NewPros Communications, Inc.

We have been in business over 30 years with thousands of satisfied customers across the country and have maintained an A rating most of that time. We take telephone orders. Sometimes there are misunderstandings. To eliminate confusion we immediately send a written confirmation of the order...

before shipping or billing. The person who is complaining is not the person we initially communicated with. However when she called from that letter we immediately cancelled the account. We apologize for any confusion, but the order was cancelled before being filled. We will take this business off our contact list.

They understood that I did not know what they sent me because I called as soon as I hot invoice and letter and told them I did not understand ... I am not paying for something I am not going to use ... I sent back products because I do not need them I am just the office manager at this company

The recording the customer mentions was not edited, and is the last part of the call to ensure that the customer understands the price and terms of the order. We also send a written confirmation of the order as well. The first and only package sent was returned with the message that the customer was...

not an employee of the business. The second call was to confirm that information, which turned out to be not true. We have credited the entire balance and will not contact this business again.

On September 29, 2017 our sales representative talked to this customer and an order was placed. A written confirmation was sent, as well as a message left on his voice mail confirming the order. When we reached this customer on December 29th after mailing his order to inquire about payment this...

customer informed us that he was "just messing with the rep" and was not serious about an order. We have written his balance off (done on December 29th) and placed him on our do not contact list.

We will credit this customers account for the full amount. We really did not receive the merchandise back in the mail.

We apologize for any misunderstanding. We did believe the customer understood what was ordered. The account has been credited for the full amount.

The transfer to get the address the customer referenced was actually a 2nd recorded phone call to verify the order. But the balance has been credited to $0.00.

There never was a second phone call and there never was an order placed.   I ONLY accepted FREE Samples. If they are credited my account and reducing everything back to $0.00 then that is acceptable.

Like I said,   I was misinformed about the service.  They don't play the recording of them misinforming me.  I did not use their service and will not pay for something that was sold under false pretense that I did not use.

I apologize for any confusion our customer service people caused. The bottom line is the original agreement was for 4 months and 5 months were paid for. Late fees were mentioned but were never charged. We will refund the 5th month as that should not have been charged. We will also refund the 4th...

month as compensation for our error. Sometimes our sales people are passionate and persistent and that can be perceived as pushy. We are proud of our A rating with the Revdex.com. They do factor our response to complaints and our history of serving without problem tens of thousands of customers across the country. But we did fail with this particular customer and for that we apologize.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I would like for the business to confirm, that they will no longer send me any packages,bills or send me to collections. 
Regards,
[redacted]

We have provided services to this customer's business in the past with no problems. Based on the conversation with this customer that happened to be recorded we felt this was a valid order. Obviously the customer does not agree so we will write the balance off as a misunderstanding, and will not...

contact this customer again.

This makes absolutely no sense, We are a long term Reputable...

company here in the Triad Area In Good Standing all Around. We here at Superior Handle our Business with the Highest Integrity and Trust. Looks like New Pros thought they found another victim of their scamming activity, Not Here!Please check this Company Profile out online..  Before any other communication to us, We are running a business the hard and right way, Thank You In Advance

We do apologize for any misunderstanding. A second call is placed to telephone orders to confirm an order was placed as the customer refers to. In reviewing this account sample postcards should have been included with this customers order but were not. We will credit the customer's account in full.

The story was different. The customer even told us she had an insurance business instead of a tax business. We will however write this off and will never contact this customer again.

This customer did talk to a sales rep last July and ordered a monthly subscription to our service. We do record our orders and send a written confirmation as well. Over several months this customer received our product each month as well as multiple invoices and statements. We only heard from this...

customer when we attempted to collect a past due amount. This customer did speak to our customer service manager several months ago and should have been passed up to someone higher when no satisfactory solution was reached. For that we apologize.

This was a telephone order from a year ago. We attempted to contact the customer for months before being told on September 27th that she did not receive her order. We did write off her balance at that time.

We apologize for any confusion we may have caused. An order was placed for a one time shipment of back data as well as a monthly subscription. A written confirmation was sent to verify this order as well. We will however write off any outstanding balance and not contact the customer again. If his...

personal credit was threatened in any way we apologize. That is against company policy and would never actually happen.

This is a completely different story than the customer told us when she called in AFTER receiving her order. She originally told us she had no idea who we were until reminded of the order being recorded. If she will return the order unused we will be happy to credit her account in full.

I reviewed the response made by...

the business in reference to complaint ID [redacted], and I see how they continue to lie about this fake order. I would love to hear their "recording of the order being placed". But now I accept that we will not be charged anything from NEW PROS, this sleazy business and they are to NEVER contact us again through any means.