NewParts

I bought a faulty power steering pump and they will not honor the warranty.
In May of 2017 I bought power steering pump #XX-XXXX. From the moment I installed it, the pump was squealing like a hyena. After a couple of months it started to catch when you would turn it in low idle which has only gotten worse and is now doing it randomly even in high idle. I wrote to parts container, which New parts is maintained by, which was a joke. I was told the warranty is only if it is professionally installed, which is not written in their warranty. Then they said it was on the manufacturer, which is not true, their warranty says it is at the discretion of the seller. So when I tried to contact New Parts to find out what they recommend I do they do not answer their phone, EVER! They say they will return phone calls within one hour on a business day, and they do not. I am faced with a huge dilemma. I spent $112.15 on a faulty power steering pump and cannot get a company to back their warranty nor answer a simple phone call. I had emailed with parts container and my last email to them was not very nice. I explained to the woman, ***, that I would be warning everyone I could about their company and that is what I am doing. I would like to have them at least back their warranty but would settle for a refund at this point.

There are a whole bunch of thieves NewParts INC and ***.com I place the order over $1100 worth of parts and I only receive few items now I'm trying to get hold of them they don't answer their calls or emails I have left him several messages and email customer service their parts guy or nothing by rip off I'm about to report them to business bureau be mindful before you place the order you may not get your parts and waste your money.

This comp. sold me a defective strut.It was installed on my vehicle and less than 100' later it was leaking fluid all over my car.They won't deal w/it
Purchase date is 2/12/2018 and the problem date is 3/3/2018 which is the installation date. Model number XXXXX *** oe spectrum strut . *** transaction ID payment method ***. Sales rep who was rude-***.
Amount that was paid $167.21
After install vehicle was taken for a test drive. Went down the street and the drivers side strut went out. It started making noise and when I went to look there was fluid everywhere around my wheel well. Soon after I contacted the seller and I was very upset due to all the work that I did. Now I have to take out the shock and find another to put in. Seller didn't care. Seller wasn't taking any consideration Into what the customer has gone through. Will not offer partial refund. Started complaining about numerous emails that were sent and trying to teach me to put it all in one email. Instead of trying to rectify the problem this company just tosses their problems to *** but yet tells me he has so many other customers to deal with. Well what am I ? I'm a customer who needs to have my problem dealt with. Their customer service is very unprofessional and they don't care about you once they have your money.

I made an order with Newparts for a heater hose assembly for my Dodge Grand Caravan . I must say that it was a great experience and very fast delivery time. I was told the part would be delivered on 3-01-18 which was about 5 days from order. I came home on the first and there was my part just as I had ordered and delivered right when they said. I am very happy and will surely order from your company again. Thank You for your great price and service.

Michael

Initially I thought what a great company - you place order and arrives in timely fashion. All this change with my last order and poor service. You do NOT get any phone support on phone as it continues to say that due to busy hours (regardless of when you call) they will answer call within one business hour - 2nd business day and counting. I tried to have new orders assist me and answer was, "This is not part of my job description" - WOW how messed up is your job description if customer satisfaction is not part of it. It is 4th day and I yet have to get any assistance from their end. This is beyond frustration and 10 days later I got order delivered but missing items and multiple tries to contact them but yet have to hear from them.

Company chose to send different, cheaper parts and numbers from those advertised and on my invoice.
I ordered 7 very specific part # BMW XXXXXXXXXXX. This is a super high quality oil required in my owners manual. My dealer said it was getting hard to find but the new oil was lower quality. They suggested I try to find it as there was plenty still available in the market, although no longer being produced. Newparts.com listed as still having this exact oil in stock via part number on the item, and the correct picture. Instead, they shipped me the newer, cheaper oil (BMW part # XXXXXXXXXXX) without asking or notifying me. I have pictures of the website page as orderd, and invoice that confirms the part numbers they charged me for, and I also have pics of the cheap stuff they sent instead. They refused to refund my money. I told them I am happy to send it back IF they send a prepaid return shipping label. I am not spending more money of mine to correct their misleading sales tactics. They refuse to reply to emails or return calls. I could have gotten the new oil at much cheaper than they charged me somewhere else.

Purchased parts online and paid for item. 5 days later email received saying part was out of stock and money refunded. Immediately looked on their website and part listed as in stock but $300 higher price. Rip off company. Part was Bilstein suspension 48-181440 originally listed at $1909.45 and now showing for $2275.95.

Product was of poor quality and failed after a short time of use
Purchased a Blower motor resistor from *** on august 22 Item # ***. this item stopped working recently . I reached out to the company to attempt to return this defective item. I was asked to submit a report from a certified mechanic and send in my Vin # which is just plain absurd. The part was installed by me. and nowhere on any of this companies website does it specify its needs to be installed by a certified mechanic to return.

Stay away from this company. Before you place an order, call the number provided. Sales, you will be left on hold and eventually will go to voicemail. Customer service, they don't even pretend, just goes to voicemail telling you " we are busy". Why do I know this you ask? Placed an order on Nov 9th, received tracking the very next day. On the 14th I tried to track it, just to find out they never did anything with it other than print the label. Emailed, called, for the next 2 days elevating the urgency of the parts needed asking to change it to a 1-day service or to cancel the order. On a 16th I receive a blatant lie reply stating the parts were picked up by *** on the 10th and they are looking for it. Mysteriously enough, an hour later the tracking showed "picked up", you take a guess.....GROUND SHIPPING. Enjoy the refused package and a credit card dispute. Next time own up to it, apologize, pay $20 more for a 1-day service and turn a bad situation into good. I hope it was all worth it to save couple of dollars.

The company took my money and never sent my part, they also did not reply to numerous emails and phone calls, they stole from me.
I ordered five parts, four of them came in one box from ***. The box contained the let tail lamp. The box was not large enough to hold another tail lamp assembly. I called and was very reasonable. They do not allow anyone to speak with a rep only to get a call back. It took three calls to get a call back. I did everything they asked by taking pictures of the box and the parts that came in the box and emailed all requested information. Today without a call they emailed me that they did not get my email, yet did not return at least 8 phone calls. The email was sent and resent this morning. It seems like a stall tactic. I buy many things online and this has been the worst "Absolutely the Worst" experience I have had in 20 years. The sad fact is the Left Hand lamp assembly they sent does not match the factory right hand lamp so I can not use the left without the right.

I was refused a refund for a defective auto part because I was unable to return it for legitimate reasons.
I ordered a set of two genuine VW door latches for my vehicle through the New Parts eBay store on 7/11/2017 (order # XXXXXXXXXXXX). I had my local VW dealership install them and shortly after one of the latches failed. I returned to the dealership and received confirmation of this and had it documented on the work order. I contacted New Parts to initiate a return and provided the WO as proof. They explained that I would have to return the defective part before a refund could be made. Since I needed a new latch to replace the defective one before I could ship it back, I was forced to order another latch on 8/17/2017 (order # XXXXXXXXXXXX) to comply with their policy. After receiving the new latch I again had the VW dealership install the part and return the defective part to me. I returned the latch and was refunded $60. At this point I had paid a total of $440 ($220 each time) in labor to replace the door latch twice. Shortly after, this latch failed as well and I again had the dealership confirm this and document it on the WO. Coincidently, the dealership discovered some major mechanical issues with my vehicle and I decided to trade it in the next day. I again contacted New Parts to inform them about the second defective latch and provided the dealership WO confirming this. They explained to me that I would have to return the defective part in order to receive a refund. I explained to them that this was impossible as I was not in possession of the vehicle any longer. Also, that once again, I would require a new latch to replace the old one before I could return it anyway. In addition to that, I would have to pay the dealership more than the refund amount to remove it. Of course none of this could be accomplished as I was no longer in possession of the vehicle and even if I was it would not be worth the cost in labor to have the part removed to recover the $60 refund amount. After explaining all of this to the New Parts customer service rep Jeff on 10/23/2017, the situation was relayed to management and I was again denied a refund. Because I was sent defective parts twice and severely inconvenienced in time and money, I think New Parts should do the right thing and refund me the $60 without receiving the defective part back.

I ordered a engine air duct online ($37), but the next day I received an email saying that the part is not in stock, they dont know when will be available again and money will be refunded. When I ordered the item, it was showing 7 items available in stock (still showing 6 available, about a week later). When I search the part number on their website (first time was on google than redirected to new-parts.com ) it shows that is available, but for $94. Pretty obvious that there was an issues with the website and they didn't want to pay for their mistake. Would never recommend it to anybody. TY

Ordered an air conditioning compressor with expedited 2 day shipping. The part was never shipped though I was charged the full amount for the part plus shipping. I tried many, many times to get a refund. Left voicemail, emails and even spoke with several reps multiple times. Got nowhere. No refund, no parts. Very bad experience and I do not recommend using. Autoshop owner, never had a worse, attempted, buying experience.

Ordered prorduct on 17, sept. Yet to deliver or return calls no tracking number can't get anyone to answer
Ordered product with 5-7 day delivery expected is October 3, and still no product. Tried to make contact daily with no avail , request a re shipment no avail request return phone calls no avail not sure what is going on but I ordered part from New-part.com I need my part like 2 weeks ago