursed is denied by our office. Services were rendered and customer did receive more than 80% of his items.Any questions please do not hesitate to email or contact our office during business hours at ###-###-####.

Customer:   [redacted]
In reference  to the complain #  listed, under [redacted] ,as of today
New York Van Lines will only be accepting  calls  and emails  from [redacted]
As  stated  on  the  original contract, there will be no further  correspondence with [redacted],
We can only address issues  with  the contract  namee, ( As per our legal department.)
On behalf of New York Van Lines we  apologize for any  damage or damages done to  [redacted] belongings.
 
We will work with her through our claims company, the  pictures of the broken items and missing item list  was emailed to
New York Van Lines  only today, we were supposed to have them more than a week ago
With  regards to the missing items, the list will be given to the ware house foreman who will do a  thorough  check  of  the ware house, which takes  approximately 10 to  fifteen days from the date the list was received.
Claim forms were sent out to [redacted]  9/*  at the email address   she provided with instructions where to  send the forms after  completion
 
--
Thank you;
New York Van Lines
Customer service Department
[redacted]
###-###-####
###-###-####

Revdex.com:At this time, I have not been contacted by New York Van Lines regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
the company has not responded to my inquiry. I should be compensated considering I had to pay a deposit fee, and move out fee twice which only should have been once.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]