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Address: 231 Hogan Rd, Gordonsville, Tennessee, United States, 38563-2118
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Address: 231 Hogan Rd, Gordonsville, Tennessee, United States, 38563-2118
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Order didn't finish, but the charge was made to my bank account
I was trying to buy some parts of vehicles, at the time of making the purchase there was an error that indicated that the bank information did not match the delivery address, the transaction did not end however the debit was made to my bank account.
Now I do not have an order number or tracking number, so several times I have requested help through the contact channel asking that this error be reported to the payment department, and I have not had an answer, I feel very bad for having no solution by Newparts.
Please refund my money, the transaction was never complete, please review you balances and you will see the total of $269,65 that belongs to my failed transaction.
Hello,
We can't facilitate shipping to addresses not matching the billing address. Luckily, we don't charge you either - your money is probably reserved by the bank / *** and will be released as soon as a certain amount of time passes. Since we've never actually received the payment, we can't refund you and have no control over the hold of the money in question. Obviously, if we had any control we would have done it right away as we have no interest in holding onto our customers' money.
Best regards
Seller is requiring that I pay for return shipping and that I pay a 20% re-stocking fee for returning a defective automotive part.
On Friday, September 13, 2019, I placed an order for a Denso re-manufactured starter motor (*** ID XXXXXXXXXXXX) for my 1992 Honda Prelude Si from Newparts (a.k.a. *** on ***). The part cost $231.00 with free shipping. After the part arrived on Thursday, September 19, 2019, I installed it on my vehicle. Since this is a vehicle that I drive occasionally (i. e. two to three times per week), it took some time for me to become aware of the following two problems: 1) my vehicle was hard to start and 2) as I cranked it up, there was a brief grinding noise coming from inside the engine. Having experience working on starter motors, I immediately recognized the symptoms as they became more frequent. On or around November 10, 2019, I notified Seller that the part was defective and that I needed to return it. After some going back and forth, I finally received a Return Authorization (RA) number from Travis. The RA number was XXXX-XX-XXXX. This was great until I noticed that Seller 1) wanted me to pay for return shipping and 2) pay for a 20% re-stocking fee. Since I am not returning the part because I changed my mind or any other similar at-fault reason, I do not agree with having to pay for return shipping and a penalty of 20% for the return. Seller must provide me with a pre-paid return shipping label and agree not to charge me a 20% re-stocking fee. A copy of Seller's message is included below.
Hello,
We here at NewParts (***) Appreciate your business
Your return authorization number is RA#XXXX-XX-XXXX. You must include this number in order to expedite the return process. Returns will be processed as fast as possible and are almost always refunded with 2-3 business days of arriving at our return facility. If an item is sent back without an RMA # written on the package, it can take up to 30 days from the time the item is delivered to the address below in order to provide time for proper inspection and cataloging. If your refund has not been processed within two business days, please contact us at customerservice at newparts dot com. Please place your item into an appropriate box that is large enough to contain the object you are sending back in a safe and secure manner.
Please, mail the item using the carrier of your choice to the address below:
NewParts Returns RA#XXXX-XX-XXXX
***
*** XXXXX
PLEASE REMEMBER WHEN RETURNING A PART:
- The part MUST come back in its original packaging. If you do not have the original box it was received in, then the part may be shipped back to you.
- All returns are subject to a 20% restocking fee unless otherwise discussed especially if you ordered the wrong part for your car.
- There must be NO shipping labels on original box or packaging.
- Must have ALL pieces intact.
We appreciate your business. If you have any questions at all you may reply directly to this email.
Thank you and have a great day
Since I am returning a defective part, I want Seller to send me a pre-paid return shipping label and to agree not to charge me the 20% re-stocking fee. If Seller refuses, I will open a dispute with my credit card company.
Hello,
We have already accepted the return and have provided the return instructions even though the returns period has already expired.
The customer can return the part back to us and we will issue a full refund, there will be no restocking fee charged.
Best regards,
The NewParts Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Since business did not charge me shipping originally and since it agreed not to charge me 20% in re-stocking fees, I have decided to accept its response.
they don't deliver a they states in their FAQ section.
their FAQ says:
-Do you ship outside the United States? Do you ship to US Territories (protectorates),APO/FPO, P.O. boxes, etc.?
Yes, if you are not able to complete your checkout successfully you can contact us at
I want my item delivered as they promised, If is in stock as they mention. order # XXXXX
Hello,
The customer purchased a set of shocks and requested that they be shipped to PR. Shocks, Struts and suspension parts of that type (as well as other car parts that contain either pressurized gas or have hydraulic components with pressurized fluids) are not allowed to be shipped via air mail. They are deemed dangerous for air travel due to fluctuations in pressure with changes in altitude and the fact that they may result in potential hazards to the aircraft.
This is a well known fact in the automotive industry and in air transport industry respectively. The customer has been informed of this in great length and in several different instances. The customer's order has been canceled and refunded outright on the very date of purchase and informed of these issues respectively. The customer is insisting that we're not respecting info from our FAQ but never inquired with us as to the reasons why their order was canceled and just opened a Revdex.com case outright, despite being informed of this issue in several different instances and several different lengthy emails at various times across the past few days.
We've informed the customer that they can use a freight forwarding service located in mainland USA. Freight forwarding services have options of shipping by boat that we don't - we can only ship via air if we are to ship at all.
In my humble opinion which is in this case just that - this is not a valid Revdex.com case as the customer has been given adequate explanations in many different instances and is insisting that 'we check with USPS' as their only reply. We have no option to get this to the customer by boat. As a business, there is nothing we can do in this situation any longer as the customer has been informed of the issue and made whole on the purchase accordingly as soon as we've found out that this issue exists.
Best regards,
Otis
I want to reopen this case
Received Damaged part.
I was shipped a damaged grille! Purchase date 10/8/2019
Order# XXX-XXXXXXX-XXXXXXX
***
Price $188.39
Damaged Part!!!
A seeking a replacement of damaged part that was shipped to me.
Hello,
We want to inform you that we are aware of the issue with Mr. order. We were in touch with him, asked him to provide us with the photo of the shipping box and the part he received. Additionally,we sent a prepaid shipping label so the customer can return the part and exchange it for a new one. It was done the same day (before) buyer opened this case.
Let us know if you need any other information from us.
Kind regards,
Maya
Returned items as authorized but have not received refund. Will not return phone calls
Purchased Part No. XX-XXX-XXX Water Pump and Part Number XX-XXX-XXX Expansion tank hose on purchase order No. XXXXXXX.
Received their pemissiion to return and mailed back on 10/07/2019 USPS tracking No. XXXX XXXX XXXX XXXX XXXX XX
I have called several times but get voice mail to leave message
Reimbursement for returned items
Per our records, a refund was issued on XXXXXXXX at 12:22 PM, total credit of $82.98 Transaction Id: XXXXXXXXXXX credit for RMA# XXXXXXXXXX.
Purchased brand name part. Part failed within 50 miles of professional install.company would not pay for damage.
Purchased brand name part. Part failed within 50 miles of professional install. This part failed while driving with my CHILD causing the car to shoot into on coming traffic almost causing a severe accident. Due to the failure of this part over $600 of damage was done to the car. I contacted the company who refused any responsibility I asked for contact information for thier legal department and they refused. This could have been fatal.
I want them to pay for the damage done to the car due to thier faulty parts.
Hello,
As per the conversation we've already had with the customer, we're a part retailer. As a part retailer, we have quality control before the parts ship and the parts were in good condition prior to shipping, otherwise they wouldn't have been shipped. The parts were manufactured by a reputable company with whom we've started a warranty claim. The customer was given return options and was offered a full refund at no additional costs paid or borne by the customer. As far as paying for the damages on the vehicle goes, at this point the customer never provided us with any installation confirmation by a professional outfit, no confirmation of the damages and no conclusive info that we can use to follow up with the manufacturer.
As a retailer we're responsible for what we retail and have no issues with taking the parts back for a refund. What we can't take responsibility is the externalities such as installation costs, damages or any services related to the part that are unrelated to the transaction.
Best regards,
Otis
(The consumer indicated he/she DID NOT accept the response from the business.)
Flat out lies. I sent pictures of the damage and sent via *** messenger. I still have the date stamped messages. I was never asked for install information by anyone at any time. The customer service rep was rude and refused to provide additional information. The response from New Parts is fictional and flat out offensive . A part they sold failed causing damage far beyond the cost of the part.
Hello,
I'm not going to descend into this type of communication with the customer and we still honestly value their input. All of the info that I've outlined in my initial message can be backed up by screenshots and copies and the customer can still be refunded if they decide to return the part. I get that the customer is feeling frustrated and I understand exactly why. However, due to the reasons I've outlined in the previous message, we can't help the customer with external costs.
Best regards,
Otis
I Ordered a genuine front center undercar shield P/N 51757129341 (as nstated on website)but was sent a wrong aftermarket part w/o part number on it ,
Part received will not fit my car , purchase date 09/19/2019 I paid 263.64$ with *** .The error was the fault of the seller. I sent pictures of wrong item , emails , return form but they do not response
I need a full refund 263.64 $ , return prepaid label if wrong part needs to be shipped back to seller
Hello,
We have replied to every one of customer's emails and provided him all the information about the return of the part he purchased. We also communicated with the buyer via live chat on our website 2 days, September 24 and September 25. When he first told us he didn't receive any response, we have forwarded all the emails again to the same and then to another email address customer provided. After that, customer confirmed he received email at ***@comcast.net. His first address from which he contacted us is ***@sbcglobal.net. We have screenshots of all our email replies and our chat conversation too and we would be happy to send you all of those, so you can see that the customer received RA# and return label as well as return instructions in a timely manner so all he has to do now is to send us the part using the return label he received days ago and to send us the brand new item back so he can receive a refund. Please let us know if you need any more information from us, we will be happy to assist and to show you we did everything about this case.
Thank you in advance for your consideration and please give us time so we can receive (brand new Genuine part) part back so we can issue refund to our customer. Again, we have a screenshot where customer said " Yes I received, I don't know why first email address did not work. Thank you, Kris"
(The consumer indicated he/she ACCEPTED the response from the business.)
I have only been in the automotive business for some 50 plus years so what do I know. The sprinter mirror I ordered was in my hands exactly within the time frame promised at a reasonable price. It even came in a *** box and included the necessary screws. Will probably buy from them again.
I ordered a genuine *** car part (As stated on your website) but was sent a cheap aftermarket part.
I ordered a "genuine *** brand" High Pressure Fuel Pump part number *** XXX XXXL but was sent a cheap aftermarket part "***" with an older part version *** XXX XXXG. The website was very clear you had the geniune *** part, but when I spoke with the chat person online, they said it must have been switched at the warehouse. Hmmm, really?
I need a full refund.
Hello,
We're aware of this issue and have communicated our apologies to the customer. The original part was out of stock and one of our interns packaged a wrong part with the same part number, considering them equivalent. They were obviously not, thus the issue. The customer was provided with a return label that's been prepaid and the customer's part will be returned to us for a full refund. The customer is aware of all of this and we'd like to take this opportunity to apologize to the customer for this error unequivocally once again.
Best regards,
Otis
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
This case will remain open until the refund has been given in full. The response from the owner appears to make it sound that I just need to be patient. You had advised you would have accounting provide a refund expedited. I am sorry but lets set this expectation first. You have had the part for 3 weeks, this is not expedited. And again, the issue is you do not communicate. You could have avoided much headache had you have provided a return phone call when I have left numerous upon numerous messages for a return call. I left them on the customer service side and also on the sales side, its been crickets. your message on the recording says you will call back within 1 business hour! Again you say you will provide a refund but I have yet to see a credit memo on my online credit card.
Hello,
As previously asserted several times over, we're not withholding the customer's funds on purpose or insisting on not refunding the customer. Quite oppositely, we're working on rectifying any issue that happened with the refund earlier in the month and making sure the customer is refunded in full.
As far as the communication with the customer goes, customer was called several times over about this unfortunate situation, his messages and emails were answered and this has been repeated to the customer over and over and over and over again. We have no problem with that and can keep communicating the same until the customer's claim is fully settled which we're working on seeing happen later today.
Best regards,
Otis
Bought a part and they sent wrong item. Called and told them for months now a yr sent emails no response very rude hanging up not calling
Spoke with mike several times and he told me another department would call. Gave me run around. Now claim its expired since may but I have documents and call records.wanted correct part.mary called today refused to hear me out and hung up
Would like the correct part driver side door lock actuator or money back
The lady waited a year before contacting us -regarding the issue with the part - order was placed 05/18 and she first reached out 05/19. Our return policy is one month. Case closed.
I ordered 2 *** struts and 2 shocks for my 2003 ***. None of the 4 items have the top mounting bushings, caps or nut to tighten them.
I ordered 2 *** SHOCKS AND 2 *** STRUTS, P/O number 3284830 date 5/10/19 through *** NONE OF THE 4 HAVE THE TOP MOUNTING BUSHINGS CAP OR NUTS to tighten them up on my 2003 ***. I would like the mounting bushings caps and nuts so I can mount them on my vehicle
Send me the rest of the bushings caps and nuts so I can mount them on my vehicle.
The buyer received the shock absorber without the nuts, we informed our warehouse about the part but unfortunately they couldn`t locate the shocks with nuts, so offered the buyer to return the parts for full refund.
NEWPARTS AGREED ON PARTIAL REFUND BY E-MAIL, BUT THEY HAVE NOT DONE SO AND THEY DO NOT REPLY E-MAILS ANYMORE.
ON JANUARY 30, 2019, I PLACED AN ORDER THROUGH EBAY TO RECEIVE 12 FIVE LITER BOTTLES OF LIQUI-MOLY MOTOR OIL FROM NEWPARTS. I PAID THROUGH *** WITH AN AMEX CREDIT CARD. I PAID $449.94USD PLUS SHIPPING COSTS. THE 12 BOTTLES WERE SENT THROUGH EBAY'S GLOBAL SHIPPING PROGRAM IN 3 DIFFERENT PARCELS. DHL WAS TO MAKE THE FINAL DELIVERY OF MY PURCHASE IN MEXICO CITY. WHILE I WAS DEALING WITH THE PROCEDURE TO GET THE OIL THROUGH CUSTOMS IN MEXICO CITY (BURDENSOME PROCEDURE), DHL DECIDED UNILATERALLY TO RETURN ONE OF THE PARCELS TO NEWPARTS. THEREFORE, I ONLY RECEIVED 8 OUT OF 12 BOTTLES. I REQUESTED NEWPARTS CUSTOMER SERVICE TO MAKE A PARTIAL REFUND, SINCE I DID NOT RECEIVE THE COMPLETE ORDER AND THEY HAD RECEIVED THE RETURN OF THE 4 BOTTLES THAT WERE RETURNED BY DHL. AFTER INTERCHANGING SOME E-MAILS, NEWPARTS TOLD ME THEY WOULD MAKE THE PARTIAL REFUND ($149.98USD) I REQUESTED, BUT CONDITIONED SUCH REFUND ON THE CANCELLATION OF A COMPLAINT I FILED WITH ***. I PROCEEDED TO CANCEL THE *** COMPLAINT AND THEN NEWPARTS DID NOT REFUND ANYTHING TO MAY ACCOUNT AND THEY STOPPED REPLYING TO MY E-MAILS. I JUST WANT A PARTIAL REFUND FOR THE PRICE OF THE OIL I DID NOT RECEIVE AND THAT NEWPARTS ALREADY HAS BACK.
FULFILLMENT OF NEWPARTS COMMITMENT TO MAKE A PARTIAL REFUND ($149.98USD) FOR THE MOTOR OIL THAT WAS NEVER DELIVERED TO ME AND THAT HAS BEEN RETURNED TO NEWPARTS.
Hello,
The customer has purchased x12 FIVE LITER BOTTLES OF LIQUI-MOLY MOTOR OIL from our *** store.
All international orders are dispatched via ***s GSP and we have no control over the delivery.
According to the customer DHL declined the delivery of the items (x4 bottles) and they have shipped it back to us.
The customer has then opened a *** request, without contacting us in the first place, and *** has instructed them to return the whole order back for a full refund.
They want to use the rest of the order so we have advised them to close the case so we can proceed with the partial refund for those parts that got back to us.
If they don't close the case, they will have to send the whole order back to us in order to get a refund via ***.
Unfortunately, the *** request is still not closed so the partial refund cannot be issued.
The customer has now opened another request a Revdex.com one, again, without contacting us or closing the case that is still open.
This whole issue is down to ***-DHL-customer, and we had no control over the whole process, nor were we involved up until they requested the partial refund.
We will wait until this is resolved on *** and then will issue a partial refund.
Best regards,
TheNewPartsTeam
(The consumer indicated he/she DID NOT accept the response from the business.)
The *** case has been closed since April 3, 2019, because the seller conditioned the partial refund to the closing of the case, so I requested this to *** accordingly. Attached please find the e-mail from *** in which they confirm the case has been closed.
On April 3, 2019, I sent an e-mail to seller letting them know that the *** case had been closed. They replied, on April 4, 2019, that before issuing any refund they had to confirm that there were no "further complications". This response was unacceptable because seller had already informed me they would be ready to issue the partial refund once I closed the *** case. (e-mail attached).
I sent e-mails to seller on April 5, 9 and 11, withouth getting a reply from seller, before filing my case before Revdex.com. So seller lies when they say I did not contact them before filing my case. (e-mails attached).
After I filed the case before Revdex.com, seller informed me that such filing would entail that the refund process takes more time. (e-mail attached). I do not think this is a serious position. First, they do not reply my e-mails and then they use the Revdex.com case to justify their lateness.
In short, the case has been closed for almost two weeks, so nothing justifies that seller does not issue a refund promptly (other than bad business practices).
Hello,
The customer was refunded partially for the parts they did not receive on April 11.
We explained that the funds were on a temporary hold while the PayPal case was still ongoing.
I don't know what else seems to be the problem here as this case has been resolved.
Thank you,
Newparts Team
Company REFUSES to complete their end of a claim with *** for my order that I did not receive.
On 3/11/19 I ordered part# *** for my *** for $351.53. Per *** tracking the part was delivered on 3/13/19 at 10:48am and stated it was left on the porch no signature required. Package was not on porch when I arrived at 5:10pm. I contacted *** and spoke with the *** who then said they would investigate and someone would return my phone call by the next day. I also contacted Newparts to inform them that I had not received the package. They informed me as well that they would contact *** to start a claim and the gentleman had to speak with his manager to see if they would send me a new part or issue a credit. The next day the *** police called me and I provided them with the description of the home along with the contents of the package. They informed me they would also forward this to the local police department and that I should call the company so that they can start a claim and give me either a new part or issue a credit. I tried to contact the company on 3/14/19 and left a voicemail because they never answer. You always have to leave a message. I did not receive a call back. I sent an email that same day at 11:13am following up on the issue. No reply. I called customer service for newparts on 3/18/19 left a message and Rick returned my call. He said he would look into the issue and call me back. No call he sent me an email (which I have all emails and *** chats saved) stating they would start a *** claim and send me new info as soon as possible. Next day I didnt hear from him so I emailed again to follow up on the issue because the person I spoke to the first time told me they were going to start a claim, which it was not because he's telling me he's going to start one. He emails back to say a claim was already placed and it was pending. He would check the status and get back to me. 3/21/19 I contact *** myself to check on the status of the claim because I still have not heard anything from Newparts. I chatted with them online and was told that the shipper has NOT filed a claim. Next day 3/22/19 Newparts said they would get in contact with *** same day and forward me all the information. 3/25/19 still havent heard from newparts sent email asking for update, told they were still waiting for a response from ***. 3/28/19 still no answers from newparts. sent another email. I then called *** again myself and was told newparts has not started the claim and I could not do anything about it, the company needs to call. I then told shipper what *** said and they blamed *** stating they will not let them start a claim because one was started. 3/29/19 Contact *** to tell them Newparts response they tell me again newparts HAS TO CALL THEM TO COMPLETE THE CLAIM. It cannot be done online. I told them newparts refuses to call me because I asked them to call me through email and voicemails. They suggested I get newparts on the phone and call them on a 3way to complete the claim. I contact newparts again to give them this information. they tell me they have exhausted all options (even though they have not done what is requested from ***). I contact *** AGAIN who says the same thing...new parts needs to call to complete the claim. Last email I sent newparts was on 3/29/19 and I have not received a response...but i'm sure they will respond quickly to this.
I would like for the company to complete their portion of the claim with ***. I want my money back.
The claims with *** don't work in portions - once started, they're either followed through or not. Since the claim is started on the customer's behalf, the customer was issued a claim number. That claim number is unknown to us. The customer reached out to us after starting a claim of their own and we've tried to start a claim of our own several times over but were refused by *** every single time. To this date the customer never left us the claim number or anything to follow up on as a company . We've started a case on this as a seller but that has yielded no results yet whatsoever. These cases are different than claims and can take up to four weeks to resolve.
I have contacted Fedex customer Advocate team and spoke with AAron today 4/16/19 @9:47a. He informed me it is a dispute and has been closed. I asked if the company started a claim. Again he stated no.
Hello,
Thank you for letting us know. Our comms with *** didn't yield a result as to the conclusion of the case we've started yet.
Best regards,
Otis
wrong cheap item was shipped price difference 400$
Order Date: 1/12/2019
Order ID: XXXXX
item I ordered was *** XXXXXXXXXXX
https://www.newparts.com/product/***-power-steering-pump-genuine-for-***-XXXXXXX...⇄ />
I paid 692.95 $
what I got is this linke below
https://www.***.com/itm/***-***-***-OEM-XXXXXX-XX-XX-X-XXX-XXX/XXXXXXXXXXXX?hash...⇄ />
seller on *** is the same newparts
so I was trying to call them, write emails and u know what they told me return item and pay for shipping.. they made mistake and I have to pay thats some new level profesionalism.
(its like ordereing *** x5 and they sending u ***, and oo sir u have to ship it back its not our problem wtf?)
I asked this shop representative just refund me price difference (400$) as item they know perfectly ship to me was cheap version I provided them all pics and its only cost 292$
so I ask from this site u guys plss refund me price difference or someone help me plss to reach and call them
I dont want anythiing or your money I want just my money back what I have earned with hard work as Army Soldier I deserve some normal behavour
as i have paid *92$ and they made mistake and sent me cheap one here is the link of item https://www.***.com/itm/Power-Steering-Pump-***-***---*-***-***/***17?hash=***:9:pf:0 i just want refund only price difference as why i have to pay them *92 than this item they have sent only costs 292? i want refund my money 400$ only thats my hard earned money
Hello,
The buyer opened a *** case which is still ongoing. We responded to the *** case and allowed them to return back the item for a full refund. If they want other options to be considered, they can close the *** case and we can proceed.
Best regards,
NewParts Team
Placed order online, was billed for full order but only shipped half of the order. Unable to get status from customer support by phone email or chat.
Placed order #XXXXXX online 1/7/19 for car parts.
Items in order:
(1) For *** Pair Set of 2 Front Vented Brake Disc Rotors *** $735
(X)XXXXX XXX X *** Pads +BS XXXX XX Sensor $150
(3) 2x XXX XXX XX XX *** Rotors $110
(X) XXX XXX XX XX XX *** Pads + Sensor BS XXXX XX.
Total for order $1,055, paid by credit card. My bank was charged $1,055 on 1/8/19. Received items (3) and (4) by mail. Have not received items (1) and (2). Have been calling business daily for past 5 business days. Each time they "check the status" by putting me on hold and eventually say they have "elevated the issue" but will have to call me back and/or send an email regarding the status later in the day, to no avail. I have not received an email or phone call telling me the status. In addition, tried chatting online w customer service, they said the same thing. When I asked if I could call the shipping department directly they hung up the chat. I am unable to obtain ANY information regarding the status of my order. I would just like them to deliver the missing parts from my order.
I would like them to send the parts that I ordered and have already paid for. I would like them to expedite the order at this point. It has been 3 weeks since the order was placed and I have no information regarding the status of the order fulfillment.
We are sorry for the miscommunication, and most of all, delay with this order. It is no excuse, but we had a communication with our shipping department, and the parts weren't shipped when we were assured they were. We will ship the items first thing tomorrow and provide the tracking details.
Thank you
NEWPART KEEP CHARGING MY CREDIT CARD FOR A PART THAT WAS RETURN
Product_Or_Service: RADIATOR HOSE
Refund STOP CHARGING MY CARD
Dear customer, we are sorry to hear about this issue. We'll look further into it with our accounting team, as we don't have any records of multiply chargers from your account.
Also, we did reply to your emails, the one in August and the second one in September, but never heard back from you. Please provide the correct email address we could reach you at.
Thank you for your patience and help
Worst customer services experience
I ordered a set of Brakes and Rotors for a 2006 BMW M5.
The order went through fine, and the product was shipped. When I received the packages, I received the brakes for the correct vehicle, but the rotors were for a ***.
When I called customer service to inform them of the situation, they made it sound like I didn't know what I was talking about, secondly, they said they would not expedite the correct parts to me (my car is currently out of commission) and took their sweet time getting back to me.
Lastly, I was told they would provide a return authorization label, but failed to mention that I would have to Pay *** for a packaging fee. Seriously the worst customer service. I HIGHLY advise anyone who needs parts for their vehicle to DEFINITELY NOT GO THROUGH NEWPARTS! You will regret it...
I want my refund in full and the money that I had to pay *** for the packaging that I had pay out of pocket. Especially when its not the fault of the customer, but the business itself for shipping out the incorrect products. Do they not have a quality assurance department verifying products shipped to their customers - so frustrating
This customer was provided with a pre-paid return label by our staff. We are currently investigating why the buyer was charged for the shipping by the carrier.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response and I will close the Revdex.com case as we have remediated the issue. I appreciate the NewParts for addressing my concerns.
Ordered parts for a car that I sold. Told the salesman I needed them here by Sept 26 because the car was getting shipped to another state.
Ordered parts for a car that I sold. Told the salesman I needed them here by Sept 26 because the car was getting shipped to another state. I called multiple times and only got voicemail to leave a message and would get an email back. Went back and forth for a week trying to figure out what happened to my parts. Finally we ran out of time and I am having the car shipped tomorrow along with a check for $2000 to the buyer to enable him to have the brakes put on in his state. This business is shady at best and strings you along until it is convenient for them to get you the product you paid for 2 weeks ago.
I would like my money back plus the extra $300 in labor it will cost me to pay a tow truck driver to pick the car up and take to repair facility.
Hello,
The customer placed the order for a total of 7 parts and received 5 of those in time. However, two parts that were shipped separately ran into shipping issues that we were unaware of until the customer contacted us and outlined the issue. Upon reaching out to *** and filing a claim for the missing parts we've made several arrangements to get the parts out to the customer (this happened on the 22nd of September) and the customer informed us of his tight deadline on the 23rd of September (Sunday). Furthermore, the customer insisted that his deadline was the 25th and seeing the deadline looming we've gone along and cancelled the customer's order (in full accordance to the customer's request as the customer requested that, if we can't deliver the parts by the 25th, he wants his money back). Had we been informed of the deadline at any earlier point (the customer had plenty of chances to do so) we would have been able to expedite the shipment but with it being the weekend and with customer's repeated requests for a refund, we've decided for the last part of the shipment to be cancelled and refunded as we wanted to limit the already existing inconvenience and leave time for the customer to find the resolution independently.
We've informed the customer of all of this in a timely manner, exchanged emails and had two detailed phone calls. The customer opened a *** case requesting all of his money back despite the fact that only two parts from the order of 7 were missing. We've subsequently reached out to the customer via email three times but have gotten no reply whatsoever.
We're aware that this has been a humongous inconvenience to the customer but it happened due to no fault of our own. All of our efforts in communicating any resolution to the customer have fell on deaf ears.
Sincerely,
***
Customer Service
(The consumer indicated he/she DID NOT accept the response from the business.)
Not true, when I ordered the parts, I explained that the car was sold and I needed them here in the time frame promised. The following is an excerpt from the email provided to me as if too bad...
My sincerest apologies for the inconvenience caused by the order altogether, sometimes these things pan out so that it's a perfect storm of circumstance and we have to take it on the chin, use the experience and improve our service in the future as we've always strived to do.
The business did not take it on the chin, they cost me an additional $300 of having to get the car towed to a facility out of state to have the work done on the car in addition to embarrassment to the buyer of the car because of their caviler attitude. This company is terrible and if you look, there are plenty of other complaints filed for the same reason. ***.com is full of complaints as well.
Hello,
While we were providing parts to the customer, we weren't informed of any deadlines before it was too late. Which directly means we were never consulted on possible expedited shipping options until the night before. The customer was offered with a refund but opened a case against us. Additionally, while we do provide car parts, we don't provide any services that pertain to installation and were not wise to any arrangements that the customer had with other people outside of placing the order with us. With that being said, most of the order is still with the customer and we informed the customer numerous times that a full refund for the missing parts will be provided if he allows for it via ***. The customer is still ignoring our attempts of communicating outside of this conversation.
Sincerely,
***
Customer Service
ordered 430.00 worth of parts on a monday morning- listing for parts said same day shipping... Wed came around and items were not shipped. Spent three hours typing to 4 different cs reps because no one would return phone calls. I was lied to as they stated it was shipped wed morning but when I called *** they have not received package... They would not cancel order because they said it was shipped already!
Hello,
The customer ordered parts on our eBay store on the 16th and they had the order delivered on 21st which is within our estimated delivery time we have pointed out on every listing we have. The customer did not request expedited shipping. The customer requested cancellation the third day since they have placed the order and the order was in transit by than.
Kind regards,
NewParts Team
Not true! You stated same day shipping, ordered on monday not shipped until thur after I advised you to cancel order. I made 6 phone calls, no one answered and no one called me back. Your chat customer service is terrible! I told them to cancel on wed multiple times because item has not shipped.. you could not tell me wed or thur what was up with my order, I waited for a call for 3 days and no call. I will never order from your company again.
On June 8th 2018 I purchased a item from a company calledfrd new parts I verbally called them on there customer service phone number which is XXX-XXX-XXX
On June 8th 2018 I purchased a item the name of ***.
I spoke to him about a part that they were selling that I was in need of the part number is XX XXXX XXX-XXXX the part description was electronic engine water pump
This part was for my personal vehicle which I was in need of I purchase the item for $250 over the phone through *** he stated to me that the part will be delivered to me in about 2 to 3 days.
After tracking the package to *** the package seem to be delivered when I went to obtain the package from my doorstep the package was not there I called *** they did a Tracker service and also an investigation on this situation they stated that they did all that it can and now it's up to the shipper to ask either give me a refund or exchange the
I tried numerous times to get in touch with someone from new parts are there from the phone number or there website which gives you an option to leave a message no one has personally responded to me with either any information of refunding or replacing my item basically they have rejected my calls and rejected my emails I have paid for this info $250 and unfortunately I had to resort to purchase another water pump from a local buyer which was more money, I tried to avoid the situation by purchasing this water pump from new parts which was a more affordable price.
I already spoke with *** back and forth and at this moment I'm at my wits I need assistance in obtaining my refund for exchanging the part I paid for this part particularly as a customer and unfortunately I have not gotten what I paid for unfortunately this has been a very upsetting an inconvenience to me personally as a customer have never experienced a situation like this before I hope that someone can assist me in this and help me obtain my refund back please if you could call me back at XXX-XXX-XXXX you can also email me at ***@gmail.com, please let me know if there's any more information you need thank you
Companies named / new part
Address- *** Ln
Nashville Tennessee XXXXX
Phone number XXX-XXX-XXXX
Refunding me the funds
The tracking number shows delivery, and *** decided on the claim saying the order was delivered. Since they consider there is enough proof of delivery, we aren't able to issue a refund as the order is considered delivered.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid for this item $250 I didn't received this item. is there someone I can call about this situation?
Hello,
You can call our customer support at XXX-XXX-XXXX
Thank you