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NewPros Communications, Inc.

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Reviews NewPros Communications, Inc.

NewPros Communications, Inc. Reviews (53)

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I don't know what else we can doWe have agreed to credit the entire amount in question

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I am rejecting this response because:
I don't believe that is is a matter of "misunderstanding." When I called, the representative played the msg with shipping departmentIn this msg he was so persistent and repetitive asking me multiple times to confirm the "order." Which I am thinking it is a
package with all the infoYou can hear me saying send me the "information." Why did they have to call the 2nd day to confirm the address when they could have done that on the 1st call? Why did the shipping guy kept repeating himself trying to hard to have me say the word "yes"? I truly believe that there is no "misunderstanding" here but a deceptive practice to manipulate customers.
Regards,
*** ***

We apologize for any misunderstanding and will remove the church from our calling list

This order was recordedThis customer paid his balance and successfully cancelled his service 2/5/He should not have received anything from us since that date

We apologize to this customerIn most parts of the country we are able to provide names within days of their closing on the homeIn this customer's area we are a little less current due to how the courthouses process the deed transfersWe will write this off in full and again apologize

I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me

We sincerely apologize to this customerWe have had some recent personnel changes and obviously have not trained our new employees properlyThe customer is right in that we have had a long relationship and have totally ruined itI again apologize and will immediately credit the balance and will
remove the customer from our calling listWe will also return the $payment the customer did make

NewPros will stop calling and will take the customer off our list, as well as writing off his account balance, bringing his account balance to $We can not issue an apology as we do have proof of the order, have not turned him over to a collection agency, and have respectfully called only times
in the last daysHe did return his order although we are not able to reuse it as it was custom printed for him

As the customer indicates we did record her order and the terms including payment termsHowever, I will give this customer the benefit of the doubt and reduce her balance to $

We will not charge this customer

We do have a recording of this order and it does talk about moneyThere must be some confusion because after the order was placed our records show we could never talk to the customer againIt was always someone speaking on the customers behalfIn any event we will write the balance off and cease
attempts at contacting this customer

We have a recording of this customer ordering our product and agreeing to payment termsWe also followed up with a written letter confirming the orderThe customer only called to say they did not order after receiving past due statementsWe have cancelled any future shipments to this customer

This customer ordered a subscription to our servicesThe order is recordedThey received several months worth of packages, as well as invoices and statements, before suddenly not knowing who we were when it was time to pay the bill

I would like to sincerely apologize to this customerI do not know why we did not have a record of his cancel requestsThe only explanation I can offer is we have recently made changes in our customer service departmentWe will immediately credit his account in full and no further action of any
kind will be takenAgain, our apologies

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI do not understand how I could order services and be unaware that I was ordering a serviceI am advanced in age and have never "accidently" ordered anything before. I suggest NewPros review their practices as I do not think that they are acting in a professional manner in the way that they conduct their businessI do thank them for taking care of my invoice and for agreeing to never contact me againThank-You for your time and attention

We sincerely apologize to this customer. We did cancel his subscription when he realized someone else in his office already subscribed. We failed to credit his account at that time for the one package we had sent. It should never have gone to our collections representative. Again, we apologize and...

will immediately credit this customer's account in full.

The customer DID order this. We have a recording of the order being placed. Our customer service manager simply wanted to talk to the person who actually placed the order. However we should have credited this account at the time. We will do so now. The balance is 0.00.

The story is NOT different.  It is true that  I did NOT recognize the company.  I did tell them I would return their mail, they said they did not accept returns.  I no longer have their mail to return to them.

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Address: 155 Hidden Ravines Dr, Powell, Ohio, United States, 43065-8739

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