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News & Record Reviews (125)

(The consumer indicated he/she DID NOT accept the response from the business.) I will not accept this decision until I receive my refund and a written statement from the News and Record ManagerI want something in writing from the manager of News and Record indicating that I will be refunded as well as an explanation as to why I have not received a response from my email that I sent on 11/30/and a response on why I did not receive a call back from the supervisor

Initial Business Response / [redacted] (1000, 19, 2016/01/15) */ From: A***, Leticia Sent: Thursday, January 14, 5:PM To: [redacted] Subject: Case # [redacted] Hello Ms [redacted] , We received correspondence from [redacted] on 01/13/for Case # [redacted] ( [redacted] ***) Ms***'s account number with The News & Record is [redacted] Our records indicate that Ms [redacted] initiated a home delivery subscription in January of 2015, with automatic monthly debits to her credit cardThe account does not reflect any missed deliveries and/or complaints about service The account reflects a request to stop delivery in November of and the account was stopped, per the customer's requestThe November charges were credited back to the card on file At this time, our records do not indicate any additional credits due to Ms*** Regards, Letty A [redacted] Regional Sales, Marketing & Retention Manager BH Media North Carolina

Hello,Thank you for bringing this concern to our attention.We contacted the subscriber and resolved.Again, thank you for your patienceConsumer Markteing

Hello, We apologize for any confusion on this matterSubscriber invoices are accurate as of the date on the invoice As noted on all invoices and on our terms of disclosure (, all subscriptions are subject to a $activation fee, $monthly magazine surcharge and $Thanksgiving premium fee These fees result in shorter subscription termsOur front desk assistant is making contact with the consumer today to explain the above At this point, we can offer months credit for the monthly magazine surcharges, but not for other copies servedAgain, thank you for your patienceRegards,Consumer Marketing

Initial Business Response / [redacted] (1000, 5, 2017/01/03) */ Hi, We apologize for the inconvenience regarding delivery We will stop delivery to the address you provided Regards, Consumer Marketing Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2016/01/21) */ Hello, We apologize for the customer's confusion regarding a refund request The News & Record processed a subscription refund on the subscriber's account when home delivery service was cancelled, in the amount of $130.62, and in compliance with our 30-day refund policy The customer's bank rejected the deposit of the check as noted in the complaint After the check was processed and mailed, we received a special request to cancel the original refund and re-issue the funds to [redacted] Of course, the special request takes additional time and we appreciate your patience We have confirmed that a check (# [redacted] ) in the amount of $was re-issued and mailed to [redacted] at [redacted] as of 01/13/We kindly ask that mail time is considered when seeking receipt of the refund For clarification, it was never the intention of The News & Record to "rob an elderly woman" as it seems the confusion rests with the special request and the time allocated for its processing Regards, Consumer Marketing Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Hello, We apologize for the delivery issues experienced by Mr [redacted] after moving to his new home We would like to thank Mr [redacted] for his continued readership of The News & Record for the many years as he has indicated and it's unfortunate to lose his loyalty to our products We ask Mr [redacted] to reconsider a new subscription using the identical rate on his account plus days FREE by referencing "Consumer Marketing (complaint #)." To redeem the subscription in the next days, please contact Joyce at [redacted] with the authorization We identified the issue with his refund and have resolved that todayWe confirmed his refund in next week's check-run for $(Wed, 01/27), the balance owed to Mr [redacted] We confirmed that 'missed paper' credits were applied to his account for the dates he contacted our Subscriber Services department Again, thank you for your patience in this matter Additional inquiries regarding the accounting of his subscription refund may be directed to Subscriber Services at [redacted] Regards, Consumer Marketing Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) A refund of the money I was owed is all I ever wantedA new subscription is out of the questionI have learned to live without a daily newspaper

(The consumer indicated he/she DID NOT accept the response from the business.) Nothing has changed and I can't get anyone from the N&R to respond or talk to My papers are still very late and the delivery time is hours off from what they told me was their customer guaranteed delivery time Other than calling every day to report a non-delivery when I leave for work (although paper may be delivered hours later) and get a credit there doesn't seem to be anything that I can do and it is apparent that the N&R is not concernedIf they were concerned, then someone (anyone) would be reaching out to me to discuss and try to resolveIt appears the only thing that they can say is "Sorry we are working on it"

I'm not sure if it's appropriate to reopen this complaint after so long, or to file a new one, but for now I am going to err on the side of keeping everything in one placeSo, yes, I would indeed like to reopen this complaint against the Greensboro News & Record yet again, if I canFor the past two months or so, almost three months now, since I filed the original complaint back in February, not a full week has gone by where there wasn't at least one or two days of improper delivery of my mother's newspaperAnd as of this most recent week, including today, out of the past seven days, on six of those days my mother's paper was yet again just thrown out on the road 1/of a mile away from her house, rather than properly placed in the News & Record tube outside of her houseWe have complained to the News & Record about this issue every single day that my mother did not properly receive her newspaper, but once again, so far seemingly nothing has been done to correct or even to acknowledge the issueAs such, this is why I am contacting the again, given that that seemed to be the only thing that ever actually got us any positive results previouslySomeone at the News & Record clearly isn't properly doing their jobObviously, the paper carrier isn't doing his job as he should, but in addition to that, whatever manager is supposed to be in charge of making the paper carrier do his job is also failing to do their job, as well

In addition,I would like to add that supervisor Brandon never returned my call yesterday or followed up with me in regards to my issueI think this shows the lack of customer service from News and Record and I'm really dissatisfied

Initial Business Response / [redacted] (1000, 5, 2016/04/25) */ Hello, We apologize for the delay in processing your refund After researching the account, we identified the error and are working with accounts payable to process this check this weekPlease allow 5-days to resolve this error Again, our apologies Regards, Consumer Marketing Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) After weeks, I finally received my check today in the mail (May 2)No apology was ever sent to me by mail or email or phone callThe only apology I saw was on your site Final Consumer Response / [redacted] (2000, 8, 2016/05/03) */

I have already since paid to bills for two subscriptions the eden daily news and Greensboro news and record since I reported to you about how they are doing my servicethey said I would get a two week credit I never havewhats wrong with these peopleThey still keep doing the same old stuffNo Two Week Credit Thank you [redacted]

Initial Business Response / [redacted] (1000, 6, 2016/02/04) */ Hello, We apologize for the delivery issues experienced by Ms [redacted] *** We sincerely appreciate her patience in this matter We are posting the $to Ms***'s credit card/debit card on file today and ask for hours before it's reflected on the cardshould additional questions arise, please contact [redacted] as her account is updated to reflect the refund Again, thank you and we apologize for the lack of service experienced Regards, Consumer Marketing

Initial Business Response / [redacted] (1000, 9, 2015/11/02) */ From: S [redacted] , Cathy (mailto: [redacted] ) Sent: Friday, October 30, 5:PM To: ' [redacted] ' Subject: RE: Complaint: Case # [redacted] I called Ms [redacted] about her refundI will have a check cut on Monday for Ms [redacted] giving her full refundShe was very happy about thatThe refund amount is $I gave her my direct phone number if she needed to talk with me for any reasonAccount resolved Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/11/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was called on Friday, October 30th and told that a full refund check would be cut on Monday and I would receive it no later than ThursdayI waited to respond to the until I actually received my checkThe check was dated November(Wednesday ) so no, I did not receive it on Thursday but on SaturdayAt least I have been refunded in full thanks to the stepping inThank you for resolving thisI don't think it would have been done without you

Hello, We apologize for the poor service experienced by Ms [redacted] We confirmed that two weeks credit was processed to the account on 11/18/ Regards, Consumer Marketing

the newspaper people still will not give me my weeks credit like they have agreed totoday septI haven't received my papers today and it is 10:am sept

Initial Business Response / [redacted] (1000, 7, 2016/06/01) */ Hello, We apologize for the lack of service experienced by Ms*** The operations team is aware of the request made by Ms*** We ask for your patience as we remedy this situation As a courtesy, we have applied a 2-week credit to the account for the inconvenience experienced to-date If additional questions arise, please contact Subscriber Services at [redacted] Regards Consumer Marketing

Initial Business Response / [redacted] (1000, 16, 2015/08/27) */ The account has been noted that the subscriber does not wish to receive the magazineTherefore, she will not be charged for the Magazine, unless she indicates in the future that she wishes to begin receiving it

I am rejecting this response because:We did get the paper on 8/20, BUT the paid through date is still messed up We got a postcard on 8/saying our payment is overdue We are paid up through 11/and the paper was supposed to correct the accounting records They had credited our payment for the News & Record to the Wall Street Journal accountWE ARE NOT A HAPPY CUSTOMER as they stated [redacted] ***

Hello, We apologize for the delivery issues experienced by Ms [redacted] First, we would like to thank Ms [redacted] for her readership to the News & Record and her patience as we work to resolve her delivery issues Second, we are posting a two-week courtesy credit to her account for the issues she has experienced to-date We have notified our Subscriber Services team as it appears they provided inaccurate information regarding re-delivery to Eden, NC as those services are not available in that area Again, thank you for your patience as we work to resolve the delivery concerns Regards, Consumer Marketing

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Address: 200 E Market St, Greensboro, North Carolina, United States, 27401-2910


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